• The Journal of the Korea Contents Association
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• v.15 no.8
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• pp.209-217
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• 2015

Main purpose of this study is to investigate the effect of the self core evaluation of local public officials on the customer-oriented public service provision. Structural Equation Model was applied to analyze the relationship between self core evaluation and customer oriented public service attitude. From theoretic point, establishing the relationship between psychological concept(self core evaluation) and attitude is contribution to existing literature in this area. Positive structural relationships between self core evaluation and customer-oriented attitude was confirmed from empirical analysis. While variable job engagement took intermediating role between self core evaluation and customer-oriented attitude. The result implies that organizational psychological approach might be a more effective policy measure to improve citizen's satisfaction for public services. For a extended periods, Korean government introduced various institutional arrangements to improve the customer satisfaction for public service. Hoever, the result was not satisfactory. The result of this study suggest psychological approach to improve public service customer satisfaction.

• Journal of Korea Entertainment Industry Association
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• v.13 no.5
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• pp.263-271
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• 2019

The recent phenomenon of job "Miss Match", which is inconsistent with knowledge in the demand of educational training institutes and industries, has spread to an increase in private education costs for reeducation and employment of new hires, resulting in weak individual job competency and poor employment capability, as well as economic and material waste at the national level. To compensate for these problems, the National Competency Standards(NCS), which are available immediately in practice and look for a standard point of national job competency with the aim of fostering human resources sought by industries, were developed, and even the NCS-based qualification system was launched in line with the stream of times. This study is intended to look into the importance and priority of competency units and competency unit elements at the NCS-based qualification L3 level in the skin care field for an overall check of the NCS-based qualification level at a time when educational institutes are organizing and operating the school curriculums according to the NCS and NCS-based qualification level. And it is attempted to provide basic data for the development of curriculum in fostering professional human resources required by industries. To analyze the needs for competency units and competency unit elements at the L3 level, a survey using AHP method was carried out to a group of field experts and a group of education experts. In addition, the SPSS(Statistical Package for Social Science) ver. 21.0 and Expert Choice 2000, an AHP-only solution was used to do statistical processing through the processes of data coding and data cleaning. The findings showed that there was a partial difference of opinion between a group of field experts and a group of education experts. This indicates that the inconsistencies between educational training institutes and industrial sites should be resolved at this time of change with the aim of fostering field customized human resources with professional skills. Consequently, the solution is to combine jobs at industrial sites and standardized educations of educational institutes with human resources required at industrial sites.

• Journal of Practical Engineering Education
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• v.12 no.1
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• pp.117-125
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• 2020

According to the government's smart factory promotion project for small and medium-sized enterprises, more than 10,000 intelligent factories are scheduled or already built in the country and the government-led goal is to nurture 100,000 skilled workers by 2022. Smart Factory introduces numerous types of education and training courses from the supplier's point of view, such as training institutions belonging to local governments, some universities, and public organizations, in the form of an efficient resource management system and ICT technology convergence in the automated manufacturing equipment. The lack of linkage with the NCS, the standard for training, seems to have room for rethinking and direction. Results of survey is provided for the family companies of K-University in the metropolitan area and Chungnam area, and analyzes job demands by identifying whether or not they want to introduce smart factories. Defining the practitioners who will serve as a window for the introduction of smart factory technology within the company, setting up a training goal in consideration of the career path, and including the level of training required competency units, optional competency units, and training time suitable for introducing and operating smart factories. Author would like to present an NCS-based qualification design plan.

• The Journal of the Korea Contents Association
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• v.14 no.1
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• pp.386-399
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• 2014

Following the heightened facilitation of information system in the education field, educational institutions encounter frequent information security infringement accidents. However there is insufficient education for persons in charge of information security duties in educational institutions. This study aims to analyze differences of knowledge and skills required for information security professionals in educational institutions by institution type, service area and duty. Based on the results of multidimensional scaling on survey data, this study presents the information security education framework for educational institutions.

• Journal of Korean Library and Information Science Society
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• v.46 no.2
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• pp.49-69
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• 2015

The goal of this study is to propose the reform plans for education program for librarianship. For this goal, authors analyzed the current status(participation rates and availability, training and operating methods, lectures and lecturers, facilities and location, future core competencies, etc) of education program using the librairan's survey and forecasted the long-term educational demand. Based on these results, authors proposed a future-oriented reform of education program for librarianship for establishment and operation of tentatively named 'National Librarian Education Institute' in the National Library of Korea.

• Proceedings of the Korea Contents Association Conference
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• 2009.05a
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• pp.378-382
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• 2009

The purpose of this study is to design and develop competency based career development system for mid size IT company employees to support HRD(Human Resource Development) & HRM (Human Resource Menagement). Although many researches have been done in terms of employees career and competency development in corporate environment, there are not many cases to analyze mid size companies because small companies have limited number of employees and budget to develop career development system. This study analyzed 55 subjects to analyze their current competency level and job description in two mid size IT companies to design and develop competency based career development system. Three career paths such as R&D, management, and marketing, were common in IT companies and each suitable career development plan was recommended. The results of this study are able to provide self diagnostic competency based career development system for mid size company employees to improve their job performance and administration efficiency as a consequence.

