• Korea Trade Review
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• v.43 no.6
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• pp.161-192
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• 2018

The hotel industry in China has shown great growth both in terms of quantity and quality, but management of the most important element of the success of the hotel company is still not enough. The purpose of this study is to investigate the effects of emotional intelligence including self emotional appraisal, others' emotional appraisal, regulation of emotion, use of emotion on Chinese hotel employees' resilience to improve job satisfaction, organizational commitment, and to reduce turnover intention. Also, the relationship between job satisfaction, organizational commitment, and turnover intention was investigated. In order to analyze this, we surveyed 322 employees of Shanghai 4, 5star hotel in China. Empirical analysis showed that self emotional appraisal, regulation of emotion, and use of emotion of Chinese hotel employees had a positive effect on resilience, but others' emotional appraisal did not affect resilience. In addition, the resilience showed a positive effect on job satisfaction and organizational commitment, but not on turnover intention. Also, job satisfaction has a significant negative effect on organizational commitment and turnover intention, and organizational commitment has a significant negative impact on turnover intention. This study aims to provide a better understanding of emotional intelligence and resilience, and to provide effective management of human resources management.

• Korean Public Administration Review
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• v.47 no.1
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• pp.201-237
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• 2013

본 연구는 효율적 인적자원관리의 실행과 유지에 있어서 '일과 삶 균형(WLB: Work-Life Balance)' 정책의 중요성을 이론적·실증적 접근방식으로 규명하고자 하였다. 특히 본 연구에서는 WLB 정책을 유연근무제, 친가족정책, 개인신상지원 프로그램 등 3가지 차원으로 구분하여 제시하였으며, 분석대상을 공공조직과 민간조직으로 구분하여 기존 연구와의 차별화를 도모하였다. 연구모형 개발과 가설검증을 위해 제3차 여성가족패널(KLoWF) 자료를 바탕으로 WLB 정책과 정책 부합성, 직무만족도, 이직의도 간의 관계를 분석하였으며, 설문조사를 통한 양적 분석의 한계를 보완하기 위하여 공공조직 및 민간조직 여성 근로자와의 심층 인터뷰를 통한 질적 분석을 병행하였다. 분석결과, WLB 정책과 조직 효과성 간의 관계에 있어 공공조직과 민간조직 간의 유의미한 차이가 있음을 확인할 수 있었으며 심층 인터뷰를 통해 이러한 결과가 공공조직과 민간조직의 상호 이질적인 조직 문화, 제도, 구조적 특성에 기인하고 각 영역 구성원들의 서로 다른 욕구 및 동기 유발 체계에 의한 것임을 발견할 수 있었다. 이러한 분석결과를 바탕으로 본 연구에서는 각각의 조직 특성에 맞는 수요자 친화형 WLB 정책 구축의 필요성을 제안하고, WLB 정책 시행 측면의 문제점 및 개선방안 등을 제시하였다.

• Culinary science and hospitality research
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• v.16 no.5
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• pp.37-49
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• 2010

The purpose of this study is to examine how the workplace bullying recognition level of an employee in Korean foodservice industry, which more strongly depends on human services than other industries, influences on job satisfaction and turnover intention. To this end, we collected 250 samples of employees working in the kitchen of family restaurants. Among the collected 250 sample, 241 samples were usable for the analysis excluding 9. The result is as follows. Firstly, there is a difference in average of satisfaction in work according to each group of causes to recognize workplace bullying. That is, the group which vaguely recognizes bullying as for threat to professional status and isolation, and psychological harassment shows higher satisfaction in work than the group which recognizes the bullying well, which is statistically significant. The latter demonstrates more turnover intention than the former. Secondly, the research examining the effects of the causes of workplace bullying over the employees' satisfaction in work and turnover intention shows the following result. The causes to recognize workplace bullying of the employees have a negative effect(-) on job satisfaction on the whole. The causes to recognize workplace bullying of the employees have a positive influence(+) on turnover intention. In conclusion, manager in foodservice industry will need to provide employees with the environment which can help staff improve cooperation, unity and solidarity within the organization.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.9
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• pp.4359-4367
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• 2013

The purpose of this study was to examine the influence of the self- regulation of paramedics on their job satisfaction and turnover intention. The subjects in this study were 300 paramedics who worked at general and larger hospitals. A survey was conducted for about four months from May 6 to August 30, 2012. As for data analysis, the statistical package SPSS WIN 18.0 was employed to make a frequency analysis, and the reliability of the instrument used was checked. A factor analysis was made, and a correlation analysis was carried out to look for connections between the variables, and a multiple regression analysis was utilized. Concerning the general characteristics of the respondents, many of the respondents were female, in their 20s, unmarried and received junior-college or higher education. Self-regulation had a very close correlation to job satisfaction and turnover intention, and self-regulation affected the subfactors of job satisfaction. Self-regulation exerted an influence on job satisfaction and turnover intention. The findings of the study are expected to suggest how to boost the job satisfaction of paramedics to step up the development of the organization that they belong to.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.253-263
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• 2018

