• Title/Summary/Keyword: 슈퍼바이저

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프랜차이즈 가맹점주의 개인특성 및 기업가 정신과 경영성과 인식과의 관계분석 연구

  • Kim, Seon-Hui
    • Proceedings of the Korea Technology Innovation Society Conference
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    • 2017.05a
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    • pp.713-729
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    • 2017
  • 프랜차이즈 산업은 전문 창업시스템을 구축한 가맹본부가 사업 초기부터 가맹점의 영업활동을 지원하고 사업 노하우(know-how) 및 경영 기술을 지원 해줌으로서 창업 활동을 용이하게 도와주고 있다. 프랜차이즈 가맹점 창업의 장점은 브랜드 인지도를 활용한 영업활동으로 창업초기부터 일정한 수익을 보장 받을 수 있는 이점이 있어 소상공인의 관심이 매우 높다. 본 연구에서는 프랜차이즈 지원서비스인 가맹본부의 상품공급 수준, 고객관리 지원, 슈퍼바이저지원, 교육훈련 지원, 마케팅지원이 가맹점주의 경영성과에 어떻게 영향을 미치는지를 연구함으로 써, 가맹본부와 가맹점간의 서로 상생할 수 있는 지원서비스에 대한 전략적인 방법과 기업가정신과 개인 특성이 경영성과에 미치는 영향을 분석하는 것이다.

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A Study on the Effect of Food Service Franchise's Support System on Franchisee's Trust, Financial Performance and Intention of Multi-Store Operation (외식 프랜차이즈 가맹본부의 지원시스템이 가맹점 신뢰와 재무적 성과 그리고 다점포 운영의도에 미치는 영향에 관한 연구)

  • Kim, ChangBong;Park, WonSun
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.13 no.5
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    • pp.87-102
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    • 2018
  • The purpose of this study is to determine the impact of food service franchise's support system on franchisee's trust, financial performance and intention of multi-store operation. For this purpose, the results of the survey were collected for 111 small and mid-sized food service franchisees in Korea with less than 100 brand franchises, referring to article 9 of the act on Fair Trade. Structural equation model analysis was used for hypothesis testing. The results of the study are as follows; First, a support for store development, education, logistics, and supervisors among franchise's support system were found to have a significant impact on the franchisee's trust, but public relations support was not significantly affected. Second, a support for store development had significant influence on the financial performance, but the support for education, logistics, supervisors and public relations did not significantly affect the financial performance. Third, franchisee's trust has been shown to have a significant impact on financial performance and intention of multi-store operation. Fourth, financial performance was shown to have a significant impact on the intention of multi-store operation. Finally, confirming the mediated effects of financial performance on the effect of franchisee's trust and intention of multi-store operations also proved to have indirect effects. This study identified the impact relationship between the small and medium-sized food service franchise support system, franchisee's trust, financial performance and intention of multi-store operation. In particular, it is deemed meaningful that the performance of Korea's small and medium-sized food service franchises and the relationship of influence that can grow together through the qualitative growth of the franchise's system.

Control of nonlinear production-distribution process with limited decision policy (최대구매 제한을 갖는 비선형 생산분배계의 제어)

  • 정상화;정상표;오용훈
    • Journal of the Korean Society for Precision Engineering
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    • v.14 no.3
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    • pp.156-165
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    • 1997
  • In the practical control systems, the dynamic range of actuatiors is limited(or saturated) when actuators are driven by sufficiently large signals. This gives rise to a nonlinearity as a result of actuator saturation. For example, the upper limit is imposed on productive capability by available factory space and capital equipment. Other examples of those kinds of actuator saturations are a maximum torque of the actua- ting motors and a throttle position in an aircraft speed control A saturating actuator may lead not only to a large overshoot during start-up and shut-down, but also to deterioration of the performance due to the uncertainties. That is, the speed of response is decreased and, possibly, the system output may not follow the lalrge reference inputs. The large-overshoot may be accompanied by rest wind-up(or called by integra- tor wind-up) which comes from controllers with integral action in saturation operation regions. Eventually, as the overshoot increases, the system has a limit cycle or becomes oscillatorily unstable. Due to these cir- cumstances, many studies are focused on the stability and robustness of the nonlinear systems with satu- rating actuator in the time-domain as well as in the frequency-domain.

