• Journal of the Korean Society for Library and Information Science
• /
• v.35 no.3
• /
• pp.151-172
• /
• 2001

Today, as we are going into digital information environment along with the development of information technology, there are changes in the style of information users. In particular. with the help of computer users can more easily access the original texts and approach to information providers than ever. At the same time, we are trying to use more efficiently some specialized contents in the web-pages. Contrary to traditional mediation-centered collection management, we start realizing that we are expected to bind selected contents with users who search these ones. In this study, I examined problems on collection management and proposed a more advanced content management skill as a solution for those problems. According to on-site questionnaires, The Main factors of user-centered content management are user factors, intermediary factors, and service ones.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.13 no.2
• /
• pp.169-182
• /
• 2002

This paper looks at several areas in which American public libraries are beginning to transform themselves. These include : (1)their mission and roles in the community；(2)the provision of Internet access；(3)remote user access；(4) customer-driven services； and (5) the changing roles and functions of librarians. It also examines some of the other controversial issues that are confronting public libraries as they implement technological change.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.23 no.1
• /
• pp.179-194
• /
• 2012

This study explored the concept of context-aware computing and its application to the library and information services. Context-aware computing represents mobile computing techniques which gather, analyze user's contextual information and provide appropriate information services for the specific user. The idea was proposed in the late 90's but it was not widely available to the public because of the technology limitation. Recent technology development made context-aware computing possible to apply to our everyday-life information seeking using smart phone and showed the usefulness of its application. This study introduced the concept of context-aware computing with some examples of it, and finally tried to propose some of its applications to the library and information services.

• Journal of the Korean Society for information Management
• /
• v.30 no.3
• /
• pp.157-181
• /
• 2013

Using user satisfaction surveys and LibQUAL+ instruments, libraries are increasingly gathering qualitative data such as verbatim user comments as well as quantitative data. Such qualitative data can be utilized as clues in establishing library service strategies: to better understand user issues, to identify areas for service improvement, and to prioritize user needs. For this, it is necessary to analyze user comments data and to apply results to the delivery of service and the library policies. This study is an attempt to investigate ways in which user comments data can be made useful in libraries. It identifies different methods of analyzing user comments data from LibQUAL+ surveys and compares qualitative data analysis software programs and taxonomies. It also presents the results of applying these tools to a subset of actual user comments data gathered from a recent LibQUAL+ survey at a major university library in Korea.

• Proceedings of the Korean Society for Information Management Conference
• /
• 2005.08a
• /
• pp.343-348
• /
• 2005

오늘날 정보자료의 디지털화 및 빠르게 확산되고 있는 정보기술의 활용과 이에 따른 정보이용행태의 변화로 이용자들은 자료실에 직접 올 필요성을 느끼지 못하고 있다. 따라서 기존 물리적 공간을 단순히 자료열람의 공간으로서만이 아니라 이용자들이 매우 필요하고 중요한 지적센터와 커뮤니케이션장으로 인식하고 이용할 수 있도록 역할이 바뀌어져야 하며 이와 더불어 이용자들을 위한 정보서비스도 잠재 이용자의 요구와 정보추구행태변화를 수용하여 이용자 개개인을 위한 맞춤서비스로 전환될 필요가 있다. 본 연구에서는 이러한 변화에 맞춰 KT 신사업기획본부 자료실이 실제 어떻게 바뀌고 있는지를 크게 물리적 공간과 정보서비스 두가지 측면에서 제시하고 있다.

• Journal of Information Management
• /
• v.31 no.1
• /
• pp.1-11
• /
• 2000

Korea Institute of Industry and Technology Information(KINITI) provides the mailing service(Techno-Radar) of information on new technologies, products, and industrial trends to activate information distribution and to build a customer-centered information providing system. The information is classified into the manufacture industry, knowledge industry, and general information. Users can receive these information of their interest via e-mails. This report describes the ways to post information and to register and also emphasizes the importance of providing original materials, analysis and evaluation data of the industries as well as the mailing service to set up a user-centered information service system in the future.

• Korean Journal of Social Welfare Studies
• /
• v.45 no.2
• /
• pp.203-232
• /
• 2014

The purpose of this study is to compare the national quality regulation schemes among four countries, and to find out implications to Korean quality regulation system of social services. For this, this study fixed comparative criteria on national quality regulation schemes, and compared the quality regulation schemes of 4 countries such as England, United States, Singapore and Japan. By reviewing prior relevant studies, three criteria could be suggested.: the level of user centeredness, the effectiveness of regulatory enforcement and stability of operation system. All analysed nations share similarities in that they all eager to provide quality information to their service users and develop nationally acceptable quality standards of social services. On the contrary, differences are identified in the level of regulatory enforcement and establishment of independent body for national quality control. By these results, this study discussed the meaning of these findings and their implications on the development of Korean quality regulation system.

• Journal of the Korean Society for Library and Information Science
• /
• v.41 no.4
• /
• pp.347-363
• /
• 2007

According to alternation of Digital Information Environment. users require more complicated and variable services. This study refined theoretically definition, concept, and materiality of Information Commons which is introduced and diffused throughout U.S. Universities' libraries. Information Commons is not simple facilities and spaces of library, but it is a united service model that is designed to fulfill variable information requirements of users with offering cooperative services, coalition of human resources, physical spaces, and facilities of redefinitions. In order to successful introduction and construction of Information Commons, it should be preceded that approaching digital information resources, offering continual services, and integration of resources that focus on the users.

• Journal of Information Management
• /
• v.29 no.1
• /
• pp.54-73
• /
• 1998

Responding to the growing trend toward information society through digitalization of relating tools, a specialized information center is called for the change in its role. It must create the more value-added service for customers by menas of combination of various digital media with communication network, domestic and foreign. This study analyzes the theoretical framework and concrete examples of digital information services in special information center pursuing user-centered service. To make an efficient execution of user-centered information service, the effort is needed to develop and enlarge digital information services improving the level of service.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.13 no.2
• /
• pp.75-96
• /
• 2002

This is a user study of the public access to the Internet at public libraries in Busan and Kyungnam province. The mainstream of users was identified as a typical 'information rich'. It was found that public libraries were not successful in leading the traditional non-users into the libraries with public access to the Internet in libraries. For users the most attractive feature of the service was the fact that it was given for free, while they were not value the professional guidance of librarians. Upgrade of hardwares and telecommunication infrastructure was at the highest priority of the users want list, Some strategies for the public access to the Internet at public libraries were proposed.