This paper examined the U-shape curvilinear relationship between team level conflict management and individual level turnover intention by using exit-voice theory, bandwagon effect, and social loafing theory. In addition to the non-linear relationship between team-level conflict management and individual-level turnover intentions, we also examined how trust in leaders has a moderating effect on this relationship. The samples were collected from a South Korean manufacturing company with 331 team members from 48 teams and items were measured twice to avoid common method biases. The intercepts-as-outcomes model of hierarchical linear modelling was conducted to verify the hypothesis. Results supported the cross-level curvilinear hypothesis which indicated that employees' turnover intention sharply decreased if the activeness of group conflict management was small and increases slightly, but this tendency moderated as activeness increases. After passing the lowest point, their turnover intention increased in the end. However, the moderation effect of trust in leader on this relationship was not statistically significant and hypothesis 2 was rejected. This paper explained the effects of group dynamics of conflict management on individual turnover intention. Such evidence may elucidate the importance of managing the social loafing behavior on conflict management process. This paper examined the sequential, multi-level, and curvilinear relationship between conflict management and turnover intention. Organizations and managers will benefit from avoiding the human resource loss by managing the conflict management process.

• Journal of Korea Entertainment Industry Association
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• v.15 no.2
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• pp.203-212
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• 2021

The research purpose is analyzing the relationship between the distributive justice and turnover intention of the workers in community rehabilitation centers. This study also examines the mediating effect of job satisfaction between the distributive justice and the turnover intention. For this purpose, the survey was conducted to workers of 14 community rehabilitation centers in Daejeon and Chungnam area, and the 365 data were used for analysis. The results of analysing as follows: 1) the distributive justice of the workers in community rehabilitation centers effected the turnover intention negatively and the job satisfaction positively. In addition, the partial mediating effect of job satisfaction was proved between the distributive justice and the turnover intention. The analysis results show that the distributive justice is the important independent variable of the turnover intention and the job satisfaction is the important parameter between the two variables. According to these analysis results, several suggestions were made to reduce the turnover intention of the workers being engaged in community rehabilitation centers in terms of the improving their distributive justice and job satisfaction.

• Journal of Convergence for Information Technology
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• v.12 no.5
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• pp.183-193
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• 2022

The purpose of this study is to analyze the effect of black consumer behavior perception on the anger expression and turnover intention of beauty workers. For data collection, the final 392 copies were used by distributing questionnaires to 400 people for three months from November 1, 2021 to January 31, 2022, centering on beauty service workers in Seoul, Gyeonggi, and Incheon. For data analysis, SPSS 25.0 program was used. Frequency analysis was performed to identify demographic characteristics, and factor analysis and reliability analysis were performed to understand the validity of the measurement tool. Correlation analysis, A regression analysis was performed. As a result of the analysis, the transient and deterrence of black consumers had a positive (+) effect on anger expression, anger suppression, and turnover intention, and anger expression and anger control had a positive (+) effect on turnover intention. Therefore, it is necessary to raise excessive problems of black consumers or eradicate forced services, and it is believed that proper customer response methods and programs for stress relief should be provided by members.

• Journal of Korea Society of Industrial Information Systems
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• v.28 no.4
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• pp.45-58
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• 2023

In a world of uncertainty and complexity, leadership is essential to lead collaborative and positive interactions among employees. In other words, if members share opinions and work through voluntary leadership, they will respond more effectively to uncertain challenges and get closer to the targeted management performance. Therefore, in this study, we would like to elucidate the importance of shared leadership, which has recently become an issue. We will examine the impact of shared leadership on team efficacy, team organizational citizenship behavior, and turnover intention. A survey was conducted among members working in a team organization in Busan, and the results were as follows. First, the effects of shared leadership on team efficacy were found to have significant positive(+) effects, such as the hypotheses set at planning and organizing 0.202(C.R.=2.853), problem solving 0.463(C.R.=5.620), support and caring 0.237(C.R.=3.326), and development and mentoring 0.366(C.R.=5.132), respectively. Second, the effects of team efficacy on team organizational citizenship behavior and turnover intention were 0.545(C.R.=5.895) and -0.143(C.R.=-0.817), respectively, and team efficacy was found to have a positive(+)positive(+) effect on team organizational citizenship behavior, but team efficacy did not have a significant effect on turnover intention.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.20 no.1
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• pp.95-104
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• 2010

As the information security industry has developed and its proportion in the national economy has increased, the demand for the information security manpower also has expanded. With the frequent turnovers of the information security professionals within the industry and between other industries, it is essential to investigate the causes of turnovers for the efficient human resource management and furthermore the sustainable growth of the industry. This study aims to analyze the factors affecting the information security professionals' turnover intention. We reviewed related researches to select the turnover causes that affect the turnover intention and tested the relationships between the turnover causes and the turnover intention. Human resource managers can use the results of this study to maximize the performance of the organization through the reasonable turnover management of information security professionals.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.19 no.3
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• pp.33-42
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• 2011

This study focused to find the main factors causing job stress to ROKAF pilots and of which factors affects to turnover intention. As a results, the factors of job stress are job characteristics, over loaded ground work, payment, promotion and employee benefits & service system. All of these 5 factors are positively related to the causes of a pilot stress. Among the job stress factors, payment, promotion and over loaded ground work are positively related as the same order. But, job characteristics and employee benefits & service system are not. Even though ROKAF pilots are stressed by annual requirement and night flying, and also are stressed by unfulfilled welfare, those two stress factors are not related to the turnover intention.