• Proceedings of the Korean Society for Information Management Conference
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• 2004.08a
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• pp.31-38
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• 2004

본 연구는 지식검색서비스의 특성과 성능 분석을 근거로 이용자의 정보요구와 이용행태 등 지식검색 서비스 이용과 관련된 제반사항을 조사 · 분석함으로써 이용자들의 요구를 보다 충족시킬 수 있는 지식검색서비스 방안을 제시하기 위한 목적으로 수행되었다. 이론적 연구와 실증적 이용연구에서 분석된 결과를 기초로 한 개선방안은 지식의 효과성과 검색서비스의 효율성을 강화시키는 요소를 중심으로 제시되었다. 지식 자체의 효과를 높이기 위해서는 답변의 전문성, 정확성, 주제의 특성 및 다양성을 향상시켜야 하고, 검색서비스의 효율성을 높이기 위해서는 쌍방향성, 즉시성, 편리성의 측면을 강화시켜야 한다. 이에 대한 구체적 방안으로 답변자나 답변내용의 제한, 지식 자체의 가치결정, 커뮤니케이션 수단의 확대, 질문처리과정 확인 기능, 질문자나 답변자의 로그온 상태 표시, 지능형 검색방식의 확충 등을 제안한다.

• Journal of Korean Library and Information Science Society
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• v.36 no.4
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• pp.349-364
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• 2005

The main Points of the 7th Education Program are: taking a serious view of development of children's individuality and creativity, and encouragement students their accord activity with applying digital reference for teaching and learning. It Is the suggestion of revitalization method of digital material room, afterward. by means of analyzation for satisfaction and demand and using status of children's library digital material room along with emphasis of self-loading learning and boosting self-solving ability based on computer and IT paradigm. The purpose is : providing foundation of active Information service and suggestion of revitalization method by means of analyzing operation and effective using children's library digital material room at Nowon Children's Library opened 2nd February, 2003. In 2nd chapter; thesis of conceptive model of children's library digital material room. In 3rd Chapter: Present status analysis of N. W. Children's library digital material room operation, and analysis of using and demand of public school 100 pupils. In 4th Chapter : Suggesting conclusion of revitalization of children's library digital material room based on utilization and demand appeared through this study.

• Proceedings of the Korean Society for Information Management Conference
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• 2006.08a
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• pp.41-48
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• 2006

도서관 품질 평가를 위한 척도로 개발된 라이브퀼 플러스(LibQUAL+)를 국내 대학도서관에 적용하여 분석을 시도하였다. 이용자 집단별(신분, 연령, 성별, 전공, 도서관 방문횟수, 도서관 홈페이지 접속 횟수) 사전 기대와 실제 인식 사이의 갭을 평가하고 그 원인을 분석하였다. 평가 후 실제 도서관 경영에 필요한 서비스 개선방안을 마련하고 이용자의 인식 향상 및 요구사항에 대처하기 위한 활동과 책무를 밝힘으로써 도서관 서비스 품질 평가를 수행하고, 그 방안을 마련하였다.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.1
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• pp.71-99
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• 2016

This study investigated users' information seeking behaviors associated with their perceptions of uncertainty. For this study, the data was collected from an user group, who conducted information searches in the field of history, using the KERIS Edunet system and it was analyzed through the comparative analysis of the grounded theory. The results presented users' uncertainty in the following stages: the identification of information needs, the selection of an information system, the selection of search terms, the actual use of the system, and the evaluation of search results. Major implications pertain to the enhancement of the Edunet system and related services. The former includes the improvement of the retrieval mechanisms related to the search and display interfaces. The latter emphasizes the consideration of the origin of uncertainty in the process of the services. In other words, the study suggested to consider the inadequacy of the system functions, the insufficiency of search experiences and the lack of such abilities of particular users.

