• Proceedings of the Korean Society for Quality Management Conference
• /
• 2010.04a
• /
• pp.291-309
• /
• 2010

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements(must-be, one-dimensional, attractive requirement) which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. In this paper, potential customer satisfaction improvement(PCSI) index was developed using Kano model and CS coefficient. The PCSI index represents how much a product feature can increase the degree of customer satisfaction when the product feature is fully fulfilled. In order to explain the meaning of PCSI index, a case study for cellular phones is done. It is also discussed how to use the index strategically.

• Journal of Korean Institute of Industrial Engineers
• /
• v.32 no.2
• /
• pp.153-162
• /
• 2006

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements (must-be, one-dimensional, attractive requirement) which influence customer satisfaction in different ways when met. In this paper, potential customer satisfaction improvement (PCSI) index was developed using Kano model and CS coefficient. Timko has developed customer satisfaction (CS) coefficient based on Kano model. The PCSI index represents how much a service feature can increase the degree of customer satisfaction when the service feature is fully fulfilled. In order to explain the meaning of PCSI index, a case syudy of a Family Restaurant is done. It is also discussed how to use the index strategically.

• Proceedings of the KSME Conference
• /
• 2004.04a
• /
• pp.1841-1844
• /
• 2004

'Mixing Index($D_I$)'s generally used to measure the degree of mixing. A new method to calculate $D_I$ was proposed, when insoluble solution flows in micromixer. 'Vortex Index (${\Omega}_I$)'which indicate the degree of chaotic advection, is defined and formulated. A lots of arbitrary shaped microchannels were tested to calculate the $D_I$ and ${\Omega}_I$. And then a simple algebraic equation, $D_I=A{\Omega}_I+B$, was obtained. This equation may be used instead of partial differential equation, concentration equation.

• Proceedings of the KSME Conference
• /
• 2008.11b
• /
• pp.2460-2464
• /
• 2008

The present paper suggests new method to know the effects of molecular diffusion and the helicity of microchannel flows on mixing in passive micromixers, which are essential components of a microfluidic chip. In this study, 'Helix Index' is newly defined as the magnitude of chaotic advection. Relationship between Helix Index and Mixing Index is analyzed numerically such as the wide range of Peclet and Reynolds numbers in three dimensional serpentine microchannel when using soluble solutions (water/glycerol). As a result, a simple algebraic equation is derived by this relationship based on a regression analysis. The algebraic equation is found to be able to accurately predict the mixing performance without solving the coupled, complex momentum and mass transfer equations.

• Journal of the Korean Society for Aviation and Aeronautics
• /
• v.13 no.3
• /
• pp.61-72
• /
• 2005

The main purpose of this study is to develop air transportation cultural index which is able to estimate the level of them. Generally Speaking, air transportation cultural, a compound word of 'air transportation' and 'culture', is a substantial entity consisting knowledge, art, morality, legality, cultivation, customs, and etc, which comes from aircraft operation sector, airport operation/management sector and user sector. They are classified in a primary scope, as aircraft operation sector relating to flight operation, airport operation/management sector and user sector. The research and analysis were taken approximately 4 months, from June 2004 to October 2004. To evaluate the index, the detailed item for three categories were chosen and quantified. The grades for each items were induced from calculation formula for air transportation cultural index by applying weight values. The final grade of Korea's air transportation cultural index recorded 63.19 points.

• Journal of Environmental Science International
• /
• v.4 no.1
• /
• pp.1-12
• /
• 1995

The assessment for a degree of drought has been carried out based on the soil moisture index in Korea. The soil moisture index(Im) was calculated assuming of constant evapotranspiration until wilting point as Im = w2/wf $.$100. The soil moisture content(W2) at the final of a period is obtained from W2 : Pe + Wl - E, here the effective precipitation amount is Pe, evapotranspiration E, and the soil moisture content at the beginning of a period is Wl. The filed capacity(Wf), as a mean value of fine sandy loams, was reduced to 92 mm/ft when we accept the wilting point and the available soil moisture content of 42 mm/ft, respectively. The drought begins in Korea when the soil moisture index drops to less than 50%. The value coincides the isoline of 11 or more consecutive days without measureable precipitation. The soil moisture index frequently drops in the northern part of Youngnam area and Honam area so that both areas are well known as the areas of drought. Key word : Droughts, Soil Moisture Index.

• The Transactions of the Korean Institute of Electrical Engineers A
• /
• v.52 no.4
• /
• pp.213-218
• /
• 2003

In front of the opening of electric distribution market in 2004, it is indispensable to have a proper estimation of power quality index and rower quality cost calculation mechanism which are indispensable to stabilize highly industrialized society and to vitalize the Investment lot electric power system. However, there were not enough measures to reflect the voltage characteristics such as voltage sags and Interruptions which make electric load in unstable operation. This paper suggests power quality index and power quality cost which translate various kinds of voltage records into bus load drop index(BLDI) and bus power quality cost(BPQC) based on aggregated load CBEMA curve. A sample calculation result shows that this method can produces the acceptable power Quality index and costs for utilities and customers requirements.

• Computers and Concrete
• /
• v.21 no.6
• /
• pp.741-748
• /
• 2018

In this paper, the sensitivity of a plastic-damage-based structural damage index on mesh density is studied. Multiple finite element meshes with increasing density are used to investigate their effect on the damage index values calculated from nonlinear finite element simulations for a reinforced concrete column subjected to cyclic loading. With the simulation results, this paper suggests a correction method for the objective damage index based on nonlinear regression of volumetric tensile damage ratio data. The modified damage index values are presented in the quasi-static cyclic simulation to show the efficacy of the suggested correction method.

• Journal of the Korean Society of Safety
• /
• v.27 no.4
• /
• pp.108-114
• /
• 2012

Traffic Accident Merging Index(TAMI) is developed for TMACS(Traffic Safety Information Management Complex System). TAMI is calculated by combining 'Severity Index' and 'Frequency'. This paper suggest the accurate TAMI prediction model by time series forecasting. Preventing the traffic accident by accurately predicting it in advance can greatly improve road traffic safety. Searches the model which minimizes the error of 230 local self-governing groups. TAMI of 2007~2009 years data predicts TAMI of 2010. And TAMI of 2010 compares an actual index and a prediction index. And the error is minimized the constant where selects. Exponential Smoothing model was selected. And smoothing constant was decided with 0.59. TAMI Forecasting model provides traffic next year safety information of the local government.

• Journal of Multimedia Information System
• /
• v.3 no.3
• /
• pp.53-61
• /
• 2016

This research proposes the index optimization as a classification task and application of the graph based KNN. We need the index optimization as an important task for maximizing the information retrieval performance. And we try to solve the problems in encoding words into numerical vectors, such as huge dimensionality and sparse distribution, by encoding them into graphs as the alternative representations to numerical vectors. In this research, the index optimization is viewed as a classification task, the similarity measure between graphs is defined, and the KNN is modified into the graph based version based on the similarity measure, and it is applied to the index optimization task. As the benefits from this research, by modifying the KNN so, we expect the improvement of classification performance, more graphical representations of words which is inherent in graphs, the ability to trace more easily results from classifying words. In this research, we will validate empirically the proposed version in optimizing index on the two text collections: NewsPage.com and 20NewsGroups.