• Proceedings of the Korean Society for Information Management Conference
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• 2006.08a
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• pp.175-180
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• 2006

이 연구에서는 질의응답을 기반으로 한 검색 서비스를 이용할 때 이용자가 효율적으로 응답정보를 이용할 수 있도록 검색되는 복수 응답을 요약하는 방안을 제시하였다. 복수 응답을 요약하기 위해서는 질의중심방식과 응답중심방식이 비교되었다. 생성된 요약문을 평가한 결과 응답내용을 중심으로 요약하는 방식이 질의중심으로 요약하는 방식보다 질의에 적합한 문장을 효과적으로 추출하고 중복되는 정보도 줄여주는 것으로 나타났다.

• The Journal of Society for e-Business Studies
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• v.16 no.1
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• pp.17-34
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• 2011

Because the mobile services is composed of heterogeneous attributes, it is hard to find out customer's potential needs and more difficult to analyze customer's satisfaction factors toward mobile services. Therefore, this study approached this issue from a new viewpoint and applied Kano Model in analyzing customer's satisfaction and dissatisfaction factors toward mobile services. By using Kano Model, it tried to find out how differently customers perceive the mobile services. Firstly, we found out perception gaps of Korean and American customers toward mobile services. While Korean customers perceived most mobile services as indifferent service attributes, American customers perceived them as attractive service attributes. We could find main reasons of these perception differences from different national backgrounds and adoption rates of smart phones between two countries. Secondly, based on TRI scores, we categorized subjects into four groups and named as Pioneers, Explorers, Skeptics and Laggards. And then we examined the perception differences to mobile services among four groups. We found that there were no significant perception differences among four groups.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.21 no.5
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• pp.103-116
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• 2022

The South Korean Ministry of Land, Infrastructure, and Transport designated seven automated driving test beds required to evaluate vehicle performance every year for the expansion of mobility services based on automated driving. As a fundamental study, we suggested a necessary example of evaluating the performance with a satisfaction survey for the services before the evaluation. First, we surveyed the perception of automated driving services of users and the public in Sejong-si, South Korea. The survey showed that the users had a higher level of awareness of automated driving technology and intention to use it than the public. Second, the satisfaction survey was conducted on demand-responsive public transportation and automated driving service users. Notably, using the Wilcoxon Rank Sum Test, among the non-parametric statistical analysis methods, we found that safety-related factors affected the overall satisfaction of users of automated driving services. On the other hand, in the case of the demand-responsive public transportation service users, factors related to service convenience affected overall satisfaction. Hence, the results of these surveys are expected to be used as basic data and guidelines to improve the quality of automated driving services and policy establishment.

• 한국사회복지학회:학술대회논문집
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• 2007.04a
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• pp.267-270
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• 2007

• KSLA Bulletin
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• s.9
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• pp.112-127
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• 2018

• 한국사회복지학회:학술대회논문집
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• 2007.10a
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• pp.449-453
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• 2007

• Proceedings of the Korean Biblia Society for Library and Information Science Conference
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• 2009.10a
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• pp.151-171
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• 2009

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.1
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• pp.89-103
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• 2010

Study on users which was done centering information approach, acquisition and interoperability between users and information systems need to be studied in the perspective of information behavior including information acquisition and sharing behavior in the changing information environment. In order to analyze users' information acquisition and sharing behavior's demands, motives and processes in libraries and internet environments, integrated approach of both qualitative and quantitative study were tried by applying Wilson's information behavior concept. Plans for the improvement of information services were suggested on the basis of integrative analysis.

• Journal of Korean Library and Information Science Society
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• v.46 no.4
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• pp.109-137
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• 2015

Collection and provision of information for local community by public libraries is a very important task as an infrastructure facility of local community. Therefore, in order to suggest a plan to invigorate community information service of public libraries, this study conducted a survey on users' recognition on and demand for community information service of public libraries which libraries and user perceive. Based on this survey, this study suggested a plan for invigoration of community information service of public libraries through diversification of point of contact for use of community information, development of community information contents reflecting user demand, organization of consultative councils for community information service centering on public libraries, improvement of recognition and vitalization of use of public libraries.

• Proceedings of the Korean Information Science Society Conference
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• 2010.06b
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• pp.401-405
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• 2010

웹(WEB)의 발전과 더불어 대부분의 이용자 지원 시스템들이 웹을 기반으로 개발되거나 변경되어지고 있다. 또한, SOA, 클라우딩 컴퓨팅 등 현재 이슈가 되는 대부분의 정보서비스 관련 부분들이 서비스 중심으로 사고하고 구현할 수 있는 체제로 바뀌어 가고 있으며, 정보서비스를 구현하기 위해 개발자는 물리적인 하드웨어 혹은 전산 장비가 무엇인지 알 필요 없이 해당 서비스를 설계하고 지원 받기를 원한다. 본 논문에서는 전산실에서 보유하고 있는 서버, 스토리지, 네트워크 장비 등의 자원을 서비스 이용자에게 효율적으로 제공하고 관리할 수 있는 시스템을 구축하여, 이용자의 요구 사항을 효과적으로 지원하는 내용을 다루며, 이를 위해 정보서비스 지원 신청서 및 수행되는 작업 프로세스를 정의한다.