• Title/Summary/Keyword: 2005년3

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The Effects of Perceived Justice on Store Loyalty in the Department Stores Service Recovery (백화점 서비스 회복과정의 지각된 공정성에 점포 애호도에 미치는 영향)

  • Kim, Yong-Han;Bae, Mu-Eun
    • Journal of Distribution Research
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    • v.10 no.3
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    • pp.59-86
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    • 2005
  • This study examined whether the efforts of department store for recovering services may be perceived fairly from the standpoint of customers upon any occurrence of service failure, whether such perceived justice contributes to higher customer satisfaction and trust, and whether such customer satisfaction and trust have positive influence on store loyalty of customers, respectively. For this sake, this study investigated relevant literatures, set up some hypotheses to solve main questionable considerations and made a corresponding empirical analysis. For empirical analysis, a questionnaire survey was applied to total 204 customers who experienced in service recovery around domestic major department stores in the last one(1) year. With regard to empirical analysis to verify some hypotheses hereof, this study verified the reliability and validity of each questionnaire item by means of statistical programs like SPSS 10,0 and AMOS 4.0, followed by verifying hypotheses through SEM(structural equation modeling) analysis. These results indicate that positive efforts of department stores for service recovery upon their service failure may bring customer satisfaction and trust in department store, which result in boosting up store loyalty of customers. In this empirical study, it was notably demonstrated that despite any occurrence of service failure, the corresponding efforts of department stores to improve the level of justice perceived by customers in course of service recovery, had positive effects on better customer satisfaction, trust and store loyalty, and these effects induced customer's continuous repurchase, positive WOM(word of mouth) and recommendation about the use of appropriate department store, which may contribute to better its competitive edge.

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A Study on the Relationship between married existence of spouse and drinking behavior (결혼 후 배우자 유무와 음주 행태의 관련성 연구)

  • Lim, Jong-Min;Na, Bak-Ju;Lee, Moo-Sik;Hong, Ji-Young;No, Young-Su;Jeong, Gye-Rim;Hwang, Hye-Jeong
    • Proceedings of the KAIS Fall Conference
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    • 2009.12a
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    • pp.479-483
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    • 2009
  • 서론: 최근 음주가 사회적 문제로 더욱 심각하게 인식되고 있는 가운데 우리나라의 음주 소비량은 점점 증가하고 있는 추세이다. 또한 빠른 사회경제적 변화는 새로운 도덕과 가치의 변화를 가져왔으며 알코올 소비량의 증가와 관계가 있다.(양정남, 1998) 특히 결혼 및 배우자 유무는 음주에 중요한 관련 요인이라는 주장이 있음에도(김태수 등, 2003) 실증적인 연구는 미흡한 실정이다. 따라서 본 연구는 결혼 후 배우자 유무와 음주 형태의 관련성을 파악하고 음주 관련 교육 자료로 활용하고자 한다. 연구방법: 연구 대상자는 2005년 국민건강영양조사에서 40대 이상의 남녀 중 결혼 경험이 있는 14,970명 중 음주행태에 관한 설문에 응답한 3,190명이었으며, 결혼 후 배우자의 유무에 따른 고위험 음주 경험 및 다빈도 음주, 음주자제빈도, 고위험음주빈도와의 관련성을 통계 분석하였다. 연구결과: 결혼 후 배우자 유무에 따른 음주 행태의 연구 결과는 다음과 같다. 연구대상자의 일반적 특성은 남자 1,678명(52.6%)이며, 여자 1,512명(47.4%)였다. 연령별로는 65세 미만 2,359명(73.9%), 65세 이상 831명(26.1%)이었다. 결혼상태는 유배우 2,621명(82.2%), 사별 344명(10.8%), 이혼 및 별거 225명(7.1%)이었다. 고위험 음주경험은 한달에 한번 미만 1,883명(59.0%), 한달에 한번 정도 379명(11.9%), 일주일에 한번 이상 928명(29.1%)으로 한달에 한번 미만 고위험 음주를 경험한다가 가장 많았으며, 일주일에 한번이상. 일주일에 한번정도 순으로 고위험 음주를 한다고 응답하였다. 월평균 음주 횟 수에 있어서는 5회 이하 1,149명(36.0), 6회-10회 395명(12.4%), 11회이상 593명(27.7%)이었다. 고위험 음주 경험을 종속변수로 한 로지스틱 회귀분석에서 여자보다 남자가 고위험 음주 경험을 많아 하며, 연령이 증가하면 고위험 음주음 경험이 낮아지며, 교육수준이 높아지면 고위험 음주 경험은 낮아지는 것으로 나타났다. 음주자제 경험 종속변수로 한 로지스틱 회귀분석에서 여자보다 남자가 음주자제 경험을 많아 하며, 연령이 증가하면 음주자제 경험이 낮아지며, 교육수준이 높아지면 음주자제 경험은 낮아지는 것으로 나타났다. 다빈도 음주 경험 종속변수로 한 로지스틱 회귀분석에서 여자보다 남자가 다빈도음주 경험을 많아 하며, 연령이 증가하면 다빈도 음주 경험 높아지며, 가구 평균 소득이 증가 하거나, 교육수준이 높아지면 다빈도 음주 경험은 낮아지는 것으로 나타났다. 논의 및 결론: 결혼 후 배우자 유무와 고위험 음주는 남녀를 합친 전체와 남자에게서 통계적으로 유의하였으며, 음주자제빈도에서는 남녀를 합친 전체에서 통계적으로 유의하였다. 또한 다빈도 음주에서 여자에게서 통계적으로 유의하였다. 이러한 결과는 절주사업 기초자료로 활용될 수 있는 가능성을 확인하였으며, 추가적인 연구의 필요성을 시사하였다.

