• Journal of Korean Society for Quality Management
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• v.39 no.1
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• pp.24-33
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• 2011

This paper investigates the quality determinants in the consulting service for small and medium sized company. The results of the analysis show that the quality dimension is composed of two factors, consulting skills and interaction, and consulting skills are composed of understanding, expertise, and reliability. Also, this paper examines how the quality factors affect customer satisfaction and loyalty using a structural equation model. The result shows that all consulting skills affect customer satisfaction and customer satisfaction affects customer loyalty. The consulting results have an effect on customer satisfaction but have no direct influence on customer loyalty.

• Journal of Korean Society for Quality Management
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• v.33 no.3
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• pp.47-58
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• 2005

In this age of highly competitive world of business, the demand of management consulting is increasing for companies seeking to achieve and maintain competitive advantages over their competitors. Along with its continuously growing market trend, therefore, the quality of management consulting needs to be measured in order to improve customer satisfaction. In this paper, we developed measurement items of the service quality in management consulting using the dimensions of the SERVQUAL model, analyzed the validity of the dimensions, and examined the differences among the effects of those dimensions on customer satisfaction and customer loyalty.

• The Journal of the Korea Contents Association
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• v.21 no.8
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• pp.163-176
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• 2021

This study tries to examine the impact relationship between the organizational justice perceived by the employees and the information system quality on the decision quality through absorption capabilities in order to find the factors that influences the corporate decision making in the rapidly changing market environment. With regards to this, 239 copies of survey data were collected subjecting the employees of the SMEs, and the hypothesis of this study was verified using SPSS 22.0 and PLS 3.0. As the result of the study, the organizational justice and information system quality has individually shown a positive (+) effect on the absorption capability, and the absorption capability has shown positive (+) effect on the decision quality. Through this study, a theological foundation for the organizational justice and information system quality was prepared as a prerequisite for the absorption capacity, and this study targets to suggest a theological and practical implications which secures the competitiveness by increasing the decision quality of the SMEs through comprehensive analysis of the organizational justice and information system quality which motivates the human resource. Future study requires additional research regarding the information system quality and finds various studies on the performance part due to necesssary decision quality.

• Korean Management Science Review
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• v.18 no.1
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• pp.15-28
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• 2001

This paper investigates the service quality determinants in management consulting. Quality dimensions in SERVQUAL research, as well as several dimensions specific to the consulting service, have been reviewed. A survey has been conducted by carefully developed questionnaires for the hypothesized eight quality dimensions. The results of the statistical analyses support the eight quality dimensions in the consulting service : reliability, assurance, responsiveness, empathy, ethics, participation, communication, and reputation. The results demonstrate that reliability, assurance, participation, and reputation are especially influential in determining customer satisfaction. The research results provide useful insights for a customer in assessing alternative service providers and foreseeing the outcome from the chosen consultants.

• Venture DIGEST
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• s.114
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• pp.14-17
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• 2008

경기도 안산시에 위치한 경기테크노파크(원장 배성열)는 '산업기술단지 지원에 관한 특례법' 에 의거해 현재 광역지방자치단체별로 설립된 전국 16개테크노파크중 하나다. 1998년 개원이후 유망벤처기업의 발굴육성을 비롯,교육 훈련,정보교류, 연구개발 등 중소기업을 위한 지원활동을 펼쳐왔으며 산업자원부 ,경기도, 안산시의 재정.행정지원을 바탕으로 한양대학교를 비롯한 인근 6개 대학을 연결해 경기도 중소기업을 위한 연구지원활동을 하고있다. 현재 59개 중소벤처기업이 입주해 있고 연구개발, 시제품 생산, 품질인증, 위탁생산, 마케팅, 경영컨설팅 등을 지원받고 있다. 경기지역의 명실상부한 첨단지식산업 육성의 요람으로 자리매김하고 있는 경기테크노파크를 찾아가본다.

