• Culinary science and hospitality research
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• v.22 no.5
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• pp.339-351
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• 2016

Current study conducted to verify the impact of emotional labor by Rapport on job burnout and organizational satisfaction from five-star hotel chefs located in Seoul. Survey distributed to employees who are working for department of foodservice from ten five-star hotels, and total 257 respondents were employed for data analysis. The Rapport was tested by using two sub-variables: enjoy relationship and personal bond, the emotional labor were measured by three sub-dimensions: surface behavior, emotional behavior, and inner behavior. Results found that enjoy relationships and personal bonds have significant influence on surface behavior, but the rapport have not significant impact on emotional behavior. In addition, only personal bond of rapport has significant influence on personal bon in present study. Furthermore, all elements of emotional behavior except surface behavior were significant predictors of job burnout, and organizational satisfaction. Hence, this study contributed to provide various practical implication as well as theoretical implications to managers or organizers of five-star hotels especially for foodservice employees.

• Journal of Internet Computing and Services
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• v.21 no.1
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• pp.57-70
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• 2020

This study examines the subjective perception of software developers on happiness at work through the Q-sort methodology. Analysis of 63 respondents revealed four types happiness at work with highly differentiated characteristics: 'stability of work oriented', 'defiant self-driven, technology-oriented', 'realistic professionalism oriented', and 'genuinely technology and task-immersion oriented'. The 'defiant self-driven, technology-oriented' and 'genuinely technology and task-immersion oriented' types are interested in latest ICT and consider recognition of one's professionalism as well as self-realization result in happiness at work. On the other hand, the 'stability of work oriented' and 'realistic professionalism oriented' types did not pay much attention to one's growth of technical career but emphasized salary, welfare benefits and job promotion as the most important factors in happiness at work. Today, extraordinary SW developers are a key factor to acquire industrial competitiveness. Nations and corporations should prepare realistic ways to promote overall happiness at work by accurately understanding the varying characteristics and predisposition of domestic ICT personnel. In Korea, it is found that there is a shortage of 'genuinely technology and task-immersion oriented' SW developers. In order to secure national and industrial competitiveness in the era of the Fourth Industrial Revolution, creation of work ecosystem to promote high levels of happiness at work is required to secure quality software production and pride as an ICT professional.

• Journal of dental hygiene science
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• v.15 no.6
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• pp.736-745
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• 2015

The purpose of this study is to find out factors that affect subjective well-being among dental hygienists. The questionnaires were consisted of 7 categories: general characteristics, job characteristic, job satisfaction, job identity, job commitment, Leisure satisfaction and subjective well-being. T-test, ANOVA, multiple linear regression were applied in this analysis. The results are as follows: Job satisfaction, job identity, job commitment and leisure satisfaction had significant influence on positive experience index (p<0.05). Leisure satisfaction was the most significant factor and it positively influences the positive experience index. In order to increase the subjective well-being among dental hygienists, plans that can increase the job satisfaction, job identity, job commitment and leisure satisfaction should be implemented by improving job-related factors.

• Journal of Digital Convergence
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• v.13 no.10
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• pp.415-424
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• 2015

This study was done to identify the influence of emotional labor, job stress and burnout on somatization of nurses live in convergence era. The participants were 387 nurses in D hospital. The average mean score for emotional labor was 3.25, occupational stress was 3.60, burnout was 3.10, and somatization was 2.18. For relations with general characteristics, there was a statistically significant difference in somatization according to age, marital status, educational level, work unit, total clinical career, present department career, position, monthly salary, shift and job satisfaction. Somatization was found to be in a significant positive correlation with emotional labor, occupational stress and burnout. As a result, factor influencing somatization was burnout. This predictor accounted for 29.6% of variance in somatization. The findings of this study showed that burnout was major influencing factor on somatization of nurses. Therefore, it is necessary to develop strategies that can reduce somatization by controlling burnout.

• The Journal of the Korea Contents Association
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• v.13 no.12
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• pp.910-920
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• 2013

The objective of this research is to find the influence of professionalism on the organizational performance, where 437 people of physical therapist, radiological-technologist, medical laboratory technologist and occupational therapist working for 35 medical service utilizations were included. The professionalism employed for medical technicians has shown significant difference on the duty performance, job meaning, appropriate salary and job autonomy with sex and ages among the value variables for jobs, and the influence of duty has shown the significant difference only on the ages. Second, the appropriate salary among the variable values for jobs has the most significant influence on the systemicity and the affections to jobs of measurable values. Third, it has shown that the higher years at work among the duty special quality have strong affection to workplace. Fourth, from the result of occupational category, the professional values affecting the organizational performance of medical technicians have difference on the type of medical technicians.

• Korean Security Journal
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• no.20
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• pp.19-43
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• 2009

The purpose of this study was to examine the factors which influence the attitude of employees in security firms in Korea that ultimately lead to their turnover. Several variables which are seen as influential in formation of employees' attitudes about their organizations are leadership and job characteristics. In commitment and job stress were seen as two major variables which lead to the formation of their turnover, commitment was seen as positive influential variable and job stress a negatively influencing variable in employees' attitudes about their respective organizations. Survey method using questionnaires were utilized on employees of medium to large security firms in Seoul and Kyonggi province of Korea where 30 or more were employed. Sample for this research were field operators and, for leadership determination, their division chiefs were chosen. For the purpose of this research, several key hypotheses derived and developed from existing works related to this research topic were tested using multiple regression analysis utilizing SPSS 11.0. and Lisrel 8W The research findings are an follows: 1. leadership behavior of the superiors greatly influence, in most positive way, the employees' commitment. 2. Those employees who view their high organization commitment. shown to possess lower turnover. 3. Autonomy in their job characteristics to positively influence one's job stress 4. Higher the job stress the higher and positively influence one's turnover.

