• Title/Summary/Keyword: 업무 프로세스 혁신

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A Method for Business Process Analysis by using Decision Tree (의사결정나무를 활용한 비즈니스 프로세스 분석)

  • Hur, Won-Chang;Bae, Hye-Rim;Kim, Seung;Jeong, Ki-Seong
    • The Journal of Society for e-Business Studies
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    • v.13 no.3
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    • pp.51-66
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    • 2008
  • The Business Process Management System(BPMS) has received more attentions as companies increasingly realize the importance of business processes. However, traditional BPMS has focused mainly on correct modeling and exact automation of process flow, and paid little attention to the achievement of final goals of improving process efficiency and innovating processes. BPMS usually generates enormous amounts of log data during and after execution of processes, where numerous meaningful rules and patterns are hidden. In the present study we employ the data mining technique to find out useful knowledge from the complicated process log data. A data model and a system framework for process mining are provided to help understand the existing BPMS. Experiments with the simulated data demonstrate the effectiveness of the model and the framework.

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핸디*솔루션 분산객체 모델의 기업정보시스템 통합도구

  • 전영표
    • Proceedings of the CALSEC Conference
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    • 1998.10a
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    • pp.255-268
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    • 1998
  • $\square$ 정보기술 변화에 적극적 수용 및 대처 $\textbullet$ 다운사이징/라이트사이징 $\textbullet$ 분산 네트워크환경, 인터넷/인트라넷 $\textbullet$ 그룹웨어 : 원활한 의사소통, 폭 넓은 정보공유, 신속한 의사결정 $\square$ 기업환경 변화에 적극적 수용 및 대처 $\textbullet$ Workflow: 경영혁신/프로세스 표준화 $\textbullet$ ERP: 기업 내부 업무의 전사적 통합 및 관리를 통한 경영 효율화 $\textbullet$ KMS: 지식의 정보화, 사람관리체제에서 지식관리 체제로 $\textbullet$ SCM: 제조에서 구매에 이르기까지 전 공급라인을 효율적으로 관리하여 재고를 최소화하고 비용을 최소화 $\textbullet$ CALS: 표준화를 통하여 기업간 거래를 효율화 $\square$ 정보시스템 환경의 변화 $\textbullet$ 정보기술혁신 + 기업환경 변화 =기업통합 (Electronic Collaboration) $\textbullet$ 복잡하고 다양해지는 요구 대처: 분산환경에서의 객체기술 $\square$ 기업 통합을 위한 응용시스템 $\textbullet$ 그룹웨어, ERP, SCM, PDM, KMS‥‥ $\textbullet$ 기업통합의 근간은 프로세스 설계 및 표준화 $\square$ 핸디*솔루션 $\textbullet$ 기업 통합 (Electronic Collaboration) 정보시스템 도구 $\textbullet$ 분산 객체 모델 $\textbullet$ 워크플로우를 근간으로 한 SCM 지원의 정보시스템 개발 환경(중략)

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A Study on the ITSM and CSC working together for effective business process (효과적인 업무프로세스 증대를 위한 ITSM과 CSC 연동에 관한 연구)

  • Choi Byung-Hoon;Kim Sang-Geun
    • The KIPS Transactions:PartD
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    • v.13D no.3 s.106
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    • pp.405-414
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    • 2006
  • These days, business environments are rapidly change and companies are taking the pressure about a customer value enhance to the continuance from the market. Therefore companies propel various innovative and strategic initiatives for a customer value enhancement. Also Information Technology is rapidly becoming part of our everyday lives due to its fast development, the functions and responsibilities of CSC(Consolidated Service Center) are undergoing revolutionary change. The function of sales organization based on the manpower and human networks are gradually shrinking, and CSC is slowly establishing itself as the company's core parts as its function expands and its operations are in the spotlights. Among these, many organizations are currently introducing ITSM concept for primary processes as a means of achieving synergy in operational excellence, reducing costs and improving service quality. In this thesis, we propose an extended CSC, which is applied ITIL Process to traditional BMP. It also needs to manage more effectively business process model, to modeling rapidly changing business process, and to developing its business application programs whenever and whatever it is changed. The ITSM(IT Service Management), which is an ITIL tool, effectively managing for dynamically changing the business process.

