• 산업경영시스템학회지
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• 제38권4호
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• pp.1-10
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• 2015

ISO 9001, quality management system, is widely known as advancing internal efficiency and productivity in various industry. As a result, the number of companies that have adopted ISO 9001's certification have been increasing continuously year by year since ISO 9000' family standard was published in 1987s. This fact shows that a lot of businesses are trying to get the accreditation for improving the competitiveness of quality. The purpose of this study is to present that ISO 9001's certification motives affect to the requirement's implementation and show that the execution of requirements influences on management performance in the small manufacturer. In order to carry out this research, we obtained 96 survey sheets and inspected twenty assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the factors of certification motive influence on the requirement's implementation except resources management. Second, the two elements of ISO 9001 requirement, resources management and product realization, have an important effect on the operational performance and financial performance considerably in the companies that choose the internal motive. Finally, the two requisites of ISO 9001 requirement, resources management and measurement, analysis and improvement, affect to the operational performance and financial performance significantly in the businesses that select the external motive. Based on the results, the companies that choose the internal motive have a good performance to execute the ISO 9001 requirements. Also, to implement the requirements of ISO 9001 is helpful for the companies to produce the operational and financial performance.

• 한국정보과학회:학술대회논문집
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• 한국정보과학회 2004년도 가을 학술발표논문집 Vol.31 No.2 (2)
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• pp.481-483
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• 2004

ISO family와 CMMI는 조직의 소프트웨어 프로세스 개선을 위한 표준과 지침을 제공한다. ISO 9001은 품질경영 시스템에 관한 표준인 반면 CMMI는 프로세스 개선을 위한 모델이다. ISO 인증 조직은 지속적인 프로세스 개선을 위하여 CMMI를 적용할 필요가 있다. 그러나 용어나 적용 범위 및 내용의 상세함 등의 차이로 인해, ISO 인증 조직이 CMMI를 도입함에 있어서 어려움이 따른다. 이 논문에서는 ISO 인증 조직이 효과적으로 CMMI를 도입하기 위한 모델을 제안한다. 먼저 ISO 9001:2000의 요구사항과 CMMI 실행지침 사이의 관계를 기준에 따라 일대일 관계로 대응시킨다. 그런 후 CMMI 실행지침들을 ISO 9001:2000 용어와 형식으로 바꾸어 ISO 9001:2000 요구사항과 통합한 모델을 만든다. 이러한 모델은 ISO 조직에게 기존 자산과 새롭게 도입해야 할 사항을 통합 모델을 가지고 차이 분석(Gap Analysis)을 통해 보다 용이하게 식별할 수 있게 도움을 줄 것이다.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 2004년도 춘계공동학술대회 논문집
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• pp.71-74
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• 2004

The organizations registered ISO 9000:1994 have upgraded to ISO 9001:2000 family through transition period by December, 2003. Some features of ISO 9001:2000 family are that it merged three ISO 9000 series, reduced 20 requirements to five major clauses, and focused on Plan-Do-Check-Act improvement cycle. We interviewed quality managers and staffs of 37 companies certified ISO 9001:2000 in Busan and Kyungnam provinces where most machine, metalwork, and manufacturing companies in South Korea are located. Using statistical analysis, we find out which status of firms are related with the requirements of five clauses. We also discover if there is any difference in performing the requirements depending on top managership, reasons for seeking ISO 9001:2000 certification, and ISO 9001:2000 operating period.

• 품질경영학회지
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• 제32권4호
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• pp.64-77
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• 2004

This paper first was focused on investigating the relative effect of each ISO 9001: 2000 certification factors on service quality and customer satisfaction in service industry. The empirical tests was conducted in service industry. The results are as follows. First, it shows that ISO 9001:2000 certification factors except requirements for quality management have a positive effect on service quality significantly. Second, it also indicates that service quality precedes customer satisfaction like other researches reported. Finally, different effects of ISO 9001:2000 certification factors on service quality are observed in the various industries.

• 산업공학
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• 제14권2호
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• pp.198-204
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• 2001

The ISO 9000 family of international quality management standards were revised on 15 December 2000. The ISO 9001:2000 standard is used for certification/registration and contractual purposes by organizations seeking recognition of their quality management system(QMS). We summarize key contents changed in ISO 9000:2000 family standards. To comply with ISO 9001:2000, we analyze the current QMS for steel outfit industry, using audit results from ISO 9001:1994 for seven steel outfit firms during last three years. We investigate statistical relationships between ISO 9001:2000 and ISO 9001:1994 requirements from a three dimensional contingency table with audit results. We observe that the importance of requirements of the ISO 9001:2000 sections makes a difference between companies.

