• Journal of Digital Convergence
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• v.15 no.3
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• pp.147-155
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• 2017

The purpose of this study is to conducted on hotel workers. The results of this study are as follows. First, the relationship between self - efficacy and job performance of employees was analyzed. We distributed 300 questionnaires to domestic L hotel employees. A total of 250 questionnaires were retrieved and 233 copies were used for the final analysis, except for 17 unfair questionnaires. The results showed that hotel workers had a positive influence on self - efficacy. Self - efficacy played a role in the relationship between majors' learning and job performance. Based on the results of the research, we develop an industry-university linkage program. Practical majors will increase the workplace adaptability of employees. And the self - efficacy of the employees will be increased to affect the job performance. In the future, I hope that research on the self-efficacy of hotel employees and post-employment job performance will be carried out in the future.

• Journal of Global Scholars of Marketing Science
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• v.17 no.1
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• pp.1-21
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• 2007

This study seeks to understand the effects of information search activities and brand image on the hotel patronage intention based on the theory of reasoned action. First, it investigates the influence of attitude formed about hotel on the patronage intention. Second, it seeks to develope an alternative to TRA by looking into the effects of hotel image variable on hotel-specific attitude and patronage intention and attempts to substantiate the role of brand image as a substitute to subjective norm to increase the TRA's explanatory power. The main finding of this study are as follow; First, out of the three components of cognitive evaluation of hotel (human service, physical service and information service), human and physicial services were found to have significant influence on patronage intention. Brand image was found to exert notable influence on attitude toward hotel as well as patronage intention. Remarkably, the finding that brand image positively enhanced the TRA model sheds new strategic insight as to the usefulness of brand image as an alternative to overcome the TRA's limitation stemming from subjective norm. Third, it was learned that study subjects gave more weight to external information sources such as TV, radio, newspaper, magazine, and internet than to internal sources such as individual knowledge, experience or self image.

• The Journal of the Korea Contents Association
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• v.21 no.6
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• pp.513-523
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• 2021

This study verified the effect of Hotel Drive through Service Quality between Customer Satisfaction and Oncontinuous usage Intention. In addition, by injecting the variable of the Hotel Brand Image between Hotel Drive through Service Quality and Customer Satisfaction, we tried to find out the effect of the Moderating Role. Convenience sampling was used for customers who recently experienced Hotel Drive through Service, which is operated mainly in Seoul. It has been held for about 40 days from December 2020. The survey tool constructed through prior research was distributed to customers who experienced Hotel Drive through Service in Seoul. 289 copies of the collected effective samples were statistically processed using SPSS 22.0. As a result of the analysis, it was found that hypothesis 1 and hypothesis 2 had a significant influence relationship. The Tangibility^*Hotel Brand Image and physical environment^*Hotel Brand Image in Hypothesis 3 were found to have a modulating effect with a significant positive (+) effect. However, it was found that Responsiveness^*Hotel Brand Image and Reliability^*Hotel Brand Image had no control effect.

• Knowledge Management Research
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• v.24 no.1
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• pp.99-126
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• 2023

As cultural background contributes members of society to recognize and behave in a specific direction, customers with different cultural backgrounds show various reactions even when they are provided with the same service. Previous studies have used the Hofstede cultural dimension to understand how hotel visitors' satisfaction varies with the provided service as per their cultural background. However existing research only considered the cultural background of the guests, and there are not many studies focused on the types of travel. Therefore, in this study, the travel types of hotel visitors are classified into business travel visitors and leisure tourism visitors, and analyzed the effect of Hofstede's cultural dimension on hotel selection attributes according to the styles of travel. In this study, we collected information on six cultural dimensions of Hofstede, and from TripAdvisor, a representative tourism platform, 204,261 optional attribute ratings for hotels in New York to investigate the satisfaction of hotel selection attributes. In conclusion, it is expected that this study will be able to identify which service attributes the customers of various cultures who visit hotels put emphasis in advance, and therefore provide suitable service accordingly.

• Proceedings of the Korean Society of Computer Information Conference
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• 2017.07a
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• pp.324-325
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• 2017

호텔의 카드 키는 사용자에게 불편함을 줄 뿐 만 아니라, 호텔 측에서는 경제적인 손실을, 전 지구적으로는 전기 에너지의 낭비를 안겨다 준다. 이를 해결함과 동시에, 호텔 사용자의 조금 더 나은, 조금 더 편리한 호텔 이용을 위해 비콘과 연계하여 차별성을 둔 실용적인 호텔 어플리케이션을 제작한다.

