• Proceedings of KHEA Conference
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• 2005.10a
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• pp.96-107
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• 2005

• Journal of Digital Convergence
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• v.11 no.2
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• pp.115-125
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• 2013

Unexpected consumer dissatisfaction emerges through rapid growth and expansion of on-line shopping channel. This research focused on the fashion online retail channels' negative aspect caused by service failure which possibly disappointed consumers. We also tried to seek for appropriate service recovery types based on frequently offered recovery types on-line. Data from college students were analyzed. Results indicate that fitting problem, insufficient information, product defect, inventory problem and slow delivery were the main service failure types in apparel e-shopping. Regression analysis identified that among these types, insufficient information, product defect, and slow delivery had significant influence on channel satisfaction after post recovery effort. Results also confirmed significant relationships between channel satisfaction and channel switching. Consumers perceived benefit level causes overall channel satisfaction level to rise while perceived risk leads to lower level of channel satisfaction. Choosing desirable service recovery activities in each service failure situations is necessary in order to raise consumer's channel satisfaction in online apparel shopping.

• Science of Emotion and Sensibility
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• v.13 no.1
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• pp.11-20
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• 2010

According to diversity of life style, introduction of well-being trend and increase of demand based on the IT-convergence, Recently "smart clothing" study has been diversified on user applications such as entertainment, healthcare, business and sports. And the smart clothing's market has been progressed in diverse aspects. But, study of smart clothing based on consumer aspect and market diversification is insufficient. The purpose of this study is to identify consumer's needs on smart clothing and to suggest directions for development of smart clothing based on their lifestyle that focused on digital and fashion lifestyle that be closely connected with smart clothing product development. This study is focused on the ages of 20-30 who are considered to be high demand consumers on the smart clothing market. As a result of study, life style based on clothing and digital is categorized 3 types as trend-pursuit style, sensual information-pursuit style and practical function-pursuit style. we suggested direction for development of smart clothing based on consumer's needs of the smart clothing according to the customer's lifestyle types.

• Journal of the Korean Society of Costume
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• v.52 no.3
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• pp.29-47
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• 2002

이 연구에서는 대량생산의 장점인 낮은 가격대 창출과 주문생산의 장점인 고객지향을 추구하는 매스 커스터마이제이션(Mass Customization) 방식에 따른 의류제품의 생산모델을 개발하였다. 특히 체형이 매우 다양한 시기에 있어 이러한 고객지향적 의복이 더욱 필요한 중년여성들을 대상으로 하여 기성복에서 얻을 수 없는 인체적합도가 높은 의복을 생산할 수 있도록 하였다. 이 모델은 소비자 체형파악과 체형별 패턴제작의 어려움을 해결해주기 때문에 의류제조업체의 패턴제작과정을 용이하게 해주고, 모든 생산이 주문에 따라 이루어지므로 재고부담을 감소시키게 된다. 생산모델은 크게 5 단계로 나뉜다. 1 단계는 소비자가 제품에 대한 정보를 얻어 선택을 하는 단계이고, 2 단계는 소비자의 신체치수 계측 및 입력, 체형판별의 단계이다. 1) 단계에서는 이러한 내용을 포함하는 주문서를 작성하여 본사로 전송하고. 4 단계에서는 제품을 생산한다. 그리고 5 단계는 제품의 배송 단계이다. 이 연구에서 실질적으로 검증한 매스 커스터마이제이션 의류제품의 생산과정은 주문단계에서 패턴의 수정 단계까지이며, 이후의 마커제작에서 배송단계까지는 생산설비상의 문제 때문에 설명으로 제시하였다. 또한 매스 커스터마이제이션 의류제품에서 특히 중요한 단계는 고객에 대학 접근방법과 가봉 없이도 인체적합도가 높은 의복을 생산하는 것이므로 이 연구에서는 이를 중심으로 다루었다.

• Proceedings of the Costume Culture Conference
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• 2003.09a
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• pp.111-113
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• 2003

한국에서의 인터넷 이용자 수는 빠른 속도로 증가하고 있다. 2002년 6월에 발표된 KNP (Korea Netizen Profile)의 자료는 한국의 인터넷 사용자 중 여성은 약 42.9%이고, 20대가 약 43.6%를 차지한다고 보고하였다. 그러나 인터넷 쇼핑 방식에서는 소비자가 직접 실물을 확인하고 구매할 수 없으므로 의류 제품 구매 시 위험을 낮추기 위한 방안이 필요하다. 선행연구는 구매하는 의류의 품목에 따라 구매시 소비자가 지각하는 중요도가 다름을 보여준다. (중략)

• Journal of Global Scholars of Marketing Science
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• v.7
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• pp.303-320
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• 2001