• 품질경영학회지
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• 제33권2호
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• pp.13-21
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• 2005

Most organizations adopt a process-based approach to manage their operations and now business process management(BPM) is a well-established concept. Because ISO 9001:2000 has been influenced by BPR and it also emphasizes process based, BPM can get together with ISO 9001:2000. Korea Institute of Science and Technology Information has taken ISO 9001:2000 certificate in November 11, 2003 and now implements quality management systems based on BPMS. We call it KQMS(KISTI Quality Management System). KQMS based on BPMS is a new example in field of ISO quality management and is expected to support process management well.

• 대한안전경영과학회지
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• 제2권2호
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• pp.57-69
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• 2000

Beginning from July. 2000, the product liability of Korea is designed for reduction of customer loss by defective products. Therefore, most of company are supposed to be ready for taking care of safety and quality of products. ISO9001：2000 quality management system reform to emphasize continual improvement of the process with customer satisfaction. First of all, this paper start with introduction motive of the product liability and examine distinctive mark of the ISO9001：2000 quality management system. We consider the correlation between ISO9001：2000 quality management system and product liability and would like to propose product liability prevention by ISO9001：2000 quality management system with classification a defect style of product, the management guide and the law case.

• 한국콘텐츠학회논문지
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• 제7권12호
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• pp.231-237
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• 2007

최근에 많은 정부출연 연구기관과 정보유통서비스 기관들이 ISO 9001 품질경영시스템을 도입하여 그들 조직의 업무 수행도를 향상시키는데 대한 관심이 두드러지게 증가하고 있는 실정이다. 하지만 도입시에 조직의 특성 및 현황을 제대로 반영하지 않아서 시스템의 요구사항과 프로세스가 지향하는 목표화의 현실적 차이 때문에 ISO 9001 품질경영시스템 운영에 따른 효과를 제대로 누리지 못하고 있다. 이에 한국과학기술정보연구원(KISTI)은 프로세스 표준화를 통한 생산성 증대 및 조직의 경쟁력 증가를 위해 ISO 9001 시스템의 요구사항을 반영하기 위한 프로세스 분석을 통하여 표준시스템 지향적 프로세스를 도출하였다. 그 결과, KISTI는 2003년 11월 11일에 ISO 9001:2000 인증을 받았고, 품질경영 업무를 수행함으로서, 고객 만족도 증가, 업무의 효율성 증대 및 업무처리 시간 단축 등의 효과를 얻을 수 있었다.

• 디지털융복합연구
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• 제14권11호
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• pp.181-191
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• 2016

본 연구의 목적은 융 복합 시대에 자동차 전장부품인 자동차 고무 자바라를 생산하는 중소제조업체의 기업 경쟁력을 확보하기 위한 경영혁신에 대한 새로운 경영기법인 ISO9001품질경영시스템 요구사항 관점에서 고무자바라제품 생산기업의 경영성과를 분석하는데 있다. 이를 위해서, 자동차 부품 생산업체중, 고무 자바라 제품을 생산하는 업체를 대상으로 방문조사를 실시하였다. 연구결과, 첫째, 중소자동차 고무 자비라 부품업체에서 ISO 9001 품질경영 시스템의 4가지 핵심 요구사항 중, 경영자 책임과 자원관리가 경영성과에 긍정적 영향을 미치는 것으로 나타났다. 또한, 직급별로 차이를 조사한 결과, 상위 직급 집단은 경영자 책임이, 하위 직급 집단은 ISO 9001에 따른 품질경영에 대한 인식도가 저조한 것으로 나타났다. 이는 중소 자동차 전장부품인 자동차 고무 자바라 생산에 대한 개선 방향 컨설팅 지칭과 생산성 향상 전략 방안을 수립하는데 기여하게 될 것이다.

• 산업경영시스템학회지
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• 제40권3호
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• pp.38-48
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• 2017

ISO 9001 Quality Management Systems-Requirements has been revised in 2015. It has been updated four times since its publication in 1987. It is the most widely used International Standard in the world. There are over one million companies and organizations in over 170 countries certified to ISO 9001 from an ISO survey. Organizations are supposed to be certified to this new version by late 2018. The key changes in ISO 9001:2015 are to establish a High Level Structure (HLS) and focus on Risk-Based Thinking (RBT). Risk-Based Thinking means the process approach to decide how risk is addressed in establishing the processes to improve process outputs and prevent undesirable results. It pursues process planning and controls based on risks so that organizations can improve the effectiveness of the quality management system. It maintains and manages a Quality Management System that inherently addresses risks and meets objectives. In this article we firstly attempt to explain how to understand the fundamental concept of Risk-Based Thinking which is a systematic approach to consider risks rather than treating prevention as a separate component of a Quality Management System. We comment on the detailed requirements that contain risks in ISO 9001:2015 clauses. We also summarize recent advances on the risk assessment and management in line with ISO 31000:2009 Risk Management-Principles and Guidelines. We finally propose the practical risk management procedures for implementing ISO 9001:2015 with an emphasis on RBT. This article would contribute to help quality managers and practitioners convert to ISO 9001:2015.