• Land and Housing Review
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• v.3 no.3
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• pp.213-223
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• 2012

As the public sector has been facing many challenges arising from the global economy and experiencing major changes, public services are redefined and various modes to improve their quality are applied to the customer service area. This research addresses whether and to what degree the professional competence of public institutions affect the customer service, in particular the quality and delivery of housing welfare services. With the institutional competences consisting of three elements - customer centric culture of service delivery, information sharing, and service delivery channels, this study utilizes a questionnaire survey, and the collected data are analyzed by using the inferential statistics. The findings show that customer centric culture of service delivery and information sharing have positive impacts on the quality of housing welfare services while service delivery channels don't have any influence on it. The research results imply that the institutional competence in the public sector is critical in the quality and delivery of the housing welfare services.

• The Journal of the Korea Contents Association
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• v.13 no.5
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• pp.170-182
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• 2013

The purpose of this study is to examine the influence of the leadership style of a CEO of a public performing arts theater to the quality management and business performance, with a focus on the differences by the leadership styles. For this purpose, a survey was conducted with the CEO of 165 public performing arts theaters in country, from whom 98 valid replies were collected for analysis and further validation of hypothesis of this study. The validation revealed that, first, the task oriented and change oriented leadership provided positive influences to the quality management activities, while relations oriented leadership failed to do so. Secondly, the quality management activities by the CEOs of the public performing arts theaters had positive correlations with the financial performance and market performance, which are part of the business performance indices of a performance art center. Thirdly, while the task oriented and change oriented leadership styles did have influences over the business performance; it was revealed that the quality management activities wielded only indirect influence toward such elements. The relations oriented leadership style appeared to fail to influence with significance. Such results as above show that only the task oriented and change oriented leadership style of a CEO in a public performing arts theater had positive influences over the business performance, with an implication that the CEOs of such facilities shall keep this in mind and exercise such leadership styles. In addition, another implication of this study was that it is also important to give efforts to the quality management activities, which turned out to influence the business performance significantly. The implication of this study is that the study was conducted with direct participation by the CEOs themselves of public performing arts theaters in country and an examination was made to see the differences by leadership styles.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.9 no.2
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• pp.147-161
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• 2014

This paper's purposes is to study the effects of the strategic support of top management, the activities of quality management, the quality-oriented culture and the organizational citizenship behavior on business performance for Start-ups. In order to settle quality management activitiesa successfully in start-up companies, Concern and support of Top manangement for the quality is important. Although Top management's commitment to a strong, According to the employee's attitude, the quality performance of company may be much different. the quality performance of company that acceptace attitude for quality management is excellent will increase. And business performance will be affected positively. Also when the company has any problems with the quality, the employee's will trying to solve the problem voluntarily is the important factor for business performance. Through this study, the following statistically significant conclusions were drawn. First, If top management supports the resource strategically for the activation of the quality management, The quality and business performance of start-ups will be improved. Second, If the quality management is activated, The quality and business performance of start-ups will be improved. Third, if quality-oriented culture is matured, the quality and business performance of start-ups will be improved. Fourth, if the level of organizational citizenship behavior is getting higher, the quality performance of start-ups will be improved. Fifth, the quality performance has a mediation effect on the relationship between the quality management and business performance. So when strategic support of Top management, quality management, quality-orented culture and OCB are activated in the organization, the quality performance will be higher than before, so that the business performance will be higher too. To improve the quality performance and business performance in start ups, It is needed to understand the quality management in organization, to implement the quality management constantly. And top management should supports the resource strategically and the employee has to do his best to form quality-oriented culture in the company.

• 프린팅코리아
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• s.20
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• pp.43-51
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• 2004

1999년부터 국내에 도입되기 시작한 CTP(Computer to Plate) 장비는 2003년 말 현재 총 105대가 가동중인 것으로 밝혀졌다. 인쇄의 고품질화, 시간절약, 인건비절약 등의 많은 장점으로 인해 선진 외국의 경우에는 일반화되고 있지만, 아직 국내는 도입실적이 그리 높다고는 할 수 없다. 그러나 매년 증가하는 추세이며, 관심이 높아 가까운 장래에 인쇄 토털서비스를 지향하는 업체는 도입이 불가피할 것으로 보인다. 이에 본지에서는 국내 도입실적을 바탕으로 CTP에 관한 최신 자료를 소개한다.

• Journal of Global Scholars of Marketing Science
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• v.5
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• pp.29-42
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• 2000

김해시는 유구한 역사와 문화를 가진 농경지 중심의 전통적인 농경고장이었으나 근대화의 진전으로 인하여 부산이라는 대도시권에 인접하여 급속한 발전을 하게 되어 인구유입에 따르는 제반의 문제점이 대두되고 있다. 그러나 지방자치제도의 실행은 어느 지역에서보다도 김해시 지역에서 경영행정을 추구하는 김해경영을 모토로 행정서비스의 품질향상올 위해 노력하고 있다. 이러한 김해시의 노력은 조직의 구성에서도 이미 타시도에서는 볼 수 없는 경영혁신과를 신설하여 행정경영의 의지를 시현하고 있다. 본 고에서는 향후 발전적인 도시인 김해시가 가지게 되는 당면한 문제를 10가지의 영역에서 거시적으로 제시하며 이에 대한 유연하고도 적절한 조직적 대처를 통하여 김해시의 행정서비스의 효율성을 증대의 필요성을 제시하고 있다. 이를 위하여 김해시의 명확한 비전의 설정과 이를 추진하기 위한 전략적인 계획에 의한 마케팅 마인드를 형성한 시스템적인 접근방식에 따라 운영한다면 김해시의 조직의 효율성과 활성화에 따른 보다 명확한 목표를 달성할 수 있을 것으로 보인다. 그러므로 관리지향적이며 통제지향적인 조직의 측면을 보다 효율적인 운영제고를 위하여 정책지향적이고 서비스 지향적인 전략으로 조직개편이 이루어진다면 김해시의 선진 복지행정 구현을 위한 김해경영의 목표 수준은 향상 될 수 있을 것이다.

