• 한국벤처창업학회:학술대회논문집
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• 2010.08a
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• pp.5-18
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• 2010

In this article, we try to study the relationship among quality management activities, employee trusts, and employee satisfactions in small venture companies in Korea. Based on the previous studies, we build a couple of hypotheses about communication, process management, business policies, innovative changes, employee trust and employee satisfaction. From our empirical study, we find that communication and innovative changes have an positive effect on employee trust. Also, employee satisfaction is positively influenced by employee trust. Our study provides the following implications for organization management. First, for employee satisfaction, in an organization, it is very important to build employee trusts among higher managements, firms, business processes, evaluations, and employees. Second, in order to build employee trusts, our study shows that improving communications among employees and customers and having continuous innovative changes such as improving current business processes, problem solving, establishing standards and maintaing high productions are important.

• Proceedings of the Korea Society of Design Studies Conference
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• 1999.05a
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• pp.36-37
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• 1999

디자인 프로세스상에 이미지를 중심으로 하는 시각언어를 통한 디자인 컨셉 커뮤니케이션은 이미 여러 디자인분야에서 여러 가지 방향으로 진행되고 있다(스타일 스케치보드, 이미지 맵, 컬러맵, 캐털로그 리뷰 등). 그러나 대부분의 경우, 디자인 리서치에 사용되어진 이미지들은 리서치 이후 저장되지 않고 폐기되어지기 때문에, 새로운 디자인 작업에서 재활용되어지지 못하는 프로세스상의 단점을 가지고 있다.(중략)

• Proceedings of the Korean Information Science Society Conference
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• 2011.06a
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• pp.190-193
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• 2011

본 논문은 애자일 개발 프로세스에 대해 제품의 품질을 높이며 동시에 시간의 낭비를 줄이는 방법으로 동시 테스팅을 이용한 스크럼 개발 프로세스를 제안한다. 개발 프로세스 중심의 스크럼 조직 내에 테스트엔지니어의 역할을 정의하고, 테스트 설계, 테스트 코드 개발, 테스트 수행 및 스크럼 팀 간의 통합 관점에서 커뮤니케이션 및 이슈 관리를 수행하도록 하였다. 이를 통해 결함생명 주기의 지연시간이 줄어 들고, 릴리스 이후 결함이 감소하여 품질이 향상되었음을 확인하였다.

• Korean Institute of Interior Design Journal
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• v.16 no.1 s.60
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• pp.119-125
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• 2007

Changing depends on the one and only out of many design elements constituting the outside, and a Lighting design has an easy characteristic among space. Therefore accuse various sensitivity to watch when lighted up the same environment with Lighting of other colors, and it is an interesting point to show a communication tendency of a Lighting design in the present age escape from a general idea transmit a change of sight to a man of experience directly, and to clarify space simply, and to show various power of expression. The study of a book tried to make a searching examination for a generation cause of this tendency by trying to observe the modern Lighting design tendency that various desires were reflected in of the modern society in various general ideas of communication.

• Archives of design research
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• v.17 no.2
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• pp.425-436
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• 2004

A new design field called eDesign appears as if eBiz is an online related business in which an industrialized design creates the individual value added facing a digital revolution. The field of eDesign requires a special design process and management methodology regardless of the fact that human sensitivity will be satisfied through a dehumanized computer technique. However, it is the reality of eDesign that has been dependent upon a simple process or project management tool of general design. In this study, we develop an eDesign platform based on an eDesign process and template mainly focused on eBusiness in order to overcome the wrong situation. The template is a kind of document that has a standardization form. We aim to establish a general process through various case projects, store information using a necessary template, and use for the way of visual communication. We propose a standard of eDesign platform that can be widely applied to the field of design, medium and small enterprises focused on IT businesses or design-team through this project performed as an educational-industrial study. It makes it possible to get a detailed process methodology, which can be applied to many small design related companies that don't have their own process yet, and will be a scale for comparing their own process in which the company has a process of opened standard eDesign with it. In addition, it makes possible a systematic control of the own projects within and outside the firm, accumulating information for the firm through the database, and easy communication. Furthermore, it can be applied to check the process of the project as a checklist, and then it will reduce trial and error repeated for every project that has been done.

• 프린팅코리아
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• s.16
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• pp.110-113
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• 2003

21세기 디지털시대에 즈음하여 인쇄출판분야에는 과거의 아날로그 제작시스템에서 미래지향적 디지털 커뮤니케이션 서비스로 이행하는 거대한 변혁이 발생하고 있다. 이러한 구조적 변화는 테크놀로지, 인프라, 시장, 비즈니스 조직, 프로세스, 기술(skill) 등에 직접적인 영향을 미치고 있다. 특히 경제적 추진력이 이러한 전환을 강력하게 밀어붙이고 있는데, 이는 과거 데스크탑이 창출한 혁명보다 더한 충격으로 다가오고 있다.

