• Journal of Service Research and Studies
• /
• v.13 no.4
• /
• pp.70-96
• /
• 2023

Recently, the high turnover rate of nursing staff and the problems caused by increased job stress have been highlighted as social issues, and the problem of 'Taeoom' in nursing organizations has received increasing attention. Therefore, the purpose of this study is to propose a solution to the Taeoom problem, including bullying in the nursing work environment, as there is an urgent need to find a solution to prevent and overcome this problem. For this purpose, based on the S-O-R framework and previous studies, job stress and turnover intention were derived as outcome variables of Taeoom and communication competence as an antecedent factor, and a research model was constructed with the expectation that mindfulness and social support would serve as moderating variables to help overcome this problem. Data were collected through a survey of 300 nurses who had experienced Taeoom within the past year, and the hypotheses were tested using a structural equation model. The results revealed that the higher the communication competence of nurses, the less they perceived the damage of Taeoom, and that the damage caused by Taeoom leads to turnover intention through high job stress. In addition, mindfulness and social support significantly attenuated the positive effects of burnout on job stress and job stress on turnover intention, respectively. The significance of this study is that it proposed an extended P-S-O-R framework by adding a prevention stage to the existing S-O-R framework, and further tested the moderating effects of mindfulness and social support variables. It is expected that the findings of this study will provide concrete guidelines to prevent and overcome the Taeoom problem that can be applied in practice.

• Journal of Convergence for Information Technology
• /
• v.8 no.6
• /
• pp.251-256
• /
• 2018

There have been various studies being conducted to prepare for aging society due to the recent trend of rapid aging. The silver industry such as wellness, senior monitoring and support service, and emergency medical assistance services for the elderly is growing fast. However, due to economic problems, limited services are being provided. In addition, the problem of residence of elderly people and care of elderly patients are also becoming important issues to be solved. Aging in Place is emerging as an alternative to solve the problem of local deviation, controlled communication, and loss of self-sufficiency in the process of residents residing in the facility. In this paper, we propose IoT environment construction for ICT based Aging in Place information extension support. By building an IoT environment for Aging in Place support, users can be provided with services that can meet their needs in a familiar environment. The proposed method builds an environment that can be self-supporting based on the user's information and provides medical, transportation, and life support services for the elderly.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.12 no.12
• /
• pp.5819-5826
• /
• 2011

Recently in the dental world, competition in the medical industry has been intensified due to the prolonged economic stagnation, the quantitative expansion of medical institutions, the enhancement of medical consumers'awareness of rights, and the diversity of medical consumer needs. Dental institution management of the difficulties is the requirement for dental institution to ensure competitiveness. So Word-of-Mouth marketing, which creates high marketing effectiveness with low cost, needs to be actively utilized as a new alternative to mass communication marketing. This research is to accurately grasp the target group of dental medical marketing activities through research on the degree of customer loyalty and Word-of-Mouth effects according to character trait of the patients visiting dental clinics, and to present the basic data for Word-of-Mouth marketing strategies from a viewpoint of practical business through presenting Word-of-Mouth promotion factors. To achieve this, questionnaire survey was conducted on 10 dental clinics located in Daegu for 4 weeks from April 11, 2011 to May 6, 2011 and 612 copies of responses to the questionnaires for final data for analysis were obtained. The results of the analysis are as follows. There were no significant differences in the degree of customer loyalty according to character trait of the subjects between the introverts and the extroverts, and the subjects with high market mavens propensity were found to show high degree of customer loyalty (F=5.243, p=.006). In the differences in Word-of-Mouth effectiveness according to character trait, there were greater differences in Word-of-Mouth experiences in the extrovert subjects ($x^2$=6.738, p=.006) and the subjects with high market mavens propensity ($x^2$=17.251, p=.000). The results of this research clarifies the degree of customer loyalty according to character trait of the patients visiting dental clinics and the differentiated influences of Word-of-Mouth effectiveness, and through this, they will become basic data for presenting ways to establish strategies from the viewpoint of practical business that should be considered in establishing dental medical marketing strategies.