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A Study on Utilization of Fonts for Headline of Newspaper Advertising (신문광고 헤드라인 서체 활용사례 연구)

  • Kim, Young-Kook;Won, Jong-Youn
    • Archives of design research
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    • v.19 no.5 s.67
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    • pp.95-104
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    • 2006
  • The advertisement is an informative product in which a company or an organization has made a substantial capital investment in order to achieve their goals based on their carefully thought-out plans. David Ogilvy maintaned that making a headline of an advertisement is worth 80 percent completion of the advertisement. As he insisted, a headline is also the most important element in the printing advertisement. Therefore, the importance of selecting headline's font style is increased because, while creating a headline, it is necessary to consider the emotional aspects of the advertising object that attract the attention of people. Many researchers call 'typography' as 'frozen sound' or 'written sound' because typography not only works as a letter but also provide people with an emotional pleasure. An appropriate selection of headline's font style in the advertisement production makes both the client and the audience for the advertisement satisfied because it reduces the communication risk and makes design results more reasonable. It is difficult to find many decision-making methods for selecting headline's font style. Therefore, the author of this paper investigated the trend of the use of headline's font style in order to help the designer understand headline's font style as one of design factors. As a result of the research, it is possible to conclude that, while selecting the headline's font style, the attributes of a font consist of limited style, and more objective and systematic font selection methods are necessary.

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Quality of Sleep in Hospitalized Patients with Lung Cancer (입원 폐암환자의 수면의 질)

  • Han, Young-In;Sohn, Sue-Kyung
    • Journal of Hospice and Palliative Care
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    • v.8 no.1
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    • pp.1-7
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    • 2005
  • Purpose: The purpose of this study was to identify the quality of sleep in hospitalized patients with lung cancer. Methods: The data were collected from January to April 2001. Study subjects were 50 lung cancer patients hospitalized at K University and G hospital in Busan, Korea. Quality of sleep was measured using the Quality of Sleep Scale (range $15{\sim}60$) developed by Oh et al (1999). The data were analyzed with the SPSS 10.0 program using frequency and percentage, mean, standard deviation, t-test, ANOV4 and Post-hoc test (Scheffe's test). Results: The results of this study were as follow; 1) The mean quality of sleep score was $35.64{\pm}7.59$ (range: $21{\sim}52$). 2) There was 3 Significant difference in 'ongoing pain' (t=-1.943, P=.046), 'major caregiver' (F=B863, P=.047), 'change of weight' (F=5.906, P=.019), according to general characteristics in the quality of sleep in hospitalized patients with lung cancer. Conclusion: As a results, the level of the quality of sleep in hospitalized patients with lung cancer was moderate. And, the study results indicate that ongoing pain, major caregiver, change of weight impact the quality of sleep of lung cancer patients. Therefore, nurses should consider those factors in providing nursing care for hospitalized patient with lung cancer.

