• Journal of Korean Society of Archives and Records Management
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• v.13 no.2
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• pp.201-225
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• 2013

This study aims to investigate services of presidential archives in Korea for users who utilize holdings of the archives for scholarly purposes, as well as to examine users' perception of the services. For these purposes, the study analyzed the content of 13 U.S. presidential libraries' Web sites in terms of their research services. In addition, it examined the content of a Korean presidential archives' Web site regarding its research services. Telephone interviews of three staff members of the presidential archives were conducted to better understand the services. With this, three users who have written research papers by using presidential records were interviewed by telephone. It was found that federated search services, access by subjects, and related records of search results were considered necessary by users. A variety of digitized records should be provided online and the services needed should be changed from mere processing of FOIA requests to archival reference services to meet users' needs. Congruently, the presidential archives should provide specialized services to offer records relevant to users' research interests and to provide the compilation of selected records crucial for research.

• Korean Journal of Social Welfare Studies
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• v.42 no.1
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• pp.151-177
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• 2011

With the expansion of Voucher program, academic and practical concerns of performance evaluation of voucher service has been more emphasized. Accordingly, client satisfaction survey are expanding these days, but the study of client satisfaction as a performance indicator aimed at service client has not been yet conducted systematically. The purpose of this study is to develop Satisfaction Index, targeting at client of community-development voucher program in Community Service Investment Project conducted by the Ministry of Health and Welfare. Data were collected from 1800 client of community-development voucher program. This study summarized theoretically many kinds of satisfaction measurement and composed the Satisfaction Index reflecting characteristics of Voucher. By the item analysis and reliability analysis, the element satisfaction was identified as homogeneous items. General satisfaction were obtained using element satisfaction and overall satisfaction, it was found to be valid through the evaluation of convergent and discriminant validity as a tool for satisfaction. This study suggest using the '1step weighted approach' than '2step weighted approach' having weakness of complex overlapping manner.

• Proceedings of the Korea Information Processing Society Conference
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• 2023.11a
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• pp.361-362
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• 2023

본 연구는 공공 조직 및 인사 관리의 새로운 패러다임으로서 서비스 중심적 접근법을 제시하였다. 특히 코로나19 팬데믹 이후의 불확실하고 경쟁적인 환경에서는 파편화된 데이터를 마이크로 서비스화하고 동적으로 재조합하는 것이 중요하며, 이를 실현하기 위한 모델로 KISTI의 ScienceON API Gateway와 시나리오 활용 서비스를 참고하였다. 이러한 접근법은 조직 및 인사 관리의 투명성과 효율성을 높이며, 서비스-이용자 간 상호작용을 강화하고, 조직의 변화를 촉진하는 데 기여할 것으로 기대된다.

• Journal of the Korean Society for information Management
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• v.20 no.2
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• pp.73-91
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• 2003

Research papers on sevice quality, which began with the manufacturing industry in many Northern Europe at the end of 1970, have been found since the companies became much concerned about the level of services they offered. Libraties can not be an exception to this situation. It is absolutely necessary to find a way to develop a competitive strategy to offer a high level of service to those who use libraries. The purpose of study is to evaluate the quality of library services by applying "SERVQUAL" and "SERVPERF" of evaluating service quality and to determine which of these 2 methods is better in terms of measuring library services. The study also investigated the relationship between the service quality an user satifaction.

• Informatization Policy
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• v.31 no.3
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• pp.48-71
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• 2024

In the modern era of digital sophistication, effective public administration warrants a citizen-centric approach that not only anticipates the needs of public service users but also comprehends their behaviors in undertaking proactive measures to deliver public services as needed. This study adopts a typological perspective by viewing e-government users as distinct consumer groups with individualized demands, behavioral tendencies, and perceptual attributes. Utilizing data from a 2021 survey on e-government service utilization, a two-step cluster analysis was conducted to delineate user typology through an empirical study. The analysis incorporated variables such as the purpose of using e-government, selected e-government channels, subjective perceptions of technological risk, and personal innovativeness. Accordingly, e-government users were classified into five distinct typological groups labeled "Unilateral Active Users Geared to Social Media," "Versatile Power Users," "Unilateral Pragmatic Active Users," "Occasional Passive Users," and "Minimal Users." This typological differentiation of e-government user groups is intended to help identify unique user demands and characteristics so as to facilitate the delivery of tailored e-government services and informed policy decisions catering to the diverse needs of users.

