• Journal of the Korean Society for information Management
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• v.25 no.3
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• pp.119-141
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• 2008

This study examines firstly concept and present condition of Policy Customer Relationship Management(PCRM) system which applying in the governmental dimension Customer Relationship Management(CRM) system of enterprises(proft-making organizations), comparison of PCRM and CRM, and definition of customer and customer classification process as a key of PCRM. Next, investigates applying plan in the other special libraries of governmental institution through the case study of Information Center on North Korea(special library attached to the Ministry of Unification) and relationship with different connection systems attempted in e-government(Enterprise Architecture). Lastly, through this, considers complemental issues for developmental fixation in special libraries.

• Digital Contents
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• no.5 s.120
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• pp.56-65
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• 2003

세계는 지금 그간 구축한 IT를 기반으로 하는 디지털 콘텐츠 시장 선점을 위한 물밑 경쟁이 치열하게 전개되고 있다. 이런 측면에서 국내 유일의 '디지털콘텐츠' 전문지인 월간 <디지털콘텐츠>는 '해외시장으로 진출하라!'라는 주제를 2003년 연중기획으로 선정, 해외 디지털콘텐츠 시장에 대한 신속하고 다양한 정보를 제공할 계획이다. 그 네번째 내용으로 유럽의 디지털콘텐츠 시장에 대한 보고서를 게재한다.

• Digital Contents
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• no.10 s.65
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• pp.42-43
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• 1998

OLAP 제품 시장에도 예외없이 인터넷 열풍이 불고 있다. 기존 업체인 오라클, 인포믹스, 아보, 마이크로스트레티지 등이 OLAP 신제품을 내놓으면서 웹 지원 기능을 추가하고 있는 가운데 최근에는 비즈니스오브젝트, 코그노스, 컴세어 등 외국 OLAP 전문업체들이 웹 기반의 OLAP 업그레이드 버전을 출시, 웹 기반 OLAP 시장에 본격적으로 참여하고 있다. 이런 시장의 추세에 따라 국산 OLAP 제품을 갖고 있던 모던정보공학도 파워 Si포 웹 버전을 출시할 예정이다.

• Journal of Internet Computing and Services
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• v.6 no.3
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• pp.71-84
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• 2005

Recently, the expert call center solution has become the center of interest, since finance and tele-marketing system, which is focused on a communication industry, have been increasing, Specially, the call center market is growing up with a supporting Caller-ID for a cellular phone in Korea, In the present, although large size companies are developing expensive solutions and instruments to service only for the big companies, there little solutions for SOHO markets, Therefore, in this paper we have shown a design and an implementation of a CTI system which is capable of in/outbound call processing by using CTI, and providing stable services by linking the customer's DB. And these functionalities have become possible by integrating functions of PBX and the computer control of the PBX. First, we have constructed call flows and analyzed packets for the standard communication through the PBX in call. Then, we have designed and implemented a middleware which linked a call between a client and a customer. Finally, we have constructed a database module for applying the CRM technology to the management of customer's contents.

• KLA journal
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• v.13 no.7
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• pp.3-4
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• 1972

이 글은 지난 5월 29일 본 협회에서 주최한 세계도서의해 기념 강연회에서 “도서관학과 정보과학의 최근연양”이란 주제로 강연한 내용을 간추려 정리한 것이다. 연사 장기택 선생은 1962년에 도미하여 교육심리학 및 Documentation and Information Science를 전공하였다. 1968년에는 Appalachia 교육정보센터의 소장을 역임하였으며 현재는 미국심리학회(APA)의 National Information System for Psychology (NISP)개발 Project의 선임 정보전문가로 활약주이다. 따라서 금번 KIST의 초청으로 일시 귀국하여 약 2개월간 체한하는동안 선생의 바쁜 일정의 틈을 내어 고국의 도서관과 동지들을 위해 강연회를 갖었든 것이다.

• Journal of Information Management
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• v.28 no.2
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• pp.20-53
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• 1997

To use SGML, which is international standard of markup language to construct fulltext database in digital libraries, the DTD is developed first. It is based on structure analysis of document. This study develops the SGML DTD for Korean document through document structure analysis of the Journal of the Korean Society for Information Management.

• Journal of the Korean Society for Library and Information Science
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• v.53 no.4
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• pp.341-359
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• 2019

To improve research productivity, it is important to acquire up-to-date information quickly. To this end, researchers seek information resources through various channels and methods and utilize them in their research and development processes. The Korea Institute of Science and Technology Information (KISTI) has developed a platform for integrated scientific and scientific information service called ScienceOn to provide specialized information, infrastructure resources, industry and technology analysis resources in one place to support the research and information ecosystem. Through this process, accessibility and usability are enhanced through the connection and convergence of various information and services. In this study, we look at recent R&D trends in scientific technology academic information integration services and recommended packaging services that can be utilized in batches according to the purpose of use. We look forward to improving national R&D productivity by strengthening the linkage and convergence of scientific and technological information.

• Journal of the Korean Society for information Management
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• v.24 no.3
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• pp.299-319
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• 2007

Recently, information portals, national institutions, and integrated information centers, which are eager to acquire quality contents, actively share contents. Korean national knowledge is recognized to be superior in terms of its specialty and reliability. Currently, the distribution of national knowledge in Korea is at the beginning stage as the content sharing was intended to enhance the users' accessibility to the information and ease of information use. In this study, we identified the national knowledge distribution status in Korea and abroad by analyzing the roles of the information providers, information search portals, and Korea Knowledge Portal. We also conducted in-depth interviews with six experts, who represent academic institutions, libraries, specialized information centers, and commercial ventures. To enable effective Korean national knowledge distribution, we generated suggestions for the respective information providing services to share and cooperate based on the analysis and tile Interviews.

• Journal of Information Management
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• v.33 no.1
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• pp.31-47
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• 2002

The main purpose of this research is to look into not only how users evaluate two major databases(BIST and SATURN) of the scientific and technical literature in Korea, but also what users expect from scientific and technical information services in general. The result of the user evaluation shows that there is a very little difference between two databases in database quality. It was found that BIST is better than SATURN in terms of accuracy, customer support, searching capability, and currency, whereas SATURN is preferred to BIST for completeness and the average number of retrieved items. User expectation for scientific and technical information is also investigated by surveying its user community. Among three user groups, there is notable disagreement in language uses to search non-korean literature. Each group also shows different demands for translation of original literature. This study attempted to evaluate the quality of the scientific and technical information (BIST and SATURN) and simultaneously to investigate users demands in general. By doing so, the specificity implied in quality evaluation of specific information services as well as the generalization of the users behaviors in scientific and technical community were accommodated in this study.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.4
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• pp.105-123
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• 2004

This study was to predict through the trend analysis, one of the forecast technique, the future of library End Information center. In order to do that literature reviews, analysis of library's home page and specialist interview were conducted. As a result, It appeared that based on the trend analysis to predict the middle future(after 5-10 years) of library and information center. The results of this study are as follows. The first, the future information environment is represented by mobile and ubiquitous. Through this, anytime, anywhere, any device, we can be taken any media. The second, the problems of future library are technical, economic, social, ethical and legal problem. The third, unreliable factors come out in time lag, the supply speed of terminals, library services, copyrights and so on. The fourth, the future library is expanded through wireless terminal information access and use, development of mobile technique, universal ubiquitous environment and electronic information's use are extended.