• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.2
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• pp.750-762
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• 2019

The importance of the call center as a contact point for the enterprise is growing. However, call centers have difficulty with their operating agents due to the agents' lack of knowledge and owing to frequent agent turnover due to downturns in the business, which causes deterioration in the quality of customer service. Therefore, through an N-bank call center case study, we developed a system to reduce the burden of keeping up business knowledge and to improve customer service quality. It is a "real-time agent advisor" system that provides agents with answers to customer questions in real time by combining AI technology for speech recognition, natural language processing, and questions & answers for existing call center information systems, such as a private branch exchange (PBX) and computer telephony integration (CTI). As a result of the case study, we confirmed that the speech recognition system for real-time call analysis and the corpus construction method improves the natural speech processing performance of the query response system. Especially with name entity recognition (NER), the accuracy of the corpus learning improved by 31%. Also, after applying the agent advisor system, the positive feedback rate of agents about the answers from the agent advisor was 93.1%, which proved the system is helpful to the agents.

• Journal of Digital Convergence
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• v.20 no.2
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• pp.261-268
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• 2022

Recently, the number of elderly living alone suffering from loneliness and depression is also increasing significantly due to the rapid aging of the population and nuclear families. In this paper, we propose a smart aging system that increases life satisfaction by providing the elderly with the optimal service tailored to the elderly with the help of IT according to their residential environment and health status. It is possible to provide an advanced customized support system for the elderly by fully utilizing IoT, AI, and Metaverse techniques not only for the elderly who want to live an active life in society but also for the elderly who need care in a nursing hospital. The proposed system provides human satisfaction by providing social connection in real space and virtual space in accordance with the residential environment and health status to the elderly suffering from loneliness in hospital (hospital care) facilities and at home. This paper proposes a new path for future-oriented welfare policy for the elderly by providing a user-customized smart aging system by combining AI and Metaverse technology with a rapidly changing social environment.

• Journal of the Korean Society of Marine Environment & Safety
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• v.29 no.7
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• pp.939-949
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• 2023

In South Korea, a cloud-based vessel traffic service (Cloud VTS) system integrating the fourth industrial revolution technologies such as cloud and AI is currently under development in contrast to the existing VTS systems. A pilot center for at Busan VTS is being established based on differentiated technology and operational programs. The roles of operators and maintenance personnel who operate the innovative Cloud VTS system must be redefined. Additionally, a demand exists for the development of new educational programs to ensure the smooth operation of the Cloud VTS. Therefore, this study introduces the development details of a Cloud VTS system and explores educational strategies aimed at operators and maintenance personnel to ensure its safe operation.

• Proceedings of the Korean Society for Technology of Plasticity Conference
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• 1994.03a
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• pp.7-34
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• 1994

;Recently the sheet forming simulation technology revealed great progress in the sense of practical application in the automotive, electric/electronics and aviation/space industries. The goal of sheet forming simulation is to embedded in the design engineering system which is consisted by the analysis and synthesis modules. This design simulation system predicts the slackness of sheet and estimate the formability, and search the optimum material/forming/structure conditions. This OVER-ALL OPTIMUM DESIGN can be classified as follow; 1. ANALYZING PROCEDURE: Numerical simulation based on nonlinear theories -geometry, material and friction nonlinearities- 2. OPTIMIZATION PROCEDURE: Optimum design based on mathematical programing and AI technologies, those are implemented in CAD/CAM/CAE System - Concurrent Engineering System-. In this paper, four subjects will be discussed; (1) State of arts of computer simulation technologies in Japan. (2)History of sheet forming simulation. (3) Benchmark problems. (4) Future technology in the sheet forming simulation.ation.

• International Journal of Internet, Broadcasting and Communication
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• v.12 no.2
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• pp.8-14
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• 2020

Recently, there was an increasing demand for an integrated access control system which is capable of user recognition, door control, and facility operations control for smart buildings automation. The market available door lock access control solutions need to be improved from the current level security of door locks operations where security is compromised when a password or digital keys are exposed to the strangers. At present, the access control system solution providers focusing on developing an automatic access control system using (RF) based technologies like bluetooth, WiFi, etc. All the existing automatic door access control technologies required an additional hardware interface and always vulnerable security threads. This paper proposes the user identification and authentication solution for automatic door lock control operations using camera based visible light communication (VLC) technology. This proposed approach use the cameras installed in building facility, user smart devices and IoT open source controller based LED light sensors installed in buildings infrastructure. The building facility installed IoT LED light sensors transmit the authorized user and facility information color grid code and the smart device camera decode the user informations and verify with stored user information then indicate the authentication status to the user and send authentication acknowledgement to facility door lock integrated camera to control the door lock operations. The camera based VLC receiver uses the artificial intelligence (AI) methods to decode VLC data to improve the VLC performance. This paper implements the testbed model using IoT open-source based LED light sensor with CCTV camera and user smartphone devices. The experiment results are verified with custom made convolutional neural network (CNN) based AI techniques for VLC deciding method on smart devices and PC based CCTV monitoring solutions. The archived experiment results confirm that proposed door access control solution is effective and robust for automatic door access control.

