• 한국산업정보학회논문지
• /
• 제7권5호
• /
• pp.195-203
• /
• 2002

ISO 9000을 기초로 하여 품질인증제도로 발전시킨 QS 9000의 도입과정과 이를 도입한 기업에 대하여 설문조사를 통한 분석을 하였다. 도입의 이론적 배경, 필요성, 도입 후의 성과를 조사하였고, 조사내용은 기술통계를 이용하여 그 결과를 분석하였다.

• 산업경영시스템학회지
• /
• 제23권54호
• /
• pp.97-110
• /
• 2000

As more and more companies pursue ISO 9000 certification, one of the most misconceptions about ISO 9000 is that registration is necessary only for business. ISO 9000 is being driven by commercial requirements, not legal fiat. This registration can be used as evidence of compliance to the ISO 9000 to satisfy specific customer requirements. The primary objective of this research is to provide the efficient implementation process of ISO 9000 certification on the basis of total quality management concerning with ISO/CDl 9001:2000, ISO/CDl 9004:2000 and ISO/CD2 9001:2000. Based on the result of first paper in May 1999, this study has been conducted using the data collected from 312 manufacturing companies which registered ISO 9000 certification. This analysis can be applied to Korean small and medium industrial companies in establishing and maintaining the development of qualify systems. The companies should be able to benefit if they make continuous effort to improve the quality activities based on the factors suggested in this paper.

• 한국신뢰성학회:학술대회논문집
• /
• 한국신뢰성학회 2004년도 정기학술대회
• /
• pp.249-261
• /
• 2004

최근 10여년 사이에 여러 국가의 많은 기업들이 ISO 9000 인증을 획득하였고 특정 분야에서는 ISO 9000에 고객에 의해 특별히 요구되는 내용을 추가하여 인증이 이루어지고 있는데 특히 자동차 분야의 QS 9000과 ISO/TS 16949가 그 예가 될 수 있겠다. 따라서 인증의 근간이 되는 규격인 ISO 9000을 비롯하여 QS 9000과 ISO/TS 16949에서 요구되는 내용이 매우 중요시된다고 할 수 있으며 또한 그 중에서도 제품의 설계 및 제조과정에서 언급되고 있는 설계 FMEA나 공정 FMEA 및 게이지 R＆R과 같은 신뢰성과 관련된 내용들은 특히 중요한 요소라고 할 수 있겠다. 이에 본 연구에서는 각 시스템에 있어 신뢰성 관련 내용을 검토, 분석함으로써 각 시스템에서 신뢰성 요구 사항들이 어떻게 규정되어 있는지를 비교, 분석하고 그 적용 사례를 통하여 합리적 적용 방법들을 제시하였다. 또한 자동차 분야 외에도 이와 같은 신뢰성과 관련하여 요구되는 사항들이 많이 있을 수 있겠으나 이에 대해서는 추후 연구, 검토를 계속해 나갈 예정이다.

• International Journal of Quality Innovation
• /
• 제9권3호
• /
• pp.15-27
• /
• 2008

As a sign of international quality system, ISO9000 certification has been adopted by more and more enterprises. In recent five years, there have been 560,000 certified companies in Europe and America, and there have been more than 390,000 ones in China. It has being attracted many quality scholars' attentions whether ISO9000 certification can bring more benefits to certified companies or not. This paper investigates the ISO9000 certification effect on market performance by the samples from Chinese list companies in shanghai stock exchange. Considering ISO9000 certification as an event, a certification effect model will be set up by means of the event study method, which takes abnormal return rate as a basic indicator to measure the ISO9000 certification effect on Chinese market performance in different event times. Investigation results show that the Chinese certified companies have some positive effects on market performance in the short term. From a long standpoint, the relation between certification and performance has a positive trend.

