• Proceedings of the Korea Technology Innovation Society Conference
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• 2004.11a
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• pp.308-316
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• 2004

한국전자통신연구원(이하 ETRI)은 2002년에 국제표준으로 널리 통용되어 많은 분야에서 적용되고 있는 ISO 9001:2000 품질경영시스템 인증을 획득하여 현재까지 유지하여 오고 있다. ETRI의 ISO 9001:2000 품질경영시스템 도입 목적은 대외적으로는 연구개발 경쟁력 향상과 고객만족 증진이고, 대내적으로는 연구개발 업무 수행의 체계적이고 공통된 틀을 제공하는 R&D 표준프로세스의 정립과 이의 지속적으로 개선하기 위한 것이다 이를 통한 연구개발 수행 활동의 효과 성과 효율성을 제고하여 최종적으로는 고객에게 제공되는 연구개발 결과물의 품질을 향상시키는데 있다. 본 논문에서는 ETRI가 ISO 9001:2000 품질경영시스템을 R&D 프로세스 혁신을 위한 기반시스템으로 활용한 접근방법에 대하여 살펴보고, 그를 위해 연구개발 업무에 대하여 구체적으로 정의한 R&D 프로세스 모델 및 그 활용체계에 대하여 간략히 소개하고자 한다.

• 한국IT서비스학회:학술대회논문집
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• 2002.11a
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• pp.473-477
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• 2002

품질경영이 공공기관 및 연구소의 연구개발 분야로 확대된 오늘날, 나날이 복잡해지고 다양해지는 기술 변화와 높아진 고객의 품질 기대에 부응하여 고품질의 연구개발 결과물을 창출해 내기 위해서는 품질에 영향을 미치는 연구원의 모든 조직 및 참여인원들이 품질보증 및 향상에 대한 인식 제고가 필요하다. 뿐만 아니라 연구원의 경영 원칙 및 제도적 지원을 바탕으로 모든 연구개발 사업에 공통으로 적용할 수 있는 R&D 표준 프로세스의 구축의 필요성이 대두되었다. 정부출연 연구 기관인 한국전자통신연구원의 R&D 프로세스가 갖추어야 하는 특성과 이 특성을 고려하여 개발한 R&D 표준 프로세스를 소개한다.

• Annual Conference of KIPS
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• 2013.05a
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• pp.937-940
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• 2013

현대 S/W 프로젝트에서의 규모와 복잡성이 증대됨에 따라 표준 프로젝트 관리 프로세스의 도입과 연구가 활발하게 진행이 되고 있으나, 운영성 프로젝트와 같은 소규모 프로젝트의 관리를 위한 프로젝트 관리 프로세스에 대한 연구는 미흡한 실정이다. 본 논문에서는 국제 표준 프로젝트 관리 프로세스인 ISO-21500 과 실제 소규모 프로젝트 수행사례를 비교하여 소규모 프로젝트 관리 특성을 파악하고, Core 관리영역과 Support 프로세스 영역을 비교 분석하였다. 연구 결과로 소규모 프로젝트의 통합, 범위, 일정 관리 영역 항목에서 품질 및 리스크와 같은 다른 관리 영역에 비해 더 많은 비중으로 수행되고 있음을 확인할 수 있었다. 향후 본 연구를 통해 소규모 프로젝트 수행 시 고려되어야 할 사항들을 정의하여 소규모 소프트웨어 프로젝트를 더 성공적으로 수행할 수 있도록 도움이 되고자 한다.

• Science of Emotion and Sensibility
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• v.25 no.1
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• pp.41-54
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• 2022

The purpose of this study was to propose a "user experience (UX)-centered product development process" so that the product design development process using the service design process can be systematized and used in practice. In a situation in which usability research on office phones is lacking compared to general home phones, this study expands to a product-based service design point of view rather than simple product development, intending to research ways to provide user experience value through office phone design in smart office. This study focused on extracting UX-centered user needs using the service design process and developing product design that realizes user experience value. In particular, the service design process was applied to systematically extract user needs and experience value elements in the product development process and to discover ideas that were converged with product-based services. For this purpose, the "Double Diamond Design Process Model," which is widely used in the service design field, was adopted. In addition, a product design development process was established so that usability improvement plans, user experience value elements, and product-service connected ideas could be extracted through a work-flow in which real users and people from various fields participate. Based on the double diamond design process, in the "Discover" information collection stage, design trends were identified mainly in the office phone markets. In the "Define" analysis and extraction stage, user needs were analyzed through user observation, interview, and usability survey, and design requirements and user experience issues were extracted. Persona was set through user type analysis, and user scenarios were presented. In the "Develop" development stage, ideation workshops and concept renderings were conducted to embody the design, and people from various fields within the company participated to set the design direction reflecting design preference and usability improvement plans. In the "Deliver" improvement/prototype development/evaluation stage, a working mock-up of a design prototype was produced and design and usability evaluation were conducted through consultation with external design experts. It is meaningful that it established a "UX-centered product development process" model that converged with the existing product design development process and service design process. Ultimately, service design-based product design development process was presented so that I Corp.'s products could realize user experience value through service convergence.