• Korea Journal of Hospital Management
• /
• v.24 no.4
• /
• pp.43-56
• /
• 2019

Purpose: Importance of patient satisfaction related to patient-centeredness has been emphasized, and it is known to have effect on various health outcomes including health resource utilization. However, the effect of patient satisfaction has been discussed mostly in terms of hospital marketing in Korea. This study aims to examine the effect of patient satisfaction in patient-physician communication on healthcare utilization in a nationally representative adult population of South Korea. Method: Patient satisfaction with physician communication is assessed using 4 items in the 2011 Korea Health Panel Survey. Generalized linear regression analysis is conducted using 9,325 adults' healthcare utilization in 2012. Findings: Adjusting for the socio-demographic, economic factors, individual health status, health behaviors and healthcare utilization in 2011, more satisfied individuals, more likely to utilize the outpatient service, especially in clinical setting. Practical Implications: The study findings suggests that in context of South Korea healthcare system such as insufficient medical consultation time and the absence of health delivery system, patient satisfaction as a subjective healthcare quality indicator would have effect on the individual's outpatient visit. This study contributes to stimulate patient satisfaction research and discussion in South Korea to further explore its relationship with potential and various health related outcomes. Further implications of the study are discussed.

• Journal of Digital Convergence
• /
• v.13 no.6
• /
• pp.177-184
• /
• 2015

Brain-computer interface is (BCI) is a communication device that the brain activity is directly input to the computer without input devices, such as a mouse or keyboard. As the brain wave interface hardware technology evolves, expensive and large EEG equipment has been downsized cheaply. So it will be applied to various multimedia applications. Among BCI studies, we suggest the domestic and foreign research trend about how the BCI is applied about the game almost people use. Next, look at the problems of the game with the BCI, we would like to propose the future direction of domestic BMI research and development.

• The Journal of the Korea Contents Association
• /
• v.13 no.12
• /
• pp.530-539
• /
• 2013

It is needed to provide a supplicated and standardized training program for hospital coordinators to boost their competencies as professionals. The purpose of this study was to propose a standardized training program for hospital coordinators especially trained at private institutions. Using DACUM method, with 11 professionals, we first developed competencies required for hospital coordinators. They were service mind, attitude, MOT(Moment of Truth) & phone-call etiquette, communication skill, customer behavior, basic medical terminology, insurance, computer skills, etc. Finally, we proposed a standardized training program for hospital coordinators which covers 16 subject areas.

• Journal of the Korean Society for information Management
• /
• v.19 no.4
• /
• pp.185-208
• /
• 2002

Information service for the aged is a new challenge for public libraries in Korea. To develop an internet-based information service at public library perspectives, information sources, information need, and information seeking and using behavior are investigated. Interview survey is performed to 1060 adults aged 60 and over. Finding revealed that the respondents led to few channels to information except for mass media and informal oral communication. It ascertain ways in which 23% of the respondents currently use internet, and identify barriers of nonusers. The information need of the elderly are diverse, but health/medicine, news, hobbies, religion, leisure/travel are most identified need in descending order. Based on data analysis and previous research results, a cooperative service model consisting of information contents, online reference, interface design, and education is developed. Finally problems and suggestions for future improvement are discussed.

• The Journal of Korean Academic Society of Nursing Education
• /
• v.5 no.2
• /
• pp.332-346
• /
• 1999

간호학에서 간호업무를 이끌어갈 간호이론이(지식체) 필요하다는 생각은 20세기가 되면서부터 시작되었다. 하지만 아직도 간호학은 간호학 특유의 지식체가 부족하다는 지적을 받고 있다. 주된 이유는 간호 업무가 재대로 확인되지 않았고 간호업무를 이끌어갈 간호학 특유의 간호이론이 확실히 정립되지 않았기 때문이다. 따라서 간호가 독자적 학문으로서 인정받고 발전하기 위해서는 간호업무에 적용이 쉽고, 간호 업무에 바탕을 둔 간호이론의 개발이 필수적이다. 왜냐하면 간호 이론이 간호업무에 쉽게 적용됨으로서 간호학의 지식체가 발전할 뿐 아니라 환자 간호도 더욱 증진 될 수 있기 때문이다. 이 논문에서는 간호지식의 발전 단계를 시대적 순서와 배경을 덧붙여 고찰하였고 간호학에서 간호 분류체계가 발전하게 된 동기, 그리고 간호 분류체계가 환자 간호와 간호학의 이론개발과 발전에 어떻게 활용되는 가에 대해 서술하였다. 그리고 간호분류체계가 가지는 특성으로는 먼저 간호실무를 체계적으로 명명하고 분류함으로서 간호학에서 필요한 연구영역을 확인하게 하게 하고 간호학 고유의 지식체의 발전에 공헌하는 것 뿐 아니라 간호정보화 시스템의 개발, 다른 의료전문가들과의 효과적인 커뮤니케이션 수단 제공, 간호의 지속성을 유지, 그리고 간호의 효과성 연구에의 활용 등이 있다.

