• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.7
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• pp.3030-3038
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• 2011

This study was conducted as descriptive research to examine the relations among beauty business workers' professional identity, emotional labor and depression, to analyze factors that influence their depression, and to provide basic information necessary to develop interventions for beauty business workers' depression. The subjects of this study were 158 beauty business workers sampled from 25 beauty shops in Seoul. Data were collected using a structured questionnaire during the period from April 12 to May 13, 2011. From the collected data were obtained real numbers, percentages, and the means and standard deviations of professional identity, emotional labor and depression using the SPSS 16.0 Program. In addition, multiple regression analysis was performed to determine the correlations among the variables and to identify factors influencing the beauty business workers' depression. In the results of multiple regression analysis on factors that influence the subjects' depression, factors found to explain their depression were autonomy among the sub factors of professional identity, and the diversity of emotional expressions and surface acting among the sub factors of emotional labor, and these factors explained 23.6% of their depression. The subjects' professional identity was in a positive correlation with the frequency of emotional expressions and deep acting among the sub factors of emotional labor, and in a negative correlation with surface acting and depression. The Frequency of emotional expression and the diversity of emotional expressions which the sub factors of emotional labor were in a negative correlation with depression and in a positive correlation with surface acting and depression. In order to relieve beauty business workers from their depression based on these results, there should be education or programs for establishing beauty business workers' professional identity and program for increasing of emotional expressions and decreasing of surface acting.

• The Journal of the Korea Contents Association
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• v.12 no.7
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• pp.415-424
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• 2012

This paper tried to identify the impacts of emotional labor on burnout and job satisfaction in the casino industry. Prepared questionnaires were distributed to 300 sample employees working in domestic casino, then used for data analysis 300. The results of this study are as follows: Firstly, surface acting have a positive effect on emotional exhaustion, lack of accomplishment and depersonalization. But deep acting have a negative effect on emotional exhaustion. And deep acting, emotion control have a negative effect on lack of accomplishment and depersonalization. Secondly, surface acting have a positive effect on job environment. Also deep acting, emotion control have a positive effect on rewards and value sharing. And emotion control have a positive effect on work environment. Thirdly, deep acting have a negative effect on job environment. Also, surface acting have a negative effect on rewards and value sharing.

• Journal of Korean Academy of Nursing Administration
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• v.15 no.2
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• pp.225-232
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• 2009

Purpose: The purpose of this study was to investigate the relationship among emotional labour, emotional expression and burnout of clinical nurse. Method: Data was collected from convenient sample of 178 nurses in 4 cities. The questionnaire measured the level of emotional labour, emotional expression and burnout of clinical nurse. The data were analyzed using descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficient. Result: The mean score of emotional labour was 3.34(${\pm}.41$), emotional expression was 3.49(${\pm}.51$), burnout was 2.94(${\pm}.58$). There were significant differences on burnout according to age, marital status, religion, clinical career, working unit, level of job satisfaction, satisfaction of work load, satisfaction of interpersonal relations. There was a significant positive correlation between emotional labour and emotional expression. The emotional expression was a significant negative correlation with burnout. Conclusions: From the studies reviewed, it can expect the positive effect to decrease the burnout of clinical nurses when the nurse administrators who have concern about nurses' emotional expression. These findings would be significant resource to promote understanding about emotional labour for nurses.

• Issues in Feminism
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• v.11 no.2
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• pp.49-83
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• 2011

This article explores the characteristics of care and care labor which is core keyword of the welfare state and the way of institutionalization of care labor, focusing specially on differences among women. Caring is defined by the expression of morality and labor accompanied by concrete action. But, care labor in the welfare state is defined by "activities involved in caring for the ill, elderly, handicapped and dependent", and I think, that definition is more useful than the narrow one for policy institutionalization. But the latter definition intentionally separates the domestic work from care work. Care labor is considered to be different from the market labor in terms of motivations, but there are some limits in standardization and commercialization of the traits of emotional and moral engagement. Thus, requiring of emotional motivation as one of the job descriptions is not realistic. Welfare state is institutionalizing women's unpaid care work in family through de-familization, and its policy tools are cash benefits and services for care-related, which influence to the female wage worker and fulltime housewife, care receiver and care giver, and polarization of women's class in a very different way. Cash benefits enhances the division of gender labor, polarizes the care laborer and weakens of expansion the care as decent job. The movement of feminist welfare state have a vision of universal service expansion and need the policy list for de-gendering of care labor.