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A Study on Developing a Policy Information Mentoring Management Model: Focusing on National Sejong Library (정책정보멘토링서비스 운영모형 개발에 관한 연구 - 국립세종도서관을 중심으로 -)

  • Noh, Younghee;Kwak, Seung-Jin;Kang, Jung-Ah
    • Journal of the Korean Society for Library and Information Science
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    • v.49 no.1
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    • pp.247-278
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    • 2015
  • The aim of this study was to develop a policy information mentoring management model through which professional information, knowledge, and ideas can be shared and consulted. To this end, we analyzed domestic and international related literature, case studies of domestic and international mentoring programs, and expert advice from the policy consumers and current policy mentors in the field of policy information. In this research, components of a policy information mentoring management model have been proposed by separating them into human and content components. Mentor-mentee coordination, and supervisors are proposed as human components. Policy mentoring subject areas, programs, and detailed activities are proposed as content components.

Franchise Contract Management Performance by Supervisor Type : A Case of 'Ganiyeok' (슈퍼바이저의 커뮤니케이션 유형에 따른 가맹점별 계약관리 성과 : 프랜차이즈 '간이역' 사례를 중심으로)

  • Park, Keumyoung;Park, Hyunsik;Park, Heena
    • The Korean Journal of Franchise Management
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    • v.6 no.1
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    • pp.42-68
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    • 2015
  • As franchise industry has grown, the role of a supervisor who is a contact point between franchisor and franchisees has become more vital to success of the business. This research, focusing on his/her specific role, explores communication type, leadership type, and followership type of the supervisor in relations with the organization, franchisor, and franchisees, respectively. Furthermore, we compared performance of franchises by the three types above through the franchise contract management leverage (FCML) which reflects business performance both qualitatively and quantitatively. According to the analysis on supervisors of a franchise business, 'Ganiyeok', the majority of supervisors' communication type were either supportive style or directive style. For the leadership type, team-type and impoverished-type leaders were the majority, while effective or passive followership appeared highest in followership type. In addition, supportive supervisors in communication style, team-type supervisors in leadership style, and effective supervisors in followership had highest FCML, while reflective and directive styles, impoverished style, and passive style had lowest FCML. Primary goal of a franchise business is stable profit generation. This study not only examined what characteristics supervisors need and which style is insufficient, but also proposed tailored solutions for each style. Thus, we confirmed that debates on franchise can be approached in perspective of both communication and business, and we further suggest diverse approaches on future franchise business.

The Relationship between the Professionalism Perception and the Turnover Intention of Employees in Welfare Centers for the Disabled: Focused on the Mediating Effect of the Self Efficacy (장애인복지관 종사자의 전문성인식과 이직의도의 관계 : 자아효능감의 매개효과를 중심으로)

  • Lee, Byoung-Rock
    • Journal of the Korea Convergence Society
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    • v.12 no.8
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    • pp.287-293
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    • 2021
  • The object of this research is to make an analysis of the relationship between professionalism perception and turnover intention of employees in the welfare center for the disabled. This also verifies the mediating effect of self-efficacy between the two variables. We conducted a survey of employees being engaged in 14 centers of Chungnam/Daejeon areas and the 356 data were analyzed. The analysis results are as follows : 1) the professionalism perception of employees had a positive effect on turnover intention and self-efficacy. 2) the mediating effect of self-efficacy was verified between the professionalism perception and the turnover intention. Based on the findings of this study, some countermeasures were presented to reduce the employees' turnover intention.

Mediating Effect of Professionalism Perception between Supervision and Job Commitment of Employees in Leisure Welfare Centers for the Elderly (노인여가복지시설 종사자의 슈퍼비전과 직무몰입의 관계에서 전문성인식의 매개효과)

  • Lee, Byoung-Rock
    • Journal of Industrial Convergence
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    • v.20 no.4
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    • pp.79-84
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    • 2022
  • This study analyzed the relationship between supervision and job commitment of the elderly leisure welfare center employees and the mediating effect of professionalism perception. The survey was conducted of 267 employees in 15 facilities located in Daejeon and Chungnam. The main methods were confirmatory factor analysis and structural equation modeling analysis using SPSS and AMOS. The analysis results showed that the relationship between supervision and job commitment and the mediating effect of professionalism perception were verified. For activating the supervision, it is necessary to strengthen the educational supervision, systematize the supervision, and strengthen the supervisor education. To raise the professionalism perception, programs such as awards for outstanding manpower, social support, and employee education considering clients are needed. It is expected that studies on various variables for human resource management including job commitment for elderly leisure facility employees will be continued.