• The monthly packaging world
• /
• s.285
• /
• pp.82-94
• /
• 2017

2016년 우수디자인(GD)상품선정 시상식이 지난해 12월 14일코리아디자인센터 컨벤션홀에서 열렸다. '우수디자인(GD)상품선정제도'는 1985년부터 산업디자인진흥법 제6조에 의거하여 상품의 경제성, 사용성, 환경친화성, 심미성 등을 종합적으로 심사하여 디자인이 우수한 상품과 서비스에 GD마크를 부여하는 제도로, 산업통상자원부가 주최하고 한국디자인진흥원이 주관하고 있다. GD마크는 우수한 디자인 상품 개발을 장려하여 국가경쟁력을 확보하고 국민 삶의 질을 향상시키는 것을 목표로 선정하고 있다. 또한 창의 디자인강국 구현을 위해 세계적 인증가치를 구축하고, 유니버설디자인, 서비스디자인, 전통시장 산업단지 디자인을 고도화(우수디자인 선정 장려 등)함으로써 사회적 문제해결과 지속가능한 창조경제 실현에 그 의의가 있다. 올해 선정대상품목은 제품, 커뮤니케이션, 포장, 공간환경, 서비스 등의 부문에서 39개 항목으로 출품됐다. 포장 부문은 소비자제품, 식음료, 뷰티/헬스, 의료, 산업/B2B, 기타 포장 등 6개 항목으로 구성됐다. 올해 포장 부문에서는 플러긴스의 STONE JEJU CANDLE이 국무총리상을, 엘지전자(주)의 LG Sound 360 패키지가 산업통상자원부장관상을, 유씨엘(주)의 아꼬제, (주)퍼스트마켓의 코코스타 핸드모이스쳐 팩, (주)웰코스의 후르디아 크림이 조달청장상을, 일동홀딩스(주)의 그녀는 프로다, 삼성전자(주)의 삼성 모바일 액세서리 패키지 시리즈, 피치앤드의 피치앤드는 KIDP원장상을, (주)유니베라의 남양알로에 맥스피는 중소기업청장상 등을 수상했다. 다음에 우수디자인으로 선정된 포장부문 제품들을 살펴보도록 한다.

• Journal of Service Research and Studies
• /
• v.9 no.4
• /
• pp.41-62
• /
• 2019

In this intangible good-oriented, modern service economy era, we have to first understand the characteristics of the healthcare service in order to enhance the competitiveness of the healthcare industry and achieve continuous growth. In addition, service nature and characteristics should be reinforced so that connections can be made to the organizational job performance. To achieve the aforementioned results, this study analyzes the direct effects service nature and characteristics have on job performance in the healthcare industry and investigates the indirect effects with individual personality as the moderating effect. While conducting this study, a total of 340 healthcare workers were surveyed. Survey data from a total of 315 workers were used for analysis during empirical investigation of the research hypothesis. According to the analysis, it was proven that interactivity and horizontality among service nature and characteristics have a positive (+) effect on job effectiveness. This means that customer needs can be identified at customer touchpoints to quickly and accurately provide customers with the products and services they want, while horizontality among service nature and characteristics have a positive (+) effect on job effectiveness. This means that customer needs can be identified at customer touchpoints to quickly and accurately provide customers with the products and services they want, while horizontal communication enhance from department to department and from colleague to colleague within the organization can be linked to job performance. Also, with regards to the relationship shared between the customer or the patient, the job performance of healthcare workers may also improve if they provide customers with their desired service as an expert at the same level. In a rapidly changing healthcare environment, if the healthcare service nature and characteristics are put into practical use, it will be possible to propel the growth of hospitals and sustain it while investigating the moderating effects of individual personality, a partial moderating effect was observed for self-esteem and growth desire. As the study on service nature and characteristics came about only just recently, there is a needs for futher research. The study focuses on the healthcare service industry and hopefully, it will serve as a base study that can be applied to different service industries as well.