• Proceedings of the Korean Institute of Surface Engineering Conference
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• 2016.11a
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• pp.162-162
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• 2016

비전도체를 피도금체로 하여 전기 도금을 하는 경우 우선 피도금체 상에 시드 층을 형성 시키고 이후 여러 번의 전기도금을 거치게 된다. 이때 접점의 위치와 전류 인가 방법은 도금 특성에 영향을 미치게 된다. 이를 고찰하기 위하여 접점간 거리에 따른 도금 두께 분포 계산을 하였다. 본 연구에서는 도금 분포 계산을 위해 Elsyca社의 PlatingMaster를 사용하였다. 방향별 도금 두께 분포의 변화를 극명하게 관찰하기 위하여 종횡비 10:1로 음극과 양극 모델링을 하였고 접점의 개수는 1 ~ 3개, 접점의 위치는 10 mm 간격으로 이동하는 것을 변수로 하였다. 피도금체의 시드 층은 니켈 층으로 두께 $0.4{\mu}m$로 설정하고 유산동 도금 용액을 이용하여 용액 데이터베이스 측정하고 반영하였다. 계산을 위한 전류 밀도는 $50mA/cm^2$, 도금시간은 10분으로 모든 모델에서 동일하게 적용하였다. 도금이 성장한 면의 두께를 폭과 길이 방향으로 비교 관찰한 결과 전극간의 거리는 시드 층이 얇을수록 두께 분포에 큰 영향을 미쳤다. 하지만 하지 도금 층의 두께가 충분히 두꺼운 경우 전극간의 거리는 큰 영향을 미치지 않는다.

• Proceedings of the KAIS Fall Conference
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• 2011.12a
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• pp.220-222
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• 2011

최근 기업에서 고객만족 차원의 대고객만족 활동으로써 고객접점센터를 운영하고 있으며, 고객만족은 기업의 이미지와 궁극적인 수익 창출로 연결되는 전략적 차원으로 비약적인 발전을 도모하고 있다. 또한 고객만족의 경영의 일환으로 고객감동은 지속적인 고객 관계 관리를 통해서 가능하며 이것은 고객접점센터 종사자원들이 고객과의 일대일로 직접 만나는 고객응대 서비스 품질에 의해서 좌우 된다. 그러나 대고객접점센터 종사원들은 이직률이 높고 직업 만족도가 낮아 기업의 조직성과에 부정적인 요소로 보고되고 있다. 본 연구는 이러한 관점에서 대고객접점센터 종업원들을 대상으로 직무스트레스와 스트레스에 영향을 미치는 개인 특성별 요인들에 대한 스트레스의 차이와 스트레스가 직무성과에 미치는 영향에 관한 실증적으로 분석하기 위한 개념적 모형을 제시하였다.

• Asia Marketing Journal
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• v.5 no.1
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• pp.1-22
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• 2003

의료서비스 이용자의 가장 큰 불만은 대기시간으로 나타나고 있으나 대기시간에 대한 외국의 활발한 연구와는 달리 국내의 실증적 분석자료는 미흡한 실정이다. 본 연구는 의료서비스 접점에서 대기시간과 관련한 다양한 요인 중, 의료서비스 제공자의 대기시간에 대한 배려와 고객의 지각된 대기시간 및 대기시간 활용이 서비스접점의 부정적인 감정과 수용가능성, 서비스품질평가와 애호도에 어떠한 영향을 미치는지를 실증적으로 검정해 보고자 하였다. 실증분석 결과 대기시간 배려는 서비스접점의 부정적 감정을 줄이고 수용가능성은 높이는 것으로 나타났으나, 지각된 대기시간은 부정적인 감정을 높이고 수용가능성은 낮추는 것으로 나타났다. 또한 서비스접점의 부정적인 감정은 서비스품질과 애호도를 낮추고 수용가능성은 서비스품질평가와 애호도를 높이고 있으나, 고객의 대기시간의 활용은 부정적인 감정과 수용가능성에는 영향을 미치지 않은 것으로 나타났다. 이 중 지각된 대기시간이 부정적인 감정에 가장 큰 영향을 미치는 것으로 나타났다.

