• Journal of Korean Library and Information Science Society
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• v.52 no.4
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• pp.229-253
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• 2021

The service strategy of the public library needs to be established based on the users who are the actual beneficiaries of the services, including the perspective of changes in the social environment. This study investigated and analyzed the users' perceptions of the library functions and services currently provided and the demand for future services, targeting public library users in the Busan area. The data were collected through a questionnaire, and the respondents were 733 public library users in Busan. The main result is that first, the role and function of the public library that Busan users consider most important was still in material collection and provision. Second, in the information service type, the demand for cultural/lifelong learning program service was the highest, and in the service program, the demand for new IT technology experience and education was the highest. Third, as a result of ISA analysis of information service type, material provision service and information literacy education service were types to be maintained, and reading related service was type to be managed intensively. Fourth, in the analysis of service demand by age, those aged 41 to 50 years old were the generation with the highest demand in all types except for the information literacy education service type, and the demand for information literacy education was the highest among the elderly generation over 61 years old. And the user group in the western part of Busan was higher than the user group in other regions in demand for almost all service types. The results of this study can be used as basic data when establishing strategies to optimize community public library services for users.

• Journal of the Korean Society for Library and Information Science
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• v.52 no.2
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• pp.221-244
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• 2018

The purpose of this study was to provide basic information necessary for establishing library development plan and service direction by comparing and analyzing the perception of librarian and user's public library. For this purpose, a questionnaire survey was conducted with 270 librarians and 820 public users of the Seoul Metropolitan Office of Education Public Libraries regarding the current environment of the library, the role and status of the future library, and the library policy. The results showed librarians viewed the long history and accumulated information resources as strengths, while users had the highest satisfaction with human resources. As for the role of the public library and its future status, both librarians and users perceived reading and education as more important, confirming that the two groups had common expectations for public libraries. Yet the two groups had different perceptions about the policy for enhancing future library roles. Librarians suggested the needs for the improvement of old facilities and continuing education for librarians, users indicated the collections and enlargement of reading room as more important, which suggested the library policy development considering the difference of the perceptions between the two groups.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.4
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• pp.35-55
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• 2018

The purpose of this study is to suggest how to activate the school library by examining how the users' perceive teacher librarians. For this purpose, questionnaires and in-depth interviews were conducted for students in 10 middle and high schools in Seoul and Gyeonggi. Analyses lead to these findings: the image types of teacher librarians were classified as professional image, active image, and simple-work image. Multiple regression analysis was used to examine the effect of teacher librarians images on school library user satisfaction. In order to enhance the teacher librarians images and school library user satisfaction, it is necessary to strive to cultivate the active attitude and professionalism of teacher librarians. Also, as the frequency of use is lower, the teacher librarians' images are viewed as simple work. Therefore, it is required to consider various reading events and reading education to raise the frequency of use. This study shows that the teacher librarians' images have a positive effect on school library users' satisfaction and suggests improvement plan for school library activation.

• Proceedings of the Korean Society for Information Management Conference
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• 2001.08a
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• pp.43-48
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• 2001

대학도서관이 수행해야 할 보다 적극적이고 활동적인 서비스 형태로 이용자 학술지원을 위한 지식관리시스템의 모형, 즉 T 대학의 특수교육분야 중에서 장애인의 전환교육에 관련한 지식관리시스템 모형을 설계하였다. 이러한 지식관리시스템은 기존의 도서관 서비스의 확장된 영역으로 T 대학의 특성화를 달성할 수 있는 전문화된 서비스를 제공할 수 있고 전환교육에 대한 형식적 지식과 함께 조직구성원의 암묵적 지식을 축적함으로써 최신성 있는 데이터베이스를 유지할 수 있다.

