• Title/Summary/Keyword: 커뮤니케이션 품질

Search Result 125, Processing Time 0.02 seconds

A Study for Minimization of Data Loss in Multimedia Synchronization (멀티미디어 동기화에서 발생되는 데이터 손실의 최소화에 관한 연구)

  • Lee, Keun-Wang;Kim, Yong-Hwan
    • Proceedings of the KAIS Fall Conference
    • /
    • 2008.11a
    • /
    • pp.13-16
    • /
    • 2008
  • 다양한 커뮤니케이션 테크놀로지의 발전으로 교육, 문화, 생활에 다양한 멀티미디어의 제작과 보급이 이루어지고 있으며 점차 멀티미디어 서비스의 서비스 품질에 대한 요구가 들어 나고 있다. 이에 본 논문에서는 멀티미디어 서비스에서 서비스 품질과 관련하여 핵심적인 기능으로 요구되는 동기화에 있어 다중 미디어를 표현하기 위해 미디어내의 시간 차이를 나타내는 지터에 대한 QoS 요구사항을 반영할 수 있는 동기화 규격 분야에 대한 새로운 모델을 제안한다.

  • PDF

A Study for Minimization of Data Loss in Multimedia Synchronization (멀티미디어 동기화에서 발생되는 데이터 손실의 최소화에 관한 연구)

  • Kim, Yong-Hwan
    • Proceedings of the KAIS Fall Conference
    • /
    • 2010.05a
    • /
    • pp.535-538
    • /
    • 2010
  • 다양한 커뮤니케이션 테크놀로지의 발전으로 교육, 문화, 생활에 다양한 멀티미디어의 제작과 보급이 이루어지고 있으며 점차 멀티미디어 서비스의 서비스 품질에 대한 요구가 들어 나고 있다. 이에 본 논문에서는 멀티미디어 서비스에서 서비스 품질과 관련하여 핵심적인 기능으로 요구되는 동기화에 있어 다중 미디어를 표현하기 위해 미디어내의 시간 차이를 나타내는 지터에 대한 QoS 요구사항을 반영할 수 있는 동기화 규격 분야에 대한 새로운 모델을 제안한다.

  • PDF

The Effect of Dental Service Quality on Service Value, Consumer Satisfaction and Consumer Royalty (치과의료서비스 품질이 서비스가치, 고객만족 및 고객충성도에 미치는 영향)

  • Jeon, Eun-Suk;Choi, Yu-Jin;Hwang, Su-Hyun
    • Journal of dental hygiene science
    • /
    • v.13 no.3
    • /
    • pp.246-253
    • /
    • 2013
  • The present study was carried out to evaluate the impacts of the qualities of dental medical services on service value, consumer satisfaction and consumer loyalty for 221 patients who visited 17 dental hospitals or clinics located in Busan and Ulsan using questionnaires and obtained the following conclusion. By gender, males had higher perceptions of para-language than females did in the qualities of the dental medical services, and by the level of education, college students and university graduates had higher perceptions of body language and physical appearance. Scores of service value, consumer satisfaction and customer loyalty were higher in males, college students and university graduates, and married patients, but those were not statistically significant. It turned out that the qualities of the dental medical services were correlated with service value, consumer satisfaction and consumer loyalty. As the perception of para-linguistic and verbal communication in the qualities of the medical services increased, service value increased; as the perception of verbal communication and physical appearance increased, consumer satisfaction increased; and as the perception of verbal communication, physical appearance and body language increased, consumer loyalty increased. To sum up the above findings, the qualities of dental medical services influence service value, consumer satisfaction and consumer loyalty, so in the future, it will be necessary to study quality dental medical services with which patients are satisfied.

How perceived communication satisfaction can affect turnover intention through affective commitment (조직 내 커뮤니케이션의 효과성 -정서적 몰입 및 이직의도를 중심으로-)

  • Song, Min-Young;Lee, Joong-Hak;Park, Jae-Hyeong
    • Journal of Digital Convergence
    • /
    • v.17 no.10
    • /
    • pp.149-158
    • /
    • 2019
  • Drawing on literatures from communication strategy and human resource management, this study examines how perceived communication satisfaction can affect turnover intention and also figure out mediating effect through affective commitment. We analyzed a data set from one of the largest government organizations in health and medical treatment including 267 employees's sample. Apart from previous studies, this study emphasizes perceived communication satisfaction is a critical factor rather than communication policies. Also, affective communication partially mediates the relationship between perceived communication satisfaction and turnover intention. Our theory and findings provide new insight into human resource management field in growing Korean organizations.

Relationship Between Service Quality Factors of Web Site, Customer Satisfaction and Behavioral Intention (웹 사이트 서비스품질요인, 고객만족 및 행동의도의 관계)

  • Fan, Qing-Ji;Kim, Won-Kyum
    • The Journal of the Korea Contents Association
    • /
    • v.8 no.10
    • /
    • pp.180-188
    • /
    • 2008
  • The purpose of this study is to investigate the impacts of e-service quality factors on customer satisfaction and behavior intention. This study also aims to examine the relationship between the variables of web site service quality variables (reliability, information, design, communication, entertainment, convenience), the customer satisfaction with web site, relationship intention and word of mouth intention. As the results, the study found that factors of web site service quality variables has a positive impact on customer satisfaction. And customer satisfaction also has a positive impact on relationship intention and word of mouth intention. At the same time, it was found that customer satisfaction had an effect on relationship intention through the mediation of word of mouth intention indirectly as well as directly. According to those results, marketing managers should develop different service strategies.

