• Title/Summary/Keyword: 프로세스성과측정

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Using the Balanced Scorecard and Organizational Performance (조직의 경영성과 측정과 평가를 위한 균형성과표(BSC) 모형의 도입 및 활용 효과에 관한 연구)

  • Jang, Chung-Seok
    • Korean Business Review
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    • v.22 no.1
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    • pp.77-101
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    • 2009
  • The main purpose of this study is to assess the effect of using Balanced Scorecard, and relationship among learning and growth performance, internal business performance, customer performance, financial performance, and business performance. To achieve this study, theoretical and empirical studies related to Balanced Scorecard were carried out simultaneously. A field survey was undertaken through questionnaire sampling a population of construction firms. The established hypotheses related to Balanced Scorecard and organizational performance were verified by the paired-t test analysis using SPSS. The result of this research are as follows : First, BSC firm's learning and growth performance are higher than those of before BSC adopting firms significantly. Second, BSC firm's internal business performance level is higher than that of before BSC firm's significantly. Third, BSC firm's customer performance level is higher than that of before BSC firm's significantly. Fourth, BSC firm's financial performance level is higher than that of before BSC firm's significantly. Fifth, BSC firm's Business performance level is higher than that of before BSC firm's significantly. This study contributes to the BSC research by being the study focus on the BSC at the general indicators and provides evidence that may help understanding the possible relationship between BSC adoption and improvement of organizational performance. There are some limitations, however, of this study. The result are based on a cross sectional sample of construction firms, which may not be reflective of the entire population.

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Construction Project Performance Management Using BSC and Data Warehouse (BSC를 활용한 Data Warehouse 기반의 건설 프로젝트 성과관리)

  • Park, Moon-Seo;Kim, Nam-Ho;Lee, Hyun-Soo;Ahn, Chang-Bum;Lee, Kyu-Sung
    • Korean Journal of Construction Engineering and Management
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    • v.10 no.2
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    • pp.14-25
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    • 2009
  • Many companies have managed their business performance in order to achieve their enterprise purpose. Performance management which applied concept of BSC (Balanced Scorecard) is widely used all over the world. In the construction industry, BSC-based performance management is currently introduced with needs of balanced performance evaluation. However, most companies actually have intermediate level of adapting BSC. It is important to understand its process or and structure. Therefore, this paper is focused on making performance management process and defining each phase of it. In addition, the model and system are established with putting them together. With developing performance process in construction, the construction companies are supposed to detect the deficiencies of the current performance management systems and take some opportunity to be helped for supporting their decision-making. In conclusion, this paper will provide the construction industry with the opportunities to enhance the values of performance management system and construction application.

A Study of the Effectiveness of IT Asset Management Through Application of Balanced Scorecard in the Public Organizations (BSC를 활용한 공공기관의 정보기술 자산 관리의 효과성에 관한 연구)

  • Choi, Jun-Hyeog;Kim, Hyung-Jin
    • Journal of the Korea Society of Computer and Information
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    • v.17 no.6
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    • pp.191-199
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    • 2012
  • By the way, in light of the knowledge, even public institutions are paying much attention to the management of IT assets for achieving organizational goals. Recently, some public institutions adopt balanced scorecard for enhancing efficiency in operations and management of total administrations. To be interested, some key performance indicators(KPI) of the balanced scorecard reflect the three aspects of IT assets and their possible outcomes. The main focus of this study is to investigate whether there is positive effects of IT asset management through balanced scorecard at public institutions. Specifically, we selected and classified KPIs into different categories depending on three aspects of IT assets, internal process change, and organizational outcomes. To address relationships of KPIs among the categories, we specified each category and developed as a variable respectively. A middle-sized city provided us with 138 KPIs for the development of scales.