• Journal of Advanced Navigation Technology
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• v.28 no.4
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• pp.524-531
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• 2024

In a global environment, airlines are striving to secure competitiveness and generate profits through customer satisfaction. The first thing to do in order to provide services to customers is the safety of the aircraft, and the basis for realizing safety is the continuous maintenance of maintenance quality. The degree of development of aviation technology is progressing unimaginably fast, but the overall environment of aviation mechanics working at the front line to maintain maintenance quality remains largely unchanged. This study aims to identify the level of education and training provided to aircraft maintenance engineers and safety culture, and to examine the effect of self-esteem on maintenance quality. Previous studies have been conducted on maintenance engineers' education and training, organizational performance, and job stress, but there has been a lack of studies on maintenance quality. Therefore, this study aims to identify the relationship between variables affecting maintenance quality and to suggest implications for improving maintenance quality through empirical analysis.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.11
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• pp.537-544
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• 2016

National Competency Standards (NCS) need to be introduced to train newly hired staff and to gradually improve employees' work performance in the information security industry. In particular, the introduction of a new NCS curriculum for new hires is important in order to retain and efficiently manage professionals in the information security field. However, the legacy NCS is not clearly designed for the information security field. So a formal curriculum has been suggested for institutions training the information security workforce. Therefore, this study establishes a competency unit based on the types of personnel, their duties, and required knowledge. To select the competency unit, this study reviewed prior research to understand the required skills and work knowledge, and reviewed recruitment-based NCS that public agencies and public and private companies have carried out, including them in the study. The selected competency unit was classified into a required competency unit and an elective competency unit based on the importance of the duties and the demands of training. Through a verification process for the new, licensed career path model in the NCS information and communications field, this study suggests updated NCS competency units and required courses to provide an appropriate NCS curriculum for newly hired employees in the information security industry.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2012.06a
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• pp.146-147
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• 2012

급변하는 항만의 교통특성과 이용자들의 정보서비스 욕구에 발맞추어 해상교통관제 운영기법이 변화하고 있으며 차세대 다기능 해상교통정보시스템과 같은 새로운 기술이 개발되는 등 해상교통물류체제의 혁신이 이루어지고 있다. 이에 따라 세계 각국은 해상교통관제구역을 항행하는 선박의 질서유지 및 안전사고 예방과 사고 발생 시 신속한 대응조치를 위하여 해상교통관제사의 인력양성 및 인력관리에 많은 노력을 기울이고 있다. 국내에서도 선진해양교통행정을 위하여 분산된 해상교통관제 기능일 일원화 되어감에 따라 새로운 해상교통관리 체제의 효율적인 운영을 위하여 해상교통관제사들의 지속적인 훈련의 필요성이 대두되고 있지만 교육제도의 인지, 여건, 장비보급의 부족, 다양한 상황에 대한 교육시나리오의 부족으로 인하여 시뮬레이터를 이용한 교육이 효율적으로 이루어지지 못하는 문제점이 발생하고 있다. 본 연구에서는 해상교통관제사들의 교육을 위한 국내 외 규정을 분석하고 교육현황 및 해상교통관제사들의 요구사항을 파악하여 해상교통관제시뮬레이터를 이용한 교육의 개선방안을 제시하고자 한다.

• 대한공업교육학회지
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• v.39 no.1
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• pp.143-163
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• 2014

This study developed a National Competency Standard(NCS) regarding the casino operations management based on the manual for developing National Competency Standard of 13 years and a revised classification system chart of the National Competency Standard. For the research method, this study developed a national competency standard of relevant jobs after going through review, consultation, modification, supplementation, and reporting procedures 10 times with development experts of the National Competency Standard, the industrial setting professionals, education and training experts, qualification(job analysis) experts, facilitators, and a working group of job verification committee based on the phased range and DACUM procedure of study. The major development results of this study are as follows. First, this study selected and defined duties based on the revised classification system chart of the National Competency Standard, then drew and developed total 8 ability units based on the applicable duties. Secondly, based on the developed ability units, total 27 ability unit factors were deduced and developed. Thirdly, a standard system by ability unit factor was developed based on the level of the national competency standard and revised classification system chart, then this study deduced and developed a supra-domain of the standard system by competency units using the standard tranquility value by these competency unit factors. Based on such development contents and guidelines for the national competency standard ability unit classification number, this study deduced and developed category numbers by relevant competency unit. Fourthly, total 27 relevant performance standard by competency units and knowledge, skill, and attitude were deduced and developed. Fifthly, this study deduced and developed a scope of application, work situation, evaluation guide, core competency, and development history in reference to the total 8 relevant competency units based on the duties.