The Effect of CRM upon Managerial Performances in an e-Business Environment (비즈니스 환경하에 전자적 고개관계관리(eCRM)가 경영성과에 미치는 영향분석)

  • 김남희;이상철;강현석
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2002.05a
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    • pp.657-664
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    • 2002
  • 최근 고객관계 중시와 내부 프로세스 혁신의 대 명제 하에 경영 패러다임이 급속히 변화하고 있는데, 인터넷과 네트워크를 기반으로 하고 있는 최근의 비즈니스와 경쟁전략에 대한 연구는 대부분 새로운 비즈니스 창출이라는 측면에서 지나치게 온라인 기업들에 초점이 맞추어져 있다. 그러한 점에서 본 연구의 주된 목적은 고객만족과 내부 프로세스 최적화라는 품질경영의 핵심원천을 지원하기 위하여 IT와 결합된 전자적 품질경영기법의 구성요소를 제시하고 주요성공요인을 파악하여, eCRM과 관련된 학술적 연구자료를 제공하고 기업의 입장에서 보다 효과적인 의사결정의 기반을 제시하고자 하는 것이다. 이와 같은 목적을 달성하기 위해 e-비즈니스 내부활동, 업무성과, 경영성과, 그리고 상황요인으로서의 비즈니스 특성 및 정보관리 인프라간의 관계에 관한 연구모형 및 가설을 설정하여 분석하고자 한다. 연구모형의 분석을 통해 업무성과 향상을 위한 전자적 고객관리 활동에서 정보시스템 기능성과의 상호작용효과를 확인한 점은 본 연구에서 중요한 시사점인 동시에 기여점으로 작용하였다고 할 수 있다.

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An ERP Construction Process for Midsize Companies (중소기업을 위한 ERP 구축 프로세스)

  • 정기원;윤병권
    • Proceedings of the CALSEC Conference
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    • 2000.08a
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    • pp.195-205
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    • 2000
  • 최근 많은 중소기업이 자사의 경쟁력 확보, 업무혁신, 원가절감 등의 이유로 ERP의 필요성을 인지하고 ERP 도입을 추진하고 있다. 그러나 기존의 ERP 구축 방법론들은 대기업의 ERP 도입에 맞추어 개발되었기 때문에 중소기업이 이를 적용하기 위해서는 많은 문제점의 극복과 기술력을 필요로 한다. 중소기업이 성공적으로 ERP를 도입하기 위해서는 중소기업에 특성화된 ERP 구축 방법론이 필요하며, 이에 따라 본 논문에서는 ISO 12207 소프트웨어 생명주기 프로세스의 활동을 조정한 중소기업을 위한 ERP 구축 프로세스를 제시한다. 제시한 구축 프로세스는 ISO 12207을 기반으로 하며 ERP 패키지 도입에 따르는 고비용 부담, 전문인력 부족, 경영자 및 종업원의 ERP 도입에 대한 적극적 의식 결여, ERP 도입의 거부감 등 중소기업이 ERP를 도입할 때 발생할 수 있는 문제를 해결하기 위한 활동이 추가되었다.

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A Case Study on the ERP Management and Performance According to the IS Implementation (정보시스템 구축환경에 따른 ERP 관리와 성과에 관한 사례 연구)

  • Sohn, Jung-Hee;Chang, Yun-Hi;Lee, Jae-B.
    • Information Systems Review
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    • v.6 no.1
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    • pp.1-18
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    • 2004
  • In 1990s, many organizations recognized the ERR system as a key enabler of business strategic accomplishment and it can improve productivity and efficiency of organizations by integrating and managing enterprise resources. These organizations tried to implement the ERP system to hold the competitive advantage. And the ERP system leads to business process reengineering. So it is important to consider both organizational environmental characters and change management in the ERP implementation process. This study is examined in detail about organizational environmental characters and change management in the ERP implementation process, seeks how the difference of these factors related to the ERP success. The sampled companies implemented the ERP system by using the different ERP implementation approaches. This study provides that the ERP implementation approach differs from organizational environmental characters, and change management tactics are different according to the ERP implementation approaches. But, some change management factors are important regardless of the ERP implementation approaches. This study also provides the effects on EPR performance through the change management. The study is of service to the organizations implementing ERP and provides practical contribution for managing organizational changes.

