• Journal of the Korean Society for information Management
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• v.39 no.2
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• pp.61-86
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• 2022

The purpose of this study is to investigate the effect of learning space Servicescape on the user satisfaction level and continuance intention and to identify moderating effect of the learning activity. The six Servicescape factors are selected after literature review and in-depth interviews; cleanliness, comfort, convenience, aesthetics, accessibility, and flexibility. The online survey is given to the university students at four-year private universities in Seoul metropolitan area. The result shows that among the learning space Servicescape factors, cleanliness, comfort, convenience, and accessibility have a significant impact on the user's satisfaction and the user's satisfaction response determines the continuance intention to the learning space. It is also found that the factors of cleanliness and comfort have a negative moderating effect on user satisfaction. This study implies that the result provides methods to develop the space arrangement for university libraries that provide the better-support to students' learning experience.

• Journal of the Korean Society for information Management
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• v.36 no.1
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• pp.31-52
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• 2019

The purpose of this study is to apply the Servicescape, which is used to measure the spatial services in marketing, to the studies on university libraries, in order to identify the influence of the library spaces and facilities on the satisfaction and continuance intention of the users of university libraries. For this purpose, questionnaires and in-depth interviews were conducted for users in ten private universities located in Seoul. Servicescape factors of the libraries showed that cleanliness, comfort, aesthetics, and convenience had a significant influence. Of these, convenience turned out to have the highest level of influence upon satisfaction, followed by cleanliness, aesthetics, and comfort. Descriptive statistical analysis showed whether there were significant differences in satisfaction and continuance intention based on the differences in the characteristics of the samples. Findings show that it would be necessary to provide spaces that can accommodate the various functions of a university library; seek advancement of the services; and develop the spaces of a library in consideration of cleanliness, comfort, aesthetic, and convenience. This study introduced the concept of Servicescape for the first time in the field of library and information science. This study implies that the results assist a more detailed analysis for the Library as Place dimension of LibQUAL+, and provide a new guideline for practitioners who design library spaces.

• Journal of the Korean Society for information Management
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• v.40 no.4
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• pp.229-257
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• 2023

This study aims to understand students' perceptions of the spatial characteristics of school libraries when they use them for reading. We selected a set of spatial characteristics by reviewing the literature and conducting a preliminary investigation. Then, we examined how students perceived the importance of and how satisfied they were with each characteristic. In addition, we investigated how students' perceptions differ by the library uses and reading-related activities. We also studied whether the satisfaction of school library users affects their continued use of the libraries. We also verified whether school library user satisfaction is an intervening variable in continued-use intention, which is affected by spatial characteristics perception. We conducted a survey of 342 students from four middle schools. The analysis of the survey outcomes shows differences in library use due to spatial characteristics such as convenience, communicability, diversity, and safety. Factors such as communicability, comfortability, and ambience affected user satisfaction positively. Both aesthetics and communicability also positively influenced the continued-use intention. Furthermore, we identified that communicability, comfortability, and ambience eventually impacted the continued-use intention via user satisfaction, an intervening variable. The significance of this study is that it considered the direction of the school library to support students' reading by regarding the school library as a space for reading.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.9 no.4
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• pp.113-122
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• 2010

Research and development related to advanced railway systems is currently underway presently to promote the maintenance and economic feasibility of subways, and the aim of such research and development is to enhance the functionality, passenger convenience, system safety and reliability assurance of the subway. In this situation, a study that predicts the effect that the development of such an advanced railway system would have on subway users is required. To this end, this study derived willingness to pay and decision factors with the introduction of an advanced railway system after surveying passengers who use subway lines 1~8. The Price Sensitivity Method (PSM) was applied to derive the willingness to pay in relation to user convenience (operating speed, ride comfort, safety, comfort, security and informativeness) with the introduction of an advanced railway system. In addition, willingness to pay and decision factors were examined after explaining the effects of introducing an advanced railway system in detail to subway users. Through the analysis, it was found that willingness to pay amounted to a premium of 148 won ~ 161 won with the introduction of an advanced railway system, and that this was affected by factors such as gender, frequency of use, satisfaction with comfort, and satisfaction with security.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.10
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• pp.5274-5280
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• 2013

The aim of this study is to analyze the general satisfaction of the commercial areas near Cheonan central bus terminal and the rail-station and to extract various environmental factors of the city center which give effect to the user satisfaction of commercial area. As the result of the analyses, the environmental factors of the city center make a difference between the commercial areas of Cheonan central bus terminal and of the station in the aspects of user satisfaction. The user satisfaction of the commercial areas is appeared highest in 'comfort of walking environments' and 'convenience of commerce business transaction' which were environmental factors of the city center. For reactivation of the commercial area near Cheonan rail-station are needed improvement of walking environments and relocation of facilities as complex mall and bank etc.

• Journal of Korean Society of Transportation
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• v.31 no.5
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• pp.48-59
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• 2013

Normally the benefits concerned in the feasibility study for highway constructions are travel time saving, vehicle operation cost, etc. which can be calculated using the simulation tool(EMME3). However, there must be extra benefits of driving amenity improvement that drivers can perceive through decreasing driving fatigue and improving driving comfortability. In this study, the definition of driving amenity was established and a method of estimation for the benefit of driving amenity improvement was developed. Highway type (urban/rural highway) and highway density was considered to estimate the driving amenity. And Double-bounded Dichotomous Choice among Contingent Valuation Method(CVM) was applied to survey the willingness-to-pay of drivers when highway density decreases. Finally the value of driving amenity was estimated using the results of survey and logit medel. As the existing highway density is high, willingness-to-pay increases in both urban and rural highways. Even though the changing rates of highway density are same, willingness-to-pay is different based on the existing highway density.

