• Title/Summary/Keyword: 인적 서비스

Search Result 526, Processing Time 0.021 seconds

Construction of Information System for Promoting Overseas Urban Development (해외도시개발 지원 종합정보시스템 구축방안)

  • Jeong, Yeun-Woo
    • Land and Housing Review
    • /
    • v.7 no.1
    • /
    • pp.9-18
    • /
    • 2016
  • This research aims to build a total information system that systematizes existing sporadic information, which may lead to revitalization and efficiency of overseas urban development. To achieve this, this study firstly analyses the current information systems for urban development in foreign countries and information from the private sector. The results show that the information system that operates in the domestic agencies, are less likely to involve the contents related to information sharing, social network building and business process. However, that used in agencies ordering the overseas urban development projects, mostly provides the information of professionals, project participants and their business. Second, this research selects the information to be provided by the integrated information system and proposes a data collection plan. The information, required to push forward urban development in abroad, is classified into seven categories. Third, this study establishes a target model of comprehensive information system and makes suggestions for institutional improvement. For doing this, it categorizes overseas urban development information, links to classified information, organizes the system into three stages to services through informational channels, and then suggests a target model. Furthermore, it proposes institutional improvement to achieve efficiency of information systems through a comprehensive review of the similar cases such as administrative system of architecture(Seumter) and land information system.

The Study on the Utilization of TPM program Affecting the Productivity Increase (TPM 프로그램의 활동요인이 경영성과에 미치는 효과)

  • Oh, Yon-Woo;Lee, Kee-Chai
    • Proceedings of the Korean Operations and Management Science Society Conference
    • /
    • 2005.05a
    • /
    • pp.969-974
    • /
    • 2005
  • TPM program, which is a methodology for improving the management results through the management innovation activity of a company, has been widely introduced in the field of a service industry as well as a manufacturing industry. The main purpose of this study is to present the theoretical model by the relationship between active factors of TPM program and management results for a productivity increase, and to investigate the direct and indirect effects on the management of a company through a parametric study. A questionnaire survey of 300 companies that presently utilize the TPM program has been conducted. In order to verify the validity and the reliability of the contents of the questionnaire survey, a confirmatory factor analysis has been done. A frequency analysis has also been performed to examine the characteristics of the respondent. The factor analysis and the frequency analysis were done by using SAS Ver. 8.2, and the verification of a research model was done by using LISREL Ver. 8.52. The active factors of TPM in the research model consist of 'an independent preservation', 'an individual improvement', 'a planned reservation' and 'an education & training'. Among those active factors, the individual improvement and the education & training significantly influence on the facility efficiency and the organization and personnel management. The organization and personnel management has a greater influence on the management results. Therefore, the education and training for employes is most important for the improvement of the management results through TPM program, and the individual improvement activity is also important.

  • PDF

Dynamic Interindustry Linkages Analysis of Human Resources Development in the field of Information Technology (정보통신분야 인력양성에 대한 동태적 산업연관분석)

  • Lee, Jung-Mann;Cho, Sang-Sup
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.12 no.4
    • /
    • pp.1621-1627
    • /
    • 2011
  • This study investigates both backward and forward multipliers of human capital in the field of information technology in order to evaluate human resources programs which were executed in the public sectors. Dynamic interindustry linkages analysis was employed as a methodology after classifying human capitals related to information technology into 9 industries. First, empirical findings showed that there are economic externalities in the IT HRD programs when the formation of human capital increases with more investment in them. Second, another finding was that the effect of HRD programs could be powerful when HRD programs were closely connected with R&D programs, showing that R&D programs among IT HRD programs have huge backward linkage effect. In addition, IT service sector has its own spill-over effect to other industries. Third, however, small budget and one off HRD programs should be considered as a negative price synergy effect. Finally, overall economic feasibility of IT HRD programs turned out to be excellent with consideration of their own economic direct and indirect effect.

SNS disclosure of personal information in M2M environment threats and countermeasures (M2M 환경에서의 SNS 개인정보 유출 위협 및 대응방안)

  • Go, Jun-Young;Lee, Keun-Ho
    • Journal of the Korea Convergence Society
    • /
    • v.5 no.1
    • /
    • pp.29-34
    • /
    • 2014
  • It appeared with the development of IT skills to help the social network SNS(Social Network Service) on the online form. Many people around the world and in the business environment changes is the emergence of social networks are bringing. And the rapid development of the idea, but are insignificant for the security threats that are used by many people in many companies, and social network services. In addition, although it is true that this connection is increased from the number of mobile machines to the development of M2M, that is not recognized for that vulnerability. To evaluate and identify vulnerabilities against security threats and countermeasures for the SNS access the social network on the M2M After looking for privacy and in the present.

A Study on the Influence of Emotional Labor and Social Support on Airline Call Center Agent Burnout (항공사 콜센터 상담원의 감정노동과 사회적 지원이 소진에 미치는 영향 연구)

  • Kwon, Mi-Kyung;Yoon, Sun-Young
    • Journal of Advanced Navigation Technology
    • /
    • v.15 no.5
    • /
    • pp.808-822
    • /
    • 2011
  • In the subject experiment of this paper, contrary to the existing thesis about the emotional labor of people in the face-to-face service industry, I have chosen call center agents as they are primary first point of contact with customers in the airline industry. The main purpose of this experiment is to understand the relationship in between workplace burnout and emotional labor. In this study, I have investigated the following concepts; the effect of mediation on emotional labor, the different levels of emotional labor, and recommendations for improvement of competitive power to the call center agent as a member of the organization. The main results of experiment are as follows. First, the emotional labor given by the airline call center agents affects the rate of burnout. Second, support from workplace superiors showed that mediation had an effect on the relationship between emotional labor and burnout, however support from co-workers had no effect whatsoever. It is hope that this paper would supply information to give a competitive edge for airline call centers and their agents.

