• Proceedings of the Safety Management and Science Conference
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• 2012.04a
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• pp.513-523
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• 2012

• Proceedings of the Korea Contents Association Conference
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• 2009.05a
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• pp.1175-1179
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• 2009

This study is to test the relationship between job stress, social support and subjective well-being among security agents. From 2. 23 to 3.30. 2009, covering a 35day period, 14 private security companies in Seoul were selected. Total 356 copies were picked up as the final sample. First, job stress of security agents showed that it was related to social support of neighbor and there's no relation to social support of family. Second, it showed that job stress of security agents negative affected on subjective well-being. Third, social support attentively affected on social well-being. Especially, it showed that the more social support by family was, the more subjective well-being was. Considering all the factors, social support by neighbors functions as an important parameter in relationship between subjective well-being and job stress among security agents.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.5
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• pp.230-239
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• 2020

The purpose of this study was to examine how a leader's organizational citizenship behavior (OCB) affects subordinates' interpersonal citizenship behavior (ICB) and job stress levels. A leader's OCB involves taking-charge behavior, loyal boosterism, and the industry. We hypothesized that leader-member exchange (LMX) would mediate the relationship between leader's OCB and subordinates' ICB and job stress level. We tested the model using a sample of 293 employees from different organizations from September 2019 until November 2019. We conducted confirmatory factor analyses of the variables and analyzed the data by using structural equation modeling. We also conducted a CFA to assess the fit of a three-factor model for the leader's OCB items. Empirical findings show that LMX fully mediated the effect of leader's OCB on employees' ICB and job stress level. Leader's OCB had a positive effect on LMX. Moreover, LMX had a positive effect on employees' ICB but had a negative effect on job stress. We found support for our hypotheses that leader's OCB is positively related to ICB but negatively related to job stress, and this relationship is mediated by LMX. We discuss limitations, implications for practice, and future research.

• Journal of radiological science and technology
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• v.28 no.1
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• pp.45-53
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• 2005

This study is aimed at analyzing the relationship between personal factors of radiological technologists and their job stressors. For this aim, a survey was conducted by means of 890 questionnaires from the middle of July to the end of August 2003 to the subjects of radiological technologists who are working for 44 general hospitals in 16 cities and provinces across the country. The results of the survey could be summed up as follows: 1. The biggest stressor that affects a radiological technologist personally under the working situation turned out to be position, job satisfaction and physical symptom(p<0.001), while job satisfaction and physical symptom also played an important role in personal relationship(p<0.001). 2. In terms of job conflicts, colleagues, immediate seniors, job satisfaction and physical symptoms appeared to exercise great impact(p<0.001), As for job autonomy, age, position and job satisfaction were known to be heavily influential(p<0.001). 3. With regard to job load, job satisfaction and behavioral symptom turned out to have great influence while, in job stability, position and job satisfaction seemed to be immensely influential(p<0.001). The present study has a limit in that it covers only radiological technologists who are working at the 3rd reference hospitals but excludes those who are working at the first and second reference hospitals. The findings, however, are surely believed to be able to serve as basic data to improve the medical service quality as they will help reduce the stressors of and enhance mental and physical health for radiological technologists who play important roles as teammates with expertise in the medical field. These outcomes could also be referred to in future studies in this area.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.7 no.4
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• pp.169-178
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• 2012

The aim of this study is to look into the influential factors on the care-workers-perceived job stress level according as the elderly-perceived satisfaction varies depending on care workers' organizational characteristic & attitudes toward work, and there's necessity of reducing their job stress. Hereupon, this study, targeting the care workers at domiciliary visit care centers in Seoul district, analyzed the influential factors of organizational factors consisting of the sub-factors, such as job autonomy, compensation, education and development, members' interrelationship, etc. on the perception level of job stress. As a result of analysis, it was found that the shorter their working hours, the more their salary, the more guaranteed their job autonomy, and the better their interrelationship is, the care workers at a domiciliary visit care center had a positive perception of job stress. Accordingly, the operators of domiciliary visit care centers are requested to have a lot more concerns for diverse forms of improvements which can not only improve care workers' working conditions, such as daily working hours and a pay level but also promote a sense of fellowship between members; in addition, it is hoped that the operators should improve the organizational environment so that care workers can freely carry out their assigned business with a sense of responsibility rather than relying on control and regulation.

• The Journal of the Convergence on Culture Technology
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• v.5 no.2
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• pp.23-30
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• 2019

The purpose of this study was to examine job stress, job satisfaction, and turnover intention of the nurses who work at the comprehensive nursing service units in two academic medical institutions that provide healthcare service at the tertiary care level in Korea. A descriptive study was conducted with the nurses by using self-reported questionnaires. We used descriptive statistics to summarize the data and Mann-Whitney U test for group comparison. The mean scores of job stress, job satisfaction, and turnover intention were $89.17{\pm}12.56$, $107.25{\pm}6.85$, $37.19{\pm}4.86$, respectively. Nurses with religion showed more job stress than those without. Nurses with their age below 30 years old had significantly less job satisfaction than those older than 30 years old. Monthly income was significantly associated with turnover intention in our data. The top three sub-category of the job stress were conflict with physicians, patients and their caregivers, and conflicts with others; and those of the job satisfaction were pay and promotion and task requirement. Job stress, job satisfaction, and turnover intention were significantly correlated. In order to reduce turnover intention of nursing professionals in the comprehensive nursing service, job stress related to issues on relationships with patients, their family, health care providers need to be taken into consideration. Policy and administrative support are needed to improve their work environment.

