Effect of KORAIL Tour Conductors' Emotional Labor on Customer Orientation: Moderating Effect of Perceived Organizational Support (철도여행인솔자의 감정노동이 고객지향성에 미치는 영향 - 조직지원인식의 조절효과 -)
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- Journal of the Korean Society for Railway
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- v.17 no.4
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- pp.289-296
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- 2014