• Journal of the Korean Society of Systems Engineering
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• v.13 no.2
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• pp.57-64
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• 2017

A new paradigm based on distributed manufacturing services is emerging. This paradigm shift can be realized by smart functions and smart technologies such as Cyber Physical System (CPS), Artificial Intelligence (AI), and Cloud Computing. Most architectures define stack levels from Level 0 (equipment) to Level 4 (business area) and specify the services to be provided between them. Because of their a rough technical specification, there is a limitation on how to actually utilize a technology to actually implement a smart factory service with this architecture. In this paper, we propose a smart factory architecture that can be utilized directly from the perspective of a smart service system by making the use of System Engineering Process and System Modeling Language (SysML).

• Journal of Advanced Navigation Technology
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• v.21 no.6
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• pp.521-528
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• 2017

Research on AI is essential to build a system with collective intelligence that allows a large number of UAVs to maintain their flight while carrying out various missions. A typical approach of AI includes 'top-down' approach, which is a rule-based logic reasoning method including expert system, and 'bottom-up approach' in which overall behavior is determined through partial interaction between simple objects such as artificial neural network and Flocking Algorithm. In the same study as the existing Flocking Algorithm, individuals can not perform individual tasks. In addition, studies such as UAV formation flight can not flexibly cope with problems caused by partial flight defects. In this paper, we propose organic integration between top - down approach and bottom - up approach through multi - agent system, and suggest a flight flight algorithm which can perform flexible mission through it.

• Journal of Information Technology Services
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• v.20 no.3
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• pp.41-56
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• 2021

New drug discovery and development research enable clinical treatment that saves human life and improves the quality of life, but the possibility of success with new drugs is significantly low despite a long time of 14 to 16 years and a large investment of 2 to 3 trillion won in traditional methods. As artificial intelligence is expected to radically change the new drug development paradigm, artificial intelligence new drug discovery and development projects are underway in various forms of collaboration, such as joint research between global pharmaceutical companies and IT companies, and government-private consortiums. This study uses the TOE framework and the Value-based Adoption Model, and the technical, organizational, and environmental factors that should be considered for the acceptance of AI technology at the level of the new drug research organization are the value of artificial intelligence technology. By analyzing the explanatory power of the relationship between perception and intention to use, it is intended to derive practical implications. Therefore, in this work, we present a research model in which technical, organizational, and environmental factors affecting the introduction of artificial intelligence technologies are mediated by strategic value recognition that takes into account all factors of benefit and sacrifice. Empirical analysis shows that usefulness, technicality, and innovativeness have significantly affected the perceived value of AI drug development systems, and that social influence and technology support infrastructure have significant impact on AI Drug Discovery and Development systems.

• Informatization Policy
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• v.27 no.2
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• pp.3-19
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• 2020

Artificial intelligence(AI) and blockchain are developing as the core technology leading the Fourth Industrial Revolution. However, AI is still showing limitations in securing and verifying data and explaining the evidence for the results, and blockchain also has some drawbacks such as excessive energy consumption and lack of flexibility in data management. This study analyzed technological limitations of AI and blockchain and convergence trends to overcome them, and finally suggested ways to improve Korea's related policies. Specifically, in terms of R&D reinforcement, we proposed 1) mid- and long-term AI /blockchain convergence research at the national level and 2) blockchain-based AI data platform development. In terms of creating an innovative ecosystem, we also suggested 3) development of AI/blockchain convergence applications by industry, and 4) Start-up support for developing AI/blockchain convergence business models. Lastly, in terms of improving the legal system, we insisted that 5) widening the application of regulatory sandboxes and 6) improving regulations related to privacy protection is necessary.

• Trans-
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• v.13
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• pp.117-140
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• 2022

Recently, artificial intelligence technology is being used throughout the industry. Currently, Currently, AI art generators are used in the NFT industry, and works using them have been exhibited and sold. AI art generators in the art field include Gated Photos, Google Deep Dream, Sketch-RNN, and Auto Draw. AI art generators in the music field are Beat Blender, Google Doodle Bach, AIVA, Duet, and Neural Synth. The characteristics of AI art generators are as follows. First, AI art generator in the art field are being used to create new works based on existing work data. Second, it is possible to quickly and quickly derive creative results to provide ideas to creators, or to implement various creative materials. In the future, AI art generators are expected to have a great influence on content planning and production such as visual art, music composition, literature, and movie.