• Management & Information Systems Review
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• v.33 no.5
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• pp.261-283
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• 2014

The aim of this study is to examine the relationships between emotional labor of surface acting and deep acting along with job satisfaction and turnover intention. Furthermore, the study attempts to understand the moderating effects of resilience on adjustment in regards to the emotional labor, surface acting and deep acting, and job satisfaction and turnover intention. For this study, a survey was conducted among administrative assistants and five hypotheses were verified. The findings of this research are summarized as follows: First, the surface acting of emotional labor has a statistically significant positive correlational effect on turnover intentions. Second, the deep acting of emotional labor has a statistically significant negative correlational effect on turnover intentions. Third, the surface acting of emotional labor has a statistically significant negative correlational effect on job satisfaction. Fourth, the deep acting of emotional labor has a statistically significant positive correlational effect on job satisfaction. Fifth, there is a moderating effect of resilience between the deep acting of emotional labor and job satisfaction. This study is meaningful in that it helps understand the relationship between the administrative assistants' emotional labor, resilience, turnover intention, and job satisfaction and that it proposes implications on vitalizing organizational communication and emotional programs.

• Korean Journal of Social Welfare
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• v.10
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• pp.84-95
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• 1987

• Journal of the Korea Convergence Society
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• v.4 no.3
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• pp.7-13
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• 2013

The objective of this research is to find out the effect of service provider nonverbal attributes on customer evaluation in service recovery stage. Results showed that first, the better kinesics of service provider, the more satisfaction in service recovery stage. Second, the better service providers have physical appearance, the more revisit intention. But both the kinesics and physical appearance have not an effect on recommendation intention. This paper discussed theoretical and practical focusing on nonverbal attributes of service providers.

• Journal of Convergence for Information Technology
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• v.11 no.12
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• pp.39-48
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• 2021

The purpose of this study was to identify the degree of grit, resilience, academic self-efficacy, and learning flow of nursing college students in the COVID-19 situation to identify the factors that influence burnout. Data were collected by using questionnaires from 155 students who were in 3rd year of the nursing college in G city, from May 11 to May 25, 2021. Data were analyzed by t-test, ANOVA, Scheffe, Kruskal-Wallis test, Pearson's correlation, and multiple regression. Statistically, burnout showed a significantly negative correlation with grit, resilience and academic self-efficacy. Influencing factors on burnout were resilience, satisfaction of major, academic self-efficacy and satisfaction of clinic practice accounting for 60% of the total change. Based on this study, strategies to enhance resilience, satisfaction of major, academic self-efficacy and satisfaction of clinic practice are required to reduce the burnout of nursing college students in the COVID-19 situation.

• Journal of Internet of Things and Convergence
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• v.5 no.1
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• pp.13-28
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• 2019

The purpose of this study is to identify degree of the personality type, resilience, self-efficacy, and workplace bullying Experience among nurses at General Hospital, to ascertain the correlation between them and to ascertain factors that may affect workplace bullying. This study collected data from October 22, 2018 to October 26, 2018 through structured questionnaires from 260 nurses working at General Hospital in Seoul City, and the collected data were analyzed by descriptive statistics, t-test, ANOVA, Pearson's correlation coefficients, and multiple regression analysis using SPSS / WIN 21.0. Analysis of differences in general characteristics showed that workplace bullying was significantly different according to witness of bullying, workplace satisfaction. Resilience was significantly different according to marital status, religion, final education, and workplace satisfaction. And self-efficacy was found to be different according to respondents' marital status, religion. The relationship between DISC personality type, workplace bullying, resilience and self-efficacy showed that workplace bullying had a negative correlation with resilience, and resilience showed a positive correlation with self-efficacy. As a result of the multiple regression analysis in order to identify the factors that, workplace satisfaction, witness of workplace bullying and the resilience was the factor affecting workplace bullying; workplace bullying was decreased as the resilience was higher.

• The Journal of the Korea Contents Association
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• v.22 no.6
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• pp.386-399
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• 2022

The purpose of this study is to identify how education and activities of urban forest healing programs affect emotional rest (healing recovery environment awareness, restoration of attention, and leisure life satisfaction). To this end, 38 people were divided into experimental groups (forest healing program education and practice), and control groups (non-program participation). As a result of the study, in the case of the experimental group, emotional rest factors such as healing recovery environment perception, attention recovery, and satisfaction with leisure activities after the program were statistically significantly improved, and in the case of the control group, there was no change in emotional rest after the program. In addition, there were differences between groups in both pre and post regarding the difference in emotional rest between the participant groups, and the difference in emotional rest afterwards was much larger than the pre-difference. In conclusion, people who receive regular education on forest healing and have done actual forest healing activities experience higher emotional rest than those who do not. This suggests that continuous motivation and regular practice can raise awareness of the healing recovery environment, promote attention recovery, and have a positive effect on leisure life through appropriate programs rather than simply taking a walk.

