• Journal of Digital Convergence
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• v.14 no.8
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• pp.223-232
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• 2016

This study focuses on the new teaching assistance robot platform and the cloud-based education service model to support the server. In the client area we would like to use the teacher assistant robot in elementary school classrooms to utilize the language education service platform. Emerging IoT technology will be adopted to provide a comfortable classroom environment and various media interfaces. Extensive precedent review and case study have been conducted to identify basic requirements of proposed service platform. Embedded system and technology for image recognition, speech recognition, autonomous movement, display, touch screen, IR sensor, GPS, and temperature-humidity sensor were extensively investigated to complete the service. Key findings of this paper are optimized service platform with cloud server system and possibilities of potential smart classroom with intelligent robot by adopting IoT and BIM technology.

• Korean Business Review
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• v.16
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• pp.61-76
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• 2003

In proportion as increasing priority of sports service industries, the necessity and importance of service marketing has raising. Because of such point, this study investigates on the relationship of physical evidence and performance in using commercial sport centers. A study model and several hypotheses were developed regarding the relationships. To test the model and the hypotheses empirically, we distributed 350 copies of survey and collected 283 copies. 278 copies appear valid for our empirical study, except 5 copies that are considered inappropriate for our purpose. The results and implications are as follows. First, Service physical evidence had a positive effects on overall perceived quality and satisfaction. second, Results indicate that overall perceived quality and satisfaction playa significant role in the relationship between physical evidence and customer loyalty.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.32 no.3D
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• pp.213-222
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• 2012

After enforcing 2007 semi-public management system of intra-city bus, Busan city has tried to promote the bus utilization through bus service improvements. As an effort for this, we attempted to clarify the main factors affecting to bus service satisfaction targeting intra-city bus users. In this study, 20 subcategories of intra-city bus service were assorted into 6 factors: Basic Service, Safe Driving, Route Information, Comfort, Cleanliness and Facilities, then the preference for each detailed bus service were analyzed. And the effects for bus service satisfaction were shown under the various conditions according to the general characteristics of intra-city bus users (gender, age), behavioral traffic characteristics (frequency of use, boarding time) and transportation environments (temperature, rainfall). These results would be important basic data for decision-making in bus policy for climate change and establishment of operating plan for bus utilization.

• Journal of Korean Society of Transportation
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• v.28 no.5
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• pp.7-15
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• 2010

The walkway level of service (LOS) is conceptualized using pedestrian flow rate, speed, and density according to the Korean Highway Capacity Manual (KHCM). However, as it is based on the data of commuters at peak hours, it needs to be reevaluated considering various trip purposes and a pleasant pedestrian environment. Thus, the authors aimed to investigate and analyze the characteristics of each group: pedestrians during the peak hour and those during the non-peak hour. Then they were verified statistically for the walkway evaluation criteria. In this study, the authors investigated pedestrian speed and flow in a complex transit center walkway with diverse trip purposes by peak and non-peak hour. Then the authors statistically verified the differences between the groups. A model was built for estimating pedestrian density by speed and flow; it was used to calculate the walkway capacity (67.3p/m/m) corresponding to LOS E. The authors established new criteria for LOS, applying the LOS from the HCM. These standards can then be used as the design standards for pedestrian walkways.

• Management & Information Systems Review
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• v.29 no.4
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• pp.305-332
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• 2010

This study was searching for elements affecting satisfaction of customers by comparing health management service businesses such as wellbeing care, yoga, and fitness. The discovered elements were analyzed and verified to find which elements are affecting what businesses through case studies. Multidirectional analysis was implemented for each service type using program, physical environment, and provided service drawn from the previous researches with SERVQUAL criteria and measured values on customer satisfactions. According to the analysis, physical environment in forest wellbeing care, program in yoga, and provided service in fitness were the most affecting elements. Thus, each health management service business must consider the lifestyle and trend of customers, and the specialized service corresponding to its uniqueness must be provided to customers. Surely, modernized exercise equipment, personalized program, and comfortable-luxurious settings are must have in order to be competitive. In addition, the business owners have to realize that customers are moving to quality from quantity. This means exercise must be brought up to the level of social value for relationship and links rather than left at the level of simple physical and mental trainings. To achieve these, other programs to support relationship among customers and circulating system with friendly environment must be considered at the same time.