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The Value of Serum Concentration of Cystatin C as a Marker for Glomerular Filtration Rate in Children and Adolescents (소아 및 청소년에서 사구체 여과율의 지표로서 혈청 Cystatin C 농도의 유용성)

  • Jung, Young-Su;Lim, In-Seok
    • Clinical and Experimental Pediatrics
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    • v.48 no.6
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    • pp.614-618
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    • 2005
  • Purpose : Cystatin C has been proposed for the assessment of glomerular filtration rate, being more accurate than creatinine determination. We measured serum cystatin C concentrations in the pediatric population, and analysed the correlation between cystatin C and glomerular filtration rate. Methods : Cystatin C and creatinine were measured by the particle enhanced nephelometric immunoassay and Jaffé method, respectively, in 276 children and adolescents without evidence of kidney disease. The glomerular filtration rate was estimated by Schwartz's formula. Results : The mean serum cystatin C concentration was significantly higher in infants under the age of 12 months than in older population. There was a negative correlation between cystatin C and age under 12 months, but not a significant change of cystatin C with age in children older than 12 months. For children older than 12 months, the reference range of cystatin C was 0.46-1.05 mg/L. On the other hand, there was a positive correlation between creatinine and age in the whole population. We also observed a positive correlation between estimated glomerular filtration rate and 1/cystatin C. Conclusion : The measurement of cystatin C is more practical than creatinine for estimating glomerular filtration rate in the pediatric population.

Distribution and Pollution of Heavy Metals in the Environmental Samples of the Lake Shihwa (시화호 환경 중의 중금속 분포 특성과 오염)

  • Kim, Kyung-Tae;Kim, Eun-Soo;Cho, Sung-Rok;Chung, Kyung-Ho;Park, Jun-Kun
    • Journal of the Korean Society for Marine Environment & Energy
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    • v.8 no.3
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    • pp.148-157
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    • 2005
  • In order to understand distribution characteristics and pollution of heavy metals in the artificial Lake Shihwa in the vicinity of Kyunggi Bay in relation with huge environmental changes, various environmental samples including seawaters, surface sediments and settling particulate matters were collected from Lake Shihwa in 2004. Due to extreme pollutant discharge from various anthropogenic sources such as the Banweol and Shihwa Industrial Complexes and cities, the highest metal concentrations in the samples such as waters, sediments and settling particulate matter were found in inner part of the lake. High metal contents (Cu, Zn and Hg) in sediments were observed at Sts. 2-4 and 9. The contents of Cr, Co, Ni, Cu, Zn and Pb in SPMs were high at St. 5 and low in the outer part of the lake. Spatial distribution of heavy metals were mainly controlled various biogeochemical factors and physical mixing as well as input of industrial and municipal wastewaters. Although tile environmental qualities of heavy metals in the lake have been improved partially due to inflow of outer seawater, it is not clear to reach a good environmental quality. Therefore, further environmental programs should be conducted continuously for environmental improvement.

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Site responses of Japanese stations near the epicenter and Korean stations for the Fukuoka earthquake (후쿠오카 지진('05. 3. 20, $M_{JMA}=7.0$)에 대한 일본 인근 지진관측소와 국내 지진관측소의 주파수응답특성 비교)

  • Yun Kwan-Hee;Park Dong-Hee;Chang Chun-Jung;Choi Weon-Hack;Lee Dae-Soo
    • 한국지구물리탐사학회:학술대회논문집
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    • 2005.05a
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    • pp.79-86
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    • 2005
  • The apparent source spectrum of the Fukuoka earthquake is estimated at the seismic basement by removing from the observed spectra at Korean seismic stations the path and site responses that were previously revealed through inversion process applied to large spectral D/B accumulated until 2004. The approximate source spectrum is also estimated by using data recorded near the epicenter from various Japanese seismic networks and compared with the Korean source spectrum. The comparison result shows that there is good agreement among source spectra estimated based on the data from seismic networks of Korea at large distances (190km

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Feeding Territory of the Maiden Goby, Pterogobius virgo, and Invasion Feeding of the Multicolorfin Rainbowfish, Halichoeres poecilopterus (금줄망둑 Pterogobius virgo의 섭식세력권과 용치놀래기 Halichoeres poecilopterus의 침입 섭식)

  • Choi, Seung-Ho;Park, Se-Chang
    • Korean Journal of Ichthyology
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    • v.17 no.3
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    • pp.187-194
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    • 2005
  • Feeding of the maiden goby, Pterogobius virgo and multicolorfin rainbowfish, Halichoeres poecilopterus, was studied at Kurahashi Island in the Seto Inland Sea, Japan. P. virgo foraged on only benthic invertebrates in a pit on the bottom by spot-fixed fin digging. Territory size of P. virgo was very small, because they only defended the excavated pit. H. poecilopterus frequently intruded into the feeding territory of P. virgo and fed on benthic invertebrates flushed out by the fin digging of P. virgo. Feeding activity and vigilance time of P. virgo tended to decrease significantly more in such an association than when solitary. Frequency of aggression of P. virgo when H.poecilopterus intruded into the territory was higher the intruder came from the front of the territory than when the invasion was from the side and back, regardless of the size of the intruder. In small H.poecilopterus, feeding success rate was greater from the side and back of the territory than from the front. However, similar-sized H.poecilopterus were more successful in feeding from the front and side. Feeding association provides an antipredatory benefit to P. virgo because of less alert time against predators and earlier detection of predators, although their cost is great because of territory defense and decrease of feeding activity.