• Proceedings of the Korean Vacuum Society Conference
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• 2011.08a
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• pp.344-344
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• 2011

진공인터럽터는 진공차단기에서 실제 사고전류차단시 발생하는 아크소호 및 차단을 담당하는 매우 중요한 부분이다. 일반적으로 교류차단기는 일시적으로 에너지가 공급되지 않는 전류 영점에서 아크소호 및 전류차단이 이루어진다. 일반적으로 아크가 발생하는 전극분리시점에서 아크가 소호되는 전류영점까지의 시간을 아크지속시간(arcing time)이라고 한다. 일단 진공 인터럽터 내부의 접점이 분리됨과 동시에 아크가 발생하게되면 이때 진공인터럽터는 아크지속시간동안 고온의 아크에 의한 접점손상을 최소화하기 위해 아크의 거동을 적절히 제어하여 아크에너지를 접점표면상에 골고루 분산시켜야 한다. 현재 진공인터럽터에 사용되는 아크제어 방식에는 크게 횡자계 방식과 축자계 방식이 있다. 본 논문에서는 횡자계 방식 중 spiral type 접점을 사용하여 25 kA의 전류차단시험을 진행하면서 아크전압을 취득하는 동시에 아크이미지를 촬영하여 아크지속시간동안의 아크의 거동을 분석하였는데 특히 본 실험에서는 전체 아크지속시간동안의 아크상태천이과정이 가장 잘 관찰되는 비교적 긴 아크지속시간을 설정하여 실험을 진행하였으며 이때 접점손상이 아크거동 및 차단성능에 미치는 영향을 중점적으로 다루었다.

• Asia Marketing Journal
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• v.11 no.3
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• pp.91-124
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• 2009

With the intensity of competition and the standardization of technical attributes in telecommunications service market increasing, differentiated activity and customer experience in service encounter is regarded as an important means for creating customer value, however, there is a dearth of good literature examining what MOT activity is composed of according to consumption chain, and how service quality of MOT has influenced customer performance. Especially there exist various services across different phase of Product life cycle(PLC) in household telecommunication service market, customer requirement for MOT might depend on whether its phase is introduction-growth stage or maturity-decline stage, the empirical study is completely lacking. This study classified household telecommunication services into two types by PLC, VOIP and IPTV as Introduction-growth stage services, Internet and PSTN as maturity-decline stage service, and investigated whether there exists a gap between service types in how consumer have experienced MOT, what they consider as important and the relative importance of quality dimension how service quality of MOT has influence on consumer performance. The empirical result from 858 participants shows that there is a difference in consumer experience and requirements across different phases of the PLC, tangibles and assurance are regarded as the most important service quality factors which have a positive influence on customer performance (consumer satisfaction, repurchase intention and word of mouth) at the introduction-growth stage, whereas, reliability, empathy and interactivity are at the maturity-decline stage. Finally, managerial implication is made, limitation is clarified and a direction for further studies is suggested.

• Journal of the Korean Institute of Telematics and Electronics T
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• v.36T no.1
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• pp.51-57
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• 1999

This thesis is written about the Wired Logic Type Unit in developing equipment that the load is driven, that the interface unit connect with 1 Scan time to PO30 of operated PLC output contact with that a sensing signal of Temperature Sensor RSD Pt $100\Omega$ let generate the relay output of temperature controller and input the PLC. The PLC Test Kit in country that the PLC to be programmed at the PLC education place is able to drive the load, is done to do a education of PLC on status that interface process between PLC and load are disregarded. As Developing Kit for supplement this point, when the relay output of temperature controller to use Pt 100 of temperature sensor as mentioned on the former among every kinds of sensor feed back to the input of the PLC, as the equipment to act with real time system that the output contact of PLC operated to insert the WLTIJ among PC, PLC and the load, it can understand and see very easy the main principle of PLC use. The structure of WLTU to be a interface unit of load separated as to the point of contact and noncontact, sensor, indicating lamp and A contact and B contact that is belong to driving part, and a motor is belong to loading part.

