• Journal of Korean Library and Information Science Society
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• v.41 no.2
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• pp.189-207
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• 2010

To provide appropriate use of information and learning opportunities for ensuring to disabled, university libraries are needed to be equipped with facilities and conveniences. This study aimed to suggest the improvements of university library services of disabled student with a focus group interview and through conducting comparative analysis of domestic and foreign cases. On the basis of analysis, this study concluded that a library administrator should reflect the views of users(disabled student) in university sector and provide a dedicated space for disabled student only. Also, the arrangement of librarians for the disabled and education for them should be back up for improving library service for the disabled. In addition, groping the ways of cooperation with campus organizations, and operating the regular evaluation is the factors which should be considered in.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.3
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• pp.89-107
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• 2023

Public libraries should plan and provide services that satisfy various needs of the local community users. In order to understand library users, it is essential first to grasp the service areas of libraries. The current service areas of public libraries are primarily set based on administrative boundaries of the areas where the libraries are located, which limits the consideration of actual user access patterns to the libraries. In this study, we aim to create service areas that incorporate the transportation and geographical characteristics of the library's surroundings and reflect the access patterns of library users. Specifically, we utilized street network data from 502 libraries in 7 metropolitan cities to determine the travel distance and time from user locations, considering gradients, to the libraries. Subsequently, we applied the shortest path algorithm to generate service areas within a 30-minute walking or driving range. As a result, we confirmed that there are differences in the service area patterns of libraries depending on topographical factors, and this better reflects the realistic conditions of library access compared to service areas based on straight-line distances. This method of generating service areas contributes to a more accurate understanding of library users' numbers, characteristics, and needs.

• Proceedings of the Korean Society for Information Management Conference
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• 2005.08a
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• pp.343-348
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• 2005

오늘날 정보자료의 디지털화 및 빠르게 확산되고 있는 정보기술의 활용과 이에 따른 정보이용행태의 변화로 이용자들은 자료실에 직접 올 필요성을 느끼지 못하고 있다. 따라서 기존 물리적 공간을 단순히 자료열람의 공간으로서만이 아니라 이용자들이 매우 필요하고 중요한 지적센터와 커뮤니케이션장으로 인식하고 이용할 수 있도록 역할이 바뀌어져야 하며 이와 더불어 이용자들을 위한 정보서비스도 잠재 이용자의 요구와 정보추구행태변화를 수용하여 이용자 개개인을 위한 맞춤서비스로 전환될 필요가 있다. 본 연구에서는 이러한 변화에 맞춰 KT 신사업기획본부 자료실이 실제 어떻게 바뀌고 있는지를 크게 물리적 공간과 정보서비스 두가지 측면에서 제시하고 있다.

• Journal of Korean Society of Transportation
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• v.28 no.3
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• pp.75-84
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• 2010

South Korea is seeking for a solution to the problems of traffic congestion and environment: the increase of bicycle use. However many people feel that using a bicycle is inconvenient. Therefore, we developed bicycle level of service model from the user's perspective so that the existing bicycle roads can be evaluated and improved. The purpose of this paper is to develop a bicycle level of service (LOS) model by considering user's satisfaction and multiple factors that affect bicycle LOS. Bicycle LOS criteria is estimated by applying an ordered probit model, which is suitable for research relating to choice. In addition, we determine the bicycle LOS using three-level(A-C) LOS structure from the user position considering the satisfaction level that people can distinguish clearly. The results show that the bicycle LOS is largely determined by the bicycle road width. Other factors are involved as well, including bicycle road type, the number of access and egress point on the bicycle road corridor, pedestrian volume, and frequency of meetings.

• Journal of Information Management
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• v.36 no.3
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• pp.167-182
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• 2005

This study is to provide the customer's satisfaction and the economic evaluation model for the KISTI S&T Informaion Analysis Report with the results of the survey. Recently the important issue for the informaion analysis service is make policies that reflect the proper demand and satisfaction of customers. In this paper, we explain how the evaluate of information analysis service in the customer's satisfaction and the economic valuation model can be estimated using survey. In such a setting, the customer's satisfaction and the economic evaluation model are important methods for the reflection of monitored information in national scientific and technological policies.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.3
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• pp.291-314
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• 2019

