• Journal of Service Research and Studies
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• v.7 no.4
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• pp.109-126
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• 2017

Designing cost-effective service recovery strategies mix has been recognized one of important issues by both service researchers and practitioners. In spite of the rising interest in them, there has been scarce studies on them. In this paper, we try to find cost-effective service recovery strategies mix via game-theoretic modeling. Especially, we focus on the possible incentives such as voucher type reward and service re-performance which have different cost structure. We investigated three questions about the topics as follows:(1) Should the service firm use the possible incentive scheme such as voucher and service re-performance for service recovery?, (2) How much voucher and service re-performance is adequate for service recovery under diverse service failure severity level?, (3) How much voucher and service re-performance is adequate for service recovery under diverse threshold level to make the customer repurchase? The results are as follows:(1) The use of both voucher and service re-performance for service recovery results in greater surplus for the service firm. (2) The higher gets the service failure severity level, the higher total incentives are required in the equilibrium. As service failure severity level gets higher, higher level of discount might be more useful to the service firm. However, service re-performance should be cut down above some critical level of service failure severity in the equilibrium. (3) The higher gets the threshold level to make the customer repurchase, the higher incentives are required in the equilibrium, and the higher portion of voucher incentive is required relative to that of service re-performance in the equilibrium.

• Journal of Preventive Medicine and Public Health
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• v.38 no.3
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• pp.252-258
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• 2005

Major approaches of Social epidemiology; 1)holistic, ecological approach, 2)population based approach, 3)development and life-course approach, 4)contextual multi-level approach, have stressed the importance of not only social context of health and illness, but also the population based strategy in the health interventions. Ultimately, it provides the conceptual guidelines and methodological tools to lead toward the healthy public policies; integrated efforts to improve condition which people live: secure, safe, adequate, and sustainable livelihoods, lifestyles, and environments, including housing, education, nutrition, information exchange, child care, transportation, and necessary community and personal social and health services.

• Proceedings of the KSR Conference
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• 2004.06a
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• pp.328-333
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• 2004

Railway is huge traffic system which is operated organically combining all the elements; vehicle, track, electric power, signal/communication, operation, etc. Safety level has ben improved steadily by learning lessons from past accident. But with rapid progress in high-speed, massive, high-frequency transit fresh idea of accident prevention is now in order. In quest of effective and efficient countermeasure, we aim to establish an adequate safety evaluation/management method. Our proposals are basic concept relating to safety analysis of fatal accidents, AHP of Saaty, Fuzzy AHP.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2001.05a
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• pp.1045-1049
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• 2001

Before building houses or apartments, we need to predict noise propagation to eliminate possible noise problems to residents. However, we do not try to predict noise propagation during estimation of noise effect for the developing area since we did not have a good mathematical model to predict noise level due to a traffic noise. In this article, an adequate mathematical model has been developed and proved to predict noise effect to living area due to a traffic noise.

• Proceedings of the KSR Conference
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• 2003.10a
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• pp.192-198
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• 2003

Railway is huge traffic system which is operated organically combining all the elements; vehicle, track, electric power, signal/communication, operation, etc. Safety level has been improved steadily by learning lessons from past accident. But with rapid progress in high-speed, massive, high-frequency transit fresh idea of accident prevention is now in order. In quest of effective and efficient countermeasure, we aim to establish an adequate safety evaluation/management method. Our proposals are basic concept relating to safety analysis of fatal accidents, AHP of Saaty, Fuzzy AHP.

• Proceedings of the Korea Electromagnetic Engineering Society Conference
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• 2003.11a
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• pp.669-679
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• 2003

Through AIS(Automatic Identification System), ITU-R suggested the navigational data communication between ships and between ships and shore stations for the better safety of navigation, and it requires two different the transmitting output power level depending on its operating mode. According to ITU's recommendation, these levels should reach within 20% of its final value in 1ms. In this paper, an adequate feedback control circuit for power amplifier module is designed and implemented.

• Journal of the military operations research society of Korea
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• v.15 no.1
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• pp.95-111
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• 1989

A mixted integer non-linear programming model which has the object function as minimizing building costs, and constraints with the functions for carrying capacity and service level of queueing time is developed. By using the proposed model, the most adequate on a building and the most economical elevator's specifications could be determined by sequential search method like complex method.

• 제어로봇시스템학회:학술대회논문집
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• 2000.10a
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• pp.287-287
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• 2000

As a method to control the bacteria number in adequate level, a real time control system based on microscope image processing measurement for the bacteria is adopted. For the experiment, Ammonia-oxidizing bacteria such as Acinetobacter sp. are used. This paper proposed hybrid method combined watershed algorithm with adaptive automatic thresholding method to enhance segmentation efficiency of overlapped image. Experiments was done to show the effectiveness of the proposed method compared to traditional Otsu's method, Otsu's method with adaptive automatic thresholding method and human visual method.

• Proceedings of the Korea Concrete Institute Conference
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• 1996.10a
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• pp.207-212
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• 1996

Recently, massive concrete structures exposed to salt from ocean marine environments, or from winter deicing. The corrosion caused by chloride-penetration may affect severey the durability and service life of such a concretestructures. Thus, it is necessary to develop durable concrete to enhance the corrosion resistance. In this study, we investigate the usage of adequate corrosion-protection materials in order to reduce permability-coefficient of concrete and method of enhancing the durability of concrete structures using by penetrating corrosion-protection materials.

• The Journal of the Korean dental association
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• v.51 no.7
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• pp.389-397
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• 2013

Sedation is frequently required to relieve anxiety in the field of dentistry. Among sedation techniques, oral sedation has been widely used because it is easy for administration and has a wide acceptability for dentists. This article discuss the pharmacology of oral sedatives and therapeutic considerations of these drugs, and finally how to manage apprehensive patients using oral sedation. Also, we recommend how pertinent drugs should be used to maintain an adequate level of sedation, not deep sedation