The Relationship between Supervision and Job Burnout of Workers in Leisure Welfare Centers for the Elderly: Mediation Effect of Self-efficacy (노인여가복지시설 종사자의 슈퍼비전과 직무소진의 관계에서 자아효능감의 매개효과)

  • Lee, Byoung-Rock
    • Journal of Digital Convergence
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    • v.20 no.4
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    • pp.661-666
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    • 2022
  • This study verified the influence of supervision on job burnout and mediating effect of self-efficacy of workers in leisure welfare centers for the elderly. A survey of 275 employees of 15 facilities of Daejeon and Chungnam area was conducted. Main analysis methods are confirmatory factor analysis and structural equation model analysis. The analysis result is that supervision influences job burnout and mediating effect of self-efficacy is proved. Considering the analysis result, some countermeasures can be proposed to alleviate the job burnout. For improving the supervision of workers, the strengthening of educational and evaluational supervision, the provision of education and training for supervisors and individualized supervision, and the inclusion of supervision in facility evaluation are necessary. To improve employees' self-efficacy, it is necessary to provide capacity-building programs and emotional support services, education and administrative support for improving ethical awareness, and self-leadership.

Impact of Sales Franchisor's Relationship-oriented Efforts on Relationship Quality and Recontract Intentions: From the Franchisee Perspective (판매 프랜차이즈 가맹본부의 관계지향적 노력이 가맹점의 관계품질과 재계약의도에 미치는 영향)

  • Hwang, Jae Kwang;Yang, In Seok;Lee, Yun Bok
    • The Korean Journal of Franchise Management
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    • v.5 no.2
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    • pp.25-49
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    • 2014
  • This study is to examine the impact of sales franchisor's relationship-oriented efforts(flexibility, problem solving support, customization, information exchange, and supervisor characteristics) on relationship quality(satisfaction, trust, and commitment) and recontract intentions. In order to analyze proposed model, this study collected the 233 franchisees with owner or hired manager. The data were analyzed with SPSS/PC 18.0 and AMOS 18.0. First, to test unidimensionality and nomological validity of the measures of each construct we employed a scale refinement procedure. The result of reliability test with confirmatory factor analysis warranted unidimensionality of the measures for each construct. The findings are as follows: First, relationship-oriented efforts had positive effects on relationship quality (satisfaction, trust, and commitment) of franchisee. Second, satisfaction had positive effect on trust, but did not on recontract intentions. Third, trust had positive effects on commitment and recontract intentions, respectively. Finally, commitment had a positive effect on recontract intentions. At the end of this paper, managerial implications and limitations and future research directions were suggested.

Survey of Music Therapy Students' Satisfaction on the Clinical Practicum Training and Supervision (음악치료 전공생들의 실습교육 및 슈퍼비전에 대한 만족도 분석연구)

  • Park, Hye Mi
    • Journal of Music and Human Behavior
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    • v.8 no.1
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    • pp.61-81
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    • 2011
  • This study conducted a survey of 117 music therapy graduate students from four schools in their second through fifth semester who have sufficient clinical training experience to form a basis for satisfactory clinical training. The result shows that the respondents reported their highest satisfaction levels with their course and curriculum (3.78), followed by supervision (3.75) and clinical training (3.65). In general, students who did not major music as undergraduates showed higher satisfaction levels. The satisfaction level of students in the earlier stages of clinical training is generally high. However, it gradually decreases as they move to more advanced stages, and increases somewhat during the internship training period. The supervisor's role was a decisive factor in reported levels of satisfaction with supervision and clinical training, and the music therapy element was a decisive factor on the course and curriculum satisfaction level, This survey is meaningful as it paves the way for the development of more satisfactory clinical training, and offers important guidelines to students in terms of the kinds of talents and characteristics they should develop.