• The Korean Journal of Emergency Medical Services
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• v.18 no.3
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• pp.53-62
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• 2014

Purpose: This study aimed to investigate duty-related incidental stress, coping method, and stress factors in 133 new firefighters. Methods: A self-reported questionnaire was administrated to 133 new firefighters between April and May 2010. It consisted of 33 and 62 items concerning duty-related incident stress and coping methods, respectively. Data were analyzed by using the t-test, analysis of variance, Pearson correlation coefficient analysis, and multiple regression analysis. Results: New firefighters experienced the most stress when inappropriately dispatched. Duty-related incidental stress correlated with active (r = .420, p < .001) and passive coping (r = .450, p < .001). Also active coping statistically correlated with passive coping (r = .890, p < .001). Influencing factors of duty-related incidental stress were passive coping (t = 2.12, p < .05), experience of having a co-worker in a dangerous situation (t = 3.30, p < .001), having less than 6 months of work experience (t = 2.30, p < .05), and experience of having oneself in a dangerous situation (t = 2.05, p < .05). Conclusion: New firefighters need to be provided with training on active coping to prevent posttraumatic stress disorders and, social support immediately after an inappropriate and stressful dispatch.

• Journal of Industrial Convergence
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• v.21 no.5
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• pp.15-29
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• 2023

The purpose of this study was intended to analyze the effect of the level of self-differentiation in the financial companies on customer orientation, and to find out the mediating effect of job stress between self-differentiation and customer orientation. In addition, this study was intended to suggest implications that can be used for customer management and marketing activities of financial companies. The results of this study are as follows: First, a low level of fusion with others was found to have a negative(-) effect on customer orientation. second, a level of emotional-cutoff did not affect customer orientation. third, a low level of emotional-reactivity had a positive(+) effect on customer orientation. fourthly, a high level of 'I'-positon has a positive(+) effect on customer orientation. Fifthly, job stress was found to partially mediate between customer orientation and fusion with others, emotional-reactivity, 'I'-positon. This study has academic significance in that it identified patterns of customer orientation according to the level of self-differentiation of employees in the financial companies. As for practical implications, in order to improve customer orientation in employees in the financial companies, first, job stress of organizational members must be reduced. second, members with a low level of emotional-reactivity and a high level of 'I'-positon should be assigned to sales positions, and third, there is a need to assign a lot of authority and responsibility to employees in middle and lower positions.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.181-193
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• 2008

콜센터 상담원은 고객 최 접점에서 고객만족 향상에 중요한 역할을 하고 있어 그 가치와 중요성이 증대되고 있다. 하지만 대부분의 상담원들은 비정규직으로 동종 산업에 비해 임금 수준이 낮고 승진기회도 상대적으로 적어 직무 만족도가 낮고 이직률이 높은 편이다. 높은 이직률은 신규상당원 충원과 교육 등 고비용을 발생시킬 뿐만 아니라 고객만족을 저하시켜 궁극적으로 기업에 대한 부정적 이미지를 가져다 줄 수 있다. 따라서 콜센터 상담원들의 이직을 최소화하는 방안이 요구된다. 본 연구에서 는 광주지역 콜센터 상담원들을 대상으로 직무태도와 이직의도를 조사한 후 이직을 최소화 할 수 있는 몇 가지 시사점들을 도출하였다.

• Proceedings of the KAIS Fall Conference
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• 2011.12a
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• pp.220-222
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• 2011

최근 기업에서 고객만족 차원의 대고객만족 활동으로써 고객접점센터를 운영하고 있으며, 고객만족은 기업의 이미지와 궁극적인 수익 창출로 연결되는 전략적 차원으로 비약적인 발전을 도모하고 있다. 또한 고객만족의 경영의 일환으로 고객감동은 지속적인 고객 관계 관리를 통해서 가능하며 이것은 고객접점센터 종사자원들이 고객과의 일대일로 직접 만나는 고객응대 서비스 품질에 의해서 좌우 된다. 그러나 대고객접점센터 종사원들은 이직률이 높고 직업 만족도가 낮아 기업의 조직성과에 부정적인 요소로 보고되고 있다. 본 연구는 이러한 관점에서 대고객접점센터 종업원들을 대상으로 직무스트레스와 스트레스에 영향을 미치는 개인 특성별 요인들에 대한 스트레스의 차이와 스트레스가 직무성과에 미치는 영향에 관한 실증적으로 분석하기 위한 개념적 모형을 제시하였다.