• Title/Summary/Keyword: 주인의식

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A Study on the Reuse Intention and Profit Impact of Customer Satisfaction and Service Expansion by Internal Customers (내부 종사자에 의한 고객 만족 및 서비스 확대에 따른 재이용의도와 수익영향 연구)

  • Park, Youn-Ja
    • Journal of Korea Society of Industrial Information Systems
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    • v.25 no.6
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    • pp.125-141
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    • 2020
  • This study focuses on the impact of service expansion for tax service customers and the change in customer's re-use intention, according to the degree of psychological ownership of internal employees when expanding differentiated service areas and the reinforcement of profits according to the representative's tendency. The effects of emphasis, cost emphasis, and double emphasis (revenue and cost dual emphasis) were analyzed. As a result of the study, it was possible to see the changes in the customer's re-use intention according to the psychological ownership of internal workers and satisfying users' customer satisfaction. In addition, it is meaningful to enable the tax agent to pursue a change in the direction of future-oriented service provision, and a new research direction was suggested in terms of the professionalism, quality, and service expansion of the tax agent.

An Interpretation of the Folktale 'the Servant Who Ruined the Master's House' from the Perspective of Analytical Psychology: Centering on the Trickster Archetype (민담 '주인집을 망하게 한 하인'의 분석심리학적 이해: 트릭스터 원형을 중심으로)

  • Myoungsun Roh
    • Sim-seong Yeon-gu
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    • v.37 no.2
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    • pp.184-254
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    • 2022
  • Through this thesis, the psychological meaning of the Korean folktale 'the servant who ruined the master's house' was examined. The opposition between the master and the servant is a universal matter of the human psychology. It can be seen as a conflict between the hardened existing collective consciousness and the new consciousness to compensate for and renew it. From different angles, it has become the opposition between man's spiritual and instinctive aspects, between the conscious and the unconscious, or between the ego and the shadow. In the folktale, the master tries several times to get rid of the youngest servant, but the servant uses tricks and wits to steal food, a horse, the youngest sister, and all money from the master, and finally, take his life. It ends with the marriage of the youngest sister and the servant. Enantiodromia, in which the master dies, and the servant becomes the new master, can be seen that the old collective consciousness is destroyed, and the new consciousness that has risen from the collective unconscious takes the dominant position. In an individual's psychological situation, it can be seen that the existing attitude of the ego is dissolved and transformed into a new attitude. In the middle of the story, the servant marries the youngest sister by exploiting naive people to rewrite the back letter written by the master to kill him. This aspect can be understood negatively in the moral concept of collective consciousness, but it can also be seen as a process of integrating mental elements that have been ignored in the collective consciousness of the Joseon Dynasty, symbolized by a woman, a honey seller, and a hungry Buddhist monk. The new consciousness, represented by the servant, has the characteristics of a trickster that is not bound by the existing frame, so it can encompass the psychological elements that have been ignored in the collective consciousness. Such element may represent compensation or an alternative to the collective consciousness in the late Joseon Dynasty. The master puts the servant in a leather bag and hangs it on a tree to kill the servant. However, the servant deceives a blind man; he opened his eyes while hanged. Instead of the servant, the blind man dies, and the servant is freed. As the problem of the conflict between master and servant is finally entrusted to the whole spirit (Self) symbolized by a tree, the blind man gets removed. It can be understood as an intention of the Self to distinguish and purify the elements of recklessness, stupidity, and greed included in the trickster. Through these processes, the servant, which symbolizes a new change in collective consciousness or a new attitude of ego, solves the existing problems and takes the place of the master. While listening to the cunning servant's performance, the audience feels a sense of joy and liberation. At the same time, in the part where the blind man and the master's family die instead and the servant becomes the master, they experience feelings of fear and concern about the danger and uncontrollability of the servant. The tricksters appearing in foreign analogies are also thoroughly selfish and make innocent beings deceive or die in order to satisfy their desires and escape from danger. Efforts to punish or reform these tricksters are futile and they run away. Therefore, this folktale can also be seen as having a purpose and meaning to let us know that this archetypal shadow is very dangerous and that consciousness cannot control or assimilate it, but only awe and contemplate it. Trickster is an irrational manifestation of revivifying natural energy that rises from the unconscious as a compensation for hardened existing structure and order. The phenomenon may be destructive and immoral from the standpoint of the existing collective mind, but it should be seen as a function of the collective unconscious, a more fundamental psychic function that cannot be morally defined. The servant, a figure of the trickster archetype, is a being that brings transformation and has the duality and contradiction of destructiveness and creativity. The endings of this folktale's analogies are diverse, reflecting the diversified response of the audience's mind due to the ambivalence of the trickster, and also suggesting various responses toward the problem of the trickster from the unconscious. It also shows that the trickster is a problem of inconclusive and controversial contradictions that cannot be controlled with a conscious rational attitude, and that we can only seriously contemplate the trickster archetype within us.

