• Journal of Information Management
• /
• v.40 no.4
• /
• pp.73-92
• /
• 2009

Generally, we used to provide ILL to users for overcoming the limited resource and satisfying user's desires for information. ILL makes library service's paradigm change from ownership to sharing. K-university Library has been providing Campus inter-library loan as ILL to users for long time and continually trying to improve the service's quality. This case study is to analysis the performance of campus inter-library loan in the past 9 years. As the related automation system was developed and upgraded, the service requests have been increasing annually. Campus inter-library loan requests were 12% of total book requests in 2001, and then were 75% of total book requests in 2008. The transaction time was reduced until 17% of 2004.