• Title/Summary/Keyword: 통합적인 서비스 평가지표

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A Development of Integrated Evaluation Criteria for Level of Service on Urban Roadways (도로 서비스수준 평가를 위한 통합적 지표 개발)

  • Lee, Heeseung;Lee, Sooil;Won, Jaimu;Heo, Ec
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.29 no.4D
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    • pp.473-481
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    • 2009
  • This research developed integrated service assessment index on satisfaction with road use in consideration of not only quantitative parts, such as the existing traffic speed and delay but also qualitative parts, such as traffic information and traffic safety, etc. The newly devised assessment index developed assessment items and weight using ANP analysis method through the existing research results and questionnaire survey on traffic experts and road users. To verify the developed assessment index, this research measured the feeling degree of road users in time of their driving and analyzed the reasons using the brain waves tester; as an analysis result, the speed shown in the existing assessment index was found to have a 35% effect and further, the factors, such as traffic safety and traffic information were also found to have a lot of effects on the road $users^{\circ}{\emptyset}$ feeling degree. Accordingly, the integrated assessment index suggested by this research has its significance in that it is available to assessment in view of users rather than the existing satisfaction with the service in road use, and this index was developed to reflect the needs of the times, such as a fine view of roads, traffic information, and traffic safety.

A Development of Integrated Evaluation Criteria for Quality of service on Pedestrian Networks (보행자 네트워크 서비스 질 평가를 위한 통합지표 개발)

  • Kim, Tae-Ho;Park, Je-Jin;Gang, Jeong-Gyu
    • Journal of Korean Society of Transportation
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    • v.27 no.1
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    • pp.191-200
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    • 2009
  • This study develops composite indicators that is capable of estimating QOS (Quality of Service) of pedestrians by enhancing estimation for Level of Service in present transporting spaces for pedestrians that merely concerns quantitative indicators such as pedestrian flow rate, pedestrian stoppage. This paper conducts survey questionnaire to collect data. It utilizes AHP(Analytic Hierarchy Process) and ANP(Analytic Network Process). The main results show that: first, ANP is better analytic methods than AHP due to the fact that pedestrians feel repetition when they judge level of service. Second, qualitative factors such as pedestrian behaviors, maintenance, scenary for pedestrians and environments should be considered. Importance of qualitative factors is higher in residential area than other areas. I expect that using qualitative indicators and quantitative indicators is appropriate in order to estimate pedestrians' QOS.

The Development and Application of the Service Evaluation Indicators of Transfer Facilities in the High-speed Railway Stations (고속철도역 환승시설 서비스 평가지표 개발 및 적용)

  • Kim, Cheol-Sun;Kim, Sigon;Kim, Jung-Hwan
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.28 no.4D
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    • pp.533-538
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    • 2008
  • The introduction of KTX (Korea Train Express) has brought an historic change to the overall transit system in Korea. The high-speed railway stations in particular are expanding the scope as public transit centers. However, it is evident that the evaluation on the high-speed railway stations had not been performed successfully thus far. The most important element of the evaluation is the connectivity of the departure point to the arriving stations and also the internal transfer service stations. We developed the service evaluation indicators of transfer facilities in the high-speed railway stations. The indicators are comprised of the level of service (LOS), the propriety of allocation, and the quality of information throughout the facilities in the centers. We examined the 7 stations in Korea that are currently in operation and standardized the methodology of the evaluation process by applying the indicators suggested in this study.

An Empirical Study on Developing IS Evaluation Indices: In Case of Public Sector (정보시스템 평가지표 개발에 관한 실증적 연구 - 공공부문을 중심으로 -)

