• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.10a
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• pp.125-128
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• 2000

The Internet banking service, through which customers process their banking-related works, was introduced in July 1997. The service has since spread quickly, and as of the end of June 2000, just one year after its introduction into Korea, its subscribers numbered 1.23 million people. This figure is ten times larger than the 120,000 subscribers recorded over the six months period up to the end of 1999. In addition, since the end of June 2000, subscriptions on average increase by more than 10,000 a day, and by the end of December 2000, it is expected to pass the 3 million mark. There has been no empirical study conducted on the invigorated Internet banking's status and its services. Therefore, this research is designed to conduct a survey on the Internet banking service status, to conduct actual transactions from the viewpoint of customers and then make a empirical evaluation of it. This will indicate directions for improvement and development of the domestic Internet banking service. We have evaluated ten areas of the Internet banking service including financial service, customers service, users'convenience, and system safety. As of the end of June 2000, 18 out of 20 commercial domestic banks are providing an Internet banking service, and we have conducted evaluations of all these banks. The evaluation is divided into ten categories with 100 points as a maximum score. These are then classified into six grades AAA, AA, A, BBB, BB and B. The outcome of this evaluation was featured in the major domestic journals, and the banks, acknowledging the value of the report, declared that they would adopt it as their criteria for evaluation.

• The Journal of Information Systems
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• v.14 no.2
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• pp.1-23
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• 2005

Theoretically, both of fund transfer and balance inquiry which are typical Internet banking services are influenced by the beliefs on the use of Internet banking such as perceived risk and convenience, which have been shown as in the other studies. However, the use of fund transfer can be more sensitive than that of balance inquiry by the beliefs on Internet banking use since the former is not only more risk involved but also more complicated in using than the latter. The objective of this study is to analyze the relationship between the use of two Internet banking services-fund transfer and balance inquiry-and the beliefs on Internet banking use-security risk, convenience and social Influence. For this purpose, we provide the research model for explaining the difference between balance inquiry and fund transfer in the degree of influencing by security risk, convenience and social influence and test it empirically by collecting data from surveying for 206 internet banking users. In result, we show validity of the suggested model by Partial Least Square(PLS) approach.

• Journal of Korea Society of Digital Industry and Information Management
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• v.6 no.4
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• pp.279-295
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• 2010

Technology development has reshaped not only the business environment but also financial service. The purpose of this study is to investigate the factors affecting customer's attitude and usage of Internet banking. Based on prior studies, this study identifies usefulness, ease of use, innovativeness, social influence, quality, cost as affecting factors of customer's attitude and usage of Internet banking. This study intends to do a comparison analysis the relationship between customer's attitude and usage of Internet banking by classifying Internet banking service into inquiry, transfer, and other service. Result shows that usefulness, quality, and cost are significantly related to the customer's attitude toward Internet banking service, but ease of use, innovativeness, and social influence are not. Even though customer's attitude was found to be significantly related to the use of Internet banking, the degree of it was different by service types inquiry, transfer, and other service in a row. It implicates that usage of Internet banking still centered on inquiry service.

• Convergence Security Journal
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• v.14 no.5
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• pp.65-74
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• 2014

Phishing scans through wired telephones have been evolving into smissing and pharming. While we use wire or wireless telephones, text messages, e-mails, and online-banking conveniently, the ways of hacking and phishing attacks are getting developed and various. This paper investigates the various aspects of attacks depending on the kinds of phishing and suggests general prevention measures. In addition, the user-oriented practical preventive measures and government-driven long term measures are proposed in this paper. Technological developments, short or long term preventive measures proposed by the government, and continuous public relations could be solutions since in a short time, it could be difficult to eradicate phishing scams evolving continuously. Besides, the internet media as well as SNS are great helps in promoting the preventives against phishing and smissing. Finally this paper asserts that the newly developed service technology should be made carefully without security problems.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2014.10a
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• pp.363-365
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• 2014

Internet baking, e-commerce, business processing, etc on smartphone handing could be possible in present days. Ambiguity between cyber and real life has made vulnerability on infrastructure, Gov't Service and National security by cyber terrorism. Especially, Lots of Infrastructure and Gov't Service based on Information Technology were exposed by Cyber terror. Legal system should be improved to keep from these threats. This paper proposed needs of cyber legal system by analyzing proposed cyber related code on Korean National Assembly, issue on Cyber Control Tower, National Cyber Security Industry and Human resource.