• Journal of Korean Library and Information Science Society
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• v.43 no.1
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• pp.261-285
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• 2012

The purpose of this study is to confirm that the user benefit criteria can be applied as the user benefit criteria of children's libraries by examining the theoretical validity of the user benefit criteria and furthermore, by clarifying and verifying the mutual relation between the user benefit criteria and the child development area. For such a purpose, this study collected data from 247 users of children's libraries in the country and collected data was analyzed using the structural equation modeling. The result of analysis is as follows. First, the relation between physical development and behavioral facilitation, emotional development and physiological maintenance, cognitive development and perceptual maintenance, and the development of social skills and social facilitation was appropriate. Second, usability, safety and diversity was valid as an index of behavioral facilitation, self-esteem, amenity and peacefulness was valid as an index of physiological maintenance, esthetic sense, dynamics and flexibility was valid as an index of perceptual maintenance, and leisure, communication and territoriality was valid as an index of social facilitation. Third, children who prefer physical development prefer the benefit of behavioral facilitation, children who prefer emotional development prefer the benefit of physiological maintenance, children who prefer cognitive development prefer the benefit of perceptual maintenance and children who prefer the development of social skills prefer the benefit of social facilitation.

• Journal of Korean Society of Transportation
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• v.20 no.7
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• pp.135-142
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• 2002

본 연구에서는 2개의 사례지구에 대한 설문조사를 통해 서비스평가 구조모형을 개발하였다. 모형의 가설로서 요인분석과 신뢰성 분석 등을 통해 구성된 '질적서비스에 대한 인식', '이동성에 대한 인식 '환승에 대한 인식', '경제성에 대한 인식'이란 인지서비스(Perceived service)를 나타내는 4개의 잠재변수는 '개인속성'과 '교통특성'이란 잠재변수의 영향을 받으며, 상호 구조적인 관계를 가지고 전반적인 만족도로 대표되는 '서비스평가'에 영향을 미친다고 가정한다. 모형추정결과, 기초적합지수(GFI)가 상인·월성 0.864, 지산·범물 0.807로 나타났고, 조정 적합지수 (AGFI)는 상인·월성 0.823. 지산·범물 0.759로 나타나 적합성은 대체로 양호하다고 할 수 있다. 또한 두 지역 모두에 있어서 잠재변수 간이나 잠재변수와 관측변수간의 인과계수의 유의성도 2, 3개의 인과계수를 제외하면 모두 5% 유의수준에서 유의한 것으로 나타나 전체적으로 모형이 타당하다고 판단된다. 상인·월성의 경우, 운전기사에 대한 인식치가 '서비스평가'에 미치는 영향력이 가장 크며, 요금수준과 더불어 직접적으로 '서비스평가'에 영향을 미치고 있다 기타 편리성, 쾌적성, 시설 및 운영성이 중요한 원인으로 작용하고 있다는 것을 시사하고 있다. 지산·범물의 경우, 쾌적성, 시설 및 운영성, 편리성이 '서비스평가'에 직접적으로 큰 영향력을 미치고 있다. 특히 이러한 '질적서비스에 대한 인식'은 버스의 현행 요금수준과 대기시간에, 그리고 유의성이 높다고 할 수 없지만 이용자의 연령과 버스이용빈도에 영향을 받고 있는 것으로 나타났다.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 1990.10a
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• pp.21-26
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• 1990

포장도로는 신설된 후 계속적인 차량의 통행과 기후 조건의 변화등으로 시 간이 경과함에 따라서 그 상태가 저하된다. 따라서 포장도로는 일정기간이 지난 후에는 쾌적한 차량의 통행을 보장하기 위하여 유지보수를 실시하여야 한다. 이러한 유지보수를 효율적이고 과학적으로 수행하는 것은 대단히 중요 하다. 미국과 같은 선진국의 경우 도로 신설의 투자비 보다 유지보수에 사용 되는 예산이 더 많아지고 있는데 효율적인 유지관리 시스템의 개발로 투자 비를 적정화하고자 하는 노력이 크게 증가되고 있다. 도로 포장 구조체가 도 로 이용자에게 어느 정도의 안전성, 쾌적성 및 신속성을 제공하고 있는가를 평가하는 것은 포장관리의 중요한 고려사항이며 그 결과는 포장의 공용성 개념으로 표현된다. 포장상태 조사시 포함되는 항목들은 포장유지관리 시스 템을 운용하는 기관마다 약간씩 차이는 있으나 대체로 노면조도, 노면장애, 구조적 능력, 미끄럼저항등이다. 이중 진동계측장비가 많이 사용되는 항목은 노면조도와 구조적 능력평가 부분으로서 이 두 항목에 포함되는 진동 계측 장비와 그 이용방법에 관해서 논하고자 한다.

• Journal of Korean Society of Transportation
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• v.30 no.1
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• pp.149-159
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• 2012

The evaluation of public transit service quality is more complicated than evaluating other aspects of transportation service. Although various measures of effectiveness [MOEs] for transit service have been studied and applied, a more comprehensive and accurate MOE is still required. In the past, either data from user surveys or the experience of bus agency administrators and/or engineers used to measure the quality of service. However, recently, with reliable and accurate real time data from BMS(Bus Management System) and BIS(Bus Information System), more reliable and accurate MOEs are available. This study develops a service evaluation model from users' perspectives, which is based on user' cost models that consider passenger access time, riding time, waiting time, and discomfort due to in-vehicle overcrowding, violation of traffic laws, and accident rate. For validating proposed model, data from the BMS and transit-fare cards (T-Money Card) for Seoul's No. 472 main bus line were used. Models developed in this study provided reliable results.