• Journal of the Korean Institute of Landscape Architecture
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• v.42 no.4
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• pp.37-47
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• 2014

This study aims to examine the usage of and satisfaction with neighborhood parks and university campuses and compare through the RPRS analysis of them to figure out how university campuses, as substitutive green spaces, play the role of curative environment for neighboring people. This study relied on two methods: a descriptive method of researching publications and related scholastic writings and an empirical study of researching how the park and campus has been utilized and researching whether the residents are satisfied with the currently existing space and the environment or not, and finally researching how the university campus open space as a curative environment impacts the satisfaction and utilization through reliability analysis. As a result, contribution of healing environment has a relatively high average contribution of 4 or more points, respectively. These results suggest that urban people think that a relationship between man and nature is very important in the overabundance of stress in modern society. It shows that neighborhoods are higher than university campuses in the explanatory of the Attention Restoration Theory, but the campus is higher than the neighborhood park in similarity of configuration. The result of RPRS analysis shows that the therapeutic qualities of the landscape may be very useful to evaluate a college campus open space in "the Revised Perceived Restoration Scale." The results showed that, in future studies, it will be a great help by widespread use of pre-evaluation of the characteristics of restorative environments in the planning, design and other works. To study the impact of the curative features on evaluating future research locations, the location should provide a variety of purposes and motives. At the same time, it should provide specific design ideas to design-related designers by using perceived restoration scale.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.12
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• pp.322-332
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• 2019

This is a descriptive research study that aims to identify the effects of professionalism, job satisfaction, and resilience on the retention intention of home visiting nurses from the long-term care insurance system of Korea. Data were collected from self-administered surveys completed by 141 home visiting nurses of registered visiting-nursing institutions in the long-term care insurance database (April 1-May 31, 2019). Analyses were independent t-tests, one-way analysis of variance (ANOVA), the Scheffé test, Pearson's correlation analysis using SPSS/WIN 22.0, and multiple hierarchical regression analyses. Results showed that the mean professionalism score was 3.51/5, 3.27/5 for job satisfaction, 3.79/5 for resilience, and 4.04/5 for retention intention. A positive correlation existed between retention intention and professionalism (r = .272), job satisfaction (r = .201), and resilience (r = .530). The final regression model showed that resilience (β = .455, p < .001) and job satisfaction (β = .175, p = .016) significantly affect retention intention. The variables' model explanation power was 32.0% (F = 11.968, p < .001). The results show the need for strategies to improve resilience, followed by strategies to improve job satisfaction to increase the retention intentions of these home visiting nurses.

• The Journal of the Korea Contents Association
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• v.21 no.10
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• pp.690-701
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• 2021

This study examines the effects of job stress on fire-fighters' job performance on negative job factors, job burnout, and positive job factors, job satisfaction, respectively, and by examining whether resilience has a modulating effect in these influence relationships. This was done to provide useful information for planning management strategies. The analysis was done by regression analysis of data collected through a structured survey of 239 fire-fighters, and the moderating effect was confirmed by calculating and applying the interaction term. For the analysis, a structured questionnaire survey was conducted on 239 fire-fighters. As a result of the analysis, it was confirmed that job stress and job burnout of fire-fighters were low, job satisfaction was normal, and resilience was above average. Also, there was no significant difference in resilience according to demographic characteristics, and it was found that job stress had a positive(+) influence on job burnout at a statistically meaningful level, and a negative(-) influence on job satisfaction. In addition, it was found that impulse control power and cause analysis power had a moderating effect in the influence relationship between job stress and job burnout, and impulse control power had a moderating effect in the influence relationship between job stress and job satisfaction. Based on these results, it was proposed to preemptively apply various resilience programs suitable for the situation of fire-fighters, enhance emotional competence, and introduce coaching personnel to help self-reflection.

• Korean Journal of Psychosomatic Medicine
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• v.30 no.1
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• pp.30-37
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• 2022

Objectives : The purpose of this study was to develop a cognitive-behavioral intervention for college students at high risk for mental health and to investigate its effect on mental health outcomes. Methods : The program was developed to reduce depressive symptoms and adverse outcomes while promoting resilience and positive effects. It consisted of eight sessions in a small group format for eight weeks. Thirty subjects at high risk for mental health participated in the program. Outcomes on the depressive symptoms, resilience, satisfaction with life, negative affect, and positive affect were evaluated at pre-and post-intervention. Results : Depressive symptom scores reduced significantly post-intervention compared to pre-intervention (t=3.51, p=0.002). Resilience scores (t=-3.65, p=0.001) and satisfaction with life scores (t=-3.00, p=0.006) increased after intervention than pre-intervention. Positive affect scores decreased post-intervention (t=2.28, p=0.031). There was no significant difference between pre-and post-intervention negative affect scores (t=-0.94, p=0.356). Conclusions : Present study demonstrated that group-based cognitive-behavioral intervention could be helpful for college students at high risk for mental health to reduce mental health symptoms and improve healthy protective factors.