• Title/Summary/Keyword: 이직연구

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A Study on Factors Affecting Retractation of Turnover Intention of Customer Center Counselor (고객센터 상담원의 이직의도 철회에 영향을 미치는 요인 연구)

  • Lee, In-Seok;Bae, Jae-Hong;Shin, Ho-Young
    • Journal of Digital Convergence
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    • v.18 no.1
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    • pp.333-342
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    • 2020
  • In this study, an interview survey was conducted for three months by a counselor who had experience of retractation of turnover intention to find out what factors played an important role in retractation of turnover intention. The results found that task shift, motivation, self-efficacy, and emotion control were the major factors in the retractation of counselor's turnover intention, while superior support and colleague support did nop affect. Among them, emotion control and task shift had more influence on retractation of turnover intention than other factors. The results of this study are expected to maximize the stabilization of the organization by lowering the turnover rate of counselor in the customer center department becoming more important in the enterprise and to provide an important theoretical basis for studies related to retractation of customer center counselor's turnover intention.

A Theoretical Model of Executive Voluntary Turnover (기업내 임원의 자발적 이직에 관한 이론적 모형)

  • Choi, Dongwon
    • Journal of Digital Convergence
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    • v.19 no.8
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    • pp.173-184
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    • 2021
  • For the current organizations, retaining executive members is one of the most important functions of human resource management. Given that importance, although executives' mobility becomes prevalent, most prior studies tended to focus on involuntary turnover of executive members. To fill this gap, the current theoretical paper suggests a model of executive voluntary turnover, drawing on the lierature of employee mobility and entrepreneurship. First, running a new business as a CEO negatively affects prior-firm performance, but collaboration between two firms mitigate the negative association. Second, spin-off positively affects prior-firm performance, but this is weakened as spin-off firm performance decreases. Finally, moving to a competitor negatively, while moving to a collaborator positively affects prior-firm performance.

A Study on the Effect of Social Worker's Job Stress on Turnover Intention and Work Exhaustion (사회복지사의 직무스트레스가 이직의도와 업무소진에 미치는 영향 연구)

  • Park, Eun Ju;Kang, Min Jung
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.1
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    • pp.205-211
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    • 2023
  • The purpose of this study is to identify what factors actually affect the turnover intentions of social workers. It is an important task to grasp the factors of turnover of the social worker through empirical analysis because the high turnover rate of social welfare workers in Korea has a negative influence on their organization and ultimately impedes the stable delivery of social welfare services. This study used the results of analyzing 100 social workers in social service companies. In fact, the data used in this study were statistically analyzed only for 82 subjects, except for 18 subjects who did not respond to the variables used. As a result, the general effects of job stress on job turnover and job exhaustion were examined as much as possible. We examined the effect of job stress, an independent variable, on the turnover and exhaustion of social workers. Specifically, job stress was divided into role, organizational, and relationship, and it was found that role - related factor job stress only affected social workers' turnover intention significantly. In addition, the relationship-related affected the exhaustion of the social worker. Therefore, in order to reduce the exhaustion of the social worker, the desirable direction to reduce the stress of the relationship-related factor should be sought.

The Influencing factors on the General Hospital Nurses' Turnover Intention (종합병원 간호사의 이직의도에 미치는 영향 요인)

  • Kim, So-Yeon;Cho, Hae-Kyung
    • Journal of the Korea Convergence Society
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    • v.11 no.9
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    • pp.417-424
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    • 2020
  • The purpose of this study was to find factors affecting on emotional intelligence, career plateau, nursing work environment on the turnover intention among general hospital nurses. The data were analyzed by SPSS/SIN 22.0. Negative correlations were turnover intention and nursing work environment(r=-.397, p<.001), turnover intention and emotional intelligence(r=-.112, p=.033). Positive correlations were turnover intentions and career plateau(r=.352, p<.001). Factors affecting on turnover intention were career plateau and nursing work environment. The career plateau and nursing work environment explained 21.1% of turnover intention. These results can be used as a basis for reduce the turnover intention.

The effects of workplace bullying on turnover intention in hospital nurses (간호사의 직장 내 괴롭힘이 이직의도에 미치는 효과)

  • Kim, Hyun-Jung;Park, Dahye
    • Journal of Digital Convergence
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    • v.14 no.1
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    • pp.241-252
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    • 2016
  • The purpose of the study is to investigate the effects of workplace bullying of turnover intention in hospital nurses. The subjects were 500 nurses in general hospitals. Data were collected by self-administered questionnaires which were gathered March 1 to 20 in 2014. and analyzed by hierarchical multiple regression. In conclusion, turnover intention shows the positive correlation with workplace bullying while indicating the negative correlation with nurses' work environment, emotional intelligence and job satisfaction. Also, the workplace bullying had a significantly positive effect on turnover intention. The nurses' work environment, emotional intelligence and job satisfaction had negative effects on turnover intention. The job satisfaction was the mediating effect on the workplace bullying in turnover intention. The results of the study showed the importance of workplace bullying, nurses' work environment, emotional intelligence and job satisfaction in explaining turnover intention of nurses. The convergence programs to prevent workplace bullying should be developed and implemented to the nursing organization.