A Design and Implementation of Virtual Grid for Reducing Frequency of Continuous Query on LBSNS (LBSNS에서 연속 질의 빈도 감소를 위한 가상그리드 기법의 설계 및 구현)

  • Lee, Eun-Sik;Cho, Dae-Soo
    • Journal of the Korea Institute of Information and Communication Engineering
    • /
    • v.16 no.4
    • /
    • pp.752-758
    • /
    • 2012
  • SNS(Social Networking Services) is oneline service that enable users to construct human network through their relation on web, such as following relation, friend relation, and etc. Recently, owing to the advent of digital devices (smart phone, tablet PC) which embedded GPS some applications which provide services with spatial relevance and social relevance have been released. Such an online service is called LBSNS. It is required to use spatial filtering so as to build the LBSNS system that enable users to subscribe information of interesting area. For spatial filtering, user and tweet attaches location information which divide into static property presenting fixed area and dynamic property presenting user's area changed along the moving user. In the case of using a location information including dynamic property, Continuous query occurred from the moving user causes the problem in server. In this paper, we propose spatial filtering algorithm using Virtual Grid for reducing frequency of query, and conclude that frequency of query on using Virtual Grid is 93% decreased than frequency of query on not using Virtual Grid.

Exploring Practice Tasks and KSA of Korean Social Worker : Strategics for Developing Training Contents. (사회복지사 훈련프로그램의 내용개발을 위한 직무분석: 종합사회복지관의 종사자 훈련에 대한 적용)

  • Cho, Sung-Woo
    • Korean Journal of Social Welfare
    • /
    • v.59 no.2
    • /
    • pp.115-142
    • /
    • 2007
  • This study aimed to explore social work practice tasks and KSA(Knowledge, Skill, Ability) that are being used most frequently in practice field so that developing contents of training program for social worker. The participants in this study included 340 social worker in community welfare center nationwide and exploratory statistical methods were used. The specific result were as follows: 1.social work service was classified four dimensions(direct service, community service, organizational strategic and human resource management, and indirect service). 2.In each dimension, important practice tasks were screened. 3.Basic KSA of social worker that were needed to perform these tasks successfully were screened. On basis of these results, this paper provided some practical strategics for developing training program.

  • PDF

Usefulness of Six emoticon newly adapted to facebook (페이스북 새로 도입된 6가지 감정의 유용성)

  • Park, Jung-Hoon;Kim, Seung-in
    • Journal of Digital Convergence
    • /
    • v.14 no.9
    • /
    • pp.417-422
    • /
    • 2016
  • Rapid growth of internet utilization consequences in an expansion of individual's social networks via SNS. Recently, Facebook has added six different emotion buttons reflecting suggestions claiming that "Like" button is limited, and thus must be improved. Regarding to how well newly updated six different emotion buttons were utilized, a survey that inquires the usefulness and usability of buttons for further improvement in service was conducted to 35 Facebook users of 20's and 30's, the most active ages with frequent usages. As a result, users responded with negative attitudes considering expression of six different emotions in Facebook, and exhibited less frequent usages of the service. According to respondents, the emotion expression service would lead better approachability if Facebook suggests simpler emotion expression, for example, two emotion buttons rather than current six buttons.

Exploration on Secondary Education Undergraduates' SNS Communication Patterns and Perception : Focused on KAKAOTALK (사범계 대학생의 SNS 소통 행태 및 인식 탐색 : 카카오톡을 중심으로)

  • Park, Sun-Hee;Kim, Sung-Mi
    • Journal of Digital Convergence
    • /
    • v.16 no.10
    • /
    • pp.27-37
    • /
    • 2018
  • The purpose of this study is figure out secondary education undergraduates' communication patterns and perceptions of use in KAKAOTALK, one of the most frequently used Social Network Service(SNS). The mixed method research was conducted of survey about 86 students and in-depth interview 10 of them. The chief implication of research showed that it has been firstly functioning them to sustain public and private network and to be an universal tool of expression their opinion, idea, themselves, however, they still regard face-to-face communication important. Secondly, they think that KAKAOTALK is a part of their everyday lives and regarded a communication space to freely express themselves and to adjust and manage their image. Thirdly, they psychologically solved their loneliness and were encouraged, moreover, the contents of communication were different according to usd of public or private team chat room. It needs a follow-up study comparatively to analyze other generation's cognitive psychological values in SNS and to suggest digital culture literacy guideline.

A Study of the Structural Relationship of Corporate e-Learning in Quality, Users' Learning Characteristics and Customer Orientation in Hotel Industry (호텔 e-Learning의 품질 및 사용자 학습특성과 고객지향성과의 구조적 관계에 관한 연구)

  • Ji, Yun Ho;Park, Tae Soo;Kim, Minsun;Moon, Yun Ji
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
    • /
    • 2013.10a
    • /
    • pp.575-577
    • /
    • 2013
  • The research was aimed at the hotel industry's employees in order to test the efficiency of e-Learning, which is emerging as the alternative training system to the conventional one. The independent variables are the quality of e-Learning, including the qualities of the system, contents, and service of e-Learning, and the learning characteristic factor, including the quality factor of e-Learning, the self-efficacy of the user, learning motivation, and the flow of learning. Furthermore, the intervening variables are its perceived usefulness and the satisfaction factor of the user known as the so-called utility of e-Learning, continuous intention to use in terms of efficaciousness, and the spread of education and training. The dependent variable is customer orientation, known as the ultimate efficaciousness of corporate e-Learning.

  • PDF