• Journal of dental hygiene science
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• v.4 no.2
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• pp.61-73
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• 2004

In this study, I have analyzed domestic dental clinics which had introduced CRM for customer satisfaction management. The purpose of this study is to provide information for designing efficient CRM. I would suggest some strategies to carry out CRM as followed. First, promote long-term relationship with customers. Second, select a target patient group and classify customers. Third, set a systematic database up. Fourth, make various channels to communicate with customers. In addition, the following ways are essential to be successful in implementing CRM. First, strengthen the service provided at the Moment of Truth (MOT). Second, organize learning in hospital and all the staff should be customer-oriented. Third, perform systematic "internal marketing".

• Journal of Digital Convergence
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• v.11 no.12
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• pp.835-843
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• 2013

Despite their social mission, social enterprises work in the changing global economic environment and therefore face to comply with performance objectives. This situation means that human resources management strategy has a crucial role to play. Especially, the challenge in maintaining competitive efficiency depends on achieving a lower level of employee turnover. This study aims to investigate the role of job insecurity, job satisfaction, relationship with customers regarding the intention of retention among social enterprise workers. Data were collected in South Korea from 271 women employees in 36 social enterprises and the binomial logistic regression was used to assess the model hypothesized. As the result, social enterprise employees showed a considerably positive attitude toward the intent to stay their workplace. However, job insecurity appeared to have the strongest negative effect on the intention of retention, whereas job satisfaction and relationship with customers had the positive effects, above and beyond demographic variables and organization variables. The result suggested the human resource management can play a significant role in retaining social enterprise employees by reducing job instability and improving job satisfaction and customers management.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.6
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• pp.449-458
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• 2016

The study verified the work capacity (job performance, perception, knowledge) and satisfaction on managing the inventory of operating room nurses working in a more than 700-bed hospital. The purpose of this study was to provide basic data of education for work capacity and satisfaction and quality insurance by analyzing the scores between the three different operating rooms and the correlation between the work capacity and satisfaction by investigating the related factors. This study presented a structured and self-administered questionnaire to 181 nurses who had been working in the operating room more than six months. The mean and standard deviation of the job performance, perception, knowledge, and satisfaction were 4.2(${\pm}0.56$), 3.4(${\pm}0.76$), 3.5(${\pm}0.40$), and 3.4(${\pm}0.55$), respectively. The work capacity and satisfaction of each group did not show a statistically significant difference. The correlations between the job performance and knowledge, knowledge and perception, perception and satisfaction were positive (r=.627, p<0.01), (r=.663, p<0.01) and (r=.485, p<0.01), respectively. Among the factors related to the general characteristics of operating room nurses, only age significantly affected their job performance. This study provides basic data on the maintenance and improvement of their competence and satisfaction by being served as a resource for sustainable human resources management and training, and efficient management of the communication channel between hospitals.

• Journal of agriculture & life science
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• v.45 no.6
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• pp.33-40
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• 2011

The purpose of this research is to seek political implications for management and activation of National Forest Complex Management(NFCM). Survey method was utilized for workers as respondents to measure importance and performance of NFCM. As a result, it turned out that the respondents' performance was very high. In addition, out of 14 items, two items -1) activation of e-commerce and direct business transaction, 2) production and sales marketing information, which intensive management strategy, were derived from results. Also, 6 items were derived for on-going maintenance, 3 items were derived for low priority order, and other 4 items were derived for discouragement against excessive efforts. This research may contribute to providing fundamental sources that can be utilized for promoting direction establishment and system improvement of NFCM.

• Journal of Advanced Navigation Technology
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• v.15 no.1
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• pp.1-10
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• 2011

The purpose of this study was to investigate relations between tele-marketer's job stress on organizational effectiveness in airline. Research finding were firstly, job stress significant negative impacted on job satisfaction and turnover intention. but the job stress didn't effect to tele-marketer's organizational commitment. Secondly, job satisfaction significantly influenced organizational commitment. Finally, job satisfaction and organizational commitment significant negative impacted on turnover intention. Based on the research findings, airline's call center tele-marketer's manager have to examine cause variables of job stress and to suggest effective methods and practice that could manage organization effectively to lessen job stress as much as possible.

• Journal of the Korea institute for structural maintenance and inspection
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• v.25 no.2
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• pp.58-65
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• 2021

As increasing social needs of pavement maintenance, pattern frame method has been constructed in Korea. The pattern frame not only increases the skid resistance of pavements but also improve the scenery. However, construction of the pattern frame currently relies on imported materials. In this paper, we localize the materials used in pattern frame and conduct performance verification on them. The important performance indicators are the adhesion strength of undercoating materials and the skid resistance of finished pattern frames. The adhesion strength was targeted at 1.4MPa, and the localization alternative material met the target performance with 2.35MPa, the skid resistance performance was targeted at 40BPN, and the localization alternative material met the target performance with 75BPN. In the case of localized materials, approximately 40% cost reduction (per 1m²)compared to imported materials was confirmed.

