• The Journal of the Convergence on Culture Technology
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• v.10 no.3
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• pp.933-942
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• 2024

With the development of AI, Chat GPT, an artificial intelligence chatbot that appeared in 2022, is rapidly spreading to a wide range of people and expanding its usefulness. This study was conducted to examine college students' intention to continue using Chat GPT using a technology acceptance model. As a result of the study, all of Chat GPT's features had a positive effect on college students' perceived usefulness and perceived ease of use. However, among the features of Chat GPT, system quality and relative advantages did not directly affect the intention to continue using it. However, it was confirmed that it had an effect when perceived usefulness and perceived ease of use were mediated. The perceived usefulness and perceived ease of Chat GPT were verified to have a positive effect on the intention to continue using it.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.36 no.11C
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• pp.655-661
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• 2011

The transmission issues for the scalable video coding extension of H.264/AVC (H.264 SVC) video has been widely studied. In this paper, we propose an objective video-quality assessment metric based on no-reference for H.264 SVC using scalability information. The proposed metric estimate the perceptual video-quality reflecting error conditions with the consideration of the motion vectors, error propagation patterns with the hierarchical prediction structure, quantization parameters, and number of frame which damaged by packet loss. The proposed metric reflects the human perceptual quality of video and we evaluate the performance of proposed metric by using correlation relationship between differential mean opinion score (DMOS) as a subjective quality and proposed one.

• the Consultant
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• s.22
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• pp.130-143
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• 2005

• Journal of Korean Society of Transportation
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• v.25 no.5
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• pp.7-14
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• 2007

The purpose of this study is to investigate the differences between the service providers and the users of 3PL services, in their perceptions about the qualities. The results of analysis identified five elements of the quality of 3PL services: reliability, efficiency, tangibility, responsiveness, and timeliness. The perceived importance and satisfaction showed the significant differences between 3PL service providers and the clients for all of the five elements. With respect to importance, efficiency showed the largest cognitive difference. Timeliness appeared to be the most important element perceived by both the service providers and the users. In terms of satisfaction, responsiveness indicated the biggest cognitive difference. In addition, it was noticed that the clients' satisfaction levels were particularly low, with respect to responsiveness and efficiency. It must be a strategic task of the 3PL service provider to improve customer satisfaction by reducing those cognitive differences.

• KIPS Transactions on Computer and Communication Systems
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• v.7 no.9
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• pp.227-234
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• 2018

Guaranteeing the end-to-end delay deadline is an important issue for quality of service (QoS) of delay sensitive systems, such as real-time system, networked control system (NCS), and cyber-physical system (CPS). Most routing algorithms typically use the mean end-to-end delay as a performance metric and select a routing path that minimizes it to improve average performance. However, minimum mean delay is an insufficient routing metric to reflect the characteristics of the unpredictable wireless channel condition because it only represents average value. In this paper, we proposes a deadline-aware routing algorithm that maximizes the probability of packet arrival within a pre-specified deadline for CPS by considering the delay distribution rather than the mean delay. The proposed routing algorithm constructs the end-to-end delay distribution in a given network topology under the assumption of the single hop delay follows an exponential distribution. The simulation results show that the proposed routing algorithm can enhance QoS and improve networked control performance in CPS by providing a routing path which maximizes the probability of meeting the deadline.

• Proceedings of the Korean Information Science Society Conference
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• 2004.04b
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• pp.373-375
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• 2004

오늘날 소프트웨어의 발전이 급격히 진보됨에 따라 소프트웨어 시스템의 품질에 대한 요구가 증가하고 있다 특히. 완성된 시스템이 품질에 대한 요구를 만족시키는 시스템인지의 여부를 결정하는 아키텍처의 평가가 매우 중요하다 그러나 평가 과정에서 아키텍처에 대한 부적절하거나 모호한 표현으로 인해 광범위한 응용에서는 많은 제약이 따른다. 그러므로 본 논문에서는 소프트웨어 아키텍처를 평가하기 위해 준비하고, 실행하고. 완료하는 세 가지 단계 제시한다. 이들 단계를 수행함에 따라 품질 속성의 획득에 많은 영향을 주는 아키텍처의 설계 결정을 중심으로 체계적인 아키텍처 평가가 이루어질 수 있다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.5
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• pp.2157-2167
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• 2013