  • Jung, Hae-Yong;Kim, Sang-Hoon;Choi, Kwang-Don
    • 한국IT서비스학회:학술대회논문집
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    • 2003.05a
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    • pp.331-344
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    • 2003
  • 본 연구는 정보시스템의 평가영역 및 평가지표를 개발하기 위한 것으로 선행연구에 대한 검토를 통하여 정보시스템의 주요 평가영역을 시스템영역, 사용자영역, 조직 및 경영영역, IS의 전략적 기여도 및 IS의 자원관리 적정도의 총 5개 영역으로 범주화하고 각 평가영역별 세부 평가지표를 개발하였다. 본 연구에서 제시한 평가영역 및 세부 평가지표의 타당성을 검증하기 위한 실증분석 자료는 25개 정부기관에서 현재 운영중인 65개 정보시스템들을 대상으로 수집하였다. 분석결과 공공부문 정보시스템의 평가영역은 시스템영역, 사용자영역, 조직 및 경영영역, IS의 전략적 기여도, IS의 자원관리 적정도의 5개의 영역으로 이론적으로 도출된 가설적 모형과 동일한 것으로 확인되었으며, 세부 평가항목에 있어서도 시스템영역의 경우에는 시스템의 질, 정보의 질, 서비스의 질로 구성되는 것으로 나타나 가설적 모형과 일치하였다. 그러나 사용자영역은 원래 2개의 평가항목으로 즉, 인식된 유용성과 사용자 만족도로 구성되는 것으로 당초 추론하였으나 1개의 평가항목(사용자 만족도)으로 통합되는 것으로 나타났다. 아울러 조직 및 경영영역은 내부업무효율성, 고객만족도, 조직혁신, 정보화역량 향상도의 4개 평가항목을 포함하는 것으로 확인되었다. 각 평가영역 및 평가항목을 구성하는 평가지표는 요인분석과 더불어 기준 타당도 분석과 신뢰도 분석을 통해 총 57개의 평가지표가 유의적으로 도출되었다.

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Development of Evaluation Indicators and Evaluation for Larchiveum's Web Information Services (라키비움 웹 정보서비스 평가지표 개발 및 평가)

  • Chae-young Seo;Hae-young Rieh
    • Journal of Korean Society of Archives and Records Management
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    • v.24 no.1
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    • pp.205-230
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    • 2024
  • Recently, as user demand to receive various information through one integrated institution has increased, "Larchiveum," which integrates the functions and services of archives, libraries, and museums, has been established. Thus, web information services are provided in an integrated manner through the Larchiveum website. This study attempted to analyze the information services on the Larchiveum website in detail. To this end, the researchers developed a web information service evaluation index reflecting the characteristics of Larchiveum that are differentiated from information services offered by websites of general archives, libraries, and museums. Recognizing the importance of evaluation indicators, the researchers developed evaluation indicators, and an evaluation of the three institutions' websites was conducted. The assessment showed that the currently operating Larchiveum website provides ample basic business introduction and interface navigation, but the use of search results in the information search area was insufficient. Complementary points were presented in these areas, and measures that would be effective if additionally operated were also suggested. This research sought to provide practical assistance in configuring and providing web services for the newly established Larchiveum in hopes that the evaluation indicators used in this study will be applied, supplemented, and utilized well in the future.

An Analysis of Reliability and Discrimination Power on Evaluation Criteria of Dream Start Services (드림스타트 사업 평가지표의 신뢰도와 변별력 측정)

  • Song, Mi-Ryoung;Kim, Jeong-Wha
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.2
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    • pp.210-217
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    • 2019
  • This research examines whether the evaluation index used Dream Start services operation evaluation has 'reliability in evaluation field and area' and 'whether there is discrimination according to evaluation index'. To do this, we conducted an empirical analysis based on the evaluation data of 126 municipal and provincial governments that received the 2018 Dream Start services operation evaluation. First, as a result of examining whether there is trust in each evaluation area, it was found that the reliability of the basic construction, integrated case management, and service operation field is higher than .6 and the lower evaluation indexes are the same Standards were met. However, the field of resource exploit and connectivity was not so reliable as the concept of sub-domains. Second, 'Are there discriminatory power according to the evaluation indexes?' The results showed that 18 of the 28 indicators were highly discriminative. On the other hand, 10 indicators showed low discrimination power.

