• International Journal of Advanced Culture Technology
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• 제10권4호
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• pp.23-244
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• 2022

The Pulpose of this systematic review is aimed to establish the procedure of the injection with saftey and efficiency in the pre-hospital cardiac arrest patient performing the cardiopulmonary resuscitation (CPR), compared with traditional medication administration using Ampoule and medication administration with Prefilled Syringe. Databases were searched for CPR, heart arrest, resuscitation, Pre-filled Syringe, and Ampoule by the electronic data research including Pubmed, EMBASE and Cochran Library of Konyang University Library: 4 articles were selected by three co-authors using EndNote X20 and Covidence (Covidence.org) and were systematically reviewed. The Result of this study, the medication administration using Pre-fillled Syringe improves the safety of patients and Emergency medical workers by reducing the error in administration dose and administering the drug in safe than the medication adminisrtaion using Ampoule, also, contributes to the increment of survival rate of cardiac arrest and severe patients by decreasing the administration time that prevents the delay of medication administration.

• 한국병원경영학회지
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• 제20권4호
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• pp.1-13
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• 2015

This study attempts to investigate how healthcare service quality impacts upon hospital reputation, service value, and customer satisfaction. Additionally, the association of customer satisfaction with hospital loyalty and the mediation role of service value and reputation are examined. Analysis results can be summarized as followings: First, the procedural convenience and efficiency have significant impact upon customer satisfaction but personnel service and service scape do not significantly affect customer satisfaction. Second, the personnel service and service scape have significant impacts upon both the service value and hospitals' reputation. Third, service value and hospital reputation contribute significantly to the customer satisfaction. Fourth, customer satisfaction enhances significantly customer's satisfaction and intention to recommend. We conclude that a regional medical center should be able to offer high quality medical services to its customers to satisfy or delight them. Only the satisfied customers will have intention to revisit the medical center or to recommend it to their friends.

• 보건의료산업학회지
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• 제8권2호
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• pp.37-48
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• 2014

This study was performed to identify effects of hospital selection factors on patient satisfaction and reuse intention. For this purpose, a survey was performed subject to outpatients and inpatients in 10 hospitals located in Busan district from March 7, 2013 to June 21, 2013 and total 447 copies were used as final study data. As results of this study, it was found that among the hospital selection factors of outpatients, internal conditions and medical service gave effects to patient satisfaction and internal conditions, service of medical staffs and medical service gave effects to reuse intention. It was found also that among the hospital selections factors of inpatients, internal conditions, service of medical staffs and medical service gave effects to patient satisfaction and external conditions, internal conditions, service of medical staffs and medical service gave effects to reuse intention. It was suggested that in the effect of patient satisfaction on reuse intention, both inpatients and outpatients gave the effect and thus higher patient satisfaction was related to higher reuse intention. Therefore, instead of hospital-centered medical treatments, hospitals should restructure its medical and service systems that are patient-centered. Also, it is necessary for the hospital managers to recognize that patient satisfaction is an important factor in increasing its profit.

• 서비스연구
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• 제10권1호
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• pp.1-15
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• 2020

본 연구는 선행연구에서 정립된 서비스철학을 기반으로 신경영학 프레임워크를 제시하기 위해 수행되었다. 대립되는 힘들 간의 치열한 대대원리 및 변증법적 과정과 상반상성이 서비스철학의 중심이므로 신경영학의 구조와 방법론은 이러한 철학적 기반을 반영하여 구축되었다. 현대경제사회변화를 반영하고 기존 경영학의 문제를 해결하는 경영학 체계를 제시하였다. 현대경제사회의 거시적 변화와 미시적 변화를 모두 분석하여 신경영학 체계정립에 반영하였다. 학문으로서의 기존 경영학의 본질적인 문제와 실무적인 문제를 분석하였으며, 문제 해결책으로서 신경영학을 제시하였다. 신경영학은 본질학문으로서 위상을 가져야 하므로 인류사회를 움직이는 공통원리에 부합해야 한다. 인류가 살아가는 환경인 우주의 원리와 인류의 생명원리를 분석하여 반영하였고, 인류대표사상과 예술원리도 분석하여 신경영학 체계 구축에 반영하였다. 이러한 공통원리를 도출한 결과 경영학의 본질 학문으로서의 자격 요건이 정의될 수 있었고, 경영학의 학문적 체계는 3을 사용하는 것이 진리에 가까움을 발견하였다. 따라서 신경영학 체계는 3개의 분야로 구축된다. 경영철학, 경영자론, 경영기술 등의 3개 분야가 경영학을 구성하는 하위분야가 된다. 경영철학은 경영과 경영학에 대한 사상적 기반을 연구하는 분야이며, 경영자론은 경영의 주체로서의 경영자와 경영의 객체로서의 경영자를 탐구하는 분야다. 경영기술은 그동안 경영학의 중심 분야였던 경영과정론, 경영기능론 등이 모두 포함된다. 신경영학의 각 분야에 대한 세부 구조를 정의하고, 주요 탐구 주제를 제시하였다. 향후 경영학을 본질학문화하기 위한 심화연구가 필요하며, 세부 분야의 이론 구축에 대한 연구도 필요하다.

