• The Journal of the Korea Contents Association
• /
• v.8 no.9
• /
• pp.251-258
• /
• 2008

Many approaches exist for studying travel service quality, employee's satisfaction, and traveler' satisfaction. Although tour conductor play an important role in travel service, there is a lack of research on how to conceptualize and measure tour conductor's role, role stress and service delivery level. So this paper presents a conceptual framework and research approach for examining the role conflict, ambiguity, overload, and service delivery level of tour conductor in group package and the impacts of role stress on service delivery level. Results indicate that there are significant affection on service delivery level of TC among the role conflict, ambiguity, and overload. For the most part, the role conflict and ambiguity more impacted on responsibility and empathy with service encounter, the role overload affected on professional and tangibles. In conclusion, the studies reported here highlight the importance of individual effort as well as organizational police in reducing strain and improving service delivery level.

• The Journal of the Korea Contents Association
• /
• v.15 no.1
• /
• pp.132-139
• /
• 2015

The tourism police force has been established on 16th October 2013 for foreign tourists' safety and security. The major roles of tourism police officers were provided a crime prevention patrol and maintenance of order in tourist destination, a clampdown on illegal activities for foreign tourists, a controlling for overcharging of restaurants accommodations taxi, an administrative guidance and controls on tourism industry and worker in union relative organ like the Ministry of Culture, Sports and Tourism local government. However, the roles of tourism police officers overlap the work of general police officers and work of tourism police officers need a cooperative business with relative organs. It is caused a role ambiguity conflict between tourism police officers and general police officers. The object of this study is to improve the tourism police system through investigate a perceived gap of role ambiguity conflict between tourism police officers and general police officers and influencing relationship of role ambiguity conflict between job Satisfaction and job Performance.

• International Commerce and Information Review
• /
• v.14 no.4
• /
• pp.361-383
• /
• 2012

This study examined the determinants of distributor stress and organizational effectiveness in a global distribution industry. This study suggested distributors' role factors and mindfulness as the key determinants of their stress and organizational effectiveness. Employees' role factors were classified into three factors: role ambiguity, role conflict, and role overload. Organizational effectiveness was classified into three factors: job satisfaction, organizational commitment, and turnover intention. Data were collected from 202 distributors in a global distribution industry. Results indicated that role conflict and role overload were significantly, positively related to distributors' stress, and that role ambiguity and mindfulness were negatively related to their stress. Results also indicated that role ambiguity was negatively related to job satisfaction and organizational commitment, and that role conflict and role overload were positively related to turnover intention. Finally, role overload was positively related to job satisfaction and organizational commitment and mindfulness was positively related to job satisfaction.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.13 no.11
• /
• pp.5114-5123
• /
• 2012

This paper tried to identify the impacts of job stress on burnout and organizational commitment in the casino industry. Prepared questionnaires were distributed to 300 sample employees working in domestic casino, then used for data analysis 283. The results of this study are as follows: Firstly, dissimilarity have a positive effect on emotional exhaustion. Secondly, role conflict and dissimilarity have a positive effect on lack of accomplishment. And role ambiguity have a negative effect on lack of accomplishment. Also role conflict and dissimilarity have a positive effect on depersonalization. And role ambiguity have a negative effect on depersonalization. Thirdly, role ambiguity have a positive effect on affective commitment. But, job stress have not effect on continuance commitment. This study will be able to contribute raising competitiveness of casino corporate and efficiency of human resource management.

• The Journal of the Korea Contents Association
• /
• v.10 no.11
• /
• pp.476-484
• /
• 2010

The purpose of this study was to investigate the relationship between role ambiguity, role conflict and job satisfaction, job performance. The participants of this study were 300 secondary physical education teachers in Busan, using cluster random sampling. Finally 282 questionnaires were analyzed using SPSS 14.0 and the results were as follows. Role ambiguity of secondary physical education teachers had a negative effect on job satisfaction and job performance. Role conflict of secondary physical education teachers had a negative effect on job satisfaction but had no effect on job performance.