• Proceedings of the Korean Society of Computer Information Conference
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• 2018.01a
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• pp.231-232
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• 2018

최근 항공 산업 발전으로 여행객들의 수가 증가하고 있으며, 호텔 이용객 수도 더불어 증가하는 추세이다. 호텔 이용객의 증가로 시설 이용 시 서비스 지연과 혼잡 그리고 서비스 품질 저하 등이 발생하게 되면서 호텔 이용객들의 시설 이용 만족도가 하락하게 되고 또한 호텔 근무 직원들의 업무 피로도가 높아지고 누적되면서 직업 만족도가 떨어지는 연쇄적인 문제점들이 발생하고 있다. 본 연구는 호텔에 방문하는 이용객들에게 캐리어 운반과 객실 안내 및 호출 서비스 등 각종 서비스 업무를 직원 대신 수행하게 되면서 현 문제점들을 어느 정도 경감시키고 이에 따라 고객 만족도 및 호텔 직원들의 업무 만족도를 증가시킬 수 있을 것으로 사료된다.

• Proceedings of the Korea Institute of Fire Science and Engineering Conference
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• 2001.11a
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• pp.233-241
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• 2001

호텔 건축물은 현대적 기능요구에 따라 대규모화, 고급화, 복합용도화 될 것으로 예상된다. 또한 건물 이용자는 불특정 다수인으로 그 건물에 대한 정보가 부족하기 때문에 화재시 인명 피해가 우려된다, 그러므로 이러한 문제점을 극복하기 위하여 호텔 건축물에는 화재·피난안전상 유의하여야 할 사항에 대하여 체계적인 방화시설이 요구된다. 본 연구에서는 첫째, 호텔의 이용실적조사, 화재관련통계 화재사례조사, 방화의식조사를 하였으며, 둘째, 호텔 건축물의 건축계획적인 사항을 검토하였으며, 셋째, 방재시설에 관한 법규정을 분석한 후 제안하였다. 이 연구의 목적은 화재시 인간 및 재산의 보호와 그 피해를 최소화할 수 있는 호텔공간을 건축하는데 기초적인 자료를 제시하는 것이다.

• 주택과사람들
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• s.222
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• pp.104-105
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• 2008

'참 영국스럽다...'. 호텔 41에 들어서면 이런 생각이 든다. 고풍스러운 멋을 고스란히 살린 채, 절대 튀지 않으면서도 사치스럽지 않은 품격이 느껴지는 곳이다. 런던 한가운데, 그것도 여왕의 자택인 버킹엄 궁전 바로 옆에 자리하고 있는 이 호텔은 작지만 절대 부족하지 않은 최고급 부티크 호텔이다. 모든 면에서 '최고'만을 선사하는...

• The Journal of the Korea Contents Association
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• v.8 no.12
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• pp.375-385
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• 2008

As hotel industry lately recognize that food and drink industry produces more profits than hotel rooms, multi-various and scientific management policies are required along with the management of profitability. Particularly, as hotel services have become more alike due to the development of technology and sharing information, opportunities for differentiation have decreased. Human resource is a significant key for the hotel business as it could lead to a success or failure. It would be overwhelming for employees if they carry all the burdens on their shoulders to impress the customers and improve the service culture in this fast-changing society with different colors of human desire. Therefore, it is essential to focus on developing strategies of efficient organizational as well as human resource management, and the managerial leadership with capability of understanding the organizational structure should play the leading role, considering the specific characteristics of hotel business. The purposes of the study are transformational leadership and transactional leadership comparison analysis of hotel F&B to management strategy.

• Culinary science and hospitality research
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• v.22 no.4
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• pp.170-180
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• 2016

This study was conducted from January 2 to February 2, 2016. Data was collected in response to the self - under the responsibility of the hotel manager explained after enough research and survey information to the Seoul Express Hotel Employees. Firstly the goal was to clarify how the hotel had a positive impact in the employees personal capacity. The results revealed that hotel employees personal capacity had a significant positive influenceon organizational erformance as B=0.657 (p<.001). Second, the hotel and the employees' individual capabilities take advantage of the moderating effect of firm confidence, and it increases the analysis explanatory boss trust described the impact on organizational performance is 49.4%, so for F=96.219 (p<0.001) adjusted effect significant It came in. Significant negative (-) to influence the displayed strong control effect. The lower the trust firm also showed that lowering personal capacity of the hotel staff.