• 한국IT서비스학회:학술대회논문집
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• 2009.11a
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• pp.65-72
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• 2009

콜센터는 고객과의 커뮤니케이션을 강화하고 로열티를 유지하기 위한 최 일선 고객접점으로서 그 역할이 커지고 있다. 일반적으로 종업원의 직무만족은 고객만족과 기업성과에 직간접적으로 영향을 주는 것으로 알려져 있으므로, 콜센터의 주요 구성원인 상담원의 직무만족은 중요하게 고려될 필요가 있다. 특히, 콜센터는 정보시스템을 일상적으로 사용해야 하는 환경으로 정보시스템의 역할에 대해서도 심도 있게 고려되어야 한다. 본 연구는 이러한 배경하에서 정보시스템과 상담원의 직무만족간의 관계를 조사하였다. 다양한 업종의 콜센터에서 근무하는 상담원들을 대상으로 실증 조사한 결과, 콜센터 정보시스템의 정보품질과 시스템품질은 역할모호성을 매개변수로 하여 상담원의 직무만족에 유의한 영향을 주는 것으로 나타났다. 그리고 시스템 접근성과 정보의 포맷이 상담원이 인지하는 품질에 가장 큰 영향을 주는 것으로 나타났다. 이러한 실증분석 결과를 토대로, 콜센터 인적자원관리와 정보시스템 구축에 대한 시사점을 제시하였다.

• Proceedings of the Korea Water Resources Association Conference
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• 2010.05a
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• pp.923-926
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• 2010

수계를 단위유역으로 나누어 목표수질을 설정하고 그 목표수질을 달성 유지하기 위해 지자체별, 단위유역별 허용가능한 배출부하량을 산정한 후 그 부하량 범위내로 오염물질을 관리하는 제도가 수질오염총량관리이다. 수질오염총량관리는 오염원에 대한 배출허용기준을 정하여 관리하는 농도중심의 수질관리로는 오염물질의 양이 늘어나 수질환경기준을 초과하는 제도적 한계 때문에 오염총량관리를 도입하는 제도이다. 개발을 위해서는 오염물질을 저감하여야 하는 환경과 개발의 조화를 추구하는 녹색성장의 패러다임과 일치하며 오염물질 배출 지역의 책임 및 배출한도를 관리하는 통합적이고 선진적인 수질관리 정책인 것이다. 이러한 수질오염총량관리의 제1단계가 2010년으로 끝나고 제2단계가 2011년 1월 1일부터 2015년 12월 31일까지 시행된다. 제1단계의 대상물질은 $BOD_5$이지만 제2단계는 $BOD_5$, T-P로 대상물질이 늘어난다. 따라서 제1단계를 적적히 평가하여 그 문제점 및 개선방향을 인식하고 제2단계, 제3단계가 적절히 수행될 수 있도록 하여야 한다. 따라서 본 연구에서는 영산강 수계를 대상으로 제1단계 수질오염총량관리를 평가하기 위해 만족도 평가, 전과정 평가, 수질개선 평가, 개발 및 삭감실적 평가, 할당부하량 준수 여부 평가, 경제성 평가 등의 방법을 개발하였다.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.36 no.5
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• pp.937-945
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• 2016

Recently, Rural tourism in China is developing rapidly, however, the rural tourism remains unsatisfactory due to ignoring the landscape aspect which is considered as an integral part for rural tourism. Therefore, we aim to investigate the effect of the landscape elements on vitalization of rural tourism by evaluation of the landscape elements. To this end, we made a questionnaire survery concerning importance and satisfaction of landscape elements through factor analysis, and clamp IPA analysis. As the result, 1) Regional product, safety facilities and public parking lots are the primary considerations as primary factor. 2)Traffic facilities and accommodation should reflect regional characteristics; Garbage collection facility, food and beverage facilities, network and electricity facility should be rectified and maintained; Regaining the original nature characteristics of river and lake, Securing the integrity of the visual appreciation by shelter landscape for Sewage Purification. Our study results may provide a basic reference for the development and management of rural tourism attractions in China.

• Journal of Korean Society of Forest Science
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• v.108 no.2
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• pp.259-268
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• 2019

The aim of this study was to investigate whether the schools and local governments were aware of the creation and operation of school forests. A survey was conducted of 45 teachers of schools selected as having the best practices in the school forest and 153 local government officials within the district where the school forests were built. The school teachers attributed the necessity to create school forests to the importance of beautifying the environment. The results showed that the area in which the school forest was created, the school environment after the school forest was created, and use of the school forest were generally satisfactory, but maintenance of the school forest was not somewhat unsatisfactory. Additionally, the results indicated that continuous maintenance was necessary for the effective use of the school forest, and there was a great need for professional personnel to conduct the maintenance program. Furthermore, local government officials recognized that beautification of the school environment was the best effect of creating the school forests. They also realized a great need for local government's support of a maintenance program and its cooperation with related ministries and agencies to create and operate the school forest. Thus, it is crucial to devise measures for maintenance and to establish a system by which schools and local governments can work closely to promote the creation and operation of these school forests.