A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library (대학도서관의 인적 서비스 품질에 관한 연구)

  • Kang, Hye-Young
    • Journal of Korean Library and Information Science Society
    • /
    • v.41 no.4
    • /
    • pp.127-150
    • /
    • 2010
  • This study aims to analyze the gap between university students' cognitions and expectations on users' cognitions about dimensions of library staff service quality and the reason of gap. The results showed that the overal service didn't reach the users' minimum expectation. Among the every item of service quality, the greatest expectation service was the quick delivery of non home library materials and staff's politeness. The most great was in-depth subject services and friendly encounter. The staff service quality gave the library satisfaction; in-depth subject services, exact understanding of user needs and politeness. The great gaps were caused to the lack of willingness to answer question, the lack of communication, and the lack of user care etc.

  • PDF

A Study on Effective Website Implementation through Comaprison Analysis of the Shopping Mall Websites in Korea and China (한국과 중국의 쇼핑몰 웹 사이트 비교분석을 통한 효과적인 웹 사이트 구축 방안에 관한 연구)

  • Kwon, Young Jik
    • Journal of Korea Society of Industrial Information Systems
    • /
    • v.18 no.5
    • /
    • pp.93-105
    • /
    • 2013
  • This paper mainly focuses on comparison analysis of the quality factors targeted at one shopping mall web site in Korea and China. There are a total of 14 hypothesis, and we use the SAS 9.2 statistical package tool. The survey to verify those hypothesis is filled out by 519 voluntary participants. The following describes the results that are found. The shopping mall web site of two countries shows a difference in terms of design, communication, community, commercialization, security, customer satisfaction, repurchase intention, contents, e-commerce, customer loyalty, interaction, technology, reliability, and size. Therefore, we suggest how to implement more effective shopping mall websites based on those 14 factors.

RFID-Based Concrete Pour Monitoring System Implementation (RFID 기반의 콘크리트 타설 모니터링 시스템의 구현)

  • Moon, Sung-Woo;Hong, Seung-Moon
    • Proceedings of the Korean Institute Of Construction Engineering and Management
    • /
    • 2006.11a
    • /
    • pp.529-532
    • /
    • 2006
  • The application of ubiquitous technology offers many chances for improving construction management technologies. Currently the Construction System Integration Lab (CSIL) at Pusan National University is executing research on applying ubiquitous technology for better communication in the construction process. One of the research area is the implementation of RFID for monitoring the concrete pour process. The objective of this study is to collect data occurring in the process and use the data be properly planning concrete pour activities. Case study has been done on an actual concrete work. For the study a user environment was developed interfacing on internet with RFID devices that were installed in a batch plant and a construction site. The result of the test demonstrated that the RFID-based concrete monitoring can be a feasible approach for improving the communication in the construction process.

  • PDF

Effects of Service Characteristics of a Subscription-based OTT on User Satisfaction and Continuance Intention: Evaluation by Netflix Users (구독형 OTT 서비스 특성이 이용자 만족과 지속 사용 의도에 미치는 영향: 넷플릭스 이용자를 대상으로)

  • Chung, Yongkuk;Zhang, Wei
    • The Journal of the Korea Contents Association
    • /
    • v.20 no.12
    • /
    • pp.123-135
    • /
    • 2020
  • This study examined how the quality of Netflix service affects user satisfaction and continuance intention. This study classified the quality of Netflix service as content diversity, rate system appropriateness, recommendation system, N-screen service, binge viewing, and service quality, and examined the effect of each dimension on user satisfaction and continuous intention. We conduced an online survey on 202 Netflix users and analyzed the data with the SEM. Results are as follows. First, content diversity, recommendation system, binge-viewing and service quality are positively associated with user satisfaction. Second, the N-Screen service has neither direct nor indirect effects on continuance intention. However, rate system has a direct effect on continuance intention. On the other hand, content diversity, recommendation systems, binge-viewing, and quality of service affect continuance intention positively through user satisfaction. Finally, it is shown that user satisfaction and continuance intention have a significant static correlation as predicted.

A study on the relationship of call center agents' job satisfaction and information systems (콜센터 상담원의 직무만족과 정보시스템간의 관계에 대한 연구)

  • Shin, Hyung-Sik;Woo, Hang-Joon
    • 한국IT서비스학회:학술대회논문집
    • /
    • 2009.11a
    • /
    • pp.65-72
    • /
    • 2009
  • 콜센터는 고객과의 커뮤니케이션을 강화하고 로열티를 유지하기 위한 최 일선 고객접점으로서 그 역할이 커지고 있다. 일반적으로 종업원의 직무만족은 고객만족과 기업성과에 직간접적으로 영향을 주는 것으로 알려져 있으므로, 콜센터의 주요 구성원인 상담원의 직무만족은 중요하게 고려될 필요가 있다. 특히, 콜센터는 정보시스템을 일상적으로 사용해야 하는 환경으로 정보시스템의 역할에 대해서도 심도 있게 고려되어야 한다. 본 연구는 이러한 배경하에서 정보시스템과 상담원의 직무만족간의 관계를 조사하였다. 다양한 업종의 콜센터에서 근무하는 상담원들을 대상으로 실증 조사한 결과, 콜센터 정보시스템의 정보품질과 시스템품질은 역할모호성을 매개변수로 하여 상담원의 직무만족에 유의한 영향을 주는 것으로 나타났다. 그리고 시스템 접근성과 정보의 포맷이 상담원이 인지하는 품질에 가장 큰 영향을 주는 것으로 나타났다. 이러한 실증분석 결과를 토대로, 콜센터 인적자원관리와 정보시스템 구축에 대한 시사점을 제시하였다.

  • PDF