Differences of Turnover Intention by Moral Distress of Nurses (간호사의 도덕적 고뇌 정도에 대한 이직의도의 차이)

  • Cho, Hang Nan;An, Minjeong;So, Hyang Sook
    • The Journal of the Korea Contents Association
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    • v.15 no.5
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    • pp.403-413
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    • 2015
  • The purpose of this study was to examine the degree of moral distress and turnover intention in nurses. Participants were 129 nurses working at a university hospital. Data were collected using a structured questionnaire survey from July 1 to August 8, 2014. Total mean score of moral distress was 3.18 and that of turnover intention was 3.20. There was a statistically significant differences on turnover intention between the group with high moral distress and the group with low moral distress (t = -2.11, p = .037). Further researches are needed to develop and provide ethics education program and moral distress management program to reduce the degree of moral distress of nurses in nursing practice.

The Effect of the Beauty salon worker's emotional labor, job stress, job burnout and social support on turnover intention (미용실 종사자의 감정노동, 직무스트레스, 직무소진 및 사회적 지지가 이직의도에 미치는 영향)

  • Yoo, Eun-Ju;Shim, Sun-Nyu;Kim, Soon-Ku
    • Journal of Digital Convergence
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    • v.12 no.12
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    • pp.427-439
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    • 2014
  • This study analyzed the effects of job stress, job burnout, and social support on turnover intention for beauty salon workers in Busan. First, the younger, the higher levels of emotional labor; the younger, the lower education levels, the shorter career, and the lower position, the higher job stress and the higher job burnout; and the younger, the lower education levels, and the fewer days off, the higher turnover intention. Second, directors, designers and the staff had emotional labor, job stress, job burnout, and social support associated with turnover intention. Third, owners and designers had their turnover intention in general affected by emotional control, role stress, supervisor support, and colleague support and had their workplace-related turnover intention affected by emotional control, role stress, colleague support, and depersonalization, while the staff had their turnover intention in general and workplace-related turnover intention affected by supervisor support, colleague support, and depersonalization and had their job-related turnover intention affected by supervisor support.

A Convergence Study about Influences of Emotional Intelligence and Job Embeddedness on Turnover Intention in General Hospital Nurses (종합병원 간호사의 감성지능과 직무배태성이 이직의도에 미치는 영향에 관한 융합연구)

  • Song, Min Jung;Choi, So Young
    • Journal of the Korea Convergence Society
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    • v.8 no.2
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    • pp.83-89
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    • 2017
  • The purposed of this study was to identify the factors that affect turnover intention in general hospital nurses. The study subjects were 110 general hospital nurses agreed to participate and understand the purpose of the study. The collected data were analyzed using SPSS WIN 18.0 program. The mean score of emotional intelligence was 3.51 points, and the mean score of job embeddedness was 3.09 points, and the mean score of turnover intention was 3.61 points. Emotional intelligence and turnover intention had a negative correlation, job embeddedness and turnover intention had a negative correlation and emotional intelligence and job embeddedness had positive correlation. The factor with the largest effect on turnover intention was job embeddedness (${\beta}$=-.298, p<.001). The explanatory power of job embeddedness on turnover intention was 21.0%. Therefore, we propose the implementation of a study to develop and apply nursing intervention programs to improve job embeddedness.

Testing the research model predicting the turnover intention among salespersons (영업사원의 이직의도 예측 모형 검증: 대안적 회사 매력도의 영향)

  • Chun, Kwang-Ho;Chang, Jae-Yoon
    • Proceedings of the Korean Association for Survey Research Conference
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    • 2005.12a
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    • pp.221-245
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    • 2005
  • This research introduced the concept of 'alternative attractiveness' derived from the social exchange theory to the research model predicting turnover intention among salesforce. By doing so, we tried to broaden the understandings of relationship between salesperson job attitude and salesperson behavior. We collected and analysed the data from the survey on the 178 salespeople employed at the life insurance companies. We found the alternative attractiveness to be a significant antecedent of the turnover intention. Specifically, the more attractive the alternative the greater the intention of turnover. However, we also found that the salesforces are less attracted to the alternative if they are more satisfied with their jobs. Finally, this research can be a seminary work with the relational perspective for the studies of salesforce management.

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Managing workplace diversity and employees' turnover intention: The mediating role of perceived organizational support (조직 내 다양성 관리와 종업원의 이직의도: 지각된 조직후원인식의 매개효과를 중심으로)

  • Kim, Hye Kyoung;Lee, Ung Hee
    • Journal of Digital Convergence
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    • v.12 no.10
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    • pp.145-156
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    • 2014
  • The main purpose of the study was to examine the structural relationships among workplace diversity management, employees' turnover intention, and perceived organizational support in the Korean business context. The mediating effect of perceived organizational support on the relationship between workplace diversity management and turnover intention was also explored. The major findings are as follows: First, no direct relationship was found between workplace diversity management and employees' turnover intention. However, workplace diversity management positively impacted perceived organizational support. Third, perceived organizational support was found to be negatively related with employees' turnover intention. Finally, the results showed that perceived organizational support played a mediating role in the relationship between workplace diversity management and turnover intention.