The Influence of IT Investment on Process Maturity and User Satisfaction (IT 투자성과가 프로세스 성숙도 및 사용자 만족도에 미치는 영향)

  • Kim, Won-Sup;Yang, Hae-Sool
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.6
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    • pp.107-116
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    • 2009
  • Even though there are growing numbers of IT utilization in many organizations, they are required to use only constrained amount of resources due to the decrease in IT Investment, following economic recession. Besides, the CEOs in those organizations are required to assess how IT Investment, which has been gradually increased during the industrial growth, affects their organizational performances. Thus, they began to enforce IT governance so as to measure IT efficiency and minimize business risks. As a result, they improved the decision making process of IT Investment, enforced IT value assessment, and established the IT Investment-performance evaluation process as well. In this article, I aimed to make it clear how IT Investment affects the IT Performance by analyzing the effects of the factors constituting the IT Investment managing system and the Process Maturity on the User Satisfaction. This analysis can suggest a practical IT Investment-performance model, which can increase organizational performances.

A Conceptual Framework for InfoSec Management Governance (정보보호관리 통제를 위한 프레임워크 개발)

  • 김정덕;나태준
    • Proceedings of the Korea Institutes of Information Security and Cryptology Conference
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    • 2001.11a
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    • pp.331-334
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    • 2001
  • 본 논문에서는 현재 그 중요성이 증가하고 있는 정보보호관리체계에 대하여 기존의 국내·외 정보보호관리체계 지침이나 표준 문서들이 단지 일반적인 가이드라인을 제공 할 뿐, 평가나 측정, 혹은 인증을 위해 필요한 상세하고 객관적인 지표가 없다는 점을 파악하고, 이러한 주요 지표들을 개발하기 위한 프레임워크를 제시하고자 한다. 이 프레임워크는 정보보호관리 국제 표준인 ISO/IEC TR 13335 GMITS에서 정의하고 있는 정보보호관리 프로세스를 기준으로 적절한 정보보호관리 프로세스를 도출한 다음, 현재 정보기술 통제 기준으로 사용중인 COBIT의 각 주요 지표들을 위에서 도출된 프로세스별로 적용시키는 것이다. 즉 정보보호관리 프로세스별 주요목표지표(KGI - Key Goal Indicator), 주요성과지표(KPI - Key Performance Indicator), 그리고 핵심성공요소(CSF - Critical Success Factor)들을 개발하여 정보보호관리체계에 대한 상세하고 객관적인 평가와 측정을 가능하게 하고 이를 통해 총체적인 정보보호관리 통제 이룩하고자 한다.

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Development of Management Performance Index Building BSC System for Hotels (BSC 시스템 구축을 위한 호텔기업의 성과지표 개발)

  • Chung, Tae-Woong
    • The Journal of the Korea Contents Association
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    • v.8 no.9
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    • pp.234-241
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    • 2008
  • The feature of the hotel business as a labor intensive industry and its heavy dependence on man power is relatively bigger than other industries. the important factors influencing the customer`s decision making are tangible facilities and intangible service qualities. however, the changes in economic situation are also seriously influencing them. So hotels are started to find other IT(information technology) systems. BSC which has been recognized as one of barometers to establish management performance is one of them. The purpose of this study was to develop KPI(key performance indicator) by using the BSC(Balanced Scorecard) for evaluating hotel management performance. This thesis presents customer performance, inner process performance, learning and growing performance as non-financial factors and tries to examine the cause and effect in the hotel industry. Hotels have to know nonfinancial performance which has positively relate to financial performance. To introduce BSC system is not to lead increasing income and bettermenting service quality, satisfacting customer needa for hotels, But to lead developing value enhancement to hotel enterprises and present process.