The Current Practices and Teacher's Perceptions of Highschool Home Economics Education -Focusing on Busan, Ulsan and Kyoungnam Area- (고등학교 가정과학의 운영실태 및 교과에 대한 담당교사들의 인식 -부산시, 울산시, 경남지역 일반계 고등학교 가정과학 담당교사를 대상으로-)

  • Kim Sang-Hee
    • Journal of Korean Home Economics Education Association
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    • v.17 no.2
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    • pp.61-77
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    • 2005
  • This study focuses on the current practices and teacher's perceptions of highschool Home Economics Education in Busan, Ulsan and Kyungnam area. Data were collected from 70 teachers with the questionnaire by mail. The results were following : 1. Home Economics have been teamed at schools of class rooms mere than 31, women's high schools and public schools. Teachers more than $70\%$ have operated and lessoned with 4 or 5 among 5 sectors of subject matters, especially emphasized family${\cdot}$human development and food${\cdot}$nutrition sectors. The most difficulties were the shortages of student's interest and reference books. 2. Teachers have cognized highly the connection of Technology${\cdot}$Home Economics and Home Economics, but evaluated lowly the job-course education among the H.E's goals. 3. Necessities of HE were evaluated highly, but student's interests by teacher's judgement lowly. Manual theses of clothing${\cdot}$textile and housing sectors have needs to alter partly. 4. Subject matters to add for the near future revision were related to dissatisfaction of H.E's matters. Teachers cognized problems about the excess, overlap, old-fashioned and irrelevant deepen levels of subject matters.

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The Relationship between Age and Pleural Fluid Adenosine Deaminase Activity in Pleural Tuberculosis (흉막 결핵에서 연령과 흉수 Adenosine Deaminase 활성도와의 연관성)

  • Moon, Jin Wook;Han, Chang Hoon;Kang, Shin Myung;Park, Moo Suk;Hwang, Sang Yeon;Byun, Min Kwang;Chung, Wou Young;Hwang, Hye Jin;Kim, Young Sam;Kim, Se Kyu;Chang, Joon;Kim, Sung Kyu
    • Tuberculosis and Respiratory Diseases
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    • v.58 no.5
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    • pp.459-464
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    • 2005
  • 연구 배경 : Adenosine deaminase (ADA)는 퓨린 (purine) 대사에 작용하는 효소로서 림 프구, 특히 T-림프구의 증식과 분화에 관여하며, 결핵성 흉수의 진단에 있어서 중요한 생화학적 표지자 중의 하나이다. 한편, 노인의 경우, T-림프구의 수와 기능의 감소에 의하여 면역 기능이 감소하는 것으로 알려져 있다. 이에 저자 등은 노인 결핵성 흉수 환자에서 흉수내의 ADA 수치가 젊은 환자에서보다 감소하는지를 조사하였다. 방 법 : 4년 동안 세브란스 병원에서 1) 흉수 결핵균 배양 양성 또는 2) 흉막 조직 검사상 결핵에 합당한 소견을 보여 결핵성 흉수로 진단받은 환자 80명을 대상으로 후향적으로 조사하였다. 65세를 기준으로 두 군으로 분류하였으며, 연령과 흉수 ADA 수치의 연관 관계를 독립 표본 t-검정 및 선형 회귀 분석을 이용하여 연구하였다. 결 과 : 80명의 환자 중 65세 이상은 21명 (26.3%)이었다. 흉수 내의 ADA 수치는 65세 이상 및 이하 군에서 각각 $71.2{\pm}27.6IU/L$, $68.5{\pm}5.8IU/L$ 이었다 (p=0.69). 선형 회귀 분석에서도 연령과 흉수 내의 ADA 수치는 상관 관계를 보이지 않았다 ($r^2=0.05$, p=0.59). 결 론 : 본 연구의 결과에 의하면, 결핵성 흉수의 진단에서 흉수 ADA 수치를 보조 지표로 사용하는 데 있어서, 노인환자에서도 젊은 환자와 동일한 임상적 유의성을 가지고 동일한 결정 수치 (cut-off value)를 적용할 수 있을 것으로 판단된다.