• 유통과학연구
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• 제22권2호
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• pp.103-113
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• 2024

Purpose: With the popularity of artificial intelligence (AI) in the service industry and occurrence ofservice failures in AI-based services, understanding human-robot interaction issues in service failure situations is especially important. Some issues which deserve further empirical investigation are whether consumers can develop the same tolerance for chatbots after service failure as they have for human agents, and the relationship between agent type and tolerance is mediated by the mechanisms of perceived warmth and perceived competence. Research Design, Data, and Methodology: This research experimentally collected and analyzed data from 119 university students who had experienced chatbots service failures. Differences in tolerance towards human agents and chatbots after experiencing service failures were explored, with a further examination of the mediating pathways between this relationship via perceived warmth and perceived competence. Results: Consumers are more tolerant ofservice failure with chatbots compared to service failure with human agents. Significant mediation of the relationship between service agent and service failure tolerance by perceived competence, while perceived warmth has no significant mediating effect. Conclusions: This research enhances our understanding of AI-assisted services, human-computer interaction, improves the service functionality of existing smart devices, and deepens the understanding of the relationship between consumer responses and behaviors.

• 한국디지털건축인테리어학회논문집
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• 제13권1호
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• pp.43-53
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• 2013

The purpose of this study is to propose the reasonable method for effective public building construction process. Public building service administration is necessary to make efficient public building supply and demand program. As a result, current public building precess need four steps(organize public assets, various process, establish public building service administration, design criteria). 1. Planning phase : Participation of Private Experts is guaranteed to enhance public building's function such as welfare, entertainment. 2. Design Phase : Detailed design review makes efficient and user oriented public building. 3. Construction Phase : Public Architect solve various problems among the participator especially in case of government local building construction. In conclusion, well formulated design criteria and Public building service administration make public building efficient in various field.

• 대한산업공학회지
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• 제32권4호
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• pp.358-368
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• 2006

The significance of intellectual property in the knowledge-based society has been increasing and as a result, the patent customer's demand for a top quality patent administration service has increased as well. Therefore, Korean Intellectual Property Office(KIPO) adopted 6 sigma as a tool for KIPO's innovation to improve the quality of patent administration and enhance customer satisfaction. KIPO's steadfast promotion of 6 sigma resulted in many successful outcomes such as improvement of policy and service process from customer's point view, streamlining the administrative procedures, increased work efficiency, capability enhancement of core personnel, and so on. Since 6 sigma has proved itself to be equipped with features suitable for innovation in public sector, it can be used as an extensible innovation tool to meet the challenges in rapidly changing administration environment and to achieve a competitive edge.

• 농촌계획
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• 제14권4호
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• pp.129-141
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• 2008

The purpose of this study was to develop an in-service education program on multifunctionality of agriculture and rural areas. The in-service education program for general agricultural education was developed by reviewing literature, analyzing domestic in-service education programs. The program consisted of 3 fields - understanding, experiencing multifunctionality, and applying it to classroom, and contents validity was evaluated by 3 experts. And the program was applied to 268 elementary and secondary school teachers. Before and after the in-service education program, the survey was conducted. The survey questions were about motivation of participation, satisfaction level of program, and so on. Based on the analysis of survey data, some recommendations were suggested.

• 한국생활과학회지
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• 제15권1호
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• pp.83-93
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• 2006

The purpose of this research is to analyze the perception and satisfaction of QOL (Quality of Life) in daily living activities in the area of Hongseung-gun. The subjects included 467 residents in the area. The results of this study are as follows: First, the factors affecting the satisfaction with daily living activities were three types such as social system & welfare service, living convenience & cultural service, and public administration & medical service. Second, those who are young, females, highly educated, and holding professional jobs showed lower satisfaction of QOL than their counterparts. Lastly, the surveyees were more satisfied with public administration & medical service than social system & welfare service and living convenience & cultural service. The results of this study can be applied to the decision-making of public administration and welfare-policy.

• 수산해양교육연구
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• 제19권3호
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• pp.329-345
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• 2007

The purpose of this study was to classify the standard classification of fishery occupations base on KECO(Korean Employment Classification of Occupation) in Korea. The result of this study was as follows. First ranks was fisheries duties, second ranks were classified into five categories. That were administration duties management duties financial affairs duties, social service duties marketing duties individual service duties, construction duties civil engineering duties, machinery duties manufacture duties repairing duties, production duties. Third ranks classify based on second ranks. Administration duties management duties financial affairs duties were classified fishery administration, fishery management, fishery financial affairs. Social service duties marketing duties individual service duties were classified fishery social service, fishery marketing, fishery individual service. Construction duties civil engineering duties were classified fishery construction, fishery civil engineering. Machinery duties manufacture duties repairing duties were classified fishery machinery duties, fishery manufacture, fishery repairing. Production duties were classified fishery processing, marine products, fishery environment. Fourth ranks was classified according to third ranks.