• 한국디지털정책학회:학술대회논문집
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• 2005.06a
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• pp.591-604
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• 2005

이러닝의 중요성과문화산업에의 파급효과 및 장래성에 대하여는 이미 많은 문건이나 발표로 알려져 있다. 이렇게 여러 분야에 중요한 효과를 가져가기 위해서는 교육의 양적 성장 뿐 만 아니라 효율적인 교육과 이에 대한 효과에 대해 관심을 기울여야 한다. 이미 미국이나 유럽을 중심으로 각종 이러닝 관련 연구를 통해 ROE(교육투자회임) 연구와 더불어 품질인증(QA : Quality Assurance)에 대한 중요성이 부각되고 있다. 이러한 움직임은 이러닝을 위한 교육자원의 상호운용 또는 활용이라는 측면에서 강조되어 온 이러닝 표준화와 연계되어 그 움직임이 활발히 진행되고 있다. 이러닝 품질표준화의 논의는 단순히 교육자원의 상호운용과 재사용이라는 측면에서 제시되어 온 메타데이터 관리 차원의 SCORM과 같은 기준 외에 교육자원의 생성으로부터 교육시스템 및 교육과정 운영에 이르기까지 그 영역이 광범위한 것에 주목할 필요가 있으며, 국가와 문화적으로도 다양한 환경을 고려해야만 할 것이다. 본고에서는 이러닝 품질보증 표준화의 정의와 범위 그리고 표준안을 만들기 위한 수행절차 및 적용방법 등을 살펴본 후에 외국의 개발 현황과 국내의 개발 현황을 비교함으로써 우리가 가져야 할 미래지향적 표준전략을 제시하고자 한다.

• 프린팅코리아
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• v.14 no.6
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• pp.54-57
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• 2014

인쇄산업은 대단히 많은 공정으로 세분화돼 있다. 디지털화가 진전되며 공정이 단순화되고 있지만 여전히 수많은 전문기술이 투여되는 복잡한 작업이다. 일반적으로 규모가 크지 않거나 작업량이 많지 않는 업체는 한두 공정을 담당하지만, 생산량과 규모가 큰 업체일수록 인하우스 원스톱 서비스를 지향한다. 하지만 작업의 특성과 환경에 따라 아웃소싱을 이용하거나 시장을 확대하기 위한 중개업체의 활용에는 업체의 규모와 특성에 큰 차이가 없다. 작업능력의 한계를 넘는 아웃소싱은 품질 납기 서비스의 완벽한 보증으로 고객 범위의 지속적인 확대를 목표로 한다.

• Proceedings of KOSOMES biannual meeting
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• 2006.05a
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• pp.225-230
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• 2006

On the analysis of the regional organizations of coast guards in USA, Japan and BK, the ideal organization of area coast guard of Korea is proposed. It is composed of three area coast guards in West, South and East sea and special units in order to carry out missions and to response requirements and needs in the maritime fields in object oriented way. The proposed regional organization can be actualized as the model of development by improving the listed tasks.

• Journal of the Korea Safety Management & Science
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• v.13 no.4
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• pp.139-151
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• 2011

Among recent management innovation activities of companies, one of the most important competitive advantage through customer satisfaction, and to which members of the organization's service orientation is essential. The company's service orientation is closely related to the organization's culture. In this study, the organization's service-oriented culture, the internal service quality, job satisfaction and organizational commitment, and ultimately affects the employee's influence on customer orientation will look at that. Results and implications of this study can be summarized as follows. the internal service quality among the factors tangibles, assurance, empathy, job satisfaction showed a significant influence on the type of empathy and emotional commitment castle had a significant impact on. With these results, relationships with colleagues within the organization, such as work environment and job satisfaction and emotional commitment, the atmosphere is very important to know that you can affect. Therefore, the members of the company to increase job satisfaction and organizational commitment, corporate culture, business as well as collaboration with colleagues to share the emotional atmosphere of sympathy for the business environment will get improved.

• Journal of Digital Convergence
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• v.14 no.2
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• pp.351-357
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• 2016

Cultural tourism product that has its theme of Taekwondo which is the representative traditional martial arts of Korea possessing over 50 million people doing Taekwondo worldwide has high marketability and usefulness. By this, the researcher is trying to implement design development expecting transition to new perception on the cultural product by qualitative growth of productivity quality, popularization of crafted products, comsumer oriented product development by deciding cultural product production fit for Taekwondo concept based on the participation of tourism activity of Taekwondo institute by visitors and tourists of Taekwondo institute. Firstly, storybook containing spirit and story of Taekwondo, secondly general rack for pencils or candles, thirdly mini memo in universal price which is practical and sophisticated. With the perception of necessity and possibility to use Taekwondo-related cultural tourist product, by aggressively using the product as the souvenir of Muju Taekwondo institute to promote Taekwondo, we hope that the product will help to create value, which differs from existing cultural tourist products.