차세대 제조업을 위한 CALS/EC 전략

  • 김문호
    • Proceedings of the CALSEC Conference
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    • 1998.10a
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    • pp.105-115
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    • 1998
  • 인력/작업장 유연성 종업원들이 고용안정과 주인의식을 느낄 수 있고, 기업이 이들의 창조력과 헌신을 얻을 수 있는 새로운 근무환경(관행, 정책, 프로세스, 문화 등)이 요구된다. Knowledge Supply Chain 지식을 신속히 공급하고 파산하기 위한 신개념으로, 산업계, 학계, 연구소 등의 연계에 고전적 Supply Chain 기법을 적용하여 필요한 지식과 인재를 저비용으로 적시에 기업이 이용할 수 있도록 하는 통합된 프로세스이다.(중략)

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Study for Professionalism, Organizational Citizenship Behavior, Psychological Ownership of Nurse Officers (간호장교의 전문직업성과 조직시민행동, 심리적 주인의식에 관한 연구)

  • Yoo, Myoung-Ran;Yoo, Jeong-A;Kim, Youn-Mi
    • Journal of Korean Academy of Nursing Administration
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    • v.18 no.3
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    • pp.290-300
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    • 2012
  • Purpose: The purpose of this study was to investigate differences in professionalism, organizational citizenship behavior and psychological ownership between nurses and nurse officers. Method: A cross-sectional survey was conducted with 1017 hospital nurses and military nurse officers. The instruments used were the Korean Version of Hall's Professionalism Inventory' modified by Baek (2007), Organizational Citizenship Behavior Qquestionnaire(OCBQ) modified by Lee (2006), and the Psychological Ownership Inventory' developed by Van Dyne and Pierce (2004). Results: The average score for military nurse officers professionalism was 3.15, for organizational citizenship behavior, was 3.43 and for psychological ownership, 3.64. These scores were higher than the scores for hospital nurses. There were significant positive correlations between the variables(r=.47~.581, p<.001). Conclusion: The results of this study indicate an affirmable outcome and that the significant variables affected levels of Professionalism, Organizational citizenship behavior, and Psychological ownership. So in order to improve the level of variables, there is a need to consider strategies related to organization, work environment and conceptualization as related to the variables.

Effects of Psychological Ownership, Self-leadership, and Social Exchange Relationships on Innovative Behavior of Military Hospital Personnel (심리적 주인의식, 셀프리더십, 사회적 교환관계가 군병원 종사자의 혁신행동에 미치는 영향)

  • Woo, Chung Hee;Park, Ju Young;Kim, Hye-Won
    • Korean Journal of Occupational Health Nursing
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    • v.28 no.3
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    • pp.166-175
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    • 2019
  • Purpose: The purpose of the study was to identify factors affecting the innovative behavior of military hospital personnel. Methods: The study involved the analysis of 146 structured questionnaires received from military hospital personnel in D city and S city. Data were collected from January 10 to February 9, 2019. The SPSS/WIN 24.0 program was used for data analysis, which included the t-test, ANOVA, $Scheff{\acute{e}}$ test, Pearson's correlation coefficient, and multiple regression analysis. Results: The multiple regression analysis showed that factors affecting innovative behavior of military hospital staff were the natural reward strategies of self-leadership, behavior-focused strategies of self-leadership, and organization-based psychological ownership ($R^2=.30$). Conclusion: The results suggest that to promote innovative behavior in military hospital staff, it is necessary to implement strategies that inspire self-leadership and psychological ownership.

A Comparative Study of the Local Identity among Inchon Citizens (인천시민의 특성별 지역정체성 비교)