In this study, to improve the satisfaction of library users in the hospital and to examine how to activate the library in the future, the satisfaction of library, facilities and environment, staff, service, We conducted a demand survey and searched for the operation plan of the library that satisfied the user. As a result, in order to revitalize the library in the hospital, first, in the case of the collection, it is necessary to expand the number of collections of various topics with the latest contents. Second, it is urgent to expand the number of library staff in the hospital. In addition, it is necessary to improve communication expertise based on medical expertise and ability to respond quickly to user requests. Third, it is necessary to expand the size of library and convenience facilities in the hospital by facilities and environment. Fourth, in case of service, it is necessary to improve service quality and provide various services. Experts should provide subject search service, medical information source service, general health information service (patient and carer) according to the user. Finally, in the case of programs, it is necessary to expand the infrastructure for program operation, to diversify the targets, and to extend the program continuity.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.35 no.3
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• pp.227-246
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• 2024

This study aims to identify the current usage patterns of VR content among users and their demands for VR content services in libraries. An online survey was conducted, receiving responses from 229 individuals with experience using VR content. The Technology Acceptance Model (TAM) analysis revealed a good model fit, indicating that users' perceptions of the usefulness and ease of use of VR content are significantly related to their satisfaction and intention to reuse VR content. These findings suggest that to enhance satisfaction with VR content services in libraries, it is essential to improve user convenience and create an immersive environment. Additionally, respondents indicated that VR content services could increase library user satisfaction and the intention to revisit the library. The most preferred VR content themes were games (action, strategy, etc.), travel, and space/ocean, in that order. While the overall feedback on providing VR content services in libraries was positive and filled with anticipation, some respondents expressed concerns about the potential lack of utility and the possibility of poor equipment management.

• Journal of Korean Library and Information Science Society
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• v.40 no.4
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• pp.61-80
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• 2009

Readers' advisory service has become more important for public libraries as one of the critical service areas in terms of supporting libraries patrons' reading. This study aims to discover major types of readers' advisory services provided through public libraries' web sites. Contents of 200 public libraries' home pages in U. S. were analyzed and nine areas were identified as the major readers' advisory areas. This study also proves that American public libraries are diversly communicating with their patrons and providing user-oriented advisory services. The identified key factors of readers' advisory services will help for Korean public libraries to develope their own services.

• 한국노년학
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• v.36 no.3
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• pp.649-671
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• 2016

The purpose of this study was to identify the meaning of performance experienced in the process of practicing at the elderly suicide prevention center. Therefore, the actual results perceived from the subjective viewpoints of the chiefs, staff and service users from the public institutions, which offer the elderly suicide prevention services were examined. The results classified the service provider's view, service users view and multi-dimensional view. The research method is a case study of qualitative research method. The results of the study found that the analysis commonly perceived from the perspectives of both the chiefs and staff from the public institutions offering elderly suicide prevention service were 'the perception of structural obstacles during the process of practicing the services and focused on the achievement of experiencing changes in the service users and the community'. On the other hand, the analysis from the perspective of the service users turned out to be 'focusing on changes in the users'internal perception according to service experiences'. The meaning and essence of the analytical results perceived from each perspective are summarized as follows. First, the analytical results perceived of the chiefs of public institutions offering elderly suicide prevention service were 'the process in which the identification of the institution is rediscovered through the service'. Second, the analytical results perceived by the staff from the institution were 'being acknowledged in the community and organization while experiencing changes in the service users in the process of struggling to survive in such community and organization'. Third, the analytical results perceived by the service users were 'holding on to the lifeline at the edge of a precipice'. Based on the results, political and practical implications of elderly suicide prevention service were discussed.

• Proceedings of the Korean Society for Information Management Conference
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• 2016.08a
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• pp.35-38
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• 2016

본 연구는 공공도서관의 서비스 성과 향상을 위해 경영활동에서 고려되어야 할 요소와 개선 방법을 논의하는 것을 목적으로 공공도서관 5개관을 선정, 이용자 서비스를 담당하는 사서들을 대상으로 개별 심층면담을 진행하여 조직의 서비스 지향성(Service Orientation)에 대한 접점 직원의 인식을 조사, 그들의 서비스 태도와 행동에 영향을 미치는 요인을 분석하였다. 그 결과 공공도서관 접점 직원들은 도서관의 다양한 서비스 중 이용자서비스의 중요도가 저평가되어 있고, 이에 대한 조직의 목표관리와 지원은 취약하다고 인식하고 있었으며 특히 서비스 지향성의 4가치 차원 중 서비스리더십, 인적자원관리의 측면은 서비스 동기에 직접적 영향을 미치는 것으로 파악되었다. 이에 이용자서비스를 사서직 전문성이 발현되어야 할 핵심 영역으로 재인식, 이를 강화하기 위한 전략적 접근의 필요성을 제안하였다.