• Journal of Korean Society of Archives and Records Management
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• v.20 no.3
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• pp.119-138
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• 2020

Today's information services in most archival institutions implement the same administrative procedures for general users and academic researchers, leading to issues hindering the latter's research activities. As such, this study presents a direction for the effective provision of information services by investigating and analyzing information sources mainly used by academic researchers, who are one of the major user groups; researchers' use behaviors in archival institutions; and experiences and perceptions on the such institutions' information services. In particular, surveys and interviews were conducted, and 75 questionnaire responses and 8 interview results were analyzed. The results of the analysis were summarized into the researcher's background information, information sources used, behaviors in using archival institutions' services, information service utilization, improvement requirements, and desired services. Through the results' implications, plans for the provision of information services by archival institutions were proposed based on the researchers' needs and preferences.

• Journal of the Korean Society for information Management
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• v.29 no.4
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• pp.25-42
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• 2012

Recently libraries are experiencing an increasing number of difficult patrons because of the increase in the unemployment rate and the problem of mental health in their communities. The problem behaviours of difficult patrons have negative influence to other users and staff in the library. This seems closely associated with the decline in the quality of library services. Therefore, in this study, we developed a how-to-do-it manual for library staff to meet the aforementioned challenges and to enhance the overall quality of library services for both general users and difficult patrons.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.2
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• pp.29-52
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• 2020

This study reports a field study that examined the citizens' needs and perceptions of library services at a municipal public library system of Mapo-gu, in an attempt to develop a comprehensive service plan that can satisfy the diverse public needs in the changing social environment. We administered a self-reported questionnaire to 800 library users and 300 non-users in the area to examine their reading habits, library use, and perceptions of library services and programs. As a result of the analysis, 53.7% of Mapo-gu residents used one or two libraries among all 16 municipal libraries, and the primary criterion for selecting the main library was accessibility(63.9%). And only 53.8% of library users had experience participating in the library programs. The respondents also showed strong perception that the library is an essential place for the community and the children. Study results indicate that the library system should further expand the collection size, diversify information contents, improve the physical space including library facilities, and build more libraries. In order to fulfill the role of public libraries as the central place of the community, the municipal city should further invest in enhancing accessibility, spatial innovation, and diversifying service contents and media.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.33 no.2
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• pp.121-144
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• 2022

The purpose of this study is to investigate the information needs, information seeking behavior, and information use of people who seek information on Korea overseas. A total of 382 survey responses from 52 countries and in-depth interview data from 26 participants were collected and analyzed. As a result, the respondents were categorized into three groups, namely Hallyu culture enjoyment, Korean language learning, and Korean studies research groups, by their unique information needs and information seeking behaviors. Pandemic boosted the demand for digital data expansion and digital archiving efforts. Various information problems caused by language, technology and policy obstacles were revealed. Findings suggest strategies to assist Korea-related information users.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.35 no.3
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• pp.227-246
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• 2024

This study aims to identify the current usage patterns of VR content among users and their demands for VR content services in libraries. An online survey was conducted, receiving responses from 229 individuals with experience using VR content. The Technology Acceptance Model (TAM) analysis revealed a good model fit, indicating that users' perceptions of the usefulness and ease of use of VR content are significantly related to their satisfaction and intention to reuse VR content. These findings suggest that to enhance satisfaction with VR content services in libraries, it is essential to improve user convenience and create an immersive environment. Additionally, respondents indicated that VR content services could increase library user satisfaction and the intention to revisit the library. The most preferred VR content themes were games (action, strategy, etc.), travel, and space/ocean, in that order. While the overall feedback on providing VR content services in libraries was positive and filled with anticipation, some respondents expressed concerns about the potential lack of utility and the possibility of poor equipment management.

• Journal of Korean Library and Information Science Society
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• v.47 no.2
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• pp.259-286
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• 2016

The purposes of this research is designing an FRBR-based information search services based on users' needs and behaviors. Regarding this matter, this study first extensively analysed literature related to the FRBR Model. On that basis, this study categorized foreign cases by application methods of FRBR Model, and identified their characteristics. Also this study analysed how Korean users evaluated the FRBR-based information search services. Afterwards, this study discussed the overall development direction before we develop the FRBR search service in earnest. In those terms, this study selected four types of FRBR-based search services(FictionFinder, AustLit, Perseus Digital Library, Virtua) and analysed each Model's application method. Finally, this study analysed user preference of the categorization using four undergraduate and four postgraduate students of the Department of Library and Information Science.