The purpose of the study was to investigate the hedonistic motives experienced by consumers in the apparel buying process. We carried out in-depth interviews by 32 women living in Pusan and to examine the hedonistic motives related to the apparel buying process. It was conducted and analysed by the Spradley's developmental research method.The results showed that the hedonistic motives in apparel buying process, consisted of four components at least, such as Symbolism, Conformity, Distinction, and Impulsiveness. Symbolism represented the social-psychological aspects related to the apparel buying process, such as occupation, role, and self-image etc. Conformity in the apparel buying process was usually influenced by mass-media, and companions. Consumers had strong needs of distintion for self-actualization and self-esteem in apparel buying process. The impulsiveness in apparel buying process were related to the antecedent moods, affection, tastes, price, display, and sales person or accompanied friends. We found that the hedonistic motives in the apparel buying process connected with the emotional responses and were played an important role on the consumer satisfaction in the apparel buying process. They provide informations about hedonistic motives of apparels to consumer behavior researchers and retailers related to apparel products.

• The Research Journal of the Costume Culture
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• v.10 no.3
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• pp.248-260
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• 2002

The purpose of this study were 1) to examine underlying dimensions of two aspects of attitudes - cognitive beliefs and consumption feelings of well-known name brand apparel and 2) to examine predictiveness of those two variables in predicting buying intentions of well-known name brand apparel. The data were collected through questionnaire from convenient samples of 207 female college students. Statistical analysis of factor analysis, t-test and multiple regression analysis were performed in analysing the data. The major findings were as fellows: 1. The dimensions of evaluation criteria of well-known name brand apparel were design/brand name, clothing construction, and practicality. 2. The dimensions of consumption feelings were pleasure/confidence, active and regret. 3. In predicting buying intension of name brand apparel, consumption feelings fecund to be as more robust predictors than cognitive variables.

• Journal of the Korean Society of Clothing and Textiles
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• v.33 no.6
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• pp.893-903
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• 2009

Smart clothing represents the future of both the textile/clothing industry and electronic industry and has an effort to make electronic devices a genuine part of our daily life. The researches about technologies innovation and application of smart clothing can be found in previous studies. But consumer researches about perception or attitude toward smart clothing can be hardly found. Therefore, we proposed a conceptual framework that explores the impact of perceived risks on perceived attributes to adopt smart clothing. In addition, we compared differences of this framework among three counties. Korea, U.S. and Spain. Based on the literature review and hypotheses development, a research model was constructed. After data analysis using Amos 7.0, the results can be concluded as following: First, the influences of psychological risk among Korea, U.S. and Spain are same. Psychological risk has negative effect on relative advantage and complexity, but has positive effect on trialability. Second, loss risk was found to have nothing to do with relative advantage. But it negatively influences complexity for Korean consumers and positively influences trialability for both Korean and American consumers. Third, the influences of performance risk for different consumers are different. At last, based on our discussion, some implications were also concluded.

• Proceedings of the Costume Culture Conference
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• 2003.04a
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• pp.101-102
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• 2003

최근 소비자들은 쾌적한 삶의 추구와 가족 중심적 사고로 여가와 레저를 중시하고 물리적 가치보다 정보가치와 시간가치를 더욱 중요시하여 쇼핑에서도 편익성을 추구하는 경향이다. 이와 함께 국내의 소비생활 양식이 서구형으로 변화하고, 교육기회의 증가, 신용사회의 정착, 정보화 사회의 출현 등 홈쇼핑 시장의 성숙조건이 갖추어져 있어 홈쇼핑에 대한 수요는 더욱 증가할 것으로 기대된다. 이에 본 연구는 홈쇼핑으로 의류제품을 구매하는 소비자의 특성을 파악하여 홈쇼핑 활성화에 다소 도움을 주기 위하여 실시되었다. (중략)

• 한국체육학회지인문사회과학편
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• v.51 no.4
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• pp.197-210
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• 2012

The purpose of this study was to examine a moderating effect of consumers'need for uniqueness and a store type in the relation between golf apparel consumers'shopping values and store loyalty. A total of 229 shoppers visiting golf shops at two department stores and four discount stores in Seoul was conveniently selected and responded to the survey questionnaire. Data analyses were conducted including frequency analysis, confirmatory factor analysis, reliability analysis, correlation analysis, multiple regression analysis and moderated multiple analysis with PASW 18.0. The results of this study indicated that (1) both utilitarian shopping value and hedonic shopping value affected store loyalty, (2) the impact of both shopping values on store loyalty was moderated by consumers' need for uniqueness, and (3) the impact of hedonic shopping value on store loyalty was moderated in terms of the store type, whereas the effect of utilitarian value on store loyalty was not moderated with the store type. Additional implications and directions for future research opportunities were discussed and suggested.