• 제목/요약/키워드: 커뮤니케이션 프로세스

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Exploring the Effect of Information Systems on Customer Relationship Competency: Focus on Communication and Process Competency (정보시스템 활용이 고객관계 역량에 미치는 영향에 관한 연구: 커뮤니케이션과 내부 프로세스 역량을 중심으로)

  • Bang, Jounghae;Kang, Sora;Kim, Min Sun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • 제13권11호
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    • pp.5098-5103
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    • 2012
  • This study examines the effect of information systems through communication and process competency to increase customer relationship competency. This study focuses on the effect of information systems which help internal customers for their work to satisfy the external customers. Based on the data collected by KRIVET and the Ministry of employment and labor, information systems, communication, process competency, and customer relationship competency are examined. The result showed that information system has an influence on communication and process competency, significantly. Process competency affect customer relationship competency positively while communication does not. However, communication has a positive influence on process competency.

Translating SDL specification into C code in RTOS environment (실시간 운영체제환경을 고려한 SDL명세로부터의 C코드 생성)

  • 곽상훈;이동익;배영환
    • Proceedings of the Korean Information Science Society Conference
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    • 한국정보과학회 2001년도 가을 학술발표논문집 Vol.28 No.2 (1)
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    • pp.469-471
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    • 2001
  • 내장형시스템의 복잡도의 증가, 하드웨어-소프트웨어 통합설계방법의 대두 등으로 인하여 시스템수준의 명세, 설계방법론에 관한 관심이 더욱 고조 되고 있다. 본 논문에서는 시스템기술언어로 ITU-T에 의해 표준으로 권고되어 널리 사용되고 있는 SDL (Specification and Description Language)로부터 실시간 운영체제에서 수행 C코드를 자동으로 생성하는 방법론을 제시한다. C코드는 SDL 프로세스의 내부 행위 (behavior)를 묘사하는 운영체제 비의존적인 코드와 다중프로세스수행, 프로세스간 커뮤니케이션과 같은 운영체제 의존적인 부분으로 다중프로세스수행, 프로세스간 커뮤니케이션과 같은 운영체제 의존적인 부분으로 나뉘어지며, 운영체제 서비tm함수를 이용하여 생성된 C코드가 운영체제와 더욱 밀접하게 통합되어 수행된다.

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A Study On The Development Process Of The Package design Under The Changable Marketing Enveronments (마케팅 환경변화에 따른 패키지디자인 개발 프로세스에 관한 연구)

  • 김정욱
    • Archives of design research
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    • 제11권2호
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    • pp.179-188
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    • 1998
  • One of the characteristics in the modem society is the overflow of the communication. The invention of various merchandise and the development of information and comunication changed the society of verbal characterization into that of visible environments. To establish the effective communication in these changes, the package has to understand, specify, and deliver the needs of the consumers by the thorough analysis of the marketing plans and the marketing strategies. In this thesis we considered the conception of the marketing and the change of the marketing environments, studied the close relationship between the marketing and the package and, furthermore, introduced the package process as one of the effective communication methods. The purpose of this thesis is to introduce the marketing strategies. to develope the theoretical processes of the package design as a communication method which can cope with the change of the marketing environments caused by that of the consumer's favorites.

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A Comparative Study on the Impact Factors and Moderator of Incentives of Knowledge Transfer Process in Organizations -Focused on Nonprofit Organization and Profit Organization- (조직내 지식이전 프로세스의 영향요인과 인센티브의 조절효과에 관한 비교연구 - 비영리조직과 영리조직을 중심으로 -)

  • Kang, Ju-Seon;Ko, Yoon-Jung
    • Management & Information Systems Review
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    • 제32권2호
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    • pp.259-287
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    • 2013
  • This study is to comparate on impact factors and moderator of incentives of knowledge transfer between Nonprofit and Profit organization. In nonprofit organization, the results founded that individual information capability, quality of knowledge, and quality of construct were statistically significant in knowledge acquisition, informal communication and quality of construct were statistically significant knowledge sharing, and individual information capability, informal communication, quality of knowledge and quality of construct were statistically significant knowledge use. Also interactive effect of knowledge sharing and Psychological Physical incentive was statistically significant knowledge use. In profit organization, the results founded that individual information capability, informal communication, quality of knowledge, and quality of construct were statistically significant in knowledge acquisition, quality of knowledge and quality of construct were statistically significant knowledge sharing, and individual information capability, informal communication, and formal communication were statistically significant knowledge use. Also interactive effect of knowledge acquisition and Psychological Physical incentive was statistically significant knowledge use.

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A Study on the Design Media, Process, Communication in the center of Design Information (디자인 정보를 중심으로 본 디자인 미디어, 프로세스, 커뮤니케이션에 관한 연구)

  • 최인규
    • Proceedings of the Korea Multimedia Society Conference
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    • 한국멀티미디어학회 2001년도 추계학술발표논문집
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    • pp.877-883
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    • 2001
  • 1990년대에 급속한 정보화 사회와 디지털 사회가 진행되면서, 디자인 분야에서도 디자인 조직과 프로세스, 정보교환의 방식이 변화하고 있는데, 이러한 변화의 근본적인 원인인 정보화와 디지털 사회에 대해 이론적 배경과 원리를 알아보고, 디자인 개발 프로세스의 사례를 살펴봄으로써 미래의 디자인 정보 시스템의 기본 환경을 제시하고자 한다.