• Archives of design research
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• v.18 no.3 s.61
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• pp.95-104
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• 2005

Although the volume and complexity of available information have increased, our ability to process such volume of complex information has not been met with corresponding development. Information designers have been given the responsibility to address such unbalanced progress by developing effective visual systems to deliver and communicate such information to the masses in a manner that is quick and easy to process and understand. This study originated in recognition of these issues. This study seeks to find a solution to these issues in rhetorics in order to proliferate visual communications in recognition of the increasing importance of information and visual communication. Rhetorics, a field of study with a long history of analyzing the delivery of communication, provides numerous possibilities for the re-establishment of importance placed on visual information communication. Included in this study are (i) a thorough analysis of the principals of expression and logic offered by rhetorics, as applicable to information design (ii) a proposal to the solution to the above-mentioned issues encompassing the rhetoric process and methods of expression of information design and (iii) the practical application of these design principals to social activities. In order to provide an example of the practical use of the rhetoric methodology Presented in this study, we applied the rhetoric methodology to the 'Information Design for Public Transportation of Seoul.' and developed a new map and a guidebook. The raw data necessary for the foregoing were obtained through the analysis of the information designs that are currently in use in connection with mass transportation in Seoul and the survey evaluation conducted among Seoul residents. We modulated the infrastructure of Seoul by using 48 TAZs, computed the routes that are most likely to be used, and proposed the predictable information analysis process. The design proposed on this study encompasses color coding and use of combined information, and application of style and sequential information analysis process.

• Proceedings of the Korea Database Society Conference
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• 2001.11a
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• pp.453-472
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• 2001

최근 들어 CRM이 확산됨에 따라 고객과의 접점에서 업무를 담당하는 콜센터의 중요성이 커지고 있으며, 정보기술이 발전함에 따라 콜센터 본연의 업무를 넘어서 콜센터에 새로운 역할이 부가되고 있다. 지금까지 콜센터에는 기계와의 커뮤니케이션에서 발생하는 거부감, 과다한 대기시간, 새로운 통신수단들로 인한 콜센터의 기능약화, 적절한 정보의 적시 사용의 어려움, 기술투자 선행작업의 미약 등의 문제점이 지적되었다. 하지만 무엇보다도 가장 큰 문제점은 명확하게 수립된 경영전략과 운영전략이 없었다는 것이다. 이에, 고객, 서비스 전략, 인적 자원, 프로세스, 정보기술 등 다섯 가지 영역으로 나누어 다른 기업과의 차별화를 달성할 수 있는 콜센터의 경영전략을 수립해야 한다. 고객의 측면에서는 만족되지 않고 있던 고객욕구를 경쟁기업보다 앞서 제공해야 하고, 서비스 전략 측면에서는 고객과의 거래비용을 줄여줄 수 있는 전략이 필요하다. 인적자원 측면에서는 보다 전문적인 서비스를 제공할 수 있는 능력을 보유한 종업원을 콜센터에 배치해야 하며, 프로세스 측면에서는 콜센터를 통해 업무창구를 일원화하는 방향으로 업무 프로세스를 리엔지니어링 해야 한다. 끝으로 정보기술 측면에서는 인터넷과 콜센터를 통합할 수 있는 방안을 모색해야 한다. 그리고 이상과 같은 경영전략 하에 구축된 콜센터의 성과를 극대화하기 위해서 필요한 8가지 운영전략을 도출하였다.

• Journal of the Korean Crystal Growth and Crystal Technology
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• v.29 no.1
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• pp.39-44
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• 2019

This study renewed the 'RE_Double Diamond' design process on the importance that material selection should reflect the needs of the consumer as much as possible in product development. In addition, the provider-centered secondary stakeholder map process among existing double-diamond methodologies has been applied, and the selection of materials through communication between designers and engineers, including the construction of information focused on visualization.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2022.11a
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• pp.362-365
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• 2022

With the development of the 4th industrial revolution technology, smartization in various fields is accelerating. The shipping and logistics industry is also promoting smartization by combining advanced new technologies such as digital twin, Internet of Things, and artificial intelligence. In Korea, the Ministry of Maritime Affairs and Fisheries is promoting a strategy to spread the smart shipping logistics system in line with the changing global shipping logistics trend, and through this, it is creating a foundation for smart shipping logistics. This study aims to present the concept of a communication tool that recognizes the importance of communication between each logistics entity and exchanges opinions between logistics entities in a virtual digital twin environment to cope with the changing shipping logistics process. In addition, for the development of these communication tools, this study derive a software design model, including architecture.