• Proceedings of the Korean Information Science Society Conference
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• 2012.06b
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• pp.25-27
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• 2012

국민의식 수준이 높아지면서 도로교통 등 SOC 시설물 이용에 대한 서비스도 다양화 고도화되면서 사용자 가치를 반영한 서비스수준 요구가 커지고 있다. 본 연구는 국내외 선행 연구사례 고찰을 통해 정보시스템과 터널시설물의 서비스수준 등의 평가항목을 도출하고 AHP기법을 사용하여 평가항목들 간의 상대적 중요성을 계산하여 정보시스템과 터널시설물의 서비스수준간의 중요도 관계분석을 통한 연구사례가 많지 않은 국도상의 터널시설물을 대상으로 향후에 사용자중심의 시설물유지관리정보시스템 개발 방안을 마련하였다.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2013.06a
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• pp.395-397
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• 2013

본 연구는 최근 국제적으로 VTS를 통한 해상안전관리와 해운활동 활성화의 중요성이 더욱 부각됨에 따라 이를 위하여 어떻게 하면 VTS가 항만이용자에게 가장 효율적으로 서비스를 제공할 수 있는가를 살펴본 것이다. 그 중에서도 관제사의 역량강화를 위한 여러 방법을 제시하였으며 이는 우리 관제사가 항상 염두해 두어야 할 사항이다. 이를 요약하면 관제사의 실무운항특성이해, 법규이행 감독, 효율적 교신 노력, 항만지리에 정통, 항만이용자간 신뢰구축, 정보종합 판단능력 배양, 국제동향 파악 등이다.

• Proceedings of the Korean Society for Information Management Conference
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• 2006.08a
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• pp.63-70
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• 2006

이용자중심의 정보기술이 발전하면서 웹 2.0이라는 개념이 등장하고 이용자가 정보를 조직하는 사회적 태깅 방식의 웹사이트가 확산되고 있다. Connotea와 CiteULike는 웹 2.0이라는 개념의 일부인 사회적 태깅 방식을 학술영역에 본격적으로 도입한 최초의 서비스로서, 과거의 통제어휘 위주의 디렉토리 분류체계를 벗어나 이용자들이 참여하여 제공한 정보와 협력하여 부여한 키워드를 중심으로 자유롭게 콘텐트를 분류하고 관리하는 정보공유 포털서비스이다. 이 글에서는 이와 같은 이용자 참여를 유도하는 정보서비스동향을 개관하고 Connotea와 CiteULike의 두 서비스를 비교해보았다.

• Journal of Information Management
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• v.30 no.4
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• pp.1-26
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• 1999

In this paper, the concept of digital library is presented on the basis of library's trend and advent of digital library. And this paper introduces Ajou University's academic in-formation service system as a epitome of digital library from the viewpoint of "user centered information service".

• Journal of Korean Library and Information Science Society
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• v.35 no.3
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• pp.251-270
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• 2004

The purpose of this study is to introduce a customer relationship management(CRM) for more user satisfied information in through the relationship between an user-centered library management and library customers. The characteristics of library customer information needs and a general CRM system design are introduced. The result shows a plan for library CRM system. It is included a conceptual modeling design for the CRM system, a data dictionary, and event class.

• Journal of the Korean Society for information Management
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• v.20 no.2
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• pp.263-283
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• 2003

This study explores a user as a customer and analyzed a customer centered contents service based on the customer value and customer satisfaction. This study showed that revisit of the site and content purchase are strongly affected by contents quality, service, and cost. Especially, the ratio of satisfaction of the complaint-response time and customer support system in comparison to the quality and cost factors was low. Therefore, library and information center need to improve the contents service in terms of customer relation.

• Journal of Information Management
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• v.43 no.1
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• pp.187-212
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• 2012

The reading culture promotion for the disabled is a key task of library which minimizes the level of information poverty, and improves the living standards of the people. In order to address the promotional methods, this study adopts a frame from a reading culture promotion policy, and analyzes national and international library services for the disabled. In results, the current library services for the disabled are mainly based on 'building appropriate reading environments' and guaranteeing 'equal reading opportunities'. However, campaigns or tasks targeting the disabled which makes reading a way of life are insufficient. This study, therefore, suggests 'reading education', 'reading therapy', 'user-oriented program development' to make reading a way of life. Library promoting strategies can also be useful in campaign of reading activities for the disabled.

• Proceedings of the Korean Information Science Society Conference
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• 2007.06a
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• pp.9-10
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• 2007

쉽고 유연한 조작과 다양하고 역동적인 화면구성에 초점을 맞춘 인터넷서비스 맞춤기술인 RIA(Rich Internet Aplication)기술들은 웹2.0기술중 사용자 편의성을 강조한 차세대 UI기술로 기대되고 있다. 본 논문은 평면적이고 순차적인 방법의 고급검색을 동적UI로 구현하고 사용자가 개인화 검색정보를 저장해서 검색에 활용할 수 있도록 구현하였다. 또한 사용자중심의 키워드 선호도를 통해 기존 웹 검색보다 개인화된 검색 결과물을 발견할 수 있는 검색구조를 설계하였다. 본 연구는 RIA 기술을 활용한 개인화 검색 관리자의 적용을 통해 검색된 페이지양의 감소를 입증하여 사용자에게 더욱 정제된 데이터를 제공하며 결론적으로 사용자들이 더욱 유연하고 편리한 방법으로 개인화된 웹 검색을 이용할 수 있음을 보였다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.4
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• pp.369-390
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• 2012

This research analyzed the type of major research and support services provided by libraries in academic institutions. The research also investigated the awareness of users using the research and support services. We found that the awareness was influenced by users' major and status. In particular, prior usage of the services had statistically significant result depending on users' major and status. On the other hand, the rank of faculty members or the year of study for students were found to not have a significant influence on the general perception of the research support services. We also found that researchers require the support services in every stages of their study. In addition, the preference of training method and research guidance for such services differed by users' major.

• Informatization Policy
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• v.17 no.2
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• pp.45-67
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• 2010

This study is to reconstruct the user-oriented e-government service based on home network infrastructure using ubiquitous computing technology. Until now, 31 e-government roadmap tasks have been promoted as main projects of e-government. This study explores what should be respective priorities for the suppliers and users of e-government if the services are provided in linkage with home network infrastructure. The result of survey showed us that the efficiency of administration and the improvement of the civil service, including citizens' online participation should be priorities. In order to reinforce home network infrastructure in implementing u-government, the government, at first, has to relax regulation, support businesses to develop related technologies, and construct safe infrastructure for citizens to use e-government services. Second, businesses should develop home network technologies that include various contents and construct home network systems that citizens can use easily. Third, citizens should have interests and participate in the government policies for home network services. Particularly, this study aims to suggest policies that consider positions of both the suppliers and users of e-government so that home network-based e-government can be implemented in the future.