• Digital Contents
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• no.1 s.80
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• pp.87-91
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• 2000

지난 호에는 인터넷 유통업의 대표적인 형태인 인터넷 쇼핑몰 운영을 위한 내부 프로세스 에이전트를 정의하였다. 또한 인터넷 쇼핑몰의 후방 프로세스를 분석해 보았으며 이를 토대로 다양한 운영층 프로세스 에이전트 유형과 특성을 정의하였다. 또한, 다수의 에이전트로 구성된 프로세스 에이전트팀 조직과 활동 원칙도 제시하였다. 이번호에는 인터넷 쇼핑몰 후방 프로세스 에이전트의 참조 구축 프레임 워크를 제시한다

• Journal of the Korea Convergence Society
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• v.12 no.6
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• pp.127-137
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• 2021

Korea's social economy promotion policy is a government-led policy, and its success or failure depends on how well it is known to the residents. The Jeonnam Social Economy Internet Shopping Mall was also established as a government-led road, but its popularity is low. This study examines the influence between reliability and loyalty of the 'Jeonnam Social Economy Shopping Mall'. 267 samples were used and verified with the SPSS 22.0 program. As a result of the study, the characteristics of shopping malls had a significant effect on customer trust and loyalty, and played a mediating role between reliability and loyalty. The residential area and the purpose of purchase had a moderating effect. The limitation of research is that comparative research with other shopping malls is insufficient. In the future, comparative evaluation should be carried out in relation to research on social economy enterprise products by region.

• Journal of Korea Society of Industrial Information Systems
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• v.8 no.2
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• pp.54-61
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• 2003

This study tried to identify factors influencing on consumer trust of Internet Shopping Mall. There found five factors; transaction security, Validation & contact, company image, nevigation & convenience and consumer style. These factors were correlated with internet shopping variables and there were difference of mean factor scores among consumer groups classified by frequency of online buying.

• Journal of Global Scholars of Marketing Science
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• v.8
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• pp.269-290
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• 2001

Customer relationship management is getting more and more important due to the recent development in Internet. Internet allows businesses to collect customers' information, to contact on individual base, and to communicate bilaterally. Much increased interest has many researchers make effort to verify effectiveness and efficiency of relationship marketing. Despite the importance of characteristics of relationship, there has been no systematic study of the uncoupling of internet shopping mall-customer. The purpose of this study is to develop a model that depicts the key variables of relationship in shopping mall-customer situation. The findings of Qualitative research indicate that on-line shopping mall customers do form a long-term orientation toward shopping malls as they do in off-line.

• Proceedings of the Korea Society of Costume Conference
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• 2004.05a
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• pp.67-67
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• 2004

본 연구에서는 인터넷 쇼핑몰의 고객서비스 유형중, 제품관련 서비스와 사이트관련 서비스의 요인들을 고찰해보고, 각 서비스 요인별 고객만족도의 인구통계적 특성에 따른 차이를 알아봄으로써, 인터넷 쇼핑몰의 활성화 및 고객만족도 향상에 필요한 정보를 얻고자 하였다. (중략)

• Journal of the Korea Society of Computer and Information
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• v.15 no.4
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• pp.119-128
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• 2010

The purpose of this thesis is to analyze and test hypotheses that the internet shopping customer's satisfaction would be differences between customer's lifestyle and a type of buying product characteristics. In addition, this study tested differences between lifestyle groups and product type in terms of customer's transaction continuity. In result, we find that there are significant differences of customer's satisfaction and customer's continuity in terms of the lifestyle, but not in the product types. This study provide useful informations on market segmentation strategy to the firms which had been doing on-line shopping and will help them minimize the possible risks when firms enter into internet shopping market.

• Journal of Distribution Research
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• v.8 no.1
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• pp.69-89
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• 2003

This study aims to find out the relationship between purchase intention of fashion products and affecting factors. Measurement was not on the general Web environment but on the individual websites. It was modeled that the likeness of shopping malls affects purchase intention. Flow, which Csikszentmihalyi(1990) introduced as the state of optimal experience, was to affect purchase intention through the likeness of shopping malls. In addition, characteristics of fashion products were to affect purchase intention. A structural equation modeling was used for estimation. The result shows that the likeness of shopping malls affect purchase intention more than characteristics of fashion products. The difference from other studies is that the sign of Skills on Flow is negative. The effect of Flow on purchase intention is the largest and the next is the characteristics of the shopping malls. These results imply that internet shopping malls have to increase the likeness of shopping malls in addition to interests of the products. In addition, fashion consciousness was tested as a moderator by dividing the subjects into two groups of high and low fashion consciousness. The result shows that fashion consciousness works as a moderator for the variables affecting purchase intention.

• Information Systems Review
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• v.1 no.2
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• pp.107-121
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• 1999

• Journal of Intelligence and Information Systems
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• v.5 no.1
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• pp.167-186
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• 1999

인터넷 유통업은 기본적으로 대량 트랜잭션 발생을 목표로 한다. 본 논문에서는 인터넷 유통업의 대표적인 형태인 인터넷 쇼핑몰 운영을 위한 내부 프로세스 에이전트를 정의하고 이들의 참조 구축 프레임웍을 제시하고 있다. 인터넷 쇼핑몰의 후방 프로세스를 분석해 보았으며 이를 토대로 다양한 운영층 프로세스 에이전트 유형과 특성을 정의하였다. 또한, 다수의 에이전트로 구성된 프로세스 에이전트팀 조직과 활동 원칙도 제시하였다. 에이전트의 구현을 위해 멀티쓰레딩 기법을 사용하였다. 단순한 데이터 처리를 담당하는 운영층 프로세스 에이전트에 대한 연구는 향후 보다 복잡한 지능을 가진 전략층 프로세스 에이전트에 대한 연구로 발전할 것이다.

• Management & Information Systems Review
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• v.30 no.1
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• pp.1-37
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• 2011

Prior researches on Internet shopping have focused on cognitive, technological factors, but this research is focused on emotions experienced during internet shopping. Examines emotion types experienced during internet shopping and shopping mall characteristics influencing emotional response and effect of emotions on internet shopping behavior, specifically focusing on shopping motivation difference. The data, collected from a sample of 323 internet shoppers, indicate that emotion types experienced during internet shopping and shopping mall characteristics influencing emotional response and emotional response influencing internet shopping behavior are difference among shopping motivation. Theses results provide insights on internet shopping mall management according to shopping motivation.