• Korean Journal of Labor Studies
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• v.14 no.2
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• pp.201-229
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• 2008

본 논문에서는 노동자문화정치의 관점에서 파업을 새롭게 정의하고, 파업을 비롯한 노동자 문화실천의 정치적 효과를 분석하기 위한 방법론적 요소들을 검토하였다. 여기서 파업은 참여주체들의 다양한 사고와 합리성들을 중심으로 형성되고 확장되는 내재적인 정치의 장인 동시에, 다양한 기표적 실천들이 전개되는 문화정치의 장으로 정의되었다. 파업의 발생과 전개의 각 과정과 국면에 대한 문화정치적 분석 요소로서 장소성, 공간, 시간, 정서, 기호자원, 담론이 고려되었고, 이 요소들에 초점을 두고 민주노조 파업에서 드러나는 문화정치적 제약들을 H사 노조 사례를 통해 검토하였다. 문화정치적 제약들은 노동자 문화의 생산과 수용에서의 제약으로 드러난다. 노동자문화 관련 텍스트들의 분석과 조사 자료를 통해서 볼 때, 그것들은 첫째로 노동자 문화 활동가들의 생산 실천 상의 제약과 관련있고, 둘째로, 노동자 대중의 노동자 문화 수용 혹은 소비에서의 도구성과 시 공간 상의 제약과 관련있는 것을 확인했다. 본 논문은 이러한 제약들이 70년대 이후에서 90년대 전반에 이르는 시기와는 달리, 현 시기 노동운동의 문화적 자원들이 신기술과 사회문화적 변화에 걸맞게 변화 확장되지 못하고 오히려 축소된 데 기인한다고 추론하였다. 따라서 지속적인 운동의 조건과 기반을 능동적으로 조성하기 위해서는, 파업을 비롯한 노동자 문화의 생산과 수용 전반에 걸쳐서 작용하는 재현체계 상의 제약, 특히 기호자원의 한계라는 근본적인 제약을 넘어서기 위한 노동자 문화정치의 필요성이 제안되었으며, 문화실천에 몸담고 있는 문화활동가나 노조활동가들이 파업과 일상 활동 속에서 문화정치적 주제들을 찾아 이론화하고 정책에 반영하는 문화활동 방안이 제안되었다.

• Journal of the Korea Convergence Society
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• v.12 no.1
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• pp.341-351
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• 2021

The purpose of this study was to investigate the relationships among emotional dissonance, depression and anxiety, and to examine the moderating effects of emotional intelligence on the relationships between emotional dissonance and both depression and anxiety in care service workers. For this study, a sample of 142 care service workers completed the questionnaires: Emotional Dissonance Scale, Patient Health Questionnaire-9, and Generalized Anxiety Disorder-7. This data was analyzed by SPSS 25.0 program. The results of the analysis showed that emotional dissonance and others' emotion appraisal had a significant effect on depression and anxiety. The results also verified the moderating effects of others' emotion appraisal on the relationship between emotional dissonance and depression. Finally, on the basis of the results, we proposed and discussed interventions on emotional labor and mental health issues of care service workers.

• The Journal of the Korea Contents Association
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• v.13 no.7
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• pp.395-405
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• 2013

The purpose of this study is to examine the relationship among the emotional labor, burnout, and organizational commitment in airline context. In this study, 2 hypotheses based on literature reviews were employed. Questionnaire was also developed based on previous studies. A convenience sample of 163 flight attendants was surveyed and 153 usable questionnaires were analyzed. According to the literature review, emotional labor was divided into 'surface acting' and 'deep acting'. Burnout, on the other hand, was categorized into the following variables: 'emotional exhaustion', 'depersonalization' and 'reduced feelings of personal accomplishment' accordingly. Then the data and hypotheses were examined using structural equation modeling (SEM) by AMOS. The results are as follows. Firstly, emotional labor has no effect on 'emotional exhaustion' while emotional labor has negative effects on 'depersonalization' and 'reduced feelings of personal accomplishment'. Secondly, 'depersonalization' and 'reduced feelings of personal accomplishments'' factor have negative effects on organizational commitment while 'emotional exhaustion' has no effect on organizational commitment. Continuous and systematic training should be conducted to administer 'emotional labor'. Consulting system should also be conducted to reduce burnout and systematic procedure is also needed to induce positive results from burnout.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.20 no.4
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• pp.115-125
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• 2012

The purpose of this study is to investigate the relationship between organizational culture(constructive and defensive culture) and emotional labor along with the social supports (supervisor support, colleague support). Using data obtained from a survey of 419 flight attendants of a major airline company in south Korea. The results are as follows: Organizational culture had a significant effect on emotional labor. At this point, colleague support mediated the relationship between constructive culture and emotional labor. In addition, supervisor support and colleague support had a mediating role between defensive culture and emotional labor. This result concludes that flight attendants positively accept the essential manuals and safety regulations in the special working condition with a unified team service. Furthermore, the results show that social supports are an important job resource for flight attendants helping them reach their work-related goals.

• Journal of the Korean Home Economics Association
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• v.48 no.7
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• pp.23-32
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• 2010

The purpose of the present study was to examine the child care teacher's ego-resilience, emotional labor, and personal characteristics on their burnout. It was expected that the child care teachers would feel less burnout if they have higher ego-resilience and lower emotional labor compared to those with lower ego-resilience and higher emotional labor. A survey was administered to 218 child care teachers in Seoul area using Maslach Burnout Inventory, California Personality Inventory, and Emotional Labor Scale. Data were analyzed with descriptive statistics and multiple regression using SPSS PC program(12.0 version). Major findings were as follows: First, child care teachers' burnout was not so high. Second, teacher's burnout was different depending on their personal factors such as age, marriage, and income. Last, child care teachers' burnout was explained by their emotional labor and egoresilience.

• 한국생활과학회:학술대회논문집
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• 2010.05a
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• pp.192-193
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• 2010