• 한국정보교육학회:학술대회논문집
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• 2004.01a
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• pp.91-99
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• 2004

정보사회의 도래로 교육분야에서도 정보공유를 위한 많은 방안들이 제시되고 있다. 인터넷을 통해 전달되는 교육자료의 양은 나날이 증가하고 있지만 정보생산자들이 일정한 표준 없이 나름대로의 기준에 따라 정보를 유통시키고 있기 때문에 이용자가 필요한 정보를 정확하게 찾아내기란 매우 어려운 실정이다. 따라서 본 연구에서는 인터넷 자원 중에서도 교육자료를 서비스하고 있는 16개 시 도 교육청 및 산하 기관들의 홈페이지 분류체계를 분석하고, 자료의 실제 이용자 및 공급자에 대한 요구자료를 최대한 수렴하여 사실표준에 기초한 교육자료 분류체계를 제안하고자 한다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.3
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• pp.121-134
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• 2013

This study investigated and analyzed the status of difficult patrons, and examined the most effective response measures targeted the public libraries in Busan. A survey on 128 people who served to the public libraries in Busan carried out for analysis of problem behaviors of public library users, and brainstorming and AHP method by 9 librarians for seeking of the effective response plan. This study shows that the most effective response ways for difficult patrons is to enact detailed regulations and the appropriate notification and education to the users about the regulations. In addition, education for communication skills to library staffs should be conducted on a regular basis, like as using positive language, listening techniques, the appropriate response techniques with angry users.

• Journal of Korean Library and Information Science Society
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• v.37 no.4
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• pp.181-200
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• 2006

This study examined the perceptions of freshmen students on the use of a university library site. The students were in the beginning month of their undergraduate program in Hansung University without being taught a formal library instruction session. The results show users experienced uncertainty, difficultly, confusion and anxiety while they were interacting with various functions of the library site. The findings revealed that the users' perceptions were originated from: (1) the insufficiency of the students' knowledge and skills related to library use and (2) the inadequacy of the library system features, in particular its interface features. Based on the findings, implications to improve library instructional services and system interfaces are suggested.

• (The) Research of the performance art and culture
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• no.36
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• pp.327-363
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• 2018

This paper tracks the present state of the Gugak educational programs run by Gugak-specialized museums including Museum of Gugak not only to set a directionality of Museum of Gugak to step forward for their main purposes, but also to find measures to invigorate its Gugak educational programs. There are 826 museums registered in 2016 nationwide, and ten of them are Gugak-specialized museums including Museum of Gugak. An analysis of the educational programs by Museum of Gugak presents high achievements in concentrativeness, participation and satisfaction levels. However, several issues such as difficulty level adjustment, education period arrangement, contents development, setting of a precise aim of education, and overcoming of regional limitations are to be solved in the future. Considering these special circumstances, the study suggests setting a directionality of Gugak education by following four conditions: Firtly, the Gugak education programs by Museum of Gugak should be user-oriented. Secondly, it is necessary to provide customized learning programs to suit users of various ages and generations. Thirdly, a solid education is required to enhance creativity deviating from uniform, unilateral, fragmentary education focused on materials and relics of museums as the users' experiences and learning levels vary. Fourthly, integrated education with relevant study in common use is required as the specialized environments of the museum could cause users psychological resistance and lessen their willingness to approach. Focusing on these four conditions several invigoration measures for the Gugak education programs are discussed: Firstly, a step-by-step approach, not a radical shift, is required in order to turn existing programs into the user-oriented. Secondly, customized learning programs should be planned in consideration of life cycle of the users. Thirdly, it is necessary to establish virtuous circulation reflecting activity-based contents as well as to provide the users experiences through five senses for solid Gugak education, in which various elements such as experiencing, learning, playing, viewing are reflected manifoldly. Fourthly, integrated education can be implemented when the features of Gugak educational programs are internally structured and the external environment matures.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.15 no.2
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• pp.241-254
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• 2004

This study reviews academic library users' information needs, use behaviors, and information literacy by examining previous literature related to academic library use study. The information academic library users want most is information about how to use library such as a circulation policy. Only about 10% of library users' information needs requires reference librarian's professional knowledge and skills. The sign and information system of the library should be improved and revised in order to reduce the redundant how-to questions. When academic library users attempt to do subject searches through online library system, they experience difficulties to find the right menu on the library's interface. The study recommends that special efforts should be made for user education for utilizing research information since user's information utilizing ability is unexpectedly low.

• 한국도로학회지:도로
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• v.17 no.1
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• pp.54-60
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• 2015