• The Journal of Society for e-Business Studies
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• v.19 no.4
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• pp.119-134
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• 2014

Financial companies are providing electronic financial transactions through a variety of user terminals for non-face-to-face services such as Internet banking, smart phone banking, or etc. However, in these services users' security awareness and the limitations of technical responses has frequently caused the financial loss so that fundamental protection measures are required from financial authorities. Accordingly, financial industry is planning and establishing systems that block unusual financial transactions by comprehensively analyzing and detecting user's electronic information, access information, transaction information, and so on in accordance with "Guide for building Unusual financial transactions detection system" to prevent the financial loss that happens in electronic financial transactions. In this paper, we analyze case studies of unusual financial transactions detection and prevention system that is built and operated in financial companies and current operating status and propose effects of the accident prevention and security measures later.

• Convergence Security Journal
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• v.15 no.5
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• pp.17-22
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• 2015

As financial deregulation policies implemented by the government, electronic financial service is improved but security concerns are increasing and ultimately weaken trust in the financial service. Electronic financial service becomes more and more dependant on the IT platform and the initiatives of access device is also gradually shift to that platform. As biometric sensor is mounted on the smartphone, structural change in the access device is coming. It must be a positive signs in terms of fintech development, in the other side, it can cause many problems such as weakness of regulation and ambiguity of principals of responsibility. So in this paper, by analysing this problem-the shift of service initiative-on the access device I'll propose the best way to the the legal amendments.

• The Journal of the Korea Contents Association
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• v.17 no.6
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• pp.32-38
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• 2017

Despite the opinion that certificate is useless, half of the population in Korea (approx. 35 million) get an certificate, and use it for internet banking, internet shopping, stock trading, and so on. Most users store their certificates on a usb memory or smartphone, and certificates or passwords stored on such storage media can be easily attacked and used to disguise as legitimate users. Due to these security problem of certificate, a various authentication technologies has been proposed such as smartphone owner authentication using SMS, and a personal authentication using biometric authentication. However, a safe technique is not presented yet without user password, and certificate. In this paper, I proposed a method to secure certificate/private key without a user password using a combination of USIM card and smartphone's information. Even if a hacker gets the user password, the certificate, and the private key, he can not use the certificate. User do not need to remember complex password which is a combination of alphabetic / numeric / special characters, and use his certificate safely.

• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.4
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• pp.231-247
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• 2009

With the growth of e-commerce banks make the best use of internet banking which can provide all sorts of financial services in cyber space and satisfy customers beyond traditional banking services which are cash reserve and loan based on retail. For survival of internet banking high quality of service should be provided to customers. For this, the attributes of service quality in internet banking should be identified first. The studies on scale of service quality in internet banking have been divided into two ways. While traditional way has focused on SERVQUAL, several researchers have developed scale of e-service quality. However, the dimension of e-service quality is applied from the traditional dimension of service quality. In this paper five dimensions of tangibles, reliability, responsiveness, assurance, and empathy based on SERVQUAL are used as scale of service quality in internet banking through reviewing previous studies. In addition, because service value is correlated to service quality, the dimensions of service quality can affect e-service value. The positive relationship among e-service value, customer satisfaction, and customer loyalty in online or offline service has been identified by previous studies. The purpose of this study is to identify the relationship among service quality, e-service value, customer satisfaction, and customer loyalty in internet banking. SPSS 12.0 is used to test validity and reliability of questionnaire items and correlation of variables and AMOS 4.0 is used to test the hypotheses. The results of this study show that the responsiveness, assurance, and empathy factors of service quality have a positive effect on service value and that the tangible and assurance factors have a positive effect on customer satisfaction. It also shows that e-service value affects positively customer satisfaction and loyalty. Customer satisfaction affects positively customer loyalty. Therefore, to enhance customer satisfaction and loyalty, service quality and value of internet banking should be improved through reinforcing customers' trust in internet service quality.

• Journal of KIISE:Computing Practices and Letters
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• v.12 no.6
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• pp.367-378
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• 2006

A mobile phone has became as a payment tool in e-commerce and on-line banking areas. This trend of a payment system using various types of mobile devices is rapidly growing, especially in the Internet transaction and small-money payment. Hence, there will be a need to define its standard for secure and safe payment technology. In this thesis, we consider the service types of the current mobile payments and the authentication method, investigate the disadvantages, problems and their solutions for smart and secure payment. Also, we propose a novel authentication method which is easily adopted without modification and addition of the existed mobile hardware platform. Also, we present a simple implementation as a demonstration version. Based on virtual machine (VM) approach, the proposed model is to use a pseudo-random number which is confirmed by the VM in a user's mobile phone and then is sent to the authentication site. This is more secure and safe rather than use of a random number received by the previous SMS. For this payment operation, a user should register the serial number at the first step after downloading the VM software, by which can prevent the illegal payment use by a mobile copy-phone. Compared with the previous SMS approach, the proposed method can reduce the amount of packet size to 30% as well as the time. Therefore, the VM-based method is superior to the previous approaches in the viewpoint of security, packet size and transaction time.