Evaluation of Vehicle and Pedestrian Environments using Grey System Theory (Grey System Theory를 이용한 차량 및 보행환경 통합평가)

  • Lee, Jin-Gak;Son, Yeong-Tae;Han, Sang-Jin;Park, Jin-Yeong;Lee, Sang-Hwa
    • Journal of Korean Society of Transportation
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    • v.28 no.4
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    • pp.141-156
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    • 2010
  • In this paper, understanding there is a limitation with a comprehensive and network approach for the evaluation of existing vehicle and pedestrian environments, the authors focus on developing an integrated approach to assessing these environments. The network evaluation here means the assessment at a three-dimensional level that includes evaluation methods of lines/axes in a spatial concept as well as integration of evaluation indicators being used for vehicles and the walking environment. Grey System Theory (GST) was applied based on the theoretical background for network and comprehensive integrated evaluation, and the evaluation of the vehicle and pedestrian environment was performed by assigning target areas to walking preference zones. As a result of the comprehensive evaluation and analysis by GST, even if the service level is the same as the operating indicators (Highway Capacity Manual) of the vehicle and pedestrian environment, or relatively better, it was identified that the total score could be varied over Grey Category because the observed data are calculated after considering the weights between evaluation indicators by the range of Grey Category on the comprehensive evaluation. Considering comprehensively these points, although the indicators on the operation of roads are relatively good, in the event that the indicators on the safety of roads are bad, it was known that the scores over Grey Category also could be changed. The result is that this evaluation method can be used to evaluate the network concept per lane (per axis) as well as to diagnose the current state by type of urban street in the future.

Development of a Quality Evaluation Model for Web-based Software (웹기반 소프트웨어 품질평가 모델 개발)

  • O, Yeong-Bae;Jeong, Yeong-Eun;Sin, Seok-Gyu
    • 한국IT서비스학회:학술대회논문집
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    • 2006.11a
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    • pp.475-479
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    • 2006
  • 소프트웨어 어플리케이션들이 점차 다양한 응용분야에서 광범위하게 사용됨에 따라 소프트웨어 품질의 중요성이 높아지고 있다. 특히 웹기반 소프트웨어는 전통적 소프트웨어에 비해 보다 높은 품질 수준을 요구하고 보안이 중요시되며 시스템 통합과 유지보수 및 재사용에 대한 품질 요소가 중요시 된다. 웹기반 소프트웨어의 품질을 객관적이고 정량적으로 명세하고 평가하기 위하여, 객관적인 근거를 제시할 수 있는 지표로서 평가 항목들이 정의되어야 한다. 본 논문은 웹기반 소프트웨어의 품질 평가를 위한 모델을 제안하고 평가항목 및 평가방법과 절차를 제시하고자한다.

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Development and Application of Social Equity Indicators for Evaluation of Bus Networks (시내버스 노선체계 평가를 위한 사회적 형평성 지표의 개발 및 적용성에 관한 연구)

  • Yang, Sun-Kyu;Chang, Hyun-Bong
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.15 no.6
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    • pp.24-35
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    • 2016
  • This paper developed social equity indicators for evaluation of bus networks. This paper divided the social equity is into 4 categories such as horizontal equity, horizontal accessibility, vertical equity, and vertical accessibility and social equity was defined as integrated concept of these individual indicators. A simulation was performed by using the newly developed indicators to the toy network. On the basis of the simulation result, the social equity indicators are significant to the relative comparison for each zone. And, it was proved that optimal bus network alternative could be different depending on inclusion of the social equity indicators. Thus, it enabled to evaluate the bus network, as a public resource, considering not only the economic efficiency but also social equity. This paper suggested evaluation method for bus network considering social equity using indicators newly developed.

SOA Vulnerability Evaluation using Run-Time Dependency Measurement (실행시간 의존성 측정을 통한 SOA 취약성 평가)

  • Kim, Yu-Kyong;Doh, Kyung-Goo
    • The Journal of Society for e-Business Studies
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    • v.16 no.2
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    • pp.129-142
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    • 2011
  • Traditionally research in Service Oriented Architecture(SOA) security has focused primarily on exploiting standards and solutions separately. There exists no unified methodology for SOA security to manage risks at the enterprise level. It needs to analyze preliminarily security threats and to manage enterprise risks by identifying vulnerabilities of SOA. In this paper, we propose a metric-based vulnerability assessment method using dynamic properties of services in SOA. The method is to assess vulnerability at the architecture level as well as the service level by measuring run-time dependency between services. The run-time dependency between services is an important characteristic to understand which services are affected by a vulnerable service. All services which directly or indirectly depend on the vulnerable service are exposed to the risk. Thus run-time dependency is a good indicator of vulnerability of SOA.