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Utilization of a Smart Glass for Improving Data Interface During the Earthwork Operation (토공작업의 데이터 교환 개선을 위한 스마트 글래스 활용)

  • Moon, Sungwoo;Moon, Changgon
    • KSCE Journal of Civil and Environmental Engineering Research
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    • 제37권1호
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    • pp.167-174
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    • 2017
  • Earthwork is to level or excavate the ground to provide a space for installing structures. A large number of construction equipment such as excavators, dozers, and dump trucks are put into the earthwork operation. The equipment operators need to constantly communicate with each other during the operation. In the earthwork operation, therefore, the process should be analyzed on the equipment operation to improve the effectiveness of communication. The objective of this study is to understand the earthwork process, and improve the effectiveness of data interface by adopting the smart glass technology. In the study, the general process of earthwork is modeled using a process diagram. The data that is generated during the process is modeled using a class diagram. A database is developed to store and reuse the data. The smart glass technology is adopted to develop a data interface during the earthwork operation. The result of the prototype showed that the technology can improve the data interface during excavation overcoming the shortcomings of hand or sound signals.

무기체계 연구개발 CALS 모델 연구

  • 김철환;김병규;소언석
    • Proceedings of the CALSEC Conference
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    • 한국전자거래학회 1997년도 한국전자거래학회 종합학술대회지
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    • pp.287-302
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    • 1997
  • $\square$ 연구 프로세스 $\bigcirc$ 연구 프로세스 무기(장비)의 개발 프로세스의 시작 점 ☆ 무기(장비)개발의 지연, 비용 증가, 개발 실패의 중요한 발생 요인 내포 $\bigcirc$ 연구 프로세스의 전통적 관점과 현재의 프로세스적 관점 ☆ 전통적 사고: 전문 연구자의 과도한 통제는 긴장 유발 가능으로 연구프로세스를 ‘블랙 박스’로 인식 ☆ 현재: 연구의 가시성과 모니터링 가능 $\bigcirc$ 연구 프로세스의 개선 추진 요인 ☆ 컴퓨터를 이용한 실험실 모델/분석, 컴퓨터 기반의 현장 시험과 결과의 커뮤니케이션, 추적 시스템/프로젝트 관리 시스템, 프로젝트 상에서 정보의 광범위한 유포 $\bigcirc$ 체계개념연구 프로세스의 프로세스 개선전략 ☆ 연구 프로세스 개선 추진요인을 통해, 연구 관련 정보를 관리 사업을 과속화/지연, 자원활용 극대화, 전망이 어두운 사업을 판별 조기 취소 ☆ 정보기술과 추진요인이 지닌 능력의 결합으로 개선 유도 ☆ 유의점: 연구에 종사하는 과학자, 전문 연구자의 전통적 독립성, 자율성과 신중한 균형 유지(중략)

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A Study on Quality Management Activities and Employee Trusts in Small Venture Companies (중소벤처기업의 품질경영활동과 조직원 신뢰 간의 관계에 관한 연구)

  • Lee, Byung Ok;Lee, Joo-Heon
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • 제8권2호
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    • pp.35-45
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    • 2013
  • In this article, we try to study the relationship among quality management activities, employee trust, and employee satisfaction in small venture companies in Korea. Based on the previous studies, we build a couple of hypotheses about communication, process management, business policies, innovative changes, employee trust and employee satisfaction. From our empirical study, we find that communication and innovative changes have an positive effect on employee trust. Also, employee satisfaction is positively influenced by employee trust. Our study provides the following implications for organization management. First, for employee satisfaction, in an organization, it is very important to build employee trust among higher managements, firms, business processes, evaluations, and employees. Second, in order to build employee trust, besides establishing clear management policy and managing business processes, our study shows that improving communications among employees and customers and having continuos innovative changes such as improving current business processes, problem solving, establishing standards and maintaining high productions are important.

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A Study on the Improving Construction Processes through the Cooperative Design (협력설계를 통한 건설 프로세스 개선 방안)

  • Na Kyung-Chul;Kim Chang-Duk
    • Korean Journal of Construction Engineering and Management
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    • 제2권4호
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    • pp.144-156
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    • 2001
  • This study aims at improving the limitations of current construction processes. Previous solutions to improve construction processes have been focused on the improvement of local processes. This paper proposes a method to improve global effectiveness of construction processes through ascertainment of communication among the process participants. This paper provides two case studies: Deck plate installation processes and Duct installation processes. The case study illustrates a way to improve global effectiveness by incorporating downstream participants such as specialty contractors in upstream construction processes such as design and planning.

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