• Information Systems Review
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• v.21 no.4
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• pp.1-29
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• 2019

The knowledge resources take a role in promoting the sustainable growth of organization. Therefore, it is important for the members of organization to acquire knowledge consistently so that the company can continue to grow. Knowledge service is the field that provides information and infrastructure which enable the members of organization to acquire new knowledge. As we recognized the importance of knowledge services, we analyzed the level of knowledge service management and development through the impact of knowledge quality on user capabilities. First, the matrix of knowledge patterns was presented based on the type of information and the level of customer interaction. According to patterns, the knowledge service was classified into three types of information providing, information analysis, and infrastructure, and then the results of structural model analysis were presented for each type. It found that the impact of knowledge service quality on user competence was different according to the type of service. The results suggested new indicators for measuring the performance of knowledge services, and provided information for reconstructing services based on the user considering the integrated operation of knowledge service and organizational designing knowledge service.

• Proceedings of the Computational Structural Engineering Institute Conference
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• 2009.04a
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• pp.72-75
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• 2009

본 논문에서는 현재 국내에서 구축되어 있지 않은 3차원 BIM 기반 설계 및 시공 환경으로의 패러다임 전환에 대비하여 3차원 BIM 지향적 구조설계 프로그램인 SDP 제품군을 사용하여 BIM 프로그램들을 연동한 3차원 BIM 철근배근 자동생성 시스템을 개발하고자 한다. 현재 국내 건설업계의 치열한 수주경쟁으로 수익률저하/철근 등 자제가 폭등/인건비 상승/배근시공도 작성 인력 부족 및 신뢰성 저하 및 납기 지연 등의 기존 현황의 문제점 등을 SDP 제품군을 이용하여 구조설계/배근시공도 작성/정밀 골조물량 산출을 통합 지원하는 엔지니어링 컨설팅 환경을 구축하여 구조설계 시 V/E 동시 수행, 골조공사비 10% 절감, 배근시공도 및 물량산출 납기 최소로 단축, 배근시공도 정확성 향상/설계 및 시공 변경에 신속 대응, 공정 대비 발주 물량 관리 기능을 제공함으로써 고수익, 고효율, 고품질 의 엔지니어링 컨설팅 수행이 가능하다. 3차원 BIM 을 기반으로 철근현장가공에서 공장가공 전환 가속화로 국가적 물량 절감을 기대할 수 있고, 3차원 BIM 구조설계 및 골조공사 환경 구축 및 기술 자립을 통해 건설시공 분야의 기술력 향상을 기대할 수 있다.

• Journal of Industrial Convergence
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• v.13 no.3
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• pp.27-39
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• 2015

This Study aims to analyze the management performances of the rubber products from the perspectives of ISO9001 Quality Management System, which is a new management technique for management innovation, in order to secure the competitiveness of the small and medium manufacturers of rubber products for automobile as automobile application components. The results of the analysis can be summarized as follows: First, as the results of the analysis of effect of the (1) responsibility of the management, (2) resources management, (3) realization of the products, and (4) measurement, analysis and improvement, which are the 4 core requirements of the ISO9001 Quality Management System, on the management performances of the small and medium sized manufacturers of the rubber components for automobile, it was found that only the responsibility of the management and resources management affect the management performance. The above research findings imply that the company must absolutely rely on the upper ranked groups rather than the lower ranked groups, and on the responsibilities of the management rather than the upper ranked groups in order to elevate the management performance of the small and medium sized manufacturers of the rubber components for automobile.

• The KIPS Transactions:PartD
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• v.11D no.2
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• pp.387-396
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• 2004

Qualify of software development project is very important in complex and large domestic software market. Software development companies are eager to Bet some quality certification such as CMM certification. However, reliability and effectiveness of CMM certification tomes into question. This study explores the relationships between software project Quality (and some organizational performance) and organization's CMM certification. The result shows no strong relationships between project quality and CMM certification. This may imply that an incremental improvement of project process plays a more important role than certification process itself.

• Journal of Digital Convergence
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• v.14 no.11
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• pp.181-191
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• 2016

The purpose of this study is to analyze the management performance of the companies in the auto parts production requirements of new management techniques ISO9001 quality management system requirements for management innovation perspective in convergence age. For this purpose, we conducted a survey visiting the auto parts manufacturers. The results were as follows. First, among the details of the four key requirements of the ISO 9001 quality management systems in small and medium component suppliers, managers and responsible resource management showed a positive impact on business performance. In addition, based on the results of the investigation of the differences by grade, the higher rank group executive responsibilities, sub-grade group showed a low awareness of the quality management according to ISO 9001. This will contribute to establishing the guidelines and Improvement Consulting Strategies to improve productivity in small and medium automotive rubber bellows automotive parts production.