• 산업공학
• /
• 제16권4호
• /
• pp.392-399
• /
• 2003

ISO 9000 is an efficient quality system for the customer's confidence and satisfaction. Of late years, the revised edition of ISO 9000 quality management system may give lots of positive business values to companies running ISO 9000 system. Despite its tremendous popularity, there is some criticism against the effect and performance of ISO 9000 certification. This research explores the performances and effects of ISO 9000 quality system in small & medium size industrial companies. For this research, 202 companies certified by ISO 9000 standard and 67 companies not certified as contrast group were selected. The related data were collected by web-poll survey. The major analyses are focused on the effect and performance of the ISO 9000 certification, and we established various hypotheses to verify the effect and performance of quality system. Results of statistical analyses show that total performance of quality system is significantly different between certified companies and not certified.

• 품질경영학회지
• /
• 제29권4호
• /
• pp.1-17
• /
• 2001

The characteristics of Telecommunication Industry encompass not only hardware and software but also the service aspect of them. One way to improve the industry up to the international level in terms of hardware and software as well as service aspect is to comply with tile TL 9000 standard, which was established by QUEST Forum, the group consisted of U.S. communication industry, based on the ISO 9000 Quality Management System. In this study, design, establishment, implementation, maintenance and improvement of quality system for domestic telecommunication industry are thoroughly investigated based on TL 9000 standard, with its LCM(Life Cycle Model) model and measurements. Also, Process Approach is suggested to help the industry realize the system to meet its specific needs. In addition, specific examples with the successful certification to TL 9000 standard are presented.

• 대한안전경영과학회지
• /
• 제5권3호
• /
• pp.157-164
• /
• 2003

This paper studied about effects of the certificate of ISO 9000 in the manufacturing companies whose number of employee is under three hundred. First, most of company answered that acquiring the certificate of ISO 9000 is very helpful for the company management. therefore the company has the competence in the change of domestic and international economy. Second, after acquiring the certificate of ISO 9000, there were many improvements in company culture, quality control and business process productivity. As a result, the acquisition of the certificate of ISO 9000 system makes the company culture preparing the future to become a world first class company.

• 정보관리학회지
• /
• 제19권3호
• /
• pp.69-90
• /
• 2002

현대는 정보센터에서 제공하는 정보서비스의 품질을 고객이 요구하는 수준으로 제공하여야 한다. 이를 위하여 프로세스를 중심으로 한 시스템 경영이 필요한 시점이라고 할 수 있다. 본 연구는 국제적인 품질경영시스템인 ISO 9000 인증제도의 이론적 검토를 통하여 ISO 9000 인증제도와 인증 추이를 조사하였다. 아울러 이를 정보센터에서 ISO 9000 품질경영시스템의 도입에 대한 조직 구성원들의 인식도를 설문조사, 분석하였다. 이를 통하여 정보센터에서 ISO 9000 품질경영시스템 인증제도에 대한 인식제고와 향후 ISO 9000 인증제도의 도입시 필요한 사항 등을 파악하고자 하였다.

• 산업경영시스템학회지
• /
• 제19권38호
• /
• pp.17-28
• /
• 1996

ISO 9000 Series International Standard have been established in 1987 and world trading patterns have changed into the request of ISO 9000 series approval. About 1100 domestic companies have currently obtained ISO 9000 series approval from domestic or foreign certification bodies. This paper presents the current status of ISO approval of domestic industries, a case study of a valve manufacturing company in Pusan, procedures for obtaining ISO approval, predictable effects as a result of approval, and recommendations.

• International Journal of Quality Innovation
• /
• 제2권2호
• /
• pp.1-23
• /
• 2001

Many studies reported that some organizations experience benefits of quality as well as the productivity due to the implementation of ISO9000. However, there are significant differences across countries, industries and organizations. This paper examines the current quality management practices in the Hong Kong construction industry under the ISO 9000 environment by a postal survey. It focuses on the success factors of ISO 9000 implementation in the industry. The findings support the views that changes in the organization are needed to realize the benefits brought by ISO 9000.