• Korean Journal of Social Welfare
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• v.24
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• pp.59-88
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• 1994

• Korean Journal of Social Welfare
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• v.24
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• pp.157-198
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• 1994

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.8
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• pp.231-239
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• 2019

The purpose of this study was to investigate the relationship between the satisfaction with clinical practice, the emotional intelligence, the caring efficacy and the resilience of nursing students, and also to identify the factors affecting their satisfaction with clinical practice. The subjects of this study were 253 third and fourth year nursing students who had experience with clinical practice at 5 colleges in D and K cities and G do. The data was collected by using self-reported questionnaires from October 1 to November 23, 2018. The data was then analyzed using an independent t-test, one-way ANOVA, Pearson's correlation and stepwise multiple regression analysis with the PASW/WIN 20.0 program. Satisfaction with clinical practice was significantly different according to satisfaction with nursing as a major. Satisfaction with clinical practice had significant correlations with emotional intelligence, caring efficacy and resilience. The factors affecting the satisfaction with clinical practice were caring efficacy, resilience and emotional intelligence, and the explanatory power of these models was 43.4%. Therefore, these results imply the need to develop education programs to improve caring efficacy, resilience and emotional intelligence, because all of these factors will contribute to the nursing students' satisfaction of clinical practice.

• Journal of the Korea Convergence Society
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• v.12 no.10
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• pp.113-120
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• 2021

This study was conducted to investigate the degree of major satisfaction, resilience and clinical practice satisfaction of dental hygiene students, and to find out factors affecting clinical practice satisfaction. A survey was conducted for students from the dental hygiene department with clinical practice experience, and a total of 256 questionnaires were finally analyzed. For data analysis, descriptive statistics, t-test, ANOVA, and multiple regression analysis were performed according to the purpose of the study. As a result of the study, it was found that relational of major satisfaction had a significant positive effect on the variables affecting clinical practice satisfaction. Based on these results, in order to improve clinical practice satisfaction, it is important to increase relationship satisfaction as a sub-factor of major satisfaction.

• Journal of Service Research and Studies
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• v.7 no.4
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• pp.109-126
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• 2017

Designing cost-effective service recovery strategies mix has been recognized one of important issues by both service researchers and practitioners. In spite of the rising interest in them, there has been scarce studies on them. In this paper, we try to find cost-effective service recovery strategies mix via game-theoretic modeling. Especially, we focus on the possible incentives such as voucher type reward and service re-performance which have different cost structure. We investigated three questions about the topics as follows:(1) Should the service firm use the possible incentive scheme such as voucher and service re-performance for service recovery?, (2) How much voucher and service re-performance is adequate for service recovery under diverse service failure severity level?, (3) How much voucher and service re-performance is adequate for service recovery under diverse threshold level to make the customer repurchase? The results are as follows:(1) The use of both voucher and service re-performance for service recovery results in greater surplus for the service firm. (2) The higher gets the service failure severity level, the higher total incentives are required in the equilibrium. As service failure severity level gets higher, higher level of discount might be more useful to the service firm. However, service re-performance should be cut down above some critical level of service failure severity in the equilibrium. (3) The higher gets the threshold level to make the customer repurchase, the higher incentives are required in the equilibrium, and the higher portion of voucher incentive is required relative to that of service re-performance in the equilibrium.

• Management & Information Systems Review
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• v.33 no.1
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• pp.17-43
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• 2014

research tries to present the role of perceived justice and authenticity in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and positive customer behavior. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of perceived justice for successful service recovery has agreed by many researchers, relatively little attention has been paid to emotional aspect of customer. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect while they focus on cognitive aspects. The one research focused on emotional aspects examined effect of authenticity in service context with other related factors. However, solely examined effect of authenticity is not enough to present proper implication effect between justice and authenticity so that it can be understood more clearly. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of authenticity on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

• Journal of Korea Society of Industrial Information Systems
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• v.17 no.5
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• pp.75-88
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• 2012

This study examines the relationship among servicescape, information technology, employee's job satisfaction, affective commitment and service performance. Empirical research is conducted to statistically test the model using SEM and empirically confirms followings: (a) positive effect of servicescape and IT on both of job satisfaction and affective commitment, which, in turn, positively influences on service behavior, (b) positive effect of affective commitment and service behavior on service recovery, and (c) significant indirect effect of job satisfaction on service recovery meditated by service behavior. Results suggest that there are direct and indirect effects on service performance of servicescape and information technology through job satisfaction and affective commitment. This paper is concluded with the summarized result and contribution of this study, managerial implication of the research findings, and further research issues.

• The Journal of the Korea Contents Association
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• v.6 no.11
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• pp.74-84
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• 2006

It is quite impossible for a service firm to deliver service without failure. The main reason is that service is intangible, perishable and heterogeneous in nature. Every service firm tries its best to recover service failure with understanding that service failure affects customers' evaluation and attitude for the firm. The research finds that customers' satisfaction after recovery affects customers' intentions both service encounter satisfaction and overall firm satisfaction strongly affects positive word-of-month and purchase intentions. The results have implications to researchers and service marketing managers. For researchers, the result will be helpful for them to further develop service failure and recovery framework. For service marketing managers, the result will suggest specific guidelines for establishing service recovery strategies.

• Journal of the Korea Convergence Society
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• v.8 no.4
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• pp.67-77
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• 2017

The purpose of this study is to find convergence differences of academic burnout, career preparation behavior, and general characteristics of the students majoring in medical records according to each cluster of resilience, and draw a proper improvement plan. A self-administered questionnaire survey had been conducted and a total of 168 copies were analyzed. As a results Cluster analysis was conducted on three detailed categories of resilience and was classified into two clusters. Cluster1 was a group that had points higher than the average points of Korean in each one of three categories. Cluster2 had all of which were lower points than that. Cluster1 had higher points than cluster2 in terms of career preparation behavior, hobby, subjectively good health condition, extroverted personality, good academic records, satisfaction with school life, and study satisfaction ratio, but had lower points than cluster2 in terms of academic burnout. Therefore, positiveness enhancement education focused on cluster2 will improve total group resilience.

• The Journal of the Korean dental association
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• v.27 no.6 s.241
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• pp.527-530
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• 1989

국소의치에 있어서 인공치는 기능적 관점에서와 심미적 관점에서 중요한 구성요소중의 하나이다. 구치는 저작기능을 회복시켜주며 악궁간 거리를 유지하여 주며 상실된 안모의 형태를 회복시켜준다. 전치는 저작기능의 회복뿐만 아니라 심미성을 회복시켜주며 발음 기능에 있어 중요한 역할을 한다. 이러한 인공치의 기능을 위해서는 인공치는 여러 요구조건을 갖게되는데, 무치악 공간에 잘 맞아야 하며 metal framework에 잘 맞아야 하고 깨지지 말아야 하며 마모되지 않아야 하고 유해한 작용이 없이 어떤 교합형태를 갖거나 어떤 재료로 되어 있는 치아이던지 잘 교합될 수 있어야 한다. 이러한 이상적인 인공치는 없으나 국소의치의 요구를 만족시켜줄 수 있는 여러 종류의 인공치의 이용이 가능하므로 이러한 인공치의 장점과 단점을 이해하여 국소의치 제작시 가장 적당한 인공치를 선택하여 사용하는 것이 중요하다.