The current paper aims to analyze the influence of users' self evaluation of e-service quality and others' word-of-mouth(WOM) on customer satisfaction and revisit intention in a family restaurant web site. The research model includes the constructs of service quality, WOM, customer satisfaction, and revisit intention. This study examines the hypothesized model using data from 175 college students around the Seoul metropolitan area who have visited a family restaurant as well as used its web site during the last three months. The findings show that service quality has a significant impact on customer satisfaction and a full-mediation effect between WOM and customer satisfaction. In addition, customer satisfaction has a significant influence on revisit intention. Family restaurants need to have an effort to manage service quality factors and social influences such as online WOM in order to use a web site as a tool of customer relationship management.

• The Journal of the Korea Contents Association
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• v.17 no.12
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• pp.617-627
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• 2017

The purpose of this study was to investigate the effect of medical service quality perceived by general hospital inpatients on satisfaction and loyalty. Data were collected and analyzed through questionnaires of 310 hospitalized patients in general hospital in Gyeonggi-do. The main results of this study are as follows. First, the effect of medical service quality on satisfaction was statistically significant in procedural procedure, hospital life (doctor, nurse), employee friendliness, hospital environment and service satisfaction(p <.001). Second, the effect of medical service quality on loyalty was statistically significant in hospitalization (nurse), hospitalization (doctor), hospital environment and service loyalty(p <.05). Finally, the effect of inpatient satisfaction on loyalty was found to have a significant effect on satisfaction(p <.001). The higher satisfaction with medical service quality affects the loyalty, and it is an important factor in future re-hospitalization and recommendation of hospital to others. Therefore, management should establish policies on quality of medical service to improve the satisfaction and loyalty of hospitalized patients. It should be reflected.

• Journal of KIISE
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• v.43 no.7
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• pp.827-833
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• 2016

HTTP Adaptive Streaming (HAS) is a technique that adapts its video quality to network conditions for providing Quality of Experience. In the HAS approach, a video content is encoded at multiple bitrates and the encoded video content is divided into several video segments. A HAS player estimates the network bandwidth and adjusts the video bitrate based on estimated bandwidth. However, the segment scheduler in the conventional HAS player requests video segments periodically without considering TCP. If the waiting duration for the next segment request is quite long, the TCP connection can be initialized and it restarts slow-start. Slow-start causes the reduction in TCP throughput and consequentially leads to low-quality video streaming. In this study, we propose a TCP-aware segment scheduling scheme to improve performance of HAS service. The proposed scheme adjusts request time for the next video request to prevent initialization of TCP connection and also considers the point of scheduling time. The simulation proves that our scheme improves the Quality of Service of the HAS service without buffer underflow issue.

• Management & Information Systems Review
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• v.28 no.4
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• pp.175-197
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• 2009

Numerous researches related to internet shopping malls have been researched by numerous researchers. Such as, establishing criteria to evaluate service quality of electronic commerce, identifying factors affecting successful internet shopping mall operation, and examining relationships among the factors in electronic commerce based shopping mall needed to be focused on. However, most researches that have been undertaken only consider the service quality model or basic functional dimension. In accordance with this indispensability, the integrated structural relationship among variables, which are potentially inherent in customer's perception and affect personnel royalty on internet shopping mall needs to be acknowledged. The purpose of this study is to examine which factors should be able to facilitate performance of internet shopping mall. Based on the relevant literature, it has been empirically analyzed how corporate image, system quality, service quality and delivery quality affect customer satisfaction as well as customer royalty. The research's problem is that it was tested with data collected from 212 respondents. This study developed and empirically analyzed a model representing the relationship by using the Structural Equation Model. The major findings of this study are, firstly, that the higher corporate image is positively affecting the system quality and delivery quality. Secondly, the higher delivery quality is positively affecting the service quality. Thirdly, the higher service quality is positively affecting the customer satisfaction. Finally, the higher customer satisfaction is affecting the customer royalty.