• Journal of Digital Convergence
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• v.16 no.8
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• pp.57-69
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• 2018

The purpose of this study is to investigate the influence of the social welfare service delivery system of Namyangju City on the satisfaction degree of the elderly with welfare services and on their quality of life. This study conducted a survey of the elderly aged 65 and over who were either service users or nonusers of the public-private partnership welfare service delivery system called Hope Care Center. A total of 324 copies including 205 copies of Hope Care Center users and 119 copies of nonusers were analyzed. The analysis shows that the four key elements of welfare service delivery system are statistically significant to the service users of Hope Care Center than the nonusers with the users' higher level of satisfaction with the services. However, in terms of quality of life, there was no meaningful distinction between the two groups. This indicates that services of Hope Care Center increased the satisfaction with welfare services, thereby improving users' quality of life to the level of nonusers. Further studies for the same subjects are expected to be deeper if they compare and analyze the before and after of using Hope Care Center with more comprehensive independent variables.

• Journal of Legislation Research
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• no.44
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• pp.103-153
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• 2013

This article aims at the legislation of User-Protection Act in area of ICT. In these days telecommunication and broadcasting are getting more and more convergent. The paradigm of ICT is turning over from the service provider to the end-user. User protection has been in each erea of ICT (C-P-N-D) individually regulated. In the area of telecommunication it is important to protect the interest of user, who stands in contract with the service provider. And in area of broadcasting it is important to protect the interest of viewers, who stands "gratis" with the broadcasters without any contracts. For the more efficient user-protection it is also necessary to make a dedicated organization under KCC(Korean Communications Committee). In this early year the government organization was divided into MSIP(Ministry of Science, ICT and future planing) and KCC. The user-protection act will be very important instrument of ICT regulation in the era of creative economy. It is necessary to establish a new frame act of user protection. It is also necessary to make start to establish a new system of user education in erea of ICT. It is strongly expected the new act will be a turning point of ICT development in Korea.

• Korea Information Processing Society Review
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• v.11 no.4
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• pp.76-82
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• 2004

텔레매틱스는 자동차에서 교통정보 및 여행자정보를 비롯하여 멀티미디어, 인터넷, 이-메 일송수신과 차량원격진단과 사고 시 센터로의 자동통보 서비스 등 자동차 운전자 및 이용자를 위한 서비스라고 할 수 있다. 혹자는 텔레매틱스를 새로운 기술로 분류하기도 하나 엄격히 말하면 텔레매틱스 자체는 기술이 아니고 ITS, 통신, 방송, 인터넷, 멀티미디어 등 각종 요소기술을 활용하는 자동차 중심의 새로운 서비스 영역인 것이다. (중략)

• The Magazine of the IEIE
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• v.29 no.8
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• pp.56-66
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• 2002

ADSL을 중심으로 브로드밴드 인터넷 사용이 보편화되면서 이용자의 욕구는 보다 향상된 품질과 고속화된 서비스로 급속히 변화하고 있다. 네트워크 사업자들은 망 고도화와 더불어 망서비스수준에서 벗어나 다양한 컨텐츠 제공을 통해 새로운 부가서비스를 창출하기 위한 전략 수립에 전력을 기울이고 있다 이에 따라 Network Utopia 건설을 목표로 2000년부터 공급하기 시작한 IP/이더넷 기반의 KT 엔토피아 서비스 현황과 활용기술 및 발전방향에 대해 소개한다

• Journal of the Korean Society for information Management
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• v.18 no.2
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• pp.273-294
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• 2001

In recent years, changes in the university libraries environment have led to increased emphases on improving or restructuring the organizational structures of university libraries. Technology, trends toward access over ownership, user focus, and restructuring in higher education are some of the major factors contributing to these changes. The users' new information retrieving behavior are emerged from the developments in information technology with new media and from the competitive research environments, and thus this trend has led to the gradual increase of collection arrangement by subjects rather than by forms, particularly from 1995 in Korean universities' libraries. Users especially in university libraries who are frequently seeking information on the specific subject, are going to find a room accoinmodating all forms of information on the subject, that is, one-stop information service. As a result, subject division structure have adopted as a new organizational structure in Korea. Our survey shows 34 out of 73 university libraries in Korea is taking this structure of which collections are arranged by subjects, while the rest of them are operating with a traditional organizational structure by forms focusing on keeping of collection management. In the future, university libraries with traditional organizational structure will be moving towards the subject division structure which is a recommended one by this study.