• Journal of the Korean Society of Radiology
• /
• v.9 no.1
• /
• pp.23-30
• /
• 2015

Recently in the health service the globalization and opening their market to foreigners are realized in Korea. So, it becomes necessary for the health service institutes to execute their management to focus on service quality to satisfy their customers. We examined the customer orientation of the individual health professional rather than the market orientation concept based on the health institute. For the market orientation of the health institute should require the individual health professional worked there. The hypotheses for the effect of the role conflict, ambiguity, and job satisfaction of the health professionals to their customer orientation were established based on the literature review and previous researches and tested to the 250 health professionals such as health technician, nurse, radiologist, and management clerk in D hospital located in Busan, in summer 2008. First, the hypothesis 'The role conflict between the individual health professionals might effect to the customer orientation' was rejected. Second, the hypothesis 'The role ambiguity of the individual health professional might effect to the customer orientation' was accepted. Third, the hypothesis 'The satisfaction of the individual health professional might effect to the customer orientation' was rejected. and the multiple regression analysis was taken with the dependent variables as each construct of customer orientation-responsiveness, empathy, tangibility, and reliability, and independent variables as role conflict, role ambiguity, and job satisfaction. With these analysis, we found also the role ambiguity effected to the customer orientation.

• Informatization Policy
• /
• v.19 no.4
• /
• pp.27-45
• /
• 2012

Smart grid, which is a sort of convergence of numerous technologies, can be deployed only with cooperation and fair competition among various stakeholders. If the interest conflicts were not coordinated properly, related business and investment would become delayed and inactive. Therefore, this study analyzes the causes of interest conflicts and related issues in smart grid sector and suggests policy directions by issue. As the result of AHP analysis, the majority of respondents surveyed said that ambiguity of the role and authority is the key problem causing conflicts of interest in smart grid deployment process. Differences in values, communications problems, etc. are pointed as additional main reasons of the interest conflicts. To resolve interest conflicts in smart grids, the Korean government should enhance its leadership in the coordination of stakeholders' interests. Government should make efforts to coordinate the various interests in terms of the development of the smart grid market and win stakeholders' sympathy of their desirable roles in the smart grid market.

• The Journal of the Korea Contents Association
• /
• v.19 no.1
• /
• pp.60-73
• /
• 2019

This study is a descriptive research study to identify the role conflicts, positive psychological capital, organizational effectiveness, and factors affecting organizational effectiveness of nurses in small hospitals. The subjects of the study were nurses working in three small and medium-sized hospitals located in A city and 255 copies were used for final data analysis. The results showed that the roles of role conflict, isolation, role ambiguity, and resource shortage had a significant negative effect on organizational effectiveness. Role ambiguity and resource shortage of role conflict were significant (-) on positive psychological capital. Positive optimism, positive self efficacy, hope and optimism have a positive (+) effect on organizational effectiveness. Based on the results of this study, it is necessary to develop a variety of programs to reduce role conflict and demonstrate positive psychological capital in order to improve the organizational effectiveness of nurses in small and medium-sized hospitals.

• The Journal of the Korea Contents Association
• /
• v.12 no.11
• /
• pp.539-548
• /
• 2012

This study investigated the effects of childcare teachers' role conflict and self leadership on psychological welfare. 64 day care centers located in Seoul and Gyeonggi-do were selected as its subjects and correlations and multiple regression analysis were conducted for 260 childcare teachers from the day care centers. The results of this study were as below. First, in terms of the relationships between childcare teachers' role conflict, self-leadership and psychological welfare, it has been shown that correlations of role stress, role ambiguity, action orientedness, constructive thought, and positive welfare were found in all sub-areas except for the sub-variables of natural reward and negative welfare, whereas correlations of role ambiguity, action orientedness, positive welfare were found also in all sub-areas except for the same sub-variables above. Second, after conducting multiple regression analysis, it has been noted that the variables that affected psychological welfare the most were natural reward followed by role ambiguity and role stress, whereas no statistical significance was found in all other sub-variables.

• The Journal of the Convergence on Culture Technology
• /
• v.5 no.3
• /
• pp.139-145
• /
• 2019

This study investigates the factors of job stress from working environment of employees' in the IT relative industry and explore its effects on both job involvement and affective commitment. 15 companies and individuals(IT freelancers) working in Seoul and Gyeonggi Provence were chosen for this study. Data were collected for 4 weeks from May 27 to June 28, 2019. A total of 400 employees' were attended in this research and finally 352 samples were used for the empirical analysis. The result of this study showed that 'role ambiguity' factor and 'role conflict' factor among the job stress factors influence on job involvement. Moreover, all factors(overload, role ambiguity, role conflict) among job stress influence on affective commitment.