• The Journal of the Korea Contents Association
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• v.21 no.12
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• pp.803-815
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• 2021

As the world's aging population increases, the aging problem in China, which has a huge population, has reached a serious situation. Therefore, this study intends to present the CCRC model of smart home care. Seven application factors of CCRC of smart home care and problems of CCRC of smart home care in China were derived through theoretical review and case analysis. Based on this, this study presented a value proposition for the 7 application elements of smart home care CCRC tailored to China's aging status and future technology demand. First, it improves the environmental atmosphere and increases the comfort of the spatial environment. Second, we value the physical and environmental safety of the elderly. Third, online convenience services are provided. Fourth, we guarantee the health and psychological health of the elderly. Fifth, it increases the efficiency of responding to unexpected situations. Sixth, predict the physical condition and surrounding environment of the elderly. Seventh, add more recreational rides. Through this, we expect to improve the quality of life by providing a safe and comfortable smart service environment for the elderly.

• Journal of Digital Convergence
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• v.10 no.6
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• pp.321-329
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• 2012

The purpose of this study is to analyze the factors that satisfy health services of cancer patients in university hospitals. 420 cancer patients who had visited hospitals in the capital and regional area were selected for this study. The data was collected through questionnaire survey along with a face-to-face interview from March. 21 to March. 30, 2011. This major findings of this research are as follows. First, satisfaction of cancer patients regarding health services is determined by the quality, kindness and detailed explanation of medical team. Second, health services satisfaction of cancer patients is strongly related to good convenience facilities and up-to-date medical equipments. Third, satisfaction of cancer patients regarding health services was statistically proved to have no significant relation to easy accessibility of hospital. Therefore, it is very important for university hospitals to improve quality of medical staff such as ability, kindness and detailed explanation of doctor, offer good convenience facilities and the most advanced equipments. It is expected that the outcomes of this study will contribute to the satisfaction improvement for cancer patients in university hospitals.

• Journal of Internet of Things and Convergence
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• v.7 no.4
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• pp.1-7
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• 2021

Recently, technological differentiation(sensor, AI) of products using IoT technology to satisfy consumer needs in the mature market for smart home appliances has received a lot of positive responses. However, air conditioner products are in the early stages of convergence technology. Therefore, air conditioner products are fields that require ICT technologies for information production, collection, processing, storage, and service development beyond IoT. In this paper, we collect and store contactless bio-signal using IR-UWB radar technology. The blowing direction of the air conditioning is controlled according to bio-signal and user's sleep is monitored to provide an optimal sleep environment. In addition, we propose a service algorithm that can provide comfort with changes in the optimal conditions of air conditioning and emotional lighting depending on the discomfort index environment. Through this study, we developed an intelligent smart air conditioning service platform with ICT technology of bio-signal, discomfort index, and emotional lighting.

• The Journal of the Korea Contents Association
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• v.12 no.1
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• pp.68-79
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• 2012

Korea was followed by a rapid increase in road construction investment in late 1980s with the help of strong economic conditions. As a result of such investment, it will be expected that there must be a rapid increase in demand for maintenance or rehabilitation of the facilities after 2010. We are developing asset management information systems for enhancing user's satisfaction and innovating the facility management techniques within a limited budget. We suggested the assessment items for the Level of Service for tunnel facility's operation and maintenance(O&M), in this study. We have surveyed for the importance of assessment items by considering both user's viewpoints and facility management agency's viewpoints. We came to realize the relative importance of the items based on this survey using the Analytic Hierarchy Process(AHP) method proposed by Satty. The relative importance of assessment items in terms of the user's viewpoint was identified in descending order such as safety, mobility, accessibility, convenience, O&M efficiency, comfort, rural revitalization, environment, and information. Also, the importance of the items in terms of the management agency's viewpoint was identified in descending order such as safety, mobility, accessibility, environment, rural revitalization, convenience, O&M efficiency, information, and comfort. It means that safety of tunnel facilities is more important than mobility, although which is the basic function of the road facility, both in agency's and user's concern. Therefore, the agencies have to pay more attentions and efforts to ensure safety of tunnel facilities when they establish the investment plans for the tunnel facility O&M.

• Journal of the Korean Institute of Intelligent Systems
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• v.25 no.5
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• pp.464-469
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• 2015

This paper presents the smart system platform for remotely controlling the windows and doors system(WDS), which gathers and analyzes the state of WDS and the environmental data for preventing crimes and keeping a pleasant indoor. In particular, standard API between the smart WDS platform and the smart home platform has been presented to be easy to a home services, such as security, safety, and home appliance control. The private gateway of wire and wireless communication interfaces has been developed to remotely control and monitor the WDS for anytime and anyplace solving the crime prevention and ventilation problem. Web-and App-based user interface in order to detect the opening and shutting states and remotely control WDS have also been developed to support the mobile environment, respectively.