• Journal of Service Research and Studies
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• v.7 no.1
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• pp.53-64
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• 2017

Recently meet the growing needs of customers and has increased, the need for training of customer contact staff in order to improve and increase customer satisfaction. These service training is because it improves the service capabilities of contact for customer-facing employees to respond to customers as well as to improve customer satisfaction. This study is placed in the field after the service training aimed at Customer contact staff joined in 2013~2016 in the first half of these new recruits training education working in the Seoul Metro customers respond to customers in customer contact and practical services it will proceed to the empirical study of how this affects the satisfaction and loyalty to the organization for the job than to find a better improvement in the educational program.

• The Journal of the Acoustical Society of Korea
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• v.41 no.6
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• pp.691-697
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• 2022

In this work, a straightforward component design of a direct current (DC) relay equipped in electric vehicles is discussed. The work aims to provide and evaluate effective measures for reducing high-frequency sound from the DC relay carrying electric power. From the operation experiments for the relay, it is observed that noise is caused by the resonance from the forced vibration by the electromagnetic repulsive force originating at the area of electric contacts with a resonance frequency of around 710 Hz ~ 730 Hz. A finite element model for the relay was established to conduct vibration mode analysis, consisting of stationary and movable contacts and a contact spring. Vibration mode analysis indicates that in the resonance frequency, the movable contact with two-point contacts experiences rotational vibration mode. For the proposed relay with a three-point contact, vibration mode analyses give reasonable results of reducing noise at that frequency. Furthermore, for the fabricated relays with the three-point contact, similar results have been obtained. In conclusion, one can see that the proposed measures provide one of the feasible solutions to the reduction of relay noise.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.10
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• pp.324-329
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• 2018

This study examined the effects of the contact position and structure of the test probe on its signal transmission characteristics. The contact position in the operating of the test probe was considered and then divided into the plunger inner contact and barrel inlet contact. The high frequency performance of the test probes was investigated for both contact positions. The signal transmission characteristics of the test probes with the structures of double, single, and out-spring was also analyzed. The insertion and return losses were calculated using the HFSS and the characteristic impedance of the test probes was analyzed using a Q3D simulation. The insertion loss of the barrel inlet contact was smaller than that of the plunger inner contact. The contact position of the test probe may result in a change in the high frequency performance. The out-spring probe has better frequency characteristics at -1 dB insertion loss and -10 dB return loss. The double probe and single probe have the same characteristic impedance with $30.8{\Omega}$. On the other hand, the out-spring probe has an impedance of $47.1{\Omega}$. The out-spring probe is closer to $50{\Omega}$ than the other probes and then shows higher signal transmission characteristics. The out-spring probe has superior high-frequency characteristics and is expected to be suitable for high-speed applications.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.18 no.10
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• pp.2503-2508
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• 2014

This study is about the selection and noise test of electronic sensor which is preceded by electric Operating Cell(EOC) development using electronic sensor technology to solve the structural weakness of Mechanism Operated Cell(MOC) in VCB, and has a final target in product development minimizing contact malfunction of the chattering or rebounce states caused by existing MOC. In this test results, when opening and closing VCB, rising velocity of surge voltage in opening time was measured 4.2 times faster than closing time and noise decibel value was measured respectively 120dB and 110dB. When supplying 60kV power frequency overvoltage, we found that sensor output graph in VCB opening and closing times operated stably without distortion. When supplying 150kV $1.2{\times}50{\mu}s$ impulse frequency voltage, we found that voltage graph of output contact in sensor opening and closing sides maintained a normal condition without distortion, and when supplying 2500A current, we found that tested result of electric field noise operated stably without distortion.