A Study on the Time-lag Effects of Financial & Non-financial Performances of Balanced Scorecard (균형성과표의 재무적 및 비재무적 성과의 시차적 효과 특성에 관한 연구)

  • Jeong, Ki-Man
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.10 no.8
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    • pp.2103-2109
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    • 2009
  • Balanced Scorecard(BSC) is one of the ways to estimate the achievement results of enterprises which, beyond the simple financial index traditionally used for enterprise achievement result management system, aims to estimate and manage the key perspectives for the future and goal achievement of enterprises as financial perspectives, customer perspectives, internal business perspectives, learning and growth perspectives with a fully consistent and balanced measure, and moreover manage their relationships regarding cause and effect on its basis. Introduction of BSC can be a profound implication for management strategies not only in that its introduction itself has numerous direct effects but also in the way of understanding whether or not its sequential relations exist. Thus this study focused on if the introduction of BSC is effectual, and if there exist any time-lag sequential relations between the effects. The results of the this study indicate that the introduction of BSC has positive effects on the internal business perspectives, learning and growth perspectives, financial perspectives, with the last aspect lasting longer. After dividing perspectives of BSC into leading indicator and lagging indicator, the analysis on if there was some relationships between two indicators was done. As a result, the introduction makes internal process improve first, which has positive effects on financial performance next.

The Process Improvement for A Small Organization using CMMI (CMMI를 이용한 소규모 조직의 업무프로세스 개선)

  • Choi, Jong-Sup;Seo, Jung-Hae
    • 한국IT서비스학회:학술대회논문집
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    • 2005.05a
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    • pp.623-630
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    • 2005
  • 통상 규모가 작고 프로세스가 정착이 되지 않은 소규모 조직에서는 조직원 개인의 능력에 따라 조직의 성과가 좌우되는 경우가 일반적이다. CMMI는 조직의 능력과 성숙도를 판단하는 기준을 제시함으로써 조직이 프로세스를 개선하는데 도움을 준다. 그러나 CMMI는 모델 자체에서 요구하는 실천사항(practices)이 많아, 소규모 조직에 이를 적용하는 것은 상당한 부담이 되는 면이 있다. 이 논문에서는, 한국 육군의 전투실험소가 인원 규모가 작고 프로세스가 정착되어 있지 않아, CMMI를 이용하여 규격화되고 정형화된 실험소 프로세스를 정립하는 방안을 제시하였다. 실험소의 규모를 고려하여 실험소 프로세스로서 CMMI의 4개 프로세스를 벤치마킹하여 적용하기를 제시하면서 이를 이용한 실험소 능력의 성숙도를 측정하는 방법도 제안하였다.

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Construction Cost-Schedule Integration Management Methodolgy by using Progress Integration Unit (성과측정유닛을 활용한 건설 비용 - 일정 통합관리 방안)

  • Kang, Namhee;Choi, Jaehyun
    • Korean Journal of Construction Engineering and Management
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    • v.18 no.3
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    • pp.42-51
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    • 2017
  • Measuring and evaluating project progress and performance are the key element of the construction project success. Construction progress is typically measured quantitatively by evaluating cost and time allocated to the project deliverable, and thus properly integrating cost and time is essential to the project management. This research was performed to propose an alternative methodology to integrate the cost and time and provide a framework for the progress measurement. The researchers developed a typical work process for the cost and schedule planning and also developed an alternative cost-schedule integration method by using progress integration units (PIU). A discipline of a construction phase served as a common level for WBS and CBS integration, so the PIUs'were defined under discipline. A case study project was selected to validate the developed methodology. The result showed the proposed method improved efficiency of cost and time integration. The result also showed the excluding material for the progress measurement purpose significantly reduced the bias of progress measurement.

A Study on the Educational Performance of Education Information System (교육정보시스템이 교육성과에 미치는 영향에 관한 연구)

  • Kim, Jong-Hwan;Park, Myung-Jong
    • Journal of Korea Society of Industrial Information Systems
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    • v.15 no.5
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    • pp.221-233
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    • 2010
  • For the education information system, evaluation of the performance have to incorporate the special characteristics od education. This paper is to develop some measures to assess the performance of Korean National Education Information System (NEIS). Performance measures are classified those into three detailed areas as the flow of value chain. which include end-users area, education process area and performance area. Research results show that the users's concern to the information system have an affirmative influence on the satisfaction of users, and attitude change of users have also a positive influence on the administration area of the information system such as task productivity, task innovation, satisfaction of the education users, activity of control process. Also, user's satisfaction for NEIS, that comes from the communication, have an affirmative influence on the better performance of education,