• Journal of Korea Entertainment Industry Association
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• v.14 no.7
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• pp.659-666
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• 2020

This study is a comparative study on the impacts of workers' emotional labor influencing job stress by health care and the types of hospitals. The research used 387 questionnaires as final assay data, which were obtained by health care workers who work for hospitals or higher-level hospitals located in G-metropolitan city, JD through the direct survey method. The results are as follows. First, after analyzing the difference of emotional labor and job stress in terms of socio-demographic characteristics, there was a significant difference in both general hospital and nursing hospital: In case of general hospitals, a significant difference in emotional labor is shown based on monthly earnings and the years of employment at current hospital, and a significant difference in job stress is shown based on an academic career, the years of employment at current hospital, and the establishment classification. In case of nursing hospitals, there was a significant difference in emotional labor based on an academic career, alcohol use, and monthly earnings. Second, after analyzing the correlation between emotional stress and job stress by the type of hospital, a significant positive correlation is observed at both general hospital and nursing hospital. Third, after comparing the impacts of emotional labor on job stress by the type of hospital, it was shown that emotional labor has a significant positive impact on job stress at both general hospital and nursing hospital.

• The Journal of the Korea Contents Association
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• v.12 no.10
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• pp.376-384
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• 2012

The purpose of this study is to enhance the satisfaction of paramedics on the refreshment training by identifying the status and requests of 389 Grade I and II paramedics who participated in refreshment training and providing appropriate training according to job requirements, and to provide basic materials for the effective operation. From the study, in 'Status and Difference of Refreshment Training of Grade I and II Paramedics', statistically significant items were found to be 'Satisfaction level of Refreshment Training'(p=0.002), 'Training should be separated according to qualifications.'(p=0.000),'Refreshment training registration fee was appropriate.'(p=0.027), 'Necessity level of evaluation after the refreshment training'(p=0.007). The most appropriate theme for refreshment training' was found to be ALS among Grade I (42.3%) and Grade II (31.1%), but it was not statistically significant (p=0.224). In 'Refreshment Training Enhancement Requirements', both Grade I (29.5%) and Grade II (31.2%) paramedics wanted 'qualitative enhancement of contents' most, which was not statistically significant (p=0.664). Additionally, 'the most appropriate theme for refreshment training' was found to be ALS in 'hospitals' (46.3%) and 'non-hospitals' (28.6), and comparing to 'hospitals' 'non-hospitals' showed approximately 12% higher requirements on 'Laws and the latest medical information'. According to results, it is recommended to separate training for Grade I and Grade II paramedics and reflect requests of the field to refreshment training so as to enhance the quality and satisfaction of refreshment training.

• Journal of dental hygiene science
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• v.8 no.4
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• pp.305-312
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• 2008

This study was attempted to look into relation between job stress and job satisfaction perceived by clinical dental hygienists and the influencing factors for providing fundamental data to increase their job satisfaction. For this, mailed correspondence examination was conducted with questionnaire for dental hygienists who are engaged in dental hygiene duties at dental clinics in Seoul between June 19 and July 24, 2008. Total 180 questionnaires were distributed, and among these, 156 questionnaires were included in analysis except for 24 questionnaires having incomplete answers. The findings of this study are as follows: 1. The total mean of dental hygienists' job stress was found to be 3.46 points out of 5 points, and that of their job satisfaction to be 2.99. 2. For relation between general characteristics and job stress of dental hygienists, significant difference was found just in the motive to select dental hygienist (p < 0.001) and the expected period of engagement in dental hygienist duties (p < 0.05). 3. For relation between general characteristics and job satisfaction of dental hygienists, significant difference was found just in job experience(p < 0.05), current position (p < 0.05), average salary (p < 0.001), and the expected period of engagement in dental hygienist duties (p < 0.01). 4. For correlation between job stress and job satisfaction, negative correlation was shown generally (r=-0.222), such that the more was job stress, the less was job satisfaction. 5. As a result of multiple regression analysis to look into the job stress factors influencing dental hygienists' job satisfaction, it was found that the factors of excessive workload(p < 0.05) and improper treatment(p < 0.01) most influenced job satisfaction, and the descriptive power on the job stress factors influencing their job satisfaction was found to be 24.1%.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.12
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• pp.200-211
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• 2019

This study analyzed the factors related to the job satisfaction and turnover rate of students in the skin care contract department, and suggested ways to enhance long-term employee retention. Frequency analysis and multiple regression analysis were performed using the SPSS statistical program and based on the survey data of 260 skin care contract students. The main results were as follows. First, contract students had high job satisfaction because of sufficient in-service training during the internship and also received the authority to perform the job duties of their positions. Second, the regular technical education for the job of contract students gave them confidence in job performance and job confidence, which led to long-term employee retention. Third, contractual students' turnover was reduced by applying compensation such as incentives, awards, and promotion opportunities in accordance with their work performance. Therefore, the results of the study suggest that compensation based on job performance, and the confidence in job performance of skin care contract students, can lead to increased job satisfaction, a reduced turnover rate and better long-term employee retention.