• Journal of Korean Library and Information Science Society
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• v.30 no.4
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• pp.183-206
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• 1999

The purpose of this research is to evaluate the service quality measure and service quality level between one sample library and the other. Most typically, service quality is defined in terms of reducing the gap between customer expectations and the actual service provided. This research also focuses on gap reduction. Service quality concept was originally discussed in a commercial environment and may require some adaptation to the non-commercial environment of the academic library. A revised service quality measure that developed by P. J. Calvert and P. Hernon(1996) was used for this research. Results showed that service quality measure of this research was reliable(99 service quality items scale's Cronbach Alpha coefficient was 0.983) and was validated by correlation and factor analysis. Therefore service quality measure of this research will be applied positively for academic libraries. And this research showed that the service quality level of sample academic library was inferior to that of the others. The service quality of sample academic library should be improved to meet the customer's needs and expectations immediately.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.3
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• pp.187-207
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• 2009

Academic libraries need to increase library user and use rates to strengthen the competitiveness. It can be a way that academic libraries introduce and implement outreach service. The purpose of this study is to present the outreach service plan that is suitable for being implemented at academic libraries in Korea. This paper explored the significance of library outreach, the characteristic of academic library's outreach activities and related studies. After this study examined the cases of outreach service at foreign and Korean academic libraries, outreach service programs for user groups such as multicultural students, transfer students, graduate students, boarding students, professors, and lecturers and teaching assistants, and six steps of outreach activities were proposed.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.1
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• pp.49-69
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• 2016

This study aims to draw implications on development of service quality evaluation criteria for academic libraries in Korea. First, this study review recent academic research trends on service quality evaluation criteria for academic libraries. Second, This paper diagnosed result of 'the pilot evaluation of academic libraries in Korea' conducted from 2010 and 2011 and prospect the direction on the evaluation of academic library according to 'Library Promotion Act' established in march 27, 2015. Finally, this article was performed comparative analysis of studies or criteria on service quality evaluation for academic libraries.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.2
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• pp.181-202
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• 2007

Academic libraries are at a turning point. Historically academic libraries were the natural destination for students, faculty, and researchers seeking information. These users came to the library by default. Academic libraries served as the repository for published information as well as the intermediary for acquiring material from the outside world. In this study, suggested are directions of academic library websites construction and current techniques related library 2.0 that could be applied digital information system of academic libraries. And discussed the recent status, problems and future directions of scholarly information service through websites supporting lecture and research prefect activities for faculties in Korean university libraries.

• Journal of the Korean Society for information Management
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• v.34 no.3
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• pp.49-66
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• 2017

The aim of this study was to analyze the research trends on the digital libraries in Korea. To achieve this objective, a total of 578 author-assigned English keywords were collected from the 272 major LIS journal articles published in Korea during last ten years-period, i.e., 2007-2016. The collected data were analyzed using NetMiner V.4 to discover their 'degree centrality' and 'betweenness centrality'. As the results, 'Academic Library', 'Reference Service', 'Public Library', 'E Resource', and 'E Book' showed the most frequently conducted research topics, and 'Academic Library', 'Reference Service', 'Information Behavior', and 'E Resource' were the most influencing research topics. Finally, 'Academic Library', 'Metadata', 'Information Behavior', 'E Resource', and 'Librarian' seemed the most widely intervening research topics in this research.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.1
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• pp.59-75
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• 2006

In information society, enhancing information literacy is a common goal of the academic and school libraries. Consequently the academic libraries connect with the school libraries through information literacy In this study, a academic library visiting program is presented and proposed as a policy to link the academic and school libraries. This program may be a alternative to activate school library-based teaming and overcome lacks of resources and teacher librarians, in the academic libraries. it may be a policy to improve lacks of materials and carrels and overcome the problem of service increase in the opening academic library for local communities. And it will contributes to the educational role or the librarian.

• Journal of Korean Library and Information Science Society
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• v.42 no.3
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• pp.79-103
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• 2011

This study reviews the meaning and the usefulness of academic studies on acquisition and cataloging service(technical service), reveals problems and seeks solutions in terms of the librarian working in field, university library. The problems were found from the side of library and librarian, and from that of academic area, along with the lack of linking role of government agency. As solutions to enhance the usefulness of academic studies, this study suggests three points; the opportunities of communication of both sides, research based approach of librarians in the field and continuous field based verification from academic side. Currently librarians get limited help from the academic studies however, it is necessary to interact, correlate each other as subjects for mutual prosperity.

• Journal of Korean Library and Information Science Society
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• v.36 no.3
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• pp.189-211
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• 2005

The purpose of this study is identify users satisfaction for an academic library in order to investigate problems in academic library management and to create library development strategies. This study, also, includes relative functions between academic education and academic libraries. Research method for this study is occupied a survey for undergraduate students in K University Results of the survey can be regarded as users needs and can used for fundamental data and an assessment measure in order to develop an academic library operation plan.

• Journal of Korean Library and Information Science Society
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• v.32 no.1
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• pp.285-307
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• 2001

With frequent use of the internet these days, academic libraries are offering the "Document Delivery Service" through the Internet in our country. The current "Document Delivery Service" utilized over the Internet was researched according to the method used by each library to connect to the internet. and this research, based on each library's current service conditions, service data types, document format of service data, whether the libraries used OPAC for document service or not, and user types. As a result of the research, it was discovered that most of the "Document Delivery Service" is served by website, mainly PDF format, use another interface differs from OPAC, and the personal users in our academic libraries.ers in our academic libraries.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.171-191
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• 2011

The purpose of this study is to introduce the concepts of smartphone and app, to review the theoretical researches and the representative service examples in academic libraries' mobile services based on smartphone apps, and to propose the proper mobile services methods based on smartphone apps in academic libraries of Korea. The ways for mobile app services in academic libraries are like these: 1) Libraries need to prepare the hybrid service system based on the combination of mobile web and app for smartphone. 2) Libraries have the guidelines for choosing apps which are applied to library services. 3) Libraries develop the apps for library marketing and education services and make use of existed apps to their own services. 4) Smartphone application bibliography service(Appography service) needs to be developed and serviced as an academic library service field.