Study on Developing the Information System for ESG Disclosure Management (ESG 정보공시 관리를 위한 정보시스템 개발에 관한 연구)

  • Kim, Seung-wook
    • Journal of Venture Innovation
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    • v.7 no.1
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    • pp.77-90
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    • 2024
  • While discussions on ESG are actively taking place in Europe and other countries, the number of countries pushing for mandatory ESG information disclosure related to non-financial information of listed companies is rapidly increasing. However, as companies respond to mandatory global ESG information disclosure, problems are emerging such as the stringent requirements of global ESG disclosure standards, the complexity of data management, and a lack of understanding and preparation of the ESG system itself. In addition, it requires a reasonable analysis of how business management opportunities and risk factors due to climate change affect the company's financial impact, so it is expected to be quite difficult to analyze the results that meet the disclosure standards. In order to perform tasks such as ESG management activities and information disclosure, data of various types and sources is required and management through an information system is necessary to measure this transparently, collect it without error, and manage it without omission. Therefore, in this study, we designed an ESG data integrated management model to integrate and manage various related indicators and data in order to transparently and efficiently convey the company's ESG activities to various stakeholders through ESG information disclosure. A framework for implementing an information system to handle management was developed. These research results can help companies facing difficulties in ESG disclosure at a practical level to efficiently manage ESG information disclosure. In addition, the presentation of an integrated data management model through analysis of the ESG disclosure work process and the development of an information system to support ESG information disclosure were significant in the academic aspects needed to study ESG in the future.

A study of synthesis method Lean DFSS and Advanced Product Quality Planning of ISO/TS16949 (ISO/TS16949 APQP 프로세스와 Lean DFSS 프로세스의 통합에 관한 연구)

  • Kwon, Sok;Lee, Kang-Koon;Ree, Sang-Bok
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2006.04a
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    • pp.456-460
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    • 2006
  • 많은 6시그마 혁신을 하는 기업 중에서 ISO9000 시리즈나 ISO/TS16949 인증을 받고 있다. 그럼에도 불구하고 6시그마 도입 초기부터 ISO/TS16949와 통합운영을 생각하고 추진하는 곳은 많지 않다. ISO/TS16949에서는 기업전반의 프로세스에 많은 중점을 두고 있다. 그 중에서도 APQP(Advanced Product Quality Planning)은 제품 초기에서부터 명확한 품질계획 업무 프로세스를 가지고 활동을 하라는 필수 프로세스를 요구하고 있다. 그러나 구체적인 Flow나 단계는 각 기업체의 특성에 맞기고 있다. 6시그마의 Lean DFSS는 이러한 제품개발 프로세스의 구체적인 전계단계를 제공하고 있다 여기에 APQP에서 요건으로 명시한 각 프로세스 단계마다 Input요소, Output요소, Target, 그 프로세스를 책임질 구성원, 핵심성공요인, 핵심성공지수, 단계마다의 FMEA(Failure Mode Effect Analysis) 분석을 대응하면 도입 초기에서부터 상호 유기적이면서 효과적인 System이 된다.

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Development of Web Based Business Process Management System for Small and Medium Sized Enterprise (중소기업을 위한 웹기반 비즈니스 프로세스 관리 시스템 개발)

  • Seo, Chang-Gap;Park, Young-Jae
    • Journal of Korea Society of Industrial Information Systems
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    • v.14 no.4
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    • pp.153-162
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    • 2009
  • Innovation, especially business process innovation, has evolved into a core focus area for all successful organizations. To ensure long-tenn survival, an enterprise must place innovation at the top of daily business operations to drive desired revenue stability and growth. Business Process Innovation is a key success factor for the next generation enterprise. Companies need to nurture an environment that encourages and enables process innovation. Business Process Management (BPM) must become the focal point of innovation initiatives. But the most BPM solutions are for large company. The cost is too high to build for small and medium sized company. We need the light and easy BPM solution for small and medium sized company. In this paper, we introduce the SESS which is BPM solution for small and medium sized company.

Multiple Perspective Business System Modeling Using Unified Modeling Language (Unified Modeling Language를 활용한 다관점 업무 시스템 모형화)

  • Kim, Jong-U;Kim, Jin-Sam;Jo, Jin-Hui;Jeon, Jin-Ok
    • The Transactions of the Korea Information Processing Society
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    • v.6 no.9
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    • pp.2373-2383
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    • 1999
  • Recently, due to the popularity of object-oriented programming languages, object-oriented modeling and development methodologies become widely applied to information system development. When object-oriented methodology is adopted, using object-oriented modeling languages for business analysis and redesign has the advantages such that business modeling results can be easily understood and referred by information system developers. In this paper, UML-B, Unified Modeling Language extension for Business modeling is proposed, which uses UML notation for modeling organization structure, actors, use cases, business processes, and entities in business systems. It also utilizes extension mechanisms of UML to facilitate business modeling activities, and supports business process reengineering with object-oriented modeling.

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