  • 최병목
    • Korea journal of population studies
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    • v.22 no.1
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    • pp.93-121
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    • 1999
  • 이 연구는 인천의 정체성을 알아보는 데 연구의 초점을 맞추었다. 연구방법으로는 실증적 방법과 민속학적 방법 두 가지를 병행하였다. 시민단체, 공무원, 학생을 대상으로 임의목적표본방법을 사용하여 총 613명이 분석되었다. 분석방법은 교차통계분석 및 다중분류분석을 하였다. 정체성은 한 지역에 거주하는 주민들의 집단결속력과 성취도를 결정하여 주며, 그 지역의 사회적 통합과도 밀접한 관련을 지니고 있어서, 지역의 문제나 관심사를 해결하고 발전시키는데 가장 핵심적인 요소이다. 인천의 정체의식은 세 집단 모두 낮으며, 전체응답자의 절반 이상은 그저 그렇다는 중용의 의견이었다. 인천에 대한 정체의식을 응답집단의 특성별로 보면 여자보다는 남자가 높고, 기혼자보다는 미혼자가 높으며, 30세 이상으로 연령이 많을수록, 수입과 생활수준이 낮을수록 정체의식이 상대적으로 높게 나타났다. 그리고 전문.관리.사무직보다는 판매.서비스.생산.농업직 종사자들의 정체의식이 높았다. 전문대 정도의 교육을 받은 시민의 정체의식이 상대적으로 높고, 인천의 문화.복지.환경개선을 위한 특별기금 기부의사가 있는 시민과 인천을 마음붙이고 살 곳으로 생각하는 시민의 정체의식이 높다. 총괄적인 의미에서 본 인천의 정체성에 관한 조사를 보면, 인천은 "주인의식 없음"과 "이제부터 만들어 가야 한다"는 답변이 제일 많았고 그 다음은 "포용력", "선구적 개척정신", "긍정적인 의미의 짠물", "합중시(合衆市)적 다양성", "외세에 대한 호국정신", "세계의 관문도시"로 나타났다. 이와 같은 응답유형으로 보아서는 인천지역에 대한 이미지를 한마디로 딱 잘라 말하기는 어렵다. 그러나 인천은 서울.경기인, 충청인, 호남인, 영남인, 이북인, 외국인 등을 가리지 않고 받아드리는 "포용력이 있는 합중시적 다양성을 가진 도시"로 지역차가 서로 다른 출신성분이 공존할 수 있다는 점에서 의미하는 바가 크다. 이는 "세계속의 도시"와 "동북아의 거점도시"를 추구하는 미래지향적인 시각에서는 지역주의를 지양하고 지역통합이슈와 세계화 물결속에서 외국인에게도 열린 상태문화를 제공하는 관문이 될 것이라는 면에서 인천이 추구해야 할 정체성으로 시사하는 점이라고 본다.는 미래지향적인 시각에서는 지역주의를 지양하고 지역통합이슈와 세계화 물결속에서 외국인에게도 열린 상태문화를 제공하는 관문이 될 것이라는 면에서 인천이 추구해야 할 정체성으로 시사하는 점이라고 본다.

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The Effect of Adversity Quotient of Small business CEOs on Customer Orientation: Mediating Effect of Entrepreneurial Orientation (소기업 CEO의 역경지수가 고객지향성에 미치는 영향: 기업가지향성의 매개역할)

  • Ku, Woongmo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.15 no.3
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    • pp.103-119
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    • 2020
  • This study aimed to derive theoretical and practical implications by analyzing the relationship between adversity quotient, entrepreneurial orientation, and customer orientation, which are the internal competency of start-up entrepreneurs affecting the performance of a small business CEO. As in previous domestic studies, we deviated from analyzing internal competency as a single-dimensional functional relationship to business performance, and attempted to explain the relationship between the internal competences of start-up entrepreneurs. Empirical analysis was conducted by setting the adversity quotient as an independent variable, the entrepreneurial orientation as a parameter, and the customer orientation as a dependent variable. As a result of the analysis, first, it was found that control and ownership, which are sub-elements of adversity quotient, have a positive effect on entrepreneurial orientation and customer orientation. Second, entrepreneurial orientation was found to have a positive effect on customer orientation. Third, it was found that only the ownership of the adversity quotient had a positive effect on customer orientation through the mediating effect of entrepreneurial orientation. In other words, it was found that the entrepreneur's ownership influences customer orientation through entrepreneurial orientation. On the other hand, endurance, sub-element of adversity quotient, was found to have no significant effect on entrepreneurial orientation and customer orientation. This means that in the rapidly changing New Normal era, endurance of entrepreneur can no longer have a large impact on entrepreneurial orientation and customer orientation. This study gives implications for the entrepreneur's competencies that must be developed first and the tendency to be developed together. Furthermore, it can be helpful in policy designing start-up support programs and guidelines for investors' investment standards.

Exploring the Genres and Cast Portions' Influences on Broadcasting Entertainers' Professional Consciousness and Program Awareness (장르와 배역 크기에 따른 방송 연예인의 직업의식과 프로그램 의식 고찰)

  • Lee, In-Hye;Kwon, Sang-Jib
    • Journal of Korea Entertainment Industry Association
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    • v.13 no.3
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    • pp.55-75
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    • 2019
  • This study examines popular entertainers' professionalism with division of genres and cast portions. While genres can be divided into TV drama and variety show, cast portion into leading, supporting, and minor role. Entertainers' thought is categorized into their professional consciousness and their program awareness. By this division and categorization, this study grasps concretely how genres and cast portions affect entertainers' ideas. We conducted a survey on one hundred entertainers in TV dramas and variety shows and have analyzed data by using n-way ANOVA. This study also conducted in-depth interview as a research method by which we intended to enhance validity of the result. The results provide that genres and cast portions affected on entertainers' professional consciousness and their program awareness. In terms of professional consciousness, significant result was drawn on thoughts of discrimination, community, vocation, and satisfaction. In terms of their program awareness, affection, accountability, ownership, and anxiety consciousness were significant. With this result, this study provides implications both theoretical aspect and practical aspect. On theoretical aspect, this study broadens celebrity studies beyond star studies, and attempts to categorize entertainers theoretically. On practical aspect, it provides reconsideration on broadcasting condition, and suggests solving the problem of gap among entertainers.