• Journal of KIISE:Software and Applications
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• v.37 no.12
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• pp.936-941
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• 2010

CMMI is composed of 22 process areas by 5 maturity levels and each process area consists of specific goals and generic goals. Since there are many relations among process areas, organizational standard processes tend to contain overlapped contents. In this paper we demonstrated that 60 out of 528 specific goals are highly related (11% relationship) in CMMI maturity level 3 process areas by using pearson correlation analysis and proposed to a scheme for defining organizational standard processes based on the results. As a result of defining organizational standard processes by using proposed a scheme, we achieved a significant improvement of 25% in process defining productivity.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.4
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• pp.393-413
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• 2017

This study will explore the possibility of applying process innovation as a public library for business innovation. In order to do this, the study defines the concept of process innovation through the literature review. According to survey and focus group interviews with librarians working for public libraries, this study will organize work done at libraries into the following categories: acquisition, resource management, user management, user services, programs, volunteer management, marketing, library computerization system, facility management, general affairs and statistical management. In addition, through face-to-face surveys with librarians working for public libraries it is confirmed that there are issues within acquisition, user management, and applied process innovation. In response to these issues a new process has been developed. Using this new approach, book contract procedure and requests for book related work could be improved and optimized. In the user management section, the study analyzes the requirements and subscription procedures for members through a website survey of 30 public libraries in the United States and then provides an improved system through process analysis of the membership process of Korean public libraries. It is expected that the new system will contribute to improvements in user satisfaction as well as improvements in library workflow.

• The Journal of Bigdata
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• v.1 no.2
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• pp.65-78
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• 2016

In the rapid change of business environment, it is crucial that several companies with core competence cooperate together in order to deliver competitive products to the market faster. Thus a lot of companies are participating in supply chains and SCM (Supply Chain Management) become more important. To efficiently manage supply chains, the analysis of data from SCM systems is required. In this paper, we explain how to analyze SCM related data with process mining techniques. After discussing the data requirement for process mining, several process mining techniques for the data analysis are explained. To show the applicability of the techniques, we have performed a case study with a company in South Korea. The case study shows that process mining is useful tool to analyze SCM data. On specifically, an overall process, several performance measures, and social networks can be easily discovered and analyzed with the techniques.

• Korean Journal of Construction Engineering and Management
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• v.6 no.1 s.23
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• pp.195-204
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• 2005

The construction failures can be decreased by continuously improving the construction process based upon the information of construction failures. Herein, the information of construction failures can be utilized as the key factor far identifying the ineffective process and providing the improved construction process that can prevent failures. The objective of this research is to suggest a model for improving construction process continuously by using the information of construction failures. An extended review and analysis of literatures related to the construction failure are performed to investigate the definition, type, cause, and lesson teamed of failure. This research also identifies that process modeling methodology and case-based reasoning are applicable to the construction process improvement, and then it suggests a framework of CIMCP(continuous improvement model of construction process based on the module of case-based reasoning such as case retrieval, case index, and case adaptation.

• 산업혁신연구
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• v.34 no.4
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• pp.231-254
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• 2018

The purpose of this study is to analyze and remedy the irregular rework problems in shipbuilding industry. We collected and refined the rework event log of the SAP (ERP) outsourcing company of SPP shipbuilding. The process discovery and analysis were performed by fuzzy mining, pattern analysis and bottle neck analysis among process mining methods. The reworking of SPP shipbuilding was found to cause production rework and design change rework as ship owner 's requirement, design improvement, and field work were also causes of immaturity. In addition, method of case analysis result should be carried out in order to prevent PB(ship painting)-2A(ship owner request)-P1(re-work of production) which is the most common pattern in rework process. First, in the shipbuilding industry, the reworking process model and the analysis of the cause of rework contributed to prevention and minimization of rework, productivity improvement and cost reduction. Second, the process mining methodology is analyzed and the guidelines for future research are presented. Finally, it has a significance in that it contributes to improvement of business ability by systematically showing process model, problems and causes to enterprise managers.

• Information Systems Review
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• v.10 no.3
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• pp.111-132
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• 2008

Although there are many processes in which factors interact with each other during enterprise resource planning(ERP) implementation, factors affecting ERP implementation have been investigated in an isolated way. In order to bridge the gap, this study attempts to provide a research model to explain how these factors affect ERP implementation success from a holistic perspective. In particular, this research focuses on how bundling and leveraging processes affect ERP implementation success using resource based theory, a strategy formulation framework, and a dynamic resource management model of value creation. The model amalgamates organizational resources and capabilities via the bundling and leveraging processes to identify the effect on ERP implementation success. This paper validates the proposed model by presenting Australian aviation industry case study. Case findings will be in help to reveal the effect of resource bundling in establishing capabilities and effect of capabilities leveraging in deriving the ERP implementation success.