• Title/Summary/Keyword: 품질문화

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The Effect of Service Quality on Consulting Satisfaction through Understanding and Participation in Consulting (컨설팅에 대한 이해도 및 참여도의 차이에 따라 서비스 품질이 컨설팅 만족도에 미치는 영향에 관한 연구)

  • Park, Beom-Seok;Kim, Sang-Bong;Hong, Woo-hyung
    • Journal of the Korea Convergence Society
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    • v.9 no.4
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    • pp.233-240
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    • 2018
  • This study examines whether there is a difference in satisfaction according to understanding level and participation level as well as the question of what kind of difference in consulting result. As a result of analyzing the model using the structural equation, it was confirmed that even if the quality of the consulting service was high, the satisfaction of the consulting company would be lowered if the contents were not understood or the participation was low. In other words, it was confirmed that service quality and satisfaction level of consultants were influenced by understanding and participation of company. The result implies that the high level consulting services of the consultants are also important, but in order to understand the understanding and participation of the consulting firms also affects the consulting satisfaction, and to increase the consulting performance, It is necessary to make aggressive effort to implement a corporate culture that can raise the level of education.

A Study on the Elevation of Software Process Level and Performance through Software Process Improvement (소프트웨어 프로세스 개선을 통한 프로세스 수준과 성과 향상 방안)

  • Moon Song-Chul;Kim Hyun-Soo
    • The KIPS Transactions:PartD
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    • v.13D no.1 s.104
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    • pp.75-86
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    • 2006
  • This paper studied the improvement of software process of the software firms. Software process infrastructure level of software process is very important. This study provided that software process infrastructure have an significant influence on the process level, process infrastructure management level, and software process performance. The result showed that software process high level is elevated through management activity of organization infrastructure and technical infrastructure. And organization performance is elevated through fit between process level and quality culture of software process. Problem factors of software process infrastructure improvement is lack of process improvement mind, leadership and investment. Therefore software firms must construct process improvement through supporting of process quality mind and investment with process infrastructure improvement.

Effect of Professional Competence of Public Institutions on Service Quality: Focused on Housing Welfare Service (공공서비스 조직의 서비스역량이 서비스품질에 미치는 영향관계 연구 : 주거복지서비스를 중심으로)

  • Park, Kun-Suk;Lee, Seok-Je;Kim, Jong-Lim;Lee, Hyun-Jeong
    • Land and Housing Review
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    • v.3 no.3
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    • pp.213-223
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    • 2012
  • As the public sector has been facing many challenges arising from the global economy and experiencing major changes, public services are redefined and various modes to improve their quality are applied to the customer service area. This research addresses whether and to what degree the professional competence of public institutions affect the customer service, in particular the quality and delivery of housing welfare services. With the institutional competences consisting of three elements - customer centric culture of service delivery, information sharing, and service delivery channels, this study utilizes a questionnaire survey, and the collected data are analyzed by using the inferential statistics. The findings show that customer centric culture of service delivery and information sharing have positive impacts on the quality of housing welfare services while service delivery channels don't have any influence on it. The research results imply that the institutional competence in the public sector is critical in the quality and delivery of the housing welfare services.

Virtual Reenactment of Royal's Procession in the Joseon Dynasty via Mobile Augmented Reality (모바일 증강현실 기술을 활용한 조선시대 왕실 행차 복원)

  • Kim, Eun-Jin;Kim, Hye-Weon;Yu, Jeong-Min
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2019.07a
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    • pp.361-362
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    • 2019
  • 조선시대 반차도는 왕실 행차에 관한 배열을 나타낸 시각자료이다. 반차도는 구성요소를 평면적이고 간략하게 표현했기 때문에 전문적인 지식이 없는 일반 관람객이 왕실 행차의 내용을 파악하기는 쉽지 않았다. 기존 왕실 행차와 관련된 콘텐츠는 모니터 상에서 2D 이미지를 애니메이션으로 상영하거나 간단한 조작을 통해 3D 콘텐츠를 감상하는 방식으로 재현되었다. 그러나 공간적으로 한정된 모니터를 통해 관람해야 했기 때문에 행렬의 전체적인 모습을 충분히 전달하지 못하는 단점이 있었다. 본 논문에서는 3D 객체를 반차도에 직접 증강시킴으로써 기존 콘텐츠의 문제를 극복하고 왕실 행차에 관한 정확하고 구체적인 이미지를 전달하고자 한다. 이 연구를 통해 관람객에게 문화유산에 관한 높은 품질의 경험을 제공할 수 있을 것으로 기대한다.

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UV.EB 잉크 리포트

  • Jo, Gap-Jun
    • 프린팅코리아
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    • s.43
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    • pp.144-147
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    • 2006
  • 인쇄업체들에게 고품질 인쇄와 빠른 작업전환을 제공하는 UV(Ultra Violet) 및 EB(Electron Beam) 경화 잉크는 꾸준하게 성장하고 있으